• DraftKings

DraftKings

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Overview

DraftKings has a rating of 1.2 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DraftKings most frequently mention customer service, bank account, and debit card problems. DraftKings ranks 46th among Fantasy Sports sites.

  • Service
    177
  • Value
    164
  • Shipping
    97
  • Returns
    113
  • Quality
    146
Positive reviews (last 12 months): 4.1%
Positive
3
Neutral
0
Negative
71
127
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How would you rate DraftKings?
Top Positive Review

“Please DONT play this tournament”

Antwon S.
1/15/24

I made a 25 dollar deposit for the 2.25 millionaire fantasy pool and the picks I made it then I hit submit an it deleted my picks and gave me picks I didn't even make my user name is LR600.don't ever play this event it just takes your money.I picked both of the running backs of the Cleveland browns K. Hunt and Ford.and I selected Texans defense and as you guys can see for all my selections saying NOT STARTED YET...Smh please don't fall victim

Top Critical Review

“Still they didn't pay me the winnings amount”

Munna B.
10/13/24

DraftKings live game is scam. They didn't pay me the winnings amount I email DraftKings supporters for help but they didn't show me interest and slots 🎰 machines are a scam, they claim 96% returns to players but that's a lie. They're making fools of people. Lives Casino is also a scam;. My best advice is never to play live & slot machines. They're 100% fixed

Reviews (322)

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Reviews that mention popular keywords

customer service (81) draft kings (56) bank account (12)
Thumbnail of user oleta.lee
Pennsylvania
1 review
0 helpful votes
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November 26th, 2023

I downloaded the Craps Game by Draft Kings. I used my debit card to play. I won and opted for a check that was scheduled to arrive in 2 weeks. I got an email from Draft Kings saying that my account had been frozen and that they would not send me my money until I sent a picture of my Identification and all of the debit cards I played with on the account. Now, if they suspect fraud then why did they allow me to play? Now, it's time to pay and I'm goin through the wringer. I read the agreement prior to playing and it didn't mention this part. This is sight is Bogus! I do not recommend Draft Kings to anyone!

Products used:
Nine

Service
Value
Returns
Quality
Thumbnail of user melissab2970
Connecticut
1 review
2 helpful votes
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March 16th, 2023

The should be a lawsuit filed against this website for what they are doing. It really called STEALING not Gambling. They will allow one hit or pay out. Cash out soon after. The game will freeze and take your money

Tip for consumers:
Do not use DraftKings for your gambling. You will regret in the end

Products used:
Slots

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianp1723
Michigan
1 review
0 helpful votes
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June 16th, 2022

I signed up and received 25 dollars free play, which is cool. However I played a casino game called Cash Explosion and had to restart the game at least 10 times! Frustrating! I will definitely stick with MGM! Total Garbage!

Tip for consumers:
Stay away, it’s a joke!

Products used:
Slots!

Value
Quality
Thumbnail of user firstnamel44
Pennsylvania
1 review
4 helpful votes
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May 1st, 2023

I don't even think the casino is regulated. You can't win anything on here. It's a joke. Their offers are terrible too. I understand they exist to make money, but I'm not giving any more of mine. If you're looking to throw money in the trash, this is the place to be!

Service
Value
Thumbnail of user eidoh
South Carolina
1 review
4 helpful votes
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June 30th, 2023

I have tried multiple fantasy sports websites and sports books, and Draftkings is the worst and most corrupt.

I experienced multiple failures of the website with doing payouts and entering incorrect statistics. The support team had a rude attitude and never did the correct thing and refused to assist me.

Draftkings gives sports betting a black eye and should be avoided. It is a poor and corrupt experience. All the people I dealt with were disgustingly bad.

Tip for consumers:
I have serious concerns about the Draftkings website and would strongly argue not to use.

Products used:
Inferior fantasy sports and pathetic sports book.

Service
Value
Shipping
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Quality
Thumbnail of user tangierb
Delaware
1 review
7 helpful votes
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September 25th, 2022

DraftKings are by far the worst gambling site to bet on! They have no problem taking your money when you lose, it's definitely not reciprocated when you win. Restrict your account for bogus accusations! Wouldn't recommend to my enemy

Thumbnail of user davef741
Ohio
1 review
5 helpful votes
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January 24th, 2023
Verified purchase

Take your business elsewhere these guys are shady. Signed up early to get the free bets in Ohio since sports betting just became legal Jan 1 2023. Login first fund my account and all my bonus bets are expired. These guys are classless and should be shut down. Would give zero stars if possible. Photo of all my rewards grayed out, never used, never could be used.

Thumbnail of user stephenw1435
Tennessee
0 reviews
0 helpful votes
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January 20th, 2022

It takes 20 seconds to deposit money,
I went on there 3 days ago to cash out
It still hasn't been approved. They said it may take up to 2 weeks. I will never use them again, bet mgm pay off right away.

Thumbnail of user terryw1019
Wisconsin
1 review
7 helpful votes
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November 27th, 2022

Draft kings needs to have a 1-800 number for customers to get customer service. Long story short they are doing it way wrong. It takes hours to get something simple completed or changes. I moved to FanDuel. It takes them a couple minutes for the same things. That's just sad. That's just bad management. Not caring about the people you serve. Just in it for the money. Very sad. Lost a loyal customer. Fix your problems or you will lose so many more valuable customers such as myself. Poorly managed

Tip for consumers:
Don’t use this site.

Service
Value
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Thumbnail of user jent214
Iowa
1 review
7 helpful votes
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February 3rd, 2023

I have several gambling apps and have contacted customer support successfully regarding issues until now. DraftKings is horrible. No live customer service. The only way to contact them if there is an issue - say they lock your account - is through messaging. Then, you never hear from them. Will I ever be able to unlock my account and recover the money I have won? With so many options, I would stay away from DraftKings.

Thumbnail of user informerd
Maryland
1 review
2 helpful votes
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October 1st, 2022

I will say the casino allows wins on smaller bets but as soon as you increase you will see the dealer start magically getting 21 on slop hands. I wanted to try it an see how if I kept increasing bets what would happen and sure enough the system started reading where I placed higher bets on 3 hands at a time. Save your money and do the sports betting the system cannot cheat your bets there. Stay away from the casino. Better chance going to real casino instead of allowing computer to drain your account.

Thumbnail of user kingjose5673
Louisiana
2 reviews
3 helpful votes
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November 18th, 2023

I got locked out my account because I created one long ago and didn't remember. Anyway I'm betting after creating another account and all until all of a sudden I log in and it says Account Restricted and to contact them.When I say I went back and forth with emails cuz it's no number to call and nobody understood what needed to be done after breaking it all down in syllables.it's crazy.One guy supposedly had it handled so I went to reset my password and the same stuff popped up.After that I was just like f--k it..

Thumbnail of user chrism4251
Illinois
2 reviews
0 helpful votes
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December 7th, 2023

You make a parlay and start winning the system will lock up one or more live games and not let you cash out early. They don't seem to have a problem paying out if you win every pick you made, but they do not like the cash out option. Which is why I ask why even offer something you rig to only benefit DK?

Thumbnail of user kevinm3874
New Jersey
1 review
1 helpful vote
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March 1st, 2023

Won a bonus on a game and the game froze. I went back and forth with "customer service" for 3 days. They kept blaming my wifi but yet every other game worked fine off said WiFi. After being ignored for an entire day, I received my bet back and the free spins were aborted. Unfair gaming practices right there. Customer service could see I won the free games on their end but never did a thing about it.

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Value
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Thumbnail of user dusting171
Pennsylvania
1 review
1 helpful vote
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October 31st, 2023

Your site is a rip off
If threw thousands at this site with a couple bonuses. 200 last night with no bonus. Slots has become a high rollers game. The good hand pays are 200 a spin the average blue collar guy can't win anymore unless on fanduel they actually pay or worse yet I make more money off skill machines at synoco lol

Thumbnail of user ejd18
Illinois
1 review
0 helpful votes
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December 3rd, 2023

So I placed a wager of $100 on an anytime TD scorer prop on Jase Mclellan of Alabama against Georgia on 12/2/23. I placed the bet before the game and he ended up not playing in the game because of injury. So as per rules I assumed the bet would be voided and my wager returned to me. However that wasn't the case! They categorized it as a loss so when I contacted them, they completely lied to me and said he did play which wasn't the case! I sent pictures to them through email that he didn't play and they just kept saying he played. To a guy that wagers almost everyday if I lose I lose but if it's not fair and my hard earned money is taken for no reason that's where I have a serious problem. $100 isn't a lot of money but it's the principle! I think they make enough money without robbing me! And here are the pictures to prove it

Thumbnail of user dustyw16
Wisconsin
1 review
2 helpful votes
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November 10th, 2021

How TF can you spend thousands in a period of time, and yet the only win is a dollar or two! Bonus round are next to impossible! Seems to be the casino is fully rigged for only draft kings to win, and not the players! I will only try a hundred more bucks yet if nothing I can never trust online casinos, and I'll keep my money to go to local gaming places! They need a private auditor to go to audit them!

Thumbnail of user nikolasv4
New Jersey
0 reviews
0 helpful votes
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January 22nd, 2022

Only 2 bonus to select casino and sports, I don't do sports
Made a 1st deposit, no bonus, contacted customer sec, telling me I didn't select correct bonus.
Cheap place, not as many good games and mobile app keeps kicking out of games.
Horrible experience wasted 500.

Value
Quality
Thumbnail of user williamw2863
Ohio
3 reviews
5 helpful votes
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March 5th, 2022
Verified purchase

Well they don't write the laws about where you can bet from what location, but if you can't bet and you try to withdraw your money, THEY NEED to let you withdraw your money. NOWHERE on their site does it show the status of your withdrawal either; you have to dig for the email they sent. Not only that, but they don't sent you an email when they cancel your withdrawal. You have to stick with them and push. I'm still awaiting a response, wondering what happened to $xxxx. Xx so yeah. Can't

**Updated: they cancelled the withdraw to paypal and refunded it directly to the card without telling me****

Tip for consumers:
don't use it; and if you do use a credit card. because the next step will be to file a dispute. for shame draftKings

Products used:
none, wasn't allowed to place bid from my location

Thumbnail of user jacquelyna45
California
1 review
0 helpful votes
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October 27th, 2021
Verified purchase

I ordered my husband several items from the Draftkings Store online for his birthday. I had an issue with the hat I ordered and although it took several days to receive a responsevia email, the customer service was extraordinary once I did. They went above and beyond to make sure I was satisfied with my order. It was worth the extra $ for expedited shipping. The box the items arrived in was very nice. I am extremely satisfied and while continue shopping on their site.

Tip for consumers:
Product image doesn't always depict actual product received (the hat I received does not appear in the same condition as it did on the site). No customer service response in 6 days and counting. Poor refund policy after paying expensive shipping rates.

Products used:
T-shirts, hats

Service
Value
Shipping
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Thumbnail of user sheachristopher88
Michigan
1 review
0 helpful votes
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December 1st, 2023

Do not go here if you want to win on slots, they do not pay. Also, you go to the promotions page and there's no promotions, but as soon as you're done depositing they all of a sudden got a promotion for free money.

Service
Value
Quality
Thumbnail of user barryo125
Minnesota
1 review
7 helpful votes
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October 5th, 2023

You probably won't have problems with Draft Kings, until you try to make a Withdrawl! At that point they will throw up roadblocks, and reasons not to send your $$$. Their standard line they use on everybody is, "there is suspicious activity involving your account, so we can not honor your request. $#*! DraftKings!

Thumbnail of user jawedi2
Pennsylvania
1 review
1 helpful vote
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February 12th, 2022

It's so bad that it is almost seems like scum, do not get fooled by those commercials, I can not talk to a live person which has made me very frustrated. It tells me to reset the password and when you do that they say an email was just sent to you to reset your password and that email never comes to you, I am very concern that email may go to a third party with your personnel information, when I bring this matter to their online chatting they don't even respond accordingly.
They finally resolved my issue, once you get hold of someone which is very challenging then their service is good.

Thumbnail of user drewm272
Pennsylvania
1 review
5 helpful votes
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June 6th, 2023

Long story short they refuse to let me withdraw my $******* and after disputing with them for 6 days they blocked my account and ended communications me, while still holding on to my funds that I deposited.

Service
Returns
Quality
Thumbnail of user ivans455
New York
1 review
6 helpful votes
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January 26th, 2023
Verified purchase

Account has been restricted due to withdrawal and deposit from the same account. So I tried to be understanding and resolve the issue although I get no responses from "customer support", no call backs, can't withdraw or deposit. Meanwhile on the app it says the issue is "resolved". 1300 stuck in the account and can't withdraw it. Thieves? I don't know judge for yourself.

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