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DraftKings

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Overview

DraftKings has a rating of 1.2 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DraftKings most frequently mention customer service, bank account, and debit card problems. DraftKings ranks 46th among Fantasy Sports sites.

  • Service
    177
  • Value
    164
  • Shipping
    97
  • Returns
    113
  • Quality
    146
Positive reviews (last 12 months): 4.1%
Positive
3
Neutral
0
Negative
71
127
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How would you rate DraftKings?
Top Positive Review

“Please DONT play this tournament”

Antwon S.
1/15/24

I made a 25 dollar deposit for the 2.25 millionaire fantasy pool and the picks I made it then I hit submit an it deleted my picks and gave me picks I didn't even make my user name is LR600.don't ever play this event it just takes your money.I picked both of the running backs of the Cleveland browns K. Hunt and Ford.and I selected Texans defense and as you guys can see for all my selections saying NOT STARTED YET...Smh please don't fall victim

Top Critical Review

“Still they didn't pay me the winnings amount”

Munna B.
10/13/24

DraftKings live game is scam. They didn't pay me the winnings amount I email DraftKings supporters for help but they didn't show me interest and slots 🎰 machines are a scam, they claim 96% returns to players but that's a lie. They're making fools of people. Lives Casino is also a scam;. My best advice is never to play live & slot machines. They're 100% fixed

Reviews (322)

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Reviews that mention popular keywords

customer service (81) draft kings (56) bank account (12)
Thumbnail of user tommyg186
Indiana
1 review
1 helpful vote
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January 12th, 2023

I'm going through a divorce and staying with a friend. I made a withdrawal and wanted the check mailed to my friends address. Even after proving my identity, they wanted proof I lived there. I couldn't prove I live there. I sent hundreds of emails and requests for a phone. Never got a phone call and they flat out are ignoring me. Locked out money in limbo and customer service won't help me. Screen name trippinastro.

Tip for consumers:
Don’t use Draft kings, they will scam you out of your money. The customer service is terrible!!!

Products used:
None

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Thumbnail of user lanem68
Oregon
1 review
0 helpful votes
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August 26th, 2022

DraftKings was awesome when I first started playing in 2019. Then they banned DraftKings in my state weirdly I can still make bets on FanDuel. Once I could start playing DraftKings again I could only play the scoreboard app. I couldn't make any daily fantasy picks. I still can on FanDuel so that's what I stick with. All and all FanDuel is a way better app for sports betting and daily fantasy challenges.

Thumbnail of user michaelm13416
Maine
1 review
0 helpful votes
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January 4th, 2024

Draftkings feeds you false information. I've lost so many under bets thinking there's under 4 minutes and 16 points needed then when I make the bet there's 6 minutes left and they need 10 points

Thumbnail of user curtisg337
Alabama
2 reviews
0 helpful votes
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September 24th, 2022

Acct was closed because I attempted to open a draftking sports book acct not knowing that it was linked to my regular draftkings acct. They closed my acct and want me to use old acct that I don't have access to email address. It's been 3 days no solution. Generic bot messages. No phone call after I request phone call online. The worst customer service ever. Going to fan duel

Thumbnail of user gregn047
New York
1 review
1 helpful vote
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April 30th, 2023

Have been using for over a yr now daily. Am pretty disgusted at this point. Promotions not bad but platform is far and away worst of sportsbooks in my opinion. I use wifi so not a connectivity issue. Extremely slow and wrought with gliches. Not sure they really care. Makes placing live odds bets very difficult. Latest problem is with redeeming rewards. Wont let customers redeem these, one has to contact customer service. So has decent promos but many are gliche prone. I suggest another sportsbook. Im moving away from dk.

Products used:
None its a service.

Service
Value
Thumbnail of user davidr5501
Pennsylvania
1 review
1 helpful vote
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December 7th, 2022

I've been playing for over 9 months on this site now, and I'm talking $200 - $300 dollars a day and some time more. Very rarely do they let you win and when they do and you make a withdraw, you won't win any money again until they take back 3-4 times as much as you withdraw. I can tell you this, it's not a site that the games are the same every time you play it, they will tighten up the machines on you if they feel you are winning too much from they. They are not too be trusted….I started screen recording every time I played because things got so bad so, if your looking to have fun and have a fair chance at winning any money? …. DO NOT PLAY ON THIS SITE!

Thumbnail of user harryk195
Illinois
1 review
1 helpful vote
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March 12th, 2022

I made a bet on Justin Thomas reviwed my bet and when I checked later it was for the wrong player. I did it again same bet same player reviewed it again and it came back a different player. I immediately reported the problem and they said they cannot fix it. Neither bet was for much money but its the principle maybe Ill get lucky and win but thats not the point. Take your business to another sportsbook.

Service
Quality
Thumbnail of user paulw1044
North Carolina
2 reviews
0 helpful votes
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February 21st, 2024

DraftKings took my money and will not let me use it or give it back. I think that is all that I need to say.

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Thumbnail of user keithl520
North Carolina
1 review
0 helpful votes
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April 27th, 2022

I was going to switch from vandal to draft kings but the script and font is so ligit's so late and smallI was going to switch from Fan Duel to draft kings, but the script and font is so light and small, I couldn't read the information well enough to justify the time and effort it would take to move around the app. God forbid somebody not have 2020 vision in this day and age nobody gives a flying $#*! about disabled people.

Thumbnail of user sonikas11
California
1 review
0 helpful votes
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January 8th, 2024

They are big SCAM, I made a new account and deposited $500 now I ma total $1500 so they locked my account and asked for DP for verification, I uploaded then asked for DP in my hand with face pic so I uploaded again. Now they asked for bank statements so I uploaded. This way I gave them 3 months old bank statements, my Hard Rock and Borgata account details and much more information. Finally they are asking for Jan 2024 full bank statement which is not possible to get on Jan 8,2024. It is possible only in Feb 2024.
They don't give your money back no matter what. They are big SCAM.
DON'T TRUST THEM.

Tip for consumers:
They are big SCAM, I made a new account and deposited $500 now I ma total $1500 so they locked my account and asked for DP for verification, I uploaded then asked for DP in my hand with face pic so I uploaded again. Now they asked for bank statements so I uploaded. this way I gave them 3 months old bank statements, my Hard Rock and Borgata account details and much more information. Finally they are asking for Jan 2024 full bank statement which is not possible to get on Jan 8, 2024. It is possibl

Products used:
They are big SCAM, I made a new account and deposited $500 now I ma total $1500 so they locked my account and asked for DP for verification, I uploaded then asked for DP in my hand with face pic so I uploaded again. Now they asked for bank statements so I uploaded. this way I gave them 3 months old bank statements, my Hard Rock and Borgata account details and much more information. Finally they are asking for Jan 2024 full bank statement which is not possible to get on Jan 8, 2024. It is possible only in Feb 2024.
They don't give your money back no matter what. They are big SCAM.
DON'T TRUST THEM

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicholase222
Pennsylvania
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Total $#*! show! They lie and don't give you what you're promised! And lord help you if Grant T. Is who responds to your email he'll play dumb and screw you every chance he gets

Service
Value
Thumbnail of user ginot34
Massachusetts
1 review
0 helpful votes
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March 20th, 2023

I took a flier on one of THEIR proposed golf parlays. It was this: 9 to 1 for Sam Burns to come in top 10 at Valspar (which he did, finishing alone in 5th), and Davis Riley to finish top 20 which he did, with a T19 with 7 other guys. I bet 10$ on it. Now, I understand my 90$ win will be diluted a bit because Riley didn't take 19th place on his ow, but they only paid me my 10$ bet back plus 15.17$...wtf? If I had bet Sam Burns to top ten ALONE it would've paid more than that. Their customer service won't budge, and I'm guessing it's because thousand of users made this bet, so to make it right by me would mean they'd have to go back and do right by A LOT of people. Can't do that, right?! F&%$ing joke!

Thumbnail of user bryans967
New York
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

Has anyone got their account unlocked…
Has anyone got their account unlocked and how long did it take for them to unlock it? My it's been looked for more then a week and have 5k in it I try to withdraw it and they canceled my withdrawal and looked my account and they don't even answer the emails anymore I sent them everything they ask for the Bank staments and all

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Thumbnail of user tatanishaw1
Ohio
3 reviews
9 helpful votes
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January 17th, 2023

This company is a scam, I was promised several times I would receive $200 Free bet promo for my referral which I never received, emailed customer service told they would apply it's been a week haven't received anything, I haven't had a issue with FanDuel Betmgm or any of the other companies.I would not do business with DraftKings. After I told customer service I never received credits they never responded to another email.

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Thumbnail of user nicka789
Cyprus
2 reviews
1 helpful vote
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December 12th, 2023

Your blackjack is a $#*!ing joke, you rob so many customers saying "you have the best odds at winning at blackjack" but dang dealer has a 16 and holy hell you guys draw a 5…. What a joke

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Thumbnail of user josephm2767
New York
1 review
0 helpful votes
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January 29th, 2022

Terrible customer service they take your deposit in three minutes and you get paid slow with not many options plus to receive a check you have to sign for it I would recommend any other sports book

Thumbnail of user brandonm1160
Pennsylvania
1 review
2 helpful votes
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July 23rd, 2023

They run scam promotions. Customer service is a robot. If you win money they will limit your account with no explanation. They don't care about their customers. Need I say more?

Shipping
Thumbnail of user laurend666
Connecticut
1 review
0 helpful votes
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February 19th, 2023

Very upset, and feeling violated by Draftkings, in particular their online casino. No, it's not because I lost some money, not that the app is really really slow...
It's because of their unethical business practices, and plain out theft from depositors who are just looking for entertainment.
They are fully exploiting the regulations linked to monitoring "responsible gambling" by herding "complainers" into a flagged email category, where anyone who complains that they cannot access the prompts to make a withdrawal to their checking account, and want to withdraw their funds immediately, or who are considered a "problem" or disgruntled customer...you will be in a flagged email for all of the advocates

to see, and every conversation prior, all the complaints the run around they inevitably give anyone who wants their money back.
Trust me. It's like a human interaction inventory storage space. So if you contact support after having a minced word conversation with them prior, you have already been noted on their system as difficult. XD

Thumbnail of user robertm7712
New York
1 review
0 helpful votes
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February 21st, 2023

This my first review I have ever written. Setting up account easy. Getting $ out nearly impossible. Seems like Draft Kings needs my $150 more than I do.
Terribly disappointed and frustrated.

Thumbnail of user evanb451
Arizona
1 review
0 helpful votes
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February 23rd, 2023

Given 8 $25 bets when I deposited $5. I placed all bets within the one week allotted time frame. (All on NFL). I even bet some of my winnings again on some NBA games. I currently have $162 in winnings I want to withdraw. It always gets accepted, and then immediately cancelled by DraftKings. I tried everything from even withdrawing $1. They will not pay out. No surprise that I can still deposit more money into my account, but yet can't withdraw from the same account using the same card. I even signed up for PayPal so I could use that method. NOTHING. DO NOT USE THIS SITE. THEY OFFER PROMOS THAT THEY WILL NOT ABIDE BY THEMSELVES AND HAVE ZERO CUSTOMER SERVICE. ZERO STARS!

Tip for consumers:
DO NOT USE THIS SITE!!

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Thumbnail of user johny1245
New Jersey
1 review
1 helpful vote
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August 8th, 2023

I tried to open DraftKings sportbook account, NJ resident, and it was NOT smooth process. I was actually locked out of my new account - without being told why. I had to email customer support to ask why my new account is locked. Then it took a week for SUpport to permanently close my account. And to think I was actually a former DKNG stock shareholder. FOrget about it.

Tip for consumers:
Avoid DraftKings, there are better alternatives

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Thumbnail of user ciky1962
Pennsylvania
1 review
1 helpful vote
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September 27th, 2023

You can dump a lot of money in the site and never get free play only told check your promos and all based on you depositing more money, their not player friendly,stay away!

Tip for consumers:
More people writing reviews

Products used:
Online casino

Service
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Thumbnail of user dadkins0991
Tennessee
1 review
0 helpful votes
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November 9th, 2023

I placed the same bet on fan duel and draft kings. 3 different parlays on the same game and more than three on draft kings cause I use to play aggressive on there. Well I watch my bet hit twice on fan duel and for a reduced pay out for a voided player… watch it complete and pay me out in fan duel, go to DraftKings to find I hadn't been paid out yet. Which typically they are slower… but now I can't find the two bet slips…. I contact draft kings and they basically call me a liar and show me one of my single bets for that game that was some how still ok my account and show me how it lost the parlay like I'm stupid lol

Fan duel is by far the superior sports book! Anyone proping up that company is and paid actor

Products used:
Sports book

Thumbnail of user sues1188
Canada
1 review
0 helpful votes
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December 22nd, 2022

You people have the nerve to put on your betting apps with your codes on the corners of the T v's when there are people out there that can even feed themselves in Canada and people cant afford to eat and you want people to gamble. You people are disgusting and then when you go into the casino it's OK you play but that's when you win some money that you need and then yiu become addicted.
Itstgat $#*!ing easy. Now you've got more honeless and people inf****** shelters. WTF the whole world in shelters,?

Thumbnail of user davidz968
Pennsylvania
1 review
0 helpful votes
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January 11th, 2023

I've played blackjack at DraftKings since 2022, and whenever I got ahead, I would lose every hand of blackjack thereafter. I have lost too much money to continue playing at DraftKings. Many times, the cards came very quick or too slow. Definitely a red flag that someone is controlling the cards I got artificially. DraftKings will claim that they conduct "FAIR PLAY" in all of the betting games they CONTROL...yes - CONTROL IS THE WORD. Save your money and play the safe game apps that pay you for playing free games out there. It's not much money, but at least it's not RIGGED. And you won't be CHEATED. No losses from safer gaming is the key. I'm done with DraftKings. Period. They are a LOSING BATTLE NO ONE CAN CONQUER. They're not worth anyone's time, energy, effort, and most especially - THEIR MONEY. Sad but true - DraftKings is stealing whatever money they can from players...and they are cheating through their game software. It's RIGGED TO CHEAT THE PLAYER.

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