• DraftKings

DraftKings

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Overview

DraftKings has a rating of 1.2 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DraftKings most frequently mention customer service, bank account, and debit card problems. DraftKings ranks 46th among Fantasy Sports sites.

  • Service
    177
  • Value
    164
  • Shipping
    97
  • Returns
    113
  • Quality
    146
Positive reviews (last 12 months): 4.1%
Positive
3
Neutral
0
Negative
71
127
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How would you rate DraftKings?
Top Positive Review

“Please DONT play this tournament”

Antwon S.
1/15/24

I made a 25 dollar deposit for the 2.25 millionaire fantasy pool and the picks I made it then I hit submit an it deleted my picks and gave me picks I didn't even make my user name is LR600.don't ever play this event it just takes your money.I picked both of the running backs of the Cleveland browns K. Hunt and Ford.and I selected Texans defense and as you guys can see for all my selections saying NOT STARTED YET...Smh please don't fall victim

Top Critical Review

“Still they didn't pay me the winnings amount”

Munna B.
10/13/24

DraftKings live game is scam. They didn't pay me the winnings amount I email DraftKings supporters for help but they didn't show me interest and slots 🎰 machines are a scam, they claim 96% returns to players but that's a lie. They're making fools of people. Lives Casino is also a scam;. My best advice is never to play live & slot machines. They're 100% fixed

Reviews (322)

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Reviews that mention popular keywords

customer service (81) draft kings (56) bank account (12)
Thumbnail of user barbaraw1952
Pennsylvania
1 review
1 helpful vote
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May 8th, 2022

I'm only sharing about the blackjack casino. It is such a scam when you bet small amounts all the hand you get or great as soon as you change up and you start to bet larger amounts. The dealer all of a sudden gets blackjack after blackjack 20s all hands doesn't break it's ridiculous. It's my own fault that I got sucked in because I saw this pattern but the one thing I know is I would never ever recommend draftking. I wonder why their stock price is falling so low because they're horrible.

Thumbnail of user toddw565
Arizona
1 review
0 helpful votes
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January 27th, 2023

Can never get any help with any of the bonuses or rewards it is confusing there is no good directions and nobody will ever answer a phone because they never give you a phone number and nobody will ever call me back no matter how many times I give them my phone number

Thumbnail of user sniperc1
Georgia
1 review
1 helpful vote
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February 17th, 2022

If I could give zero stars I would. I had a golfer that decided to WD at the last minute and DK gave me exactly 3 minutes to change it. I was on a conf. Call and couldn't get there in time. You are the worst DK. Why don't you let me switch my golfer with someone who hasn't started yet and in this case, no one even started yet! Total BS... I will have no issues taking mine and the hundreds of other players business over to your competitor. Shame on you

Service
Thumbnail of user shanita5402
Michigan
2 reviews
0 helpful votes
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March 12th, 2024

Draftking beats them are. Very satisfied with this site. I love casinos. So I'll always come and speak what works for me

Thumbnail of user ryanh1243
Pennsylvania
1 review
0 helpful votes
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October 29th, 2022

I really like DraftKings. Of course how you feel about it at any given moment depends a lot on if you are having a winning or losing session. With that being said, they are more generous than others with bonuses and free bets. They have nearly instant withdrawals, far better than any other site in my experience. They have some unique games like "The DraftKings Rocket" that are definitely worth checking out and they always have great promotions like odds boots and risk free parlays and so many more. https://sportsbook.draftkings.com/r/sb/BroadStBully/US-PA-SB

Tip for consumers:
You be the judge. Try it with this link for a generous opening promotion if you’d like.
https://sportsbook.draftkings.com/r/sb/BroadStBully/US-PA-SB

Products used:
I love that they have daily fantasy sports as well.

Thumbnail of user chadr378
Colorado
1 review
0 helpful votes
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March 1st, 2024

This is a scam don't go with them. They will not let you log back in also there website turns you in circles

Thumbnail of user nicolep1245
Pennsylvania
1 review
1 helpful vote
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June 5th, 2022

I put $500 in my account to bet on the real madrid game, my funds were restricted to casino gambling only. I went back and forth emailing for about a week over why it wouldn't let me sports bet. Then suddenly I was locked out of my account, I contacted them and went back and forth emailing getting the same answer.
My account is associated with another account and therefore my account was restricted for my security. They told me my account was secure, yet there was no way to resolve this problem. Flash forward to today... I am so upset they are telling me they are closing my account... and sending me $0.08 that was in my account.
What a joke. So sad I didn't get to put my money on Madrid and make 2700... and they took my $500.
Don't use them and tell everyone.

Service
Value
Shipping
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Thumbnail of user bobs1932
Connecticut
1 review
2 helpful votes
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August 22nd, 2022

The casino for draft king is an absolute fraud I've played black jack for almost 18 years I've. Ever seen so many 7 cards 21s and 20s all on my bigger bets everytime they give you free play they just take it right back I've never seen so many pulls in my life completely unfair and is robbing the community of a fair shot I highly recommend nobody play the casino on there unless they enjoy losing consistently

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Value
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Thumbnail of user nadjaw4
Massachusetts
1 review
0 helpful votes
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February 2nd, 2023

They will locked your account and hole yourmoney hostage, make you send all types of documents to prove you are you. They tell you it is not acceptable. They put you through vigorous procedure. No one communicate with each other, one agent is telling you do one thing, while another is telling you something else.and still nothing gets done. They don't give call back even if you request it. On one listen to anything you have to say. I spent almost 2 months trying to resolve a simple issue and still to this day it is not resolved. The customer service is horrible, the response time is terrible and the hold procedure is observed. Do waste time or money with DraftKings, play at Mohegan sun online. Same thing less hassle.

Service
Value
Thumbnail of user gregb1164
Missouri
1 review
4 helpful votes
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February 1st, 2023

Opened an account, but had some technical issues on my end (no big deal). So i requested to close my account. Months later a figured out the issues, and so i started up an account. After a couple weeks of sports bets, they locked my account. After some questioning, they stated that i could no longer have an account because i had previously closed my other account, and i was permanently locked out per their rules. I had to fight a bit to even get half (not all) of my money back from my account.

Service
Value
Shipping
Returns
Quality
Thumbnail of user micheleb879
Maryland
1 review
0 helpful votes
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January 24th, 2023

I spent my 5, free bets won't work. Disgusting customer service. I emailed them 6 days ago, and no response. I have emailed a total of 6 times, once a day and still nothing. They just take ur 5 bucks. Imagine how rich they got off that, and with no customer service, no trouble, until now. Update: they fixed everything and gave my free bets back
Mayb not so bad

Tip for consumers:
Be careful not to travel

Products used:
Draftkings

Service
Value
Quality
Thumbnail of user riccor5
California
1 review
3 helpful votes
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January 7th, 2023

I really wish I would've do my research before signing up. They asked for all personal info, credit card, address, etc., etc., then when I went to place a bet, boom, a message that I live in a State that does not allow betting. Why doesn't Draftkings verify that first, before getting all your personal information and your money,...Scam Scam Scam, cancelling my credit card, reporting to BBB.

Thumbnail of user johng6411
South Carolina
1 review
1 helpful vote
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June 25th, 2023

I just wasted 45 minutes of my day trying to deposit money into this bug infested website.
There is no live help available.
If it is this difficult to deposit money, I can't imagine the ordeal I would go through to get my money out.

Tip for consumers:
The website is filled with bugs and very difficult to navigate.
I am an engineer and if I am struggling with this website

Products used:
Sports book

Service
Value
Quality
Thumbnail of user jimc1419
New York
1 review
0 helpful votes
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March 10th, 2022

I've never used draftkings and I never will because of that annoying hockey speak commercial. Holy $#*! is it annoying! I played hockey in college and never heard anyone speak that way. If anyone did we would have smacked him around. PLEASE take it down.

Thumbnail of user gapinor
Ohio
1 review
3 helpful votes
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March 4th, 2023

Use any other service but not DraftKings.They will not always pay you the amount you win.They do not have phone number to contact and you will never be able to get hold of them with emails and stuff.I am just saying this with experience not only with me but couple other people.DRAFT KING IS SCAM.Just passing my experience as I had many people with this grad from DraftKings so please rethink if you're trying to join draft king.It is not a good betting site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelp5574
New Jersey
1 review
1 helpful vote
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February 23rd, 2023

What a work of art the commercials with Kevin Hart are. As a stockholder, I am completely offended by this ad. What a Jackass portrait to try and promote Draftkings. I and other would like to see this ad removed!

Service
Value
Thumbnail of user sean714011
Michigan
1 review
0 helpful votes
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September 26th, 2023

I withdrew 30k$ on Friday, it was accidentally sent to my old bank account that is now closed. I confirmed with Huntington bank yesterday that they recieved and sent back the 30k to draft kings. This money is not back in my account. Customer service has been horrible at helping me. The first time I talked to them they told me it would take 3 business days to return. The next time I talked to them, they said 8 days. The last time I talked to them they said 10 days. They haven't offered a casino bonus or anything for the inconvenience. I'm not sending more money until this is resolved. I play almost every day, I have wagered over a half million this year alone. It doesn't make sense to send more money until this is resolved. Am I not a valued customer? Be careful with this app, they sure don't make me wait to deposit money, but my withdrawals are a completely different story! Please be careful with draft kings!

Thumbnail of user jefftome2552
New Jersey
1 review
0 helpful votes
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November 26th, 2023

How is this making me money. Every time I bet it freezes up and when it comes back available I can't place a bid then I lose money when I place a bid on what I didn't want. I thought It was the bid I placed before hand and it wasn't. "this is a scam " i starting placing.50 bids and still freezes up. This is the worse site

Thumbnail of user gregs1590
Washington
1 review
0 helpful votes
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December 10th, 2023

Customer service told me I qualified for a deposit match bonus and when I made my bonus they made up excuses why I couldn't get the bonus. I sent them the fine print for the bonus I opted into to prove that I qualified and they didn't respond. With all of the other options for online sportsbook and fantasy it's crazy they would try to screw their customers

Thumbnail of user gidgef
Pennsylvania
1 review
0 helpful votes
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December 9th, 2021

The play through requirements are impossible. It is in the fine print. They can keep your Deposit money if you don't meet the play through requirements in the time they set. You may as well give them your money. Play other sites that are much better like Bet MGM.

Tip for consumers:
Don't use Draftkings ever.

Products used:
Sportsbook and casino

Service
Value
Quality
Thumbnail of user emilyh1107
Ohio
1 review
0 helpful votes
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January 11th, 2023

Someone stole my social security number and created a DraftKings account with it. No one will get back to me and my email was blocked. I have no Idea what to do, someone created a fraudulent account with a stolen social security number and they have no issues with it.

Tip for consumers:
Don't.

Products used:
I couldn't, they are protecting the person who stole my social security number.

Service
Value
Quality
Thumbnail of user brianv558
Illinois
1 review
1 helpful vote
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November 28th, 2021

I've used most of the different Sportsbooks and DraftKings is the worst. The website is constantly having "communication errors" and the location software is s***. Even worse is their odds boosts, promos and same game parlay odds are a joke and ridiculously adjusted. Do yourself a favor and stay away from DK for sports betting

Service
Quality
Thumbnail of user jenniferb4832
Indiana
1 review
0 helpful votes
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July 11th, 2023

It is amazing to me that this platform will take my deposit from my account but when I actually win, they will not pay me my money through the same account I use to deposit. In fact I can't get my payout from them!

Thumbnail of user js1900
Rhode Island
1 review
0 helpful votes
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March 29th, 2023

While your site sucks and your customer service does also you have the nerve to screw the shareholders. Fix the problems focus on getting and keeping customers, and produce for shareholders. Before you rape the company with your utter greediness!

Service
Value
Thumbnail of user kevinc3295
Maine
1 review
1 helpful vote
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December 10th, 2023

I come realize that this site is compromised,
In the world of Live betting seconds count when it comes to cutting losses or running while ahead vIA the cash out button under your open plays. I had a significant amount of money on this bet and I hit cash out button to cut my losses and it just buffered and said try again exactly 10 times until the team missed the first down and then the option disappeared! Mind you it was open and I hit this option in plenty of time. Very fishy. These sites are very geared towards keeping your money out of your hands. I am not a sorry loser as this particular incident ended up working to my favor and I profited hundreds of dollars but it's the principal it worked out by luck. The educated move was to cut losses and run which I tried to do and it froze my money and kept it and play where another 49 out of 50 times I would've lost my money I recommend you take your money to something reputable like Caesars or another sports book and stay away from DraftKings. PS, the option made me press one star I give it zero stars.
Furthermore, I referred my daughter and her husband and never got a bonus for either one. Draftkings told my son-in-law that he was already a member after deposit which I assure you he has never played or even had the app. And never credited anything from my daughter not only opening an account BUT also making a deposit. Take your sports betting elsewhere people.

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