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How would you rate DraftKings?
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Pennsylvania
1 review
5 helpful votes
Follow Dave G.
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Gambling addiction
January 13, 2024

Not nearly enough attention paid to the powerful addiction that ruins lives. Thousands are already facing financial ruin. They become desperate to find more money to change everything, including stealing from family, but that never happens.
Access is simply too damn easy.
This is a very irresponsible way for you guys to make money without regard to the lives you are ruining.

Date of experience: January 13, 2024
California
1 review
3 helpful votes
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Placing a bet on a game. They say it's full. Then they send you to another set of games to play. Come to find out you have entered the game they said was full now you've paid for two games.
What a con... I think I'll try another site. & close my account. Thanks for cheating me. Fool me once. Shame on you fool me twice. Good bye.!

Date of experience: October 16, 2023
Tennessee
0 reviews
0 helpful votes
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Ripoff
January 20, 2022

It takes 20 seconds to deposit money,
I went on there 3 days ago to cash out
It still hasn't been approved. They said it may take up to 2 weeks. I will never use them again, bet mgm pay off right away.

Date of experience: January 20, 2022
Wisconsin
1 review
7 helpful votes
Follow Terry W.
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Draft kings needs to have a 1-800 number for customers to get customer service. Long story short they are doing it way wrong. It takes hours to get something simple completed or changes. I moved to FanDuel. It takes them a couple minutes for the same things. That's just sad. That's just bad management. Not caring about the people you serve. Just in it for the money. Very sad. Lost a loyal customer. Fix your problems or you will lose so many more valuable customers such as myself. Poorly managed

Date of experience: November 27, 2022
Washington
1 review
3 helpful votes
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Customer service is a joke
September 29, 2023

My account get restricted and for months now they keep asking for the same info to be sent in. I'll send it in then they will say it's being reviewed. Couple weeks ago by il email back swing what's going on. Then they ask for the same info as I sent in. There not trying to help me play there just taking advantage of a mentally handicapped individual like they have to others before

Date of experience: September 29, 2023
Iowa
1 review
7 helpful votes
Follow Jen T.
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I have several gambling apps and have contacted customer support successfully regarding issues until now. DraftKings is horrible. No live customer service. The only way to contact them if there is an issue - say they lock your account - is through messaging. Then, you never hear from them. Will I ever be able to unlock my account and recover the money I have won? With so many options, I would stay away from DraftKings.

Date of experience: February 3, 2023
New Jersey
1 review
1 helpful vote
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Stuck bonus game
March 1, 2023

Won a bonus on a game and the game froze. I went back and forth with "customer service" for 3 days. They kept blaming my wifi but yet every other game worked fine off said WiFi. After being ignored for an entire day, I received my bet back and the free spins were aborted. Unfair gaming practices right there. Customer service could see I won the free games on their end but never did a thing about it.

Date of experience: March 1, 2023
Pennsylvania
1 review
1 helpful vote
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Rip Off
February 21, 2024

This site is a joke, save yourself time and a headache, join Fan Duel, got locked out of my account and it was a nightmare dealing with them, in the end I cashed out my winnings and closed my account. They didn't even care or ask what the issue was, I learned the hard way, don't make the same mistake. Good Luck.

Date of experience: February 21, 2024
Michigan
1 review
1 helpful vote
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Stay away!
December 22, 2023

This is the worst gaming site! They treat there customers like trash! I have hundreds of problems with customer service.I'm supposed to be a gold member and they locked me out of my account and requested documents and then when I sent them the documents in the right format they still rejected them they were rude and offered no help finally I just gave up

Date of experience: December 22, 2023
Delaware
2 reviews
0 helpful votes
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Terrible casino!
March 25, 2024

Terrible casino! I contacted customer support in regards to a promo that wasn't paid out(go figure). The automated reply says I will get a reply in 4 hours. So, in addition to not paying out the promo, I can't get any help for 4 hours. My vacation ends in 3 hours and I'll be out of their service area for the next 2 months. Terrible casino that doesn't offer customer support!

Date of experience: March 25, 2024

Overview

DraftKings has a rating of 1.1 stars from 330 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DraftKings most frequently mention customer service, bank account and debit card. DraftKings ranks 42nd among Fantasy Sports sites.

service
188
value
175
shipping
103
returns
119
quality
155
+129