• DraftKings

DraftKings

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Overview

DraftKings has a rating of 1.2 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DraftKings most frequently mention customer service, bank account, and debit card problems. DraftKings ranks 46th among Fantasy Sports sites.

  • Service
    177
  • Value
    164
  • Shipping
    97
  • Returns
    113
  • Quality
    146
Positive reviews (last 12 months): 4.1%
Positive
3
Neutral
0
Negative
71
127
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How would you rate DraftKings?
Top Positive Review

“Please DONT play this tournament”

Antwon S.
1/15/24

I made a 25 dollar deposit for the 2.25 millionaire fantasy pool and the picks I made it then I hit submit an it deleted my picks and gave me picks I didn't even make my user name is LR600.don't ever play this event it just takes your money.I picked both of the running backs of the Cleveland browns K. Hunt and Ford.and I selected Texans defense and as you guys can see for all my selections saying NOT STARTED YET...Smh please don't fall victim

Top Critical Review

“Still they didn't pay me the winnings amount”

Munna B.
10/13/24

DraftKings live game is scam. They didn't pay me the winnings amount I email DraftKings supporters for help but they didn't show me interest and slots 🎰 machines are a scam, they claim 96% returns to players but that's a lie. They're making fools of people. Lives Casino is also a scam;. My best advice is never to play live & slot machines. They're 100% fixed

Reviews (322)

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Reviews that mention popular keywords

customer service (81) draft kings (56) bank account (12)
Thumbnail of user scotts3471
Pennsylvania
1 review
0 helpful votes
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March 18th, 2023

Jason robins is a dork and scam Artist if these slots are really regulated then gambling control board is a fraud also, Hopefully DK gets more lawsuits like in past and shut down

Thumbnail of user howardb301
Connecticut
1 review
0 helpful votes
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November 23rd, 2021

A Disgrace to Foxwoods Casino and the State of Connecticut No live customer service lots of Botts was not paid for a winning bet, I think the State of Connecticut and Foxwoods rushed to get sports betting without proply venting this company, had issue ask to talk to a supervisor 6x never would call me on the phone, DON'T Do IT guys stay away

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Thumbnail of user tylerb866
New York
1 review
0 helpful votes
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July 21st, 2023

I bet with DraftKings for a few weeks/ months. It was ok at first. Basic sports betting app. Then I randomly couldn't deposit money into the app to place bets. It just locked me out for 2-3 days. Then I could randomly deposit again. Weird. Then it happened a second time. Same thing, a few days then I'm good. Then it happened a third time, that's when I linked my actual bank account to DraftKings instead of using my debit card. It let me deposit my funds, and then immediately restricted my account fully. I couldn't withdraw the funds they just let me deposit, I couldn't place a bet, I couldn't even add more money. Nothing. Just frozen. Customer service said it could be a few days to figure it out, it could be faster. 13 days went by before they finally "figured it out". Only after I had to send them a picture of my drivers license next to my face, my complete bank statements, my card statements, and my wife's bank statements…. Then they took another week to finally unrestrict my account. No compensation for this, no explanation, nothing at all. I've tried to contact customer service a few other times over issues and couldn't even get a response, let alone a helpful one. They've voided my bets when I've won them before due to "issues", and I've heard a few different people mention that if you win over a certain % of the time, they restrict your account and you can only bet a few dollars at a time. HUGE scam of an app. They're terrible. Highly recommend going elsewhere. I've been on ceasars Sportsbook since this last issue and they seem much better so far…

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Thumbnail of user anonymousy1265
Illinois
1 review
2 helpful votes
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October 8th, 2023

Draft kings is a joke save your money they change the odds while you bet in their favor you will never win I guarantee it

Thumbnail of user paultleis
Michigan
1 review
0 helpful votes
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December 30th, 2023

According to my win lost statement I've bet 80 k and got back 60k that's a 20 k loss.when you AK for freeplay as a loyal customer it's to bad pal

Thumbnail of user micheles1202
Ohio
1 review
1 helpful vote
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January 8th, 2023

After your free $200 is over. $#*! you should win doesn't show up in your account. Complete fraud app. Less than a star review

Thumbnail of user jamese2195
Arizona
1 review
1 helpful vote
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December 5th, 2023

I had my debit card used on Draft Kings. Unauthorized. My card was canceled but yet they let 3 transactions occur. Such a useless site.

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Value
Thumbnail of user kenw54
New York
2 reviews
8 helpful votes
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December 6th, 2023

I was a Draft King user for many years. I did enjoy the site. Customer service was always questionable. This was my last straw.
I received a notice when I logged in to verify my identity, which I did. OK there being safe especially since they been hacked in the past. My account was still locked, I e mailed customer service who responded with what looked like a pre written self gaming guideline according to there questionable gambling protocols.
Where did this come from? I responded that I only do daily fantasy football and I have over $1700 in my account which I ve been using to enter my contests the last 2 years,this was from winnings from contests that I had entered. I continued to egt the exact same guidelines from different customer service reps for the next 3 day
Keep in mind I had entered a few contests on that Sunday and I was unable to even look at them. I sent over ten e mails trying to get an explanation or have someone to call me but just got the same response. It was like no one was even reading the emails.
After not getting any headway I was able to withdraw my funds, quite easily too. I was never able to unlock my account and requested my account be closed. Got a reply that they were sorry to see me go LOL You would think if someone was pulling there money out and closing there account there would be a concern/question?
The bottom line DK makes a hell of a lot of money. Do the math on how much they make per contest. They really don't care that they lose me.
Here is a lesson for all who read this. Do not judge a company by how things go when everything goes according to plan. Judge company on what they do when things don't go according to plan. (Attn on line travel sites)

Products used:
seasonal

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Thumbnail of user michaeld4683
New York
2 reviews
5 helpful votes
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November 13th, 2022

I recently OPTED IN to their promo and met the requirements completely! They did not honor the promotion! Do not use this company they are FRAUDULENT!

Thumbnail of user simeonianm
Connecticut
1 review
0 helpful votes
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April 19th, 2022

Disgusting they can not be regulated. Never win nothing better off burning your money the slots are rigged you can bet 500$ a blow 5k easy to win 2$

Tip for consumers:
Never gamble or play draft kings

Products used:
Slots

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Thumbnail of user feem2
Maryland
1 review
0 helpful votes
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October 27th, 2023

I won 3 live bets they paid me for it in then a few hours later they took my money in said i loss the bets but i clearly won all 3 bets

Thumbnail of user weloveyousomuchmyles
California
1 review
2 helpful votes
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December 7th, 2023

The biggest scam next to crypto that I've ever seen. No matter what you can't win money on this app it's a complete rip off

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Thumbnail of user aeishabranch32
Washington
1 review
0 helpful votes
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April 21st, 2023

The always find a maintenance problem during bet.it's a big cheat. I hope there is a big lawsuit. I want to be paid for this cheating scam.

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Thumbnail of user sharps6
South Carolina
1 review
0 helpful votes
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October 11th, 2023

Do your homework this is a public company hurting and barely in the black. They have made questionable conflicting takeovers of random media and marketing firms that are only completed to go about things in a shady shell company way that is only to improve or assist in their sneaky way of improving their position in this ever so growing 2-5 billion dollar industry. Information is key to ALL sectors gambling and daily fantasy of all kinds. Whom ever has the correct factual info the quickest has all the power and that leads to large sums of cash!
Customer service is just non existent. It is just horrible. I finally got so fed up with all the bugs and hacks that I lost it on them. I mean it took years and still no real response or higher up would look into my concerns. I went and put large amounts of money into keeping my account private by installing software that would tell me exactly what was going on with my system such as unwanted spyware or malware. Sure enough I was secure and blocking everything. All the sudden draftkings has a problem starts saying proxy this proxy server that. I started winning more frequent and became just about even as a long time player well know. LONG STORY THEY ARE THE DICTATOR AND THEY HOLD ALL THE CARDS! ITS FULL OF CROOKS AND CON ARTISTS IT IS THE WORST. I moved over to another smaller and have actually see a major difference in fair play. I would advise you to walk away and not trust draftkings!

Tip for consumers:
I STAND BEHIND MY FACTUAL COMMENTS 100%!!!

Products used:
ONLINE DFS

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Thumbnail of user garyc1867
Tennessee
2 reviews
3 helpful votes
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January 12th, 2023
Verified purchase

Thank you draft kings I did end up receiving payment for my player that was out. So this goes with my review I made earlier I was paid thank you

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Thumbnail of user jc1568
Pennsylvania
1 review
0 helpful votes
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July 20th, 2022

This casino is horrible no matter how much money you bet you never win ANYTHING half the game say error when trying to load and the other half boot you off

Thumbnail of user chadb562
Louisiana
1 review
2 helpful votes
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September 5th, 2023

Bans your account so you can't use your free bets. They suck they suck they suck they suck they suck they suck!

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Thumbnail of user douglasd626
New York
1 review
0 helpful votes
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April 5th, 2022

There ad states bet $5 on a college basketball game and if your team wins you get $200 well guess what they refused to honor that

Thumbnail of user cindyb1779
Pennsylvania
1 review
0 helpful votes
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September 30th, 2023

Don't put money in it used to be ok now they don't call u back just lock ur acct won't unlock so u can go to better online gaming FANDUEL IS GREAT don't waste ur money on DRAFTKINGS SCAM

Tip for consumers:
Draftkings is a scam now

Products used:
None

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Thumbnail of user johns11874
New Jersey
1 review
0 helpful votes
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September 11th, 2022

Signed up made deposit made bet
Did not receive the $200
Forget about immediately how bout not at all!

Thumbnail of user victorp418
New York
1 review
1 helpful vote
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December 26th, 2022

The cash out suck draft king sucks the crap is rigged in my opinion never win always offers low cash out

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Thumbnail of user samn545
Michigan
1 review
0 helpful votes
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December 28th, 2022

Garbage app you win 5 hand you loose 15 it's a set up computerized to learn your hands and how you play than they screw you its garbage app

Thumbnail of user marving136
Ohio
1 review
0 helpful votes
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January 6th, 2023

They locked my account because I won they need to verify me bs do not trust this site bs bs be vs bs be

Thumbnail of user gregg678
Ohio
1 review
0 helpful votes
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March 5th, 2022

Buck draft kings. I can't even bet on fights! Why? I will never bet on this site! Buck u. U won't even take bets. Why

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Thumbnail of user tommyt223
Michigan
1 review
3 helpful votes
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January 18th, 2023

System randomly having problems and when I called customers service didn't have right answers. Not recommended to anyone.

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