• DraftKings

DraftKings

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Overview

DraftKings has a rating of 1.2 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DraftKings most frequently mention customer service, bank account, and debit card problems. DraftKings ranks 46th among Fantasy Sports sites.

  • Service
    177
  • Value
    164
  • Shipping
    97
  • Returns
    113
  • Quality
    146
Positive reviews (last 12 months): 4.1%
Positive
3
Neutral
0
Negative
71
127
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How would you rate DraftKings?
Top Positive Review

“Please DONT play this tournament”

Antwon S.
1/15/24

I made a 25 dollar deposit for the 2.25 millionaire fantasy pool and the picks I made it then I hit submit an it deleted my picks and gave me picks I didn't even make my user name is LR600.don't ever play this event it just takes your money.I picked both of the running backs of the Cleveland browns K. Hunt and Ford.and I selected Texans defense and as you guys can see for all my selections saying NOT STARTED YET...Smh please don't fall victim

Top Critical Review

“Still they didn't pay me the winnings amount”

Munna B.
10/13/24

DraftKings live game is scam. They didn't pay me the winnings amount I email DraftKings supporters for help but they didn't show me interest and slots 🎰 machines are a scam, they claim 96% returns to players but that's a lie. They're making fools of people. Lives Casino is also a scam;. My best advice is never to play live & slot machines. They're 100% fixed

Reviews (322)

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Reviews that mention popular keywords

customer service (81) draft kings (56) bank account (12)
Thumbnail of user dyland320
New York
1 review
0 helpful votes
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November 9th, 2023

DraftKings has a monopoly over the industry. If there's something you don't like there is on where to go. Including getting verified. I'm not even able to place a bet because something in their system won't let me get verified.

Thumbnail of user edm713
New Jersey
1 review
3 helpful votes
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January 17th, 2022

You will never win better off burning your money. But the sad part is these are supposed to be regulated what a joke But idiots like myself continue to donate our hard earned money to these $#*!s and then they wonder why people go postal. This is just legal way of robbing people and if you complain they will say your just upset cause you lost. Like how do they get away with this. Everything in this world if it has to do with money it probably a scam. I hope they lose billions

Tip for consumers:
Scam

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Value
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Thumbnail of user kennethg881
New York
1 review
3 helpful votes
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March 2nd, 2023
Verified purchase

Draftkings does not refund winnings ever they do not answer to anyone, they sent me fake tracking numbers, still no check but if you wanna deposit it's one second just don't win because you have no access to your own money

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Thumbnail of user kennethh1327
Arizona
1 review
6 helpful votes
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July 3rd, 2022

This site will freeze you're account if you start winning, they don't pay you the correct winnings, they will not withdraw your money back to you after your account is locked. Worst customer service ever. Go to Fanduel! No problem so far! Everyone who has had a bad experience with DRAFTKINGS should file a legal complaint!

Tip for consumers:
Gamblers beware!!!

Products used:
Its a sportsbook site and its the WORST!!

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Thumbnail of user antwons3
Pennsylvania
1 review
0 helpful votes
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January 15th, 2024

I made a 25 dollar deposit for the 2.25 millionaire fantasy pool and the picks I made it then I hit submit an it deleted my picks and gave me picks I didn't even make my user name is LR600.don't ever play this event it just takes your money.I picked both of the running backs of the Cleveland browns K. Hunt and Ford.and I selected Texans defense and as you guys can see for all my selections saying NOT STARTED YET...Smh please don't fall victim

Tip for consumers:
No

Products used:
DraftKings fantasy

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Thumbnail of user jessek171
New Jersey
1 review
1 helpful vote
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March 1st, 2022

They said I charged back money they accepted and then after I won they locked me out and accused me of theft?
How is that even remotely possible?
Thieves abs con artists all of them
My sister a lawyer looking into it for fraud

Thumbnail of user joshb1092
Massachusetts
1 review
0 helpful votes
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March 12th, 2024

Had a 100$ bet on blackjack. The game crashed before cards were dealt and they did not refund the bet. Literally stealing from their patrons

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Thumbnail of user chrisguarini
New York
1 review
0 helpful votes
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October 6th, 2023

DraftKings is absolutely horrible while playing live blackjack it kicks you off probably twice a day if you play frequently and they say it's due to checking location. Also customer service doesn't seem to care whatsoever.

Thumbnail of user teresatummillogoy
Canada
1 review
0 helpful votes
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September 23rd, 2023

They don't even deserve one star. My account has been locked up for almost a month. I have funds on deposit that I can't access. I've sent all documents possible to prove ID and ownership to no avail. As far as I'm concerned this casino is inferior to all the rest.

Thumbnail of user tonycruztc
California
1 review
3 helpful votes
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October 16th, 2023

Placing a bet on a game. They say it's full. Then they send you to another set of games to play. Come to find out you have entered the game they said was full now you've paid for two games.
What a con... I think I'll try another site. & close my account. Thanks for cheating me. Fool me once. Shame on you fool me twice. Good bye.!

Thumbnail of user michaeln2130
Michigan
3 reviews
0 helpful votes
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January 10th, 2024

They refuse to allow me to withdrawl my funds. I have escalated the matter and they respond with a canned response. I tried other methods and all have been blocked on withdrawls. Then the app keeps failing by glitching off each and everytime. Do not use them if you want to keep your money safe. Avoid them at all costs.

Tip for consumers:
They have stolen my funds and now I have to file a police report to get my money back.

Products used:
Sports betting

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Value
Quality
Thumbnail of user davist58
North Carolina
1 review
2 helpful votes
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December 30th, 2022

Customer service responds at an extremely slow rate, different person every time that has no background on your situation and does not resolve in a timely fashion. Use another service this place is brutal

Thumbnail of user rayder8688
Washington
1 review
3 helpful votes
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September 29th, 2023

My account get restricted and for months now they keep asking for the same info to be sent in. I'll send it in then they will say it's being reviewed. Couple weeks ago by il email back swing what's going on. Then they ask for the same info as I sent in. There not trying to help me play there just taking advantage of a mentally handicapped individual like they have to others before

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Thumbnail of user michaelf4264
California
1 review
0 helpful votes
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March 2nd, 2023

Won $287.25 and accidentally sent that amount to them instead of withdrawing. Now they have $574.50 and won't send it back. I'd be happy to at least get 1/2 so I'm not out anything but they're crooks and don't pay!

Tip for consumers:
Don't use them! This is a scam and you'll lose everything.

Products used:
Gambled on SuperBowl and thought I won money. I did but they won't pay off!

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Thumbnail of user childoffire79
New Jersey
1 review
0 helpful votes
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April 22nd, 2023

It's obvious that the games are fixed. New customers may win initially but the house will get all of their money back. I think a four year old makes the MLB odds because they are God awful and inaccurate. Casino gaming is obviously fixed. Fair and regulated my $#*!.

Thumbnail of user trevorc190
Florida
1 review
0 helpful votes
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April 5th, 2022

Everytime I have a question or anything I feel like it's answered and dealt with in a very timely manner. One of the team members today respectfully showed me that I made a mistake but was very awesome about it. Big shout out to Grace and thank you so much for your help.

Tip for consumers:
Always double-check with staff of your unsure of something.

Products used:
DraftKings Fantasy

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Thumbnail of user jimo608
New York
4 reviews
9 helpful votes
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January 31st, 2023

I play between 6 to 10 different sports apps with casinos and draftkings was a great app a few years back you could bet a game, double or triple or even make much more from the casino.I just looked at all my totals since I began whenever they became legal in PA, my draftkings account is by far the worst.most apps pay back close and if I'm down a couple of thousand on each, draftkings is 5xs higher...its just not a good app anymore and it's truly not going to payout on their casino games ever again..

Thumbnail of user johnathonw12
Washington
1 review
0 helpful votes
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February 28th, 2023

Roster change last minute invalidated my entries no warning...they said they would not credit me after cancelling sometimes the may message you but the did not...games a rescheduled all the time and then the house takes it

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Thumbnail of user robertm7679
Florida
2 reviews
4 helpful votes
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February 12th, 2023
Verified purchase

Draft kings will advertise every commercial break during the super bowl. They will allow you to deposit funds even when you reside in a state that you can't use them to bet while in your state. They will then hang onto your funds and not process a refund on a weekend. Their site will state that if you have a debit card on file that accepts push deposits your refund will process in less than 24 hours but then when you call will say they only process refunds and withdrawals Mon through Friday from 9 to 5 and that it will be at least 2 days not including the weekend even when your home page will show the funds are gone right when you request it. Deceptive! Don't use them if you expect to be able to bet on the game unless you are in a state that allows you to bet with them. Horribly Deceptive I hope someone files a class action suit against them for this.

Tip for consumers:
Check out if you're state allows betting through the company before you deposit funds

Service
Thumbnail of user michaelr5667
Pennsylvania
1 review
3 helpful votes
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February 23rd, 2023

Don't waste your $#*!ing money on this app. They are $#*!ing thieves. You never win anything I deposited almost $100 a day for like two weeks and lost every single dime and didn't even come close. I swear if I ran into an employee, I would knock their $#*!ing head off.

Tip for consumers:
Go to any other site, but this one they are $#*!ing theiving mother$#*!ers

Products used:
They’re $#*!ty $#*!ing slots

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Thumbnail of user tb442
Massachusetts
1 review
0 helpful votes
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December 28th, 2022

I received casino credits based on my deposits 20% every week but as soon as I won, my host Mike C stated that they are not available anymore. My account ended up getting closed bc I questioned them that they only care about losing players. DraftKings is a scam, stay away and save your money.

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Thumbnail of user ronaldg507
New York
1 review
1 helpful vote
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January 23rd, 2022

Registered with them, but could never log in. No matter what you do, all you get are error messages telling you that your e-mail address or password are invalid. Resetting the password does nothing. Whether using the phone app or your computer, it will say your location can't be verified. Don't waste your effort trying to join Draftkings. It's a useless site.

Thumbnail of user alv83
Louisiana
1 review
4 helpful votes
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September 6th, 2022

If I didn't know better I would think this company is a scam. How can you run a company with no customer service. Any kind of questions you have to go only through email and it takes hours I mean literally I'm still waiting and it's been 7 hours to try to get questions answered. They refuse to call you on the phone stay away from these bombs total BS

Service
Thumbnail of user chrisb2688
New Hampshire
1 review
0 helpful votes
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December 19th, 2021

The customer service for this company is dreadful. Still waiting for a response. It's sunday and I would have liked to put some bets in. Unfortunately my account has been locked all day and i've done nothing but give them every item they asked for to open my account back up. Still waiting for response. I'll be using another sports betting app going forward

Tip for consumers:
Dont use this company. They have no regard from customer service

Products used:
Fan duel, barstool and bovada

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Thumbnail of user matthewm2014
Pennsylvania
1 review
1 helpful vote
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July 5th, 2022

Casino games all go out in the middle of playing to check location or technical problems and then someone broke into my bank account online and made a claim against draftsking and draftsking suspended my account after 3 years of playing and took my $1215. 00 I had on my balance! Now that doesn't seem right to me that can just take my money! It's bull$#*! and if 0 was an option that's what would get

Tip for consumers:
Be careful with draftsking and make no mistakes or you will pay the price

Products used:
Casino

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