• DraftKings

DraftKings

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Overview

DraftKings has a rating of 1.2 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DraftKings most frequently mention customer service, bank account, and debit card problems. DraftKings ranks 46th among Fantasy Sports sites.

  • Service
    177
  • Value
    164
  • Shipping
    97
  • Returns
    113
  • Quality
    146
Positive reviews (last 12 months): 4.1%
Positive
3
Neutral
0
Negative
71
127
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How would you rate DraftKings?
Top Positive Review

“Please DONT play this tournament”

Antwon S.
1/15/24

I made a 25 dollar deposit for the 2.25 millionaire fantasy pool and the picks I made it then I hit submit an it deleted my picks and gave me picks I didn't even make my user name is LR600.don't ever play this event it just takes your money.I picked both of the running backs of the Cleveland browns K. Hunt and Ford.and I selected Texans defense and as you guys can see for all my selections saying NOT STARTED YET...Smh please don't fall victim

Top Critical Review

“Still they didn't pay me the winnings amount”

Munna B.
10/13/24

DraftKings live game is scam. They didn't pay me the winnings amount I email DraftKings supporters for help but they didn't show me interest and slots 🎰 machines are a scam, they claim 96% returns to players but that's a lie. They're making fools of people. Lives Casino is also a scam;. My best advice is never to play live & slot machines. They're 100% fixed

Reviews (322)

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Reviews that mention popular keywords

customer service (81) draft kings (56) bank account (12)
Thumbnail of user jackw931
Illinois
5 reviews
2 helpful votes
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January 15th, 2022

History will show crap like this as the downfall of the once mighty USA. Legal gambling, legal pot, allowed because CHINA OWNS CONGRESS/GOVERNOS/MAYORS/MEDIA.
$5 bet to win $280, up to $2,000.
GATEWAY GAMBLING.
Draft kings is like your local CRACK/HEROIN dealer, here's a free sample kids.
SCUMBAGS! GFYS!

Thumbnail of user craigk352
Oregon
1 review
1 helpful vote
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December 28th, 2022

I've had several impossible times trying to get withdrawals from my draft kings account. They are repeatedly 'canceled.' Then they claim they can't do anything about it!

But, if you'll notice, they can ALWAYS TAKE YOUR DEPOSIT!

I'm beginning to believe that Draft Kings is part gambling website and partially a scam site.

If you must do online sports betting, try another site like MGM, Ceasars, or Fan Duel, and AVOID Draft Kings at ALL COSTS. You may not get your money back!

Tip for consumers:
Close your account and open another account with another site!

Products used:
This is an online sports betting company, they do not sell a physical product.

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Value
Thumbnail of user jd1072
Ohio
1 review
0 helpful votes
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January 30th, 2023

Just a disgrace to sportsbooks. Dont like them at all. Vigs are way higher then most sportsbooks. They have a social tab which has alot of incompete people (maybe Draftking themselves) posting outrageous bets that you can tail but seem to always lose. They also post alot of premade parlays that always lose by 1 leg. The live betting is garbage due to the scoreboard and game tracker never being in sync so they can confuse you to make live bets and lose instantly in most causes because information is not upto date.

Tip for consumers:
Stop and go elsewhere, just about any other sportsbook is better than draftkings.

Products used:
Sportsbook

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Thumbnail of user alanm1181
Maryland
1 review
0 helpful votes
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January 6th, 2023

This is the a scam company,the money you bet won"t be if you picked a winning team it will be if you ever see your win money.They will email you back,never act after that! NO PHONE EVER TO TALK ABOUT A PROBLEM,THEY WILL EMAIL YOU TILL YOU ARE WORN OUT.REMEMBER I TOLD YOU SO!

Tip for consumers:
don't ever ever use this firm!! not even a firm a scam at best.

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Returns
Thumbnail of user sherrib216
Michigan
1 review
1 helpful vote
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October 23rd, 2021

Since the day I signed on with DraftKing I haven't received my bonus rewards, it has been a on going regal pain dealing with DraftKing customer support. They are rude, never get to the point of the issue and just brush you off with a stupid response that has nothing to do with the issue. The have these contest the advertise for customers opt in. The more you spend the higher up the ranks you receive. They send emails saying you have made it up the rinks and say you won this amount of free chips but they never really receive what they say you won. It's false advertising. I have tried explaining multiple times to DraftKings customer service, I have sent pics of the emails saying I won, All that customer service did because I tried to get what I earned and rewarded from there emails stating I have. There answer is I all ready played. Just because I tried to explain numerous times and spent observed amount of time trying to only get back my rewards. DraftKing started to send me distasteful emails and even had the nerve to cancel my account till I had to explain I wasnt addicted to gambling. Just because I want my rewards. DraftKing is the only casino who doesn't give bonus after ech deposit. They only hold these games they offer weekly. Worst part you have ti deposit about $2500 just to get $100 in rewards. Don't be a fool as I was and opt in on DraftKing promotions. They are rigged. And false advertising..

Thumbnail of user vuontret
Illinois
1 review
0 helpful votes
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February 19th, 2023

Overall this $#*! is a scam I'm recommending NO ONE BET WITH THEM they're playing people out of money once you bet and WIN they lock you out of your account and come up with all types of excuses on why they can't lift the restrictions on the account

Thumbnail of user jishuaf
Virginia
1 review
0 helpful votes
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June 28th, 2022

This casino is a joke… save your money and play a different one! They locked mg account for a year because my wife self excluded her account. I never did mine but they did for me! Joke!

Tip for consumers:
Joke

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Thumbnail of user brenth364
Pennsylvania
1 review
0 helpful votes
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February 24th, 2022
Verified purchase

I thought I could trust DraftKings online gambling and live casino but I can't and you shouldn't either. I have lost thousands with no returns what so ever. It's set up for you to lose and lose only. They scam and use bots with out a doubt. I have used many methods used in gambling and I always end up losing everything i have in my balance to 10-13 hand losing streaks (yes in a row) and this is on multiple occasions. That doesn't happen in real casino play and when you have lost all your money or course the next hand is your winning hand. I'm disappointed with all online gambling they will suck you dry and not blink a eye or have a bad feeling. I understand you aren't going to win every time but to lose every single time isn't right either. Never again will I trust any online gambling and to be honest it's only hurting the industry because I'll never be back ever. You lost a customer for life. Shame on you people that scam the average working American that can't make it to a casino and what to gamble. You people are pathetic and a disgrace to the casino industry. May you root in hell cheaters

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Thumbnail of user jamesh6020
New Hampshire
1 review
0 helpful votes
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December 10th, 2022

I have NEVER made a withdrawal that I remember from draftking. They blocked my account saying that some other person tried to log in in mass. I always log in the same computer from NH. They I'm sure have the IP address. They have sent generic emails how they are their to help me? My first complaint was yesterday 12/9/2022 I'm still waiting. I gave my phone number to phone me nothing. Im a disabled veteran and I'm not just forgetting this. I will get attorney if needed and make sure every person I know gets this info. I'm with the DOD. Please email draftkings let them know that you are f----------- a veteran The latest: They resolved the issue. It took about literally 30 emails, I don't stop. I also did threaten legal action. I had a real nice person not with draftkings get this happening for me. I really wont say his name or title because I dont want this person flooded with emails. MY SUGGESTION: DO NOT QUIT i dont care how many emails how many hours just get it in your favor. I KNEW I did nothing wrong. If you quit its done. You have to keep trying it took me 5 days.

Thumbnail of user richardg3524
New Jersey
1 review
2 helpful votes
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December 31st, 2023

Slot machine never payout it took 2900 without even giving me a chance to win anything scam stay away which i saw the reviews before i gave them my money
Learn my lesson bunch of crooks STAY AWAY

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Thumbnail of user thomasc3288
Ohio
1 review
2 helpful votes
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September 22nd, 2023

I placed my $10 bet won $101 then as I went to withdraw the money to my bank account I get an email saying suspicious activity to my draft king account now they want a selfie of me holding my drivers license up to my face as well as a full entire bank statement with my account numbers address and account history I would not bet any money with draft kings you will not play hell trying to get your money I'm going to dispute the original charge to my bank BEWARE SCAM

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Thumbnail of user soul.eternity13
Illinois
3 reviews
1 helpful vote
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September 17th, 2023

Before draft kings took over Scoreboard app of OREGON was exllelent, it was cool, now I can't even log into the site, my pH is good, internet, there site lags sooooo HARD, lost $$ Due to how slow the site was trying 2 process,, CHILD'S PLAY, figure the site out DRAFT KINGS, 4 THE LUV OF GOD

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Thumbnail of user nicolea1072
New York
1 review
0 helpful votes
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March 22nd, 2022

I placed 5k. Promo states if I lose they will give me play credit. I tried to use credit and was unable to on multiple bets. First they claimed I was not eligible but I had proof then they gave it to me. They blamed it on IT etc. THER IS NO CUSTOMER SERVICE TO SPEAK TO. Tons of emails. I disputed charge because they did not provide me with the service they offered and won. THEY SENT ME TO COLLECTIONS. I will file a claim in court next week. STAY AWAY. I will sell all my stocks as well because this company wont be able to sustain when they are scamming people out of money.

Thumbnail of user edwardm1540
New Jersey
1 review
0 helpful votes
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November 27th, 2022

They are scamming people on computer games.How they get away with this when its suppose to be regulated is disgusting Probaly got state in their pocket just like everone else does

Tip for consumers:
Dont waste your money

Products used:
N/a

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Thumbnail of user jaiw19
Canada
1 review
1 helpful vote
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June 9th, 2022

This book knows how to take your money, but when it comes to withdrawing your winnings it takes a whole week to get the money. CUSTOMER SERVICE IS HORRIBLE. I needed help with withdrawing my money and nobody could help me. I got frustrated told them I will cancel my account. THEY LOCKED ME OUT OF MY ACCOUNT, tell I requested it. Why would I request for my account to be canceled when I have money in it and live bets active. They think people are stupid. They locked me out of my account. DO NOT USE DRAFTKINGS, PLEASE BELIEVE ME. THEY HAVE HORRIBLE CUSTOMER SERVICE AND THEY MAKE IT DIFFICULT TO WITHDRAW YOUR WINNINGS. There are a lot better books out there that make it easy to withdraw your money, and much better customer service. THIS BOOK IS HORRIBLE IN EVERY WAY. DONT USE IT.

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Thumbnail of user busterbob810
Michigan
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

DraftKings has the worst platform for sports bets and casino games.
Their bonuses restrict all deposits until they are fully played through 15 X's the amount of the deposit, regardless if you wanted to play casino games or just place sports bets. It will restrict the full deposit for casino only until those funds are exhausted.

Customer service is mediocre at best. The only form of communication is sending an email. They have no LIVE chat agents or a phone number to call.

My next call will be to make a complaint with the BBB and Michigans Gaming Control Commission

DO NOT DEPOSIT MONEY TO DRAFTKING SIT
**If I could, this site would get negative stars. They aren't even worthy of 1 star.

Tip for consumers:
Avoid DraktKings gambling site altogether!

Products used:
I was forced to use casino games.

I was not able to use the service I made deposits for - which was SportsBooks.

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Thumbnail of user jerrym1072
Illinois
1 review
0 helpful votes
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November 28th, 2022

I'm going to be very honest with this review. DraftKings operates in a manner that feels very fraudulent. I opened an account in mid-October 2022. I began learning the sports betting process, particularly how to make parlay wagers. November 7th, the NBA had a rare day where all teams played. So I figured out how to place a 10 dollar 15-Leg wager that would have paid $32,000 if I won. Draft Kings immediately placed a restriction on my account and sent me an email saying I had to prove my identity and location because I had engaged in betting irregularities. I had to send them a photo of me holding my driver's license and two bank statements for two credit cards I had linked to my account. Three weeks later, account was still restricted and I could not gain access to $185 was in my account. DraftKings does not have live customer service operators. Communication is done thru email. And I sent 14 emails asking when the restriction would be lifted and only got the same auto-bot reply every time. The Chat line is the same way. This company, with its national TV ads and comedian Kevin Hart as its spokesperson is selling the public a fraudulent image. There are too many other Sportsbook companies on the market for DraftKings to be operating in such a shady manner. I contacted my state's attorney general office and forwarded them my info.

Thumbnail of user angiek232
Georgia
1 review
1 helpful vote
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February 5th, 2024

I was winning on DraftKings and cashing out like crazy, I normally use my debit card but I had exceeded the minimum for the day so I was using my daughters card, when I was loosing they had no problem with receiving funds from it but when I was hitting they locked me out and than asked for all cards banks statements and I'd and everything, than came back and said that I violated some bull$#*! but normally other casinos won't let you deposit anything without the card being in your name to being with, so they locked me out and said they have terminated my account for violating something except they also claim I forfeited all my money I had in there and also I had already pmacwd over 300.00 in bets for the superbowl and they won't refund my money they kept all my money and he clearly stated I won't get it back. Everyone needs to file a claim with the gaming commission in your area to the bull$#*! and fraud they are committing and keeping my money they ain't gona do, so since they say I violated why aren't they obligated to pay me what I donated to them in losses in the card? Bunch of pieces of $#*! scamming casino I have ever met, now they want to keep my money and the money I used to deposit it for the card they claim I violated to use that was not in my name

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Thumbnail of user justinc977
West Virginia
1 review
0 helpful votes
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October 28th, 2022

Anyone who has wrote a good review on here, deserves a good kick in the teeth. Their a lier working for DraftKings. That's a fact. Never play, never play it again, it's an absolutely robbery.

Thumbnail of user robertk3325
New Jersey
1 review
0 helpful votes
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January 1st, 2023

This betting app is slow non functional pos, can't even wipe the feet of FanDuel. Awful layout awful performance can't make same game parlays absolutely terrible betting app.

Thumbnail of user erbaker32033
New Jersey
1 review
1 helpful vote
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June 29th, 2023

They burned me for 10 dollars? So sad and so dumb! They randomly changed their the deposit page to a shady "special one time offer deal". This "special deal" could not be closed or bypassed so I reached out for help over and over and the customer service reps sent me a link that went right back to the "special offer". At some point I just assumed if they keep sending me to it then it must be fine. WELL it was not! It was a scam that you could not move or withdrawl! I'm sure they burned someone for much more than my 10 dollars… which I could care less about, it's the principle. I was told I could be refunded after 24 hours and then after 24 hours I was told NO! Be super careful with this site! Customer service has now been just completely ignoring me. It feels sooo wrong and dirty. Like "we got his 10 dolllars, turn off the lights and pretend we're not home". Figured they could at least just transfer it over to the Sportsbook? Would have given it right back in no time! I now understand the horrible rating this site has. The business motto of lets grab 10 dollars right this second instead of 10 dollars a day for the year is not a good one.

Thumbnail of user naimah21
Michigan
1 review
0 helpful votes
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December 7th, 2022

Playing reel rush When you win money loss back credit the machine goes smooth and fast, you never win it always takes it back and you can also tell by the machine that it always lines up the first 2 or 3 and than stops, stop waisting your money on the casino go to a different one this one won't give it and of it does ceo locator or it takes you to home or reload which ever one you go to it's the start of the loosing streak, and anytime you see on the top when the time comes on how long you have been playing LOG OFF WHEN YOU SEE AND STOP PLAYING WHEN THE TIMER APPEARS pay close attention it's a sign that the machine is about to take all your money

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Thumbnail of user johnk5134
Canada
1 review
0 helpful votes
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May 17th, 2023

The worst customer service in the sector! They only reply with auto written e-mails and they never help you with anything. Only keep you in the loop when you want to withdraw your money. If you want to deposit no problem right away but when it comes to withdraw they ask you thousands of questions and documents. This website is my biggest regrets ever. DO NOT USE DRAFTKINGS I REPEAR DO NOT USE DRAFTKINGS!

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Thumbnail of user brad99303
Michigan
1 review
1 helpful vote
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May 19th, 2023

I've played the same slot game for over 2 yrs and I haven't won nothing. These games aren't fair. U complain to customer service they just suspend your account. This site sucks don't play on it

Thumbnail of user jessicah2130
Tennessee
1 review
0 helpful votes
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November 21st, 2022

I have been with DraftKings for almost 8 years. And ever since November of last year I've been trying to get my email changed because someone had my email. So I was trying to get an email changed with DraftKings so I can withdraw my funds or take care of things on their website. Can you believe they still haven't changed my email? It's been almost a year, now after me sending it out a year ago. They finally got with me too. Maybe 3 weeks ago. And I'm still waiting on the email a change. This is the most ridiculous gambling company I've ever seen. When it comes to company customer service. You can't talk to anyone. I mean it is so ridiculous. I like gambling on the website but this issue has really changed my insight on DraftKings, I can go to FanDuel, I can go to bovada and on each one of them I can talk to the customer service and if I need to email James they would do it within 3 minutes. It's been almost a year and I've been talking to him for 3 months and they still haven't done it. It is so ridiculous. So if you ever lose access to email, do not depend on DraftKings to fix it for you in a hurry, you can't withdraw your funds. You can't really do anything but gamble. And that's an issue

Respectfully,
Solmunch (username)

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