website thubmnail of DraftKings
How would you rate DraftKings?
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North Carolina
1 review
2 helpful votes
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Terrible Customer Service
December 30, 2022

Customer service responds at an extremely slow rate, different person every time that has no background on your situation and does not resolve in a timely fashion. Use another service this place is brutal

Date of experience: December 30, 2022
Canada
1 review
0 helpful votes
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Thieves
September 23, 2023

They don't even deserve one star. My account has been locked up for almost a month. I have funds on deposit that I can't access. I've sent all documents possible to prove ID and ownership to no avail. As far as I'm concerned this casino is inferior to all the rest.

Date of experience: September 23, 2023
California
1 review
0 helpful votes
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Won $287.25 and accidentally sent that amount to them instead of withdrawing. Now they have $574.50 and won't send it back. I'd be happy to at least get 1/2 so I'm not out anything but they're crooks and don't pay!

Date of experience: March 2, 2023
New Jersey
1 review
0 helpful votes
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It's obvious that the games are fixed. New customers may win initially but the house will get all of their money back. I think a four year old makes the MLB odds because they are God awful and inaccurate. Casino gaming is obviously fixed. Fair and regulated my $#*!.

Date of experience: April 22, 2023
New York
4 reviews
9 helpful votes
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I play between 6 to 10 different sports apps with casinos and draftkings was a great app a few years back you could bet a game, double or triple or even make much more from the casino.I just looked at all my totals since I began whenever they became legal in PA, my draftkings account is by far the worst.most apps pay back close and if I'm down a couple of thousand on each, draftkings is 5xs higher...its just not a good app anymore and it's truly not going to payout on their casino games ever again..

Date of experience: January 31, 2023
Washington
1 review
0 helpful votes
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Roster change last minute invalidated my entries no warning...they said they would not credit me after cancelling sometimes the may message you but the did not...games a rescheduled all the time and then the house takes it

Date of experience: February 28, 2023
Florida
2 reviews
4 helpful votes
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Draft kings will advertise every commercial break during the super bowl. They will allow you to deposit funds even when you reside in a state that you can't use them to bet while in your state. They will then hang onto your funds and not process a refund on a weekend. Their site will state that if you have a debit card on file that accepts push deposits your refund will process in less than 24 hours but then when you call will say they only process refunds and withdrawals Mon through Friday from 9 to 5 and that it will be at least 2 days not including the weekend even when your home page will show the funds are gone right when you request it. Deceptive! Don't use them if you expect to be able to bet on the game unless you are in a state that allows you to bet with them. Horribly Deceptive I hope someone files a class action suit against them for this.

Date of experience: February 12, 2023
Massachusetts
1 review
0 helpful votes
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They are liars…
December 28, 2022

I received casino credits based on my deposits 20% every week but as soon as I won, my host Mike C stated that they are not available anymore. My account ended up getting closed bc I questioned them that they only care about losing players. DraftKings is a scam, stay away and save your money.

Date of experience: December 28, 2022
Pennsylvania
1 review
3 helpful votes
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Theives
February 23, 2023

Don't waste your $#*!ing money on this app. They are $#*!ing thieves. You never win anything I deposited almost $100 a day for like two weeks and lost every single dime and didn't even come close. I swear if I ran into an employee, I would knock their $#*!ing head off.

Date of experience: February 23, 2023
Louisiana
1 review
4 helpful votes
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Scam no customer service
September 6, 2022

If I didn't know better I would think this company is a scam. How can you run a company with no customer service. Any kind of questions you have to go only through email and it takes hours I mean literally I'm still waiting and it's been 7 hours to try to get questions answered. They refuse to call you on the phone stay away from these bombs total BS

Date of experience: September 6, 2022

Overview

DraftKings has a rating of 1.1 stars from 330 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DraftKings most frequently mention customer service, bank account and debit card. DraftKings ranks 42nd among Fantasy Sports sites.

service
188
value
175
shipping
103
returns
119
quality
155
+129