• DraftKings

DraftKings

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Overview

DraftKings has a rating of 1.2 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DraftKings most frequently mention customer service, bank account, and debit card problems. DraftKings ranks 46th among Fantasy Sports sites.

  • Service
    177
  • Value
    164
  • Shipping
    97
  • Returns
    113
  • Quality
    146
Positive reviews (last 12 months): 4.1%
Positive
3
Neutral
0
Negative
71
127
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How would you rate DraftKings?
Top Positive Review

“Please DONT play this tournament”

Antwon S.
1/15/24

I made a 25 dollar deposit for the 2.25 millionaire fantasy pool and the picks I made it then I hit submit an it deleted my picks and gave me picks I didn't even make my user name is LR600.don't ever play this event it just takes your money.I picked both of the running backs of the Cleveland browns K. Hunt and Ford.and I selected Texans defense and as you guys can see for all my selections saying NOT STARTED YET...Smh please don't fall victim

Top Critical Review

“Still they didn't pay me the winnings amount”

Munna B.
10/13/24

DraftKings live game is scam. They didn't pay me the winnings amount I email DraftKings supporters for help but they didn't show me interest and slots 🎰 machines are a scam, they claim 96% returns to players but that's a lie. They're making fools of people. Lives Casino is also a scam;. My best advice is never to play live & slot machines. They're 100% fixed

Reviews (322)

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Reviews that mention popular keywords

customer service (81) draft kings (56) bank account (12)
Thumbnail of user jasonb2585
Michigan
1 review
1 helpful vote
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July 18th, 2022

Draft kings closed my account and stole my money then lied several times in email about reopening my account I talked to customer service and recorded the call and the agent said the casino only lets you win when you first start playing the permanently banned my account after lying about reopening it stay away from draft kings they are thiefs

Thumbnail of user chrissym57
Michigan
1 review
0 helpful votes
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January 24th, 2022

I am having fun at this casnio and I have tried a few, it seems to me they have great games that are easy to load, and fun to play. I have won quit a lot and always pick this one over the others I have downloaded.

Thumbnail of user skipw19
Massachusetts
1 review
1 helpful vote
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April 30th, 2022

Bet on the NY Yankees -1.5. They won the game 12 to 2, but Draft Kings refused to pay, stating they had a "9 inning rule (8.5 if the home team does not have to bat in the 9th)". Turns out the 9th inning was rained out, so DK wiped the bet, treating it as a push/tie. I bet if I had picked their opponent (KC Royals) they would have counted the loss! They are disreputable and I canceled my account!

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Thumbnail of user valarih
Michigan
1 review
0 helpful votes
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June 24th, 2022

The only time you win is when you earn free credits from losing your money. But the catch is, whenever you win off of free credits, that's just what it is. Credits that can only be used on their site. NO Withdrawals off your winnings.

Thumbnail of user donitam7
Michigan
2 reviews
0 helpful votes
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November 12th, 2023

I play cash eruption as I watched my spins I can see. That the spins aren't falling organically they are being manipulated I love playing the game but once I saw that I deleted the appt and is done with draft king and any other betting app it's suppose to be fun and if u win some money that's great too but to know it's rigged it's not fair to the consumers that's placing their money on the site let's be fair people stop doing what you're doing let the slots fall organically give those of us a chance and keep it fun we should not have to come on here and have to write a bad review and we know we take risk when we gamble but rigging the machines isn't cool at all and it's done so poorly that we the consumers can see that it's being manipulated

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Value
Thumbnail of user troyh274
Wyoming
1 review
0 helpful votes
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December 29th, 2021

After placing a bet I found out they wanted to send my winnings to Pay Pal so I requested a check & was charged $15 for them to do that. I waited 17 days for the check. Ceasers put my winnings in my bank account within 2 days. DraftKings is the worst sports book.

Tip for consumers:
Don’t use it

Products used:
Sports betting

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Thumbnail of user jimo575
New Hampshire
1 review
1 helpful vote
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July 30th, 2022

I had a user name and password but could not find it. I tried to do a password reset and never got the email for it. I contacted them and now they want uploads of my license, not a scan. I never had to do that when I joined. This has to be one of the worst customer experiences I have ever had. Judging from their low rating, I am not alone. Stay away from this POS.

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Thumbnail of user mjp2282
Illinois
1 review
0 helpful votes
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September 21st, 2023

DraftKings: Well I placed an entry in which could have possibly won and I placed it days before the game. Thursday night game. Game starts I open the app and my entry is gone and they deposited my money back into their account. Wtf is going on then I reach out to 24/7 support which does not exist at all. So I can make bets and then they can cancel them when game time starts? I didn't withdraw I didn't ask for my money back I bet it and days ago now the bet and any record of it is gone.

Thumbnail of user andreav119
New Jersey
1 review
3 helpful votes
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August 13th, 2023

I have made several attempts to unlock my account. I had mistakenly clicked Paypal to transfer funds although I should have chosen Venmo. Since I do not have a PayPal account with the same email address as my Draftkings account.,they locked my account, giving me no access. Draftkings continually asks for a.pdf bank statement for a Paypal account under one email address and I continually tell them that there is no such account and has not been since 2009. My Paypal account is under a different email address but they refuse to unlock/unrestrict my account. So basically I have $40+ dollars in a Draftkings account which I can not access. They are holding me hostage asking for statements of an account I do not have. I sent them my passport and me holding my driver's license thinking that would have been enough. I just want my account to be unlocked so I can access my money. I have emailed them for over a week with no resolve.

Tip for consumers:
Do not trust Draftkings! They'll lock your account/restrict it and refuse to answer your emails after several tries to contact their customer service.

Service
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Quality
Thumbnail of user jamesm6327
New Jersey
2 reviews
2 helpful votes
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February 27th, 2022

I hit the bonus twice on gorilla wilds, both times it wouldn't let me unlock an island to play, I was doing $6 spins and got 3 bonus icons the 1st time and 4 the 2nd. I'm considered a "vip" and they gave me $6 back instead of winning at least $500 on the first bonus and over $1200 on the 2nd. There is no 800 #?#+ speak to anyone. I have a "vip" host gabby whose # +1 *******639 and couldn't do anything and now waiting 3 days for a call back.

There are so many apps to choose from, DO NOT USE DRAFTKINGS! Unless u want to be cheated!

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Thumbnail of user tylers654
Michigan
1 review
0 helpful votes
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May 26th, 2022

This is by far the worst casino app I have ever played on, they never pay out, bonuses just don't happen, I've wasted alot of money on this app giving then the benefit of the doubt but nope I get nothing. I will be deleting the app. Greed is the name of their game.

Thumbnail of user dougb486
Colorado
1 review
0 helpful votes
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April 4th, 2022

Restricted/locked out of account. Uploaded all requested documents and changwd password multiple times as per their request.
Continue to receive Form letter response emails that dont apply and from different steps in the process. Requested a definitive time frame call back... never came. Customer service is an oxymoron for these morons.

Service
Thumbnail of user brianl1903
Wyoming
1 review
0 helpful votes
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September 18th, 2022

Don't trust them, they will steal from you just like they did me. They have a promotion where they claim that if a team you bet on goes ahead by 10 points you get paid. I bet on the browns and they went ahead by 14 points, but the draftkings claimed i didn't opt in to their promotion. Why wouldn't someone opt in? I did opt in. So why cheat me? This reminds me of betting with a bookie, you win and they make up nonsense in order to not pay you. BEWARE!

Tip for consumers:
Just don't!

Products used:
Beware. They will cheat you!

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Value
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Quality
Thumbnail of user shaneconery97
New Jersey
1 review
2 helpful votes
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August 27th, 2023
Verified purchase

The live dealer literally took my double down at Blackjack table 4, i won, and then it said "it couldn't take my double down bet" BUT IT DID and didn't pay me. I've been trying to email and call them for a week, i just get sent to this message system. Every other $#*!ing casino has a live chat/or a PHONE LINE. Not draftkings tho. They don't care. Only worse casino is Barstool but y'all give them a RUN for their money. Stick to Fanduel/MGM.

EDIT - says 60 for initial bet because i had 5 on Perfect Pair, and 5 on 21+3

Thumbnail of user timothyh1139
Ohio
1 review
5 helpful votes
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January 5th, 2023

This was the worst experience I have ever had with a betting site. They gave me $200 in free bets. Then froze my account and took them wawy. They also took away a $50 boost that I won. Just removed it from my account. You will never find anyone in customer service to help as there is no phone number. STAY AWAY FROM THEM! Use Caesars, BetMGM or FanDuel. They care about their customers!

Tip for consumers:
Do not use this site

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Value
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Quality
Thumbnail of user benjaminr368
New Jersey
2 reviews
2 helpful votes
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November 1st, 2021

So many problems with Draftkings. SOOO MANYY.
They restricts my account then removes the restriction after headache after headache. Claims its because multiple accounts only for me to explain to them that I helped a friend make one. Then they have the nerve to remove restrictions and merge account but months later end up just restricting it all over again. They also don't let you remove your money or transfer like any normal person. You have to be versed in their language of bull$#*!.

I request to withdraw my money and be done with their terrible service. Do you think they care? Do they have proper phone support or even proper email support were the response would actually address the issue once and for all instead of making me want to pull out my hair. They suck beyond the dark wormhole of the universe. They suck so much they should be erased from history.

This company is in it for robbing you and not the service they advertise which is a an online bookie.

Tip for consumers:
DO NOT USE. You have better chance of utilizing Cayman Island Bookies.

Products used:
Online Bookie

Service
Value
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Thumbnail of user carissas43
Pennsylvania
1 review
0 helpful votes
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February 14th, 2022

Bet 100s of dollars and here and there you feel like it MIGHT happen... and never does. Save your money! Go elsewhere. Stealing money is their priority clearly. No big bonuses, no consistancy. Not worth your time.

Service
Value
Thumbnail of user aqeelj1
Pennsylvania
1 review
3 helpful votes
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December 18th, 2022
Verified purchase

It's a Fake! Fake! Platform they took my $3500 and never payout $9K+.

I have won bet on DraftKings today the bet was "Who will win FIFA Cup 2022" I have placed the bet for Argentina after Argentina won. They refused to payout and marked me lost on their app. I have proof of official receipt of the bet. After I contacted them they never answered the phone ' I have sent them emails and they start making different excuses and referring me to rule book and copy paste emails (Same excuse for all the clients not to payout)

I am going to Sue them …

Thumbnail of user christopherp1548
Massachusetts
1 review
1 helpful vote
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April 21st, 2023

Sending them super clear pictures of your bank account with draft kings send in $ written on the bank statemnet.you cant even email them these documents.took me 10 hrs to upload thewm and then they couldnt read them and i couldnt bet for 6 days.they hostage your $ and your lucky if they pay you a month or 2 later

Thumbnail of user johne2581
Ohio
1 review
1 helpful vote
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February 23rd, 2023
Verified purchase

I won a 15 parlay and a 12 parlay college basketball. I've had small batch that everyone around $300 never had issues with drawing my winnings. And they've never had issues taking my money when I lost. Last night I want to $1200, they will not let me withdraw my cash that I won said I had to upload a ID with my picture, a bank statement and a utility bill. Are you kidding!? It's been almost 24 hours and they still have not contacted me and let me know when I can withdraw my money. Not cool!

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Thumbnail of user ervinp15
New York
1 review
0 helpful votes
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March 16th, 2022

I decided to leave draftkings. I had a bank account linked to them yet they would not put remains funds back to the same account it came from. I emailed letting them know. I requested that my funds be returned to the same acct they came from then after my account be closed. Instead all that was done was my account was immediately closed. Despite further requests for months, that they open it back up, as they didn't do what I requested. After months passing by they have not opened account or returned remaining funds.

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Thumbnail of user tm725
Maryland
2 reviews
0 helpful votes
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February 13th, 2023

Had to fight to cash out my debit card was on file I cashed and the returned my cash back to my DK account and forced me to cash out by check. Customer service is a bot and when you get someone to email you back they don't give two $#*!s about you beciase they already have your money.

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Value
Thumbnail of user minen2
Maryland
1 review
1 helpful vote
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May 16th, 2021

Has a huge issue with a Bj hand. An auto rebet of 350 was placed ans I was only one at the table. 12 min for dealer to shuffle ans I requested 13 times for assistance to pull back rhis bet and not play the hand. I was the only player on the table. Ironically, the table connection was disconnected /then reconnected. Happened 4 times in 5 min losing over 1k. Sent 5 emails., with no response. They took my money and considered this my fault.
You can put an immediate ACH stop with your bank that will not allow your money to be taken from your aco$#*!. I advise do not play download or even deal with the headaches. You will regret It

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Thumbnail of user mikej1734
New Jersey
1 review
0 helpful votes
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December 22nd, 2022

I understand win and lost but this Sportsbook is a scam u make a bet a they block the bets they don't like forcing you to make another bet changing the odds wen u cash out they profile u then scam you out your money! Not worth it.

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Thumbnail of user davew1118
Ohio
1 review
0 helpful votes
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January 15th, 2023

Absolutely the worst app and customer service I ever dealt with. Their verification system would not approve me so they made me upload several documents including my drivers license. I emailed back and forth with customers server. It was a always a different "person" and they kept telling me to upload stuff that I had already taken care of. My address on my ID is different bc I moved, 1 email said it's fine bc I provided proof of address. The next email said my address is different and I need to provided proof of address which I already did. Eventually they told me to upload a picture of me holding my ID which was the last straw. I cannot believe that this company runs things this way. So now they have all my info and I have zero access so that's nice. Absolutely unreal. I took some SS's of the convo that I had with them that I reported to the BBB with.

Tip for consumers:
Don't

Products used:
Go use Fan Duel or MGM, they are reliable and will not try to scam you

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