• DraftKings

DraftKings

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Overview

DraftKings has a rating of 1.2 stars from 322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DraftKings most frequently mention customer service, bank account, and debit card problems. DraftKings ranks 46th among Fantasy Sports sites.

  • Service
    177
  • Value
    164
  • Shipping
    97
  • Returns
    113
  • Quality
    146
Positive reviews (last 12 months): 4.1%
Positive
3
Neutral
0
Negative
71
127
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How would you rate DraftKings?
Top Positive Review

“Please DONT play this tournament”

Antwon S.
1/15/24

I made a 25 dollar deposit for the 2.25 millionaire fantasy pool and the picks I made it then I hit submit an it deleted my picks and gave me picks I didn't even make my user name is LR600.don't ever play this event it just takes your money.I picked both of the running backs of the Cleveland browns K. Hunt and Ford.and I selected Texans defense and as you guys can see for all my selections saying NOT STARTED YET...Smh please don't fall victim

Top Critical Review

“Still they didn't pay me the winnings amount”

Munna B.
10/13/24

DraftKings live game is scam. They didn't pay me the winnings amount I email DraftKings supporters for help but they didn't show me interest and slots 🎰 machines are a scam, they claim 96% returns to players but that's a lie. They're making fools of people. Lives Casino is also a scam;. My best advice is never to play live & slot machines. They're 100% fixed

Reviews (322)

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Reviews that mention popular keywords

customer service (81) draft kings (56) bank account (12)
Thumbnail of user glennk288
Michigan
1 review
1 helpful vote
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February 26th, 2022

I opted in for my casino losses and they tell me I didn't where I have proof. Then tried getting my account back open because I took a break and they sent me a email saying I have a gambling problem. I bet maybe 50 a week and my Attorney is filing a lawsuit against DraftKings. You don't send a email saying someone has a gambling problem. I would advise do not use them for fantasy or sportsbook there crooked and all they care about is $$$$ not there customers. Rating is a 1 or negative 10 by me and some other people who have the same problem. They will take your money in seconds but trying to get paid is like pulling teeth. I hope my attorney the best in Michigan makes them look so bad in court the judge might fine them millions because I have proof. The person who sent this email to me should be fired because no one proof reads there email which is a mistake. See you crooks in court.

Service
Thumbnail of user ajf31
California
1 review
4 helpful votes
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February 12th, 2022

I requested a withdrawl and they put some of the money back on my credit card and hasn't put the rest on it. I've called and messaged so many different people that work at draft kings and they all have different answers. It's been weeks now and still haven't been paid out so this could end up being a legal matter. Avoid draft kings everyone please!

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Thumbnail of user pinger5000
Arizona
1 review
3 helpful votes
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July 13th, 2023

They have locked my account after they cheated me out of 600 worth of bets, I won fair and square and they won,t even return my original deposit let alone my winnings. They have been cheating people alot, they are cheats crooks whatever, how cheap can you get. They are a billion dollar company that keeps my 200 it's almost laughable.

Tip for consumers:
many other sites that actually payout.

Products used:
sports book

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Thumbnail of user hobdykev
Colorado
1 review
0 helpful votes
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September 6th, 2023

I have been trying to get access to my old draft kings account I sent them everything they asked from me and they ghosted me, don't sign up if you have a problem you will never get help or a straight forward resolution

Thumbnail of user koketagardner1022
Michigan
1 review
0 helpful votes
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September 25th, 2023

I spent over $1000 a week and I never win anything back. The promos are terrible. I think I'm gonna just stick with FanDuel and MGM grand casino. At least they give me more of my lost backs and they give me more wins draft king lately just been taking my money so I think I'm done.

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Thumbnail of user jeffn700
California
1 review
2 helpful votes
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June 3rd, 2022

With most sports betting companies when an event is cancelled you are refunded your bet. NOT with DraftKings, they will steal your cash. So if you want to bet with draftKings check the weather forecast and hope your event is not rained out, hoping others don't fall victim to this scam.

Thumbnail of user mattheww1457
Canada
1 review
1 helpful vote
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July 1st, 2023

I recently opted in for a casino deposit bonus. As soon as I deposited my $50 NONE of the money became withdraw-able. They basically forced me to gamble for as long as possible to get my money back. I didn't realize how long it would take to be able to withdraw money and tried to forefit my bonus money. This someone ended up wiping my account to $0. I would highly recommend a platform such as fanduel over these scam artists. Also customer support was terrible. If I could give them 0 stars I would. Avoid avoid avoid!

Thumbnail of user micheald118
Pennsylvania
1 review
0 helpful votes
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November 10th, 2022

I played roulette and The game will literally adapt to your playing style whatever you pick the computer will steal from you and fall on number that benefits them it'll lightly engage you and then steal all your money I literally covered all the numbers except 1 number and that number hit twice out of ten. Cheating is wrong and draftkings needs to quit stealing

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Thumbnail of user kurta134
Colorado
1 review
0 helpful votes
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August 31st, 2023

Recently for some reason they locked my account. I said OK close my account and send me the balance. They said I had to send them a picture of me holding my driver's license. Don't even know how! I think it's there way of keeping your money! Bunch of Crooks!

Thumbnail of user chrisc3084
Georgia
1 review
2 helpful votes
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August 18th, 2022

Do not use DraftKings! This has got to be one of the worst DFS sites around. Each year before the NFL season starts, they have season long contests where you enter a 12-player pool and do a snake draft. I was recently placed 11th out of 12 three times in a row. To put this in perspective, the odds of this happening are 1 in 1728. I contacted customer support, and all they could do was assure me that the contests are completely random.

I told the person that responded that it was not helpful, and his solution was to mark my complaint as solved. If you are looking to start playing DFS, join FanDuel. DraftKings is HORRIBLE!

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Thumbnail of user bettyn564
Pennsylvania
1 review
1 helpful vote
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February 1st, 2022

This is the worst app in the world and a complete joke. When I played Roulette the app would crash right after I placed bets and then take my money which is total bs because I never actually got a turn. I also stopped playing games one night with $400 in my account and when I went to play the game the next day I had under $100 all of a sudden and then told me I couldn't withdraw the money. I am reporting them to the better business bureau! This app completely robs people. Never heard of one person winning anything. Whoever made this app should rot in hell for stealing money from people like this!

Tip for consumers:
Don’t download this app that steals money from hard working people. Go to a real casino!

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Thumbnail of user jonathanshardlow
Maine
1 review
0 helpful votes
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November 4th, 2023

Basically the only thing I was able to do was deposit money. Otherwise, couldn't place bets on Android, needed a different version but their links to download were ineffective, tried to withdraw deposit and bank wasn't listed, now I need to wait for a paper check. What a waste of time!

Thumbnail of user genos10
Maryland
3 reviews
5 helpful votes
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December 14th, 2023

I never had a cash out option on my $100 dollars bet but on my $10 dollars bet I had it that is not right at all I was trying to go back and change my bet and couldn't even cash out to do that. I will never used them again

Thumbnail of user scottk1701
Virginia
1 review
0 helpful votes
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September 11th, 2022

When looking at the games everything is extremely slow and delayed to the point where you can't make any realistic bets.

Any time you place a bet, it will change the odds to make you less money.

If you try to cash out on a losing bet, they will suspend it as long as possible until you can't cash out.

They will sign you out automatically if you are winning too much.

Go with Mgm online or a less popular site. Stay Away from draftkings!

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Thumbnail of user madisonb297
Indiana
1 review
0 helpful votes
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September 11th, 2022

I tried to deposit with multiple cards and even with paypal nothing worked. When I contacted my card company they said it was the merchant rejecting it. I emailed draftkings because they don't even have a phone number. They told me it was my cards (LOL). I have proof my card companies approved the deposit. They then continue to try to get you to link your bank account to the app. This is honestly sketchy to me that they make this this only option where they have a direct link to your bank account. The lack of help to deposit was not okay and now (because my cards did approve the charge) they took it multiple times until I can call and reverse it so I now have a few hundred dollars just being held that I can't even bet with because this app is complete trash.

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Thumbnail of user joses827
Florida
1 review
1 helpful vote
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February 21st, 2022

I'm sure Dereck Jeter and draft kings made a killing on the project, this project was basically a rug pull, i don't know how many people got the same crappy nft's basically worthless and hold little to no value, i would think Derick Jeter would be a stand up guy and give his fans better memorabilia in the form of an nft, but nope same as all the other greedy nft rug pullers out there which is disappointing because he at least has money already. This is the world we live in all about me world. Everyone gets what they deserve in the end, firm believer in karma.

Tip for consumers:
DON'T BUY ANY MOST LIKELY ALL GARBAGE, WASTE OF MONEY

Products used:
NFT

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Thumbnail of user michaelp4570
New Jersey
1 review
1 helpful vote
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April 16th, 2022

I don't understand how the Sportsbook is 90 percent honest with payouts and the Pools on DK are fraud. I won a $5,000 dollar prize pool in the Fury vs Wilder boxing match and they only paid me 1.90 for 1st place. I went 12/12 in hard questions like what round would each boxer get knocked down. There were 5 or 6 possible answers to each question, so I know I couldn't have been tied with more that 1 or 2 other people. I don't believe I was tied with anyone. They told me I was tied with many people but couldn't tell me how many people because I knew they were lying. It was taking them 10 minutes to answer each of my questions on live chat because they didn't know what to say. I caught them in a lie. Millionaires who won't pay out even 400 dollar bets. Very Sad.

Thumbnail of user adrians66
Canada
3 reviews
2 helpful votes
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March 27th, 2023

Used to be good before they became publicly traded. Good luck winning anymore, they cater to the professional fantasy gamblers, allowing them to max enter 150 lineups on the contests that are worth playing. An average guy cannot win here anymore. The customer service is horrible, they dont allow late swaps in UFC, meaning every week my lineup gets screwed, leaving me no chance of winning and will not credit you when a fight is canceled after the card is locked. They should allow the player to replace the canceled fighter.

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Thumbnail of user thanb2
Pennsylvania
1 review
0 helpful votes
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January 28th, 2023

I won 5 hands big hands at that and my balance never increased. I've won a bet and they never paid me and took my original wager. I try to email or call them they never get back to you. Worst site ever they scam me out of 5000 at least and I lost over 300 k on there I am done wish I can sue them.

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Thumbnail of user mostafam46
New York
1 review
0 helpful votes
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January 6th, 2024

Gambling is entertainment, sometimes you lose sometimes you win but keep losing on your app all the time thousand of thousand dollars is something wrong I'm sure 100% you guys palyin with the percentage of winning Every time apply I lose you piece of $#*!

Products used:
Skipping

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Thumbnail of user anthonyd1396
Utah
1 review
0 helpful votes
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September 20th, 2021

Do not trust draftkings! I made an account that somehow got linked to another account, verified all my info 3 times then they locked my account and took my $ I Just deposited into that account. They're customer service is trash and so are they. Avoid them at all cost! I suggest using Fanduel as they seem to be more customer service like than TrashKings.

Tip for consumers:
Do not trust draftkings!! I made an account that somehow got linked to another account , verified all my info 3 times then they locked my account and took my $ I Just deposited into that account. They're customer service is trash and so are they. Avoid them at all cost!! I suggest using Fanduel as they seem to be more customer service like than TrashKings.

Products used:
Do not trust draftkings!! I made an account that somehow got linked to another account , verified all my info 3 times then they locked my account and took my $ I Just deposited into that account. They're customer service is trash and so are they. Avoid them at all cost!! I suggest using Fanduel as they seem to be more customer service like than TrashKings.

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Thumbnail of user michaelg6128
California
2 reviews
3 helpful votes
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July 26th, 2023

Well I'm driving in pa.in the am and I'm playing slots and get booted because of unusual activity? And was told that thier outstanding customer service would work it out.well days later and I can't get my $$ till I jump threw hoops.hey guys trust me theyare trying to keep my $$$ I have friends that told me the same thing happened to them...lol I was playing slots lol

Tip for consumers:
Do not join draftkings...they suck and there is alot better out there....

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Thumbnail of user bobl960
Michigan
1 review
0 helpful votes
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April 22nd, 2023

Stay away from DraftKings casino games at all costs. The payback and gameplay is terrible on par with The king of losing MGM. Both sites are dangerous and will steal your hard earned money. Stay away at all costs.

Products used:
Casino

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Thumbnail of user jaym1335
Canada
1 review
4 helpful votes
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August 29th, 2023

Worst betting platform i ever used! I deposited $5K and the immediately locked my account and I cannot get my money back. Its been almost a week and they stopped replying to my emails and locked me out of my account. DO NOT trust this site!

Tip for consumers:
This is fraud and someone needs to report these people

Products used:
Deposited money to bet

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Thumbnail of user pault879
Indiana
2 reviews
7 helpful votes
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December 20th, 2020

Opened an Illinois sportsbook account with Draft Kings, and had my account locked twice - the geo-location software requires Windows, Android or Apple phone, and wireless. Accessed the account via a Windows virtual machine on my Linux Desktop, and it locked the account. Could not get any help from customer service, so after two weeks I closed out my account after withdrawing all my funds. Which seems to be the only smooth part of the operation - deposits and withdrawals.

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