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How would you rate DraftKings?
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Pennsylvania
1 review
0 helpful votes
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Trash
March 18, 2023

Jason robins is a dork and scam Artist if these slots are really regulated then gambling control board is a fraud also, Hopefully DK gets more lawsuits like in past and shut down

Date of experience: March 18, 2023
Connecticut
1 review
0 helpful votes
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Nothing but botts
November 23, 2021

A Disgrace to Foxwoods Casino and the State of Connecticut No live customer service lots of Botts was not paid for a winning bet, I think the State of Connecticut and Foxwoods rushed to get sports betting without proply venting this company, had issue ask to talk to a supervisor 6x never would call me on the phone, DON'T Do IT guys stay away

Date of experience: November 23, 2021
New York
1 review
0 helpful votes
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I bet with DraftKings for a few weeks/ months. It was ok at first. Basic sports betting app. Then I randomly couldn't deposit money into the app to place bets. It just locked me out for 2-3 days. Then I could randomly deposit again. Weird. Then it happened a second time. Same thing, a few days then I'm good. Then it happened a third time, that's when I linked my actual bank account to DraftKings instead of using my debit card. It let me deposit my funds, and then immediately restricted my account fully. I couldn't withdraw the funds they just let me deposit, I couldn't place a bet, I couldn't even add more money. Nothing. Just frozen. Customer service said it could be a few days to figure it out, it could be faster. 13 days went by before they finally "figured it out". Only after I had to send them a picture of my drivers license next to my face, my complete bank statements, my card statements, and my wife's bank statements…. Then they took another week to finally unrestrict my account. No compensation for this, no explanation, nothing at all. I've tried to contact customer service a few other times over issues and couldn't even get a response, let alone a helpful one. They've voided my bets when I've won them before due to "issues", and I've heard a few different people mention that if you win over a certain % of the time, they restrict your account and you can only bet a few dollars at a time. HUGE scam of an app. They're terrible. Highly recommend going elsewhere. I've been on ceasars Sportsbook since this last issue and they seem much better so far…

Date of experience: July 21, 2023
Massachusetts
1 review
0 helpful votes
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Steal money
March 12, 2024

Had a 100$ bet on blackjack. The game crashed before cards were dealt and they did not refund the bet. Literally stealing from their patrons

Date of experience: March 12, 2024
Ohio
1 review
1 helpful vote
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After your free $200 is over. $#*! you should win doesn't show up in your account. Complete fraud app. Less than a star review

Date of experience: January 8, 2023
Illinois
1 review
2 helpful votes
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A joke
October 8, 2023

Draft kings is a joke save your money they change the odds while you bet in their favor you will never win I guarantee it

Date of experience: October 8, 2023
New Jersey
1 review
2 helpful votes
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Slot machine never payout it took 2900 without even giving me a chance to win anything scam stay away which i saw the reviews before i gave them my money
Learn my lesson bunch of crooks STAY AWAY

Date of experience: December 31, 2023
Colorado
1 review
0 helpful votes
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This is a scam don't go with them. They will not let you log back in also there website turns you in circles

Date of experience: March 1, 2024
New York
2 reviews
5 helpful votes
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Don't honor promos
November 13, 2022

I recently OPTED IN to their promo and met the requirements completely! They did not honor the promotion! Do not use this company they are FRAUDULENT!

Date of experience: November 13, 2022
Connecticut
1 review
0 helpful votes
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Draft kings a scam
April 19, 2022

Disgusting they can not be regulated. Never win nothing better off burning your money the slots are rigged you can bet 500$ a blow 5k easy to win 2$

Date of experience: April 19, 2022
Washington
1 review
0 helpful votes
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The always find a maintenance problem during bet.it's a big cheat. I hope there is a big lawsuit. I want to be paid for this cheating scam.

+2
Date of experience: April 21, 2023
Arizona
1 review
1 helpful vote
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Identity theft.
December 5, 2023

I had my debit card used on Draft Kings. Unauthorized. My card was canceled but yet they let 3 transactions occur. Such a useless site.

Date of experience: December 5, 2023
Tennessee
2 reviews
3 helpful votes
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I was paid!
January 12, 2023

Thank you draft kings I did end up receiving payment for my player that was out. So this goes with my review I made earlier I was paid thank you

Date of experience: January 12, 2023
Pennsylvania
1 review
0 helpful votes
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TERRIBLE!
July 20, 2022

This casino is horrible no matter how much money you bet you never win ANYTHING half the game say error when trying to load and the other half boot you off

Date of experience: July 20, 2022
Maryland
1 review
0 helpful votes
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I won 3 live bets they paid me for it in then a few hours later they took my money in said i loss the bets but i clearly won all 3 bets

Date of experience: October 27, 2023
West Virginia
1 review
2 helpful votes
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Sucks
February 3, 2024

Too many freezes and glitches, won't play again. Very annoying and doesn't pay out as much as you bet...waste of money!

Date of experience: February 3, 2024
North Carolina
2 reviews
0 helpful votes
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DraftKings took my money and will not let me use it or give it back. I think that is all that I need to say.

Date of experience: February 21, 2024
New York
2 reviews
8 helpful votes
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Suckers (Thats us)
December 6, 2023

I was a Draft King user for many years. I did enjoy the site. Customer service was always questionable. This was my last straw.
I received a notice when I logged in to verify my identity, which I did. OK there being safe especially since they been hacked in the past. My account was still locked, I e mailed customer service who responded with what looked like a pre written self gaming guideline according to there questionable gambling protocols.
Where did this come from? I responded that I only do daily fantasy football and I have over $1700 in my account which I ve been using to enter my contests the last 2 years,this was from winnings from contests that I had entered. I continued to egt the exact same guidelines from different customer service reps for the next 3 day
Keep in mind I had entered a few contests on that Sunday and I was unable to even look at them. I sent over ten e mails trying to get an explanation or have someone to call me but just got the same response. It was like no one was even reading the emails.
After not getting any headway I was able to withdraw my funds, quite easily too. I was never able to unlock my account and requested my account be closed. Got a reply that they were sorry to see me go LOL You would think if someone was pulling there money out and closing there account there would be a concern/question?
The bottom line DK makes a hell of a lot of money. Do the math on how much they make per contest. They really don't care that they lose me.
Here is a lesson for all who read this. Do not judge a company by how things go when everything goes according to plan. Judge company on what they do when things don't go according to plan. (Attn on line travel sites)

Date of experience: December 6, 2023
Louisiana
1 review
2 helpful votes
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Bans your account so you can't use your free bets. They suck they suck they suck they suck they suck they suck!

Date of experience: September 5, 2023
New York
1 review
0 helpful votes
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Scam scam
April 5, 2022

There ad states bet $5 on a college basketball game and if your team wins you get $200 well guess what they refused to honor that

Date of experience: April 5, 2022

Overview

DraftKings has a rating of 1.1 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DraftKings most frequently mention customer service, bank account and debit card. DraftKings ranks 42nd among Fantasy Sports sites.

service
188
value
175
shipping
103
returns
119
quality
155
+129