• Dressafford

Dressafford

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Overview

Dressafford has a rating of 3.1 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dressafford most frequently mention wedding day. Dressafford ranks 18th among Wedding Dresses sites.

  • Service
    25
  • Value
    27
  • Shipping
    27
  • Returns
    22
  • Quality
    24

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.7%
Positive
11
Neutral
1
Negative
5
112
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How would you rate Dressafford?
Top Positive Review

“Was nervous about buying such an important dress online”

Morgan B.
3/6/24

Was nervous about buying such an important dress online, but couldn't find anything I loved locally. So, I took a chance! The dress was beautiful! It was high quality, sizing was accurate (used their measuring guide). Just ask them any questions, click, and buy!

Top Critical Review

“Total scam. Don't buy.”

Pavlina P.
5/10/24

Total scam. Don't buy. The dress looked cheap and smelled of chemicals. The apliques on the dress were glued on, not sowed on. My dress was also badly designed. I submitted my measurements yet the zipper hole was way too small for me to even try on the dress. I ended up calling Chase and reporting them as fraud.

Reviews (238)

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Reviews that mention popular keywords

wedding dress (47)
Thumbnail of user yilians
1 review
0 helpful votes
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January 15th, 2019

I did rush shipping and got my item before expected arrival date, would absolutely order from this seller again.

Thumbnail of user allisonr55
1 review
1 helpful vote
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January 21st, 2019

Everything I thought it would be! Excellent quality and just beautiful all the way around. Highly recommended.

Thumbnail of user bernadetteb48
1 review
1 helpful vote
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July 16th, 2019

Everything was darling! The perfect choice to include in our big day:)
Will update my review with pics when they are available!

Thumbnail of user maggiem159
2 reviews
0 helpful votes
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June 21st, 2019

Amazing custom dress, arrive just on time. They are easy to work with!
Will come by again in the future!

Thumbnail of user caroliner100
2 reviews
2 helpful votes
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January 26th, 2020

The dress in the picture https://www.dressafford.com/illusion-long-sleeve-tulle-wedding-dress-with-appliques--pMK_*******.html is still one of the most beautiful dresses I have seen after searching literally thousands online. I wanted a long sleeve, high neck, elegant yet simple and comfortable dress. This picture portrayed all of that, and the model sitting looked like it allowed for a lot of movement without being constricted. That was not the dress I received. Most importantly, the silhouette is supposed to be a "sheath" (stated in the dress description). What I received was clearly a trumpet style. Once I tried it on I could barely breath. It was so stiff and tight around the waist and hips that sitting was difficult without it bunching up around the waist because I had to pull it up to sit. I ordered the dress with custom measurements so I couldn't send it back. What a disappointment! I knew ordering this dress was a risk since I found this same one on 7 different sites with the same website design as dressafford. Take it from me, your dress is only going to be as good as the dressmaker can copy what's in the picture. As soon as I ordered, I did get an email letting me know the payment processed. The site did update when the dress was in production and when it shipped. No one contacted me and I didn't attempt to contact them either. Perhaps that makes the difference in getting the dress as close to the picture (based on the 5-star ratings for this dress), I will never know. I wonder too where the reviews came from as I did not find a way to submit my own. I did contact them to find out. When the dress arrived it was folded in a zipped up small plastic bag inside a DHL plastic pouch. Minor details I guess, esp since it was fairly inexpensive, but still... this is a huge part of "your special day" and they could have at least sent it in a box (oh right, shipping is free). I did end up finding my dream dress from azazie.com for not much more than this one, which DID come in a box and in that box it was on a hanger in a zipped up garment bag. Best yet, Azazie has a system in place that will mail you the sample dress to try on before you buy for just $15. What a concept!

Thumbnail of user michelleg1873
1 review
1 helpful vote
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June 17th, 2022
Verified purchase

I ordered the "Button Butterfly Sleeves Graceful V-Neckline Side Dress" as a wedding dress from DressAfford on May 19,2022 for a total of $177.41. My order purchase number started with "dad*******-2****". I received the dress on June 16,2022 and paid for expedited shipping since it was a last minute purchase. The dress was shipped from Suzhou, China. The dress advertised was not the dress I received from this vendor. The dress was not the right color, I ordered ivory. Did not have the same embroidered design, it looked very tacky and low quality. The material didn't match the material on the advertised dress. I had it custom made with my measurements and the dress fit very loose everywhere and was too long. The dress was a nightmare! Do not buy from this website, they sold me a product they don't advertise on their website. The dress they sent was a cheap knockoff of the dress I thought I had purchased. I would never wear the shipped dress from DressAfford even if someone paid me. I instead had to buy another wedding dress from David's Bridal. When I emailed them for a refund some guy named "Alex" said the following, "Good day!
Thanks for taking the time to write to us!
Sorry for any inconvenience this may have caused you.
I found out that the dress was custom made and we are unable to
Take the return.
I have discussed this with our supervisor and we would like to refund you 20% of the total
Payment since you are not satisfied with our product. You do not have to return the dress.
Again we apologize for the trouble and stress.
Any questions, please do not hesitate to let us know.
Best regards,
Alex "

Needless to say I filed a claim with my bank in hopes of getting a full refund from these fraudsters. Horrible experience! Below are some images of the dress I ordered vs what I actually got. Very different!

Tip for consumers:
Do not buy from DressAfford!!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Michelle,

Thanks for your feedback.
Please kindly note the displayed color is cream, not ivory. The color of your dress is ivory.
And we have pictures of your dress being measured from every dimension and they keep identical
To all the measurements submitted online. Since it is a customized order it can not be returned, so we
Helped you to get compensation.
We admit that our product is not comparable to the ones DB can provide, but we provide the best made-to-order product around 100-200USD.
We apologize for failing your expectation but behind every negative reviews, there are over 36 good reviews that are never posted.
We will keep on working on the quality of our products. Thanks again!

Thumbnail of user llindiwed
1 review
0 helpful votes
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May 14th, 2019

The dress I received is so so beautiful. I will work with them again because my matric dance is comming!

Thumbnail of user dianaf85
1 review
0 helpful votes
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April 12th, 2019

Jennifer est une vendeuse que je recommande les yeux fermés: elle est très agréable, à l'écoute des modifications, réactive sur les messages. La robe est superbe, exactement à mes mesures! J'espère qu'elle plaira à mon futur mari autant qu'à moi, il me tarde de la porter :) Merci Jennifer! Juste un bémol à prévoir pour les frais de douane si vous commandez d'Europe...

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Thanks for commenting, Diana! :)

Thumbnail of user jennief15
1 review
0 helpful votes
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April 29th, 2019

Es ist wirklich mutig ein Kleid online zu bestellen, obwohl man es nur von einem Foto kennt und noch nicht einmal anprobiert hat. Ich habe das perfekte Kleid! Ich habe es anprobiert und es passt perfekt! Es muss nichts an der Länge oder Breite geändert werden! Das Kleid entspricht genau dem Bild und der Beschreibung! Ich freue mich jetzt umso mehr auf unseren großen Tag! Danke! Du bist die Beste! Ich liebe dieses Kleid! Du kannst wirklich stolz auf dich sein! Kuss

Thumbnail of user estellew7
1 review
0 helpful votes
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June 12th, 2019

Неожиданно, я и моя подружка заказали себе свадебные платья из россии и все прошло прекрасно. Опасения были. Но платья сшили и доставили очень быстро. Мы корректировали только длину платья, платья сели по фигуре идеально. В реальности платья намного лучше чем на фото. Ткань очень качественная и нежная. Больше всего нас удивил вес платьев - они очень легкие. Спасибо огромное за платья. Мы будем вас рекомендовать всем!

Thumbnail of user angiep72
1 review
0 helpful votes
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May 31st, 2019

Envoi rapide, conforme a la description, beau tissus taille correct merci ma belle fille sera magnifique pour leur mariage.

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Shop Wedding Dresses, Bridesmaid Dresses and Prom Dresses at Dressafford. We have the latest and trendiest styles! Just look at our catalog to find your dream dress.

Company Representative

Thumbnail of user dressaffordc
Dressafford C.
Typically does not respond to reviews

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