• Dressafford

Dressafford

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Overview

Dressafford has a rating of 3.1 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dressafford most frequently mention wedding day. Dressafford ranks 18th among Wedding Dresses sites.

  • Service
    25
  • Value
    27
  • Shipping
    27
  • Returns
    22
  • Quality
    24

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.7%
Positive
11
Neutral
1
Negative
5
112
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How would you rate Dressafford?
Top Positive Review

“Was nervous about buying such an important dress online”

Morgan B.
3/6/24

Was nervous about buying such an important dress online, but couldn't find anything I loved locally. So, I took a chance! The dress was beautiful! It was high quality, sizing was accurate (used their measuring guide). Just ask them any questions, click, and buy!

Top Critical Review

“Total scam. Don't buy.”

Pavlina P.
5/10/24

Total scam. Don't buy. The dress looked cheap and smelled of chemicals. The apliques on the dress were glued on, not sowed on. My dress was also badly designed. I submitted my measurements yet the zipper hole was way too small for me to even try on the dress. I ended up calling Chase and reporting them as fraud.

Reviews (238)

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Reviews that mention popular keywords

wedding dress (47)
Thumbnail of user adrianaj34
1 review
2 helpful votes
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February 9th, 2022

This website will not respond to a defective item we received over a week ago! To process a return on time. The dress fits very poorly and looks completely different then the one picture available online! If anyone knows how else to contact them besides email and "online chat" (that's just a bot) please let me know. I'm desperate.

Products used:
Weddding guest dress

Shipping
Quality
Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Sorry for responding late. We are returning from a long national holiday and our team is
Buried with emails. We will try all our best to be responsive. Your understanding is highly
Appreciated.

Thumbnail of user vanessaw85
1 review
13 helpful votes
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January 9th, 2019

I was looking for a bridesmaid's dress for my sister's wedding and found a beautiful dusty blue one on Dressafford. By some lucky coincidence, as I kept searching, I found the exact same dress on Jenny Yoo's website, for over double the cost. Clearly, this site is a scam that takes photos of designer dresses and pretends to sell them. See screenshot photos below.

Putting that together with all the reviews I've read about receiving ill-fitting dresses + their bad return policy, I'd say stay away!

Thumbnail of user lisac1287
1 review
23 helpful votes
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January 30th, 2020

Please avoid dressafford. I initiated a return and have had no response since. I have sent several emails and called the number which tells me to put in a number and then each time it disconnects. The dresses are vaguely like the photos with careless and poor attention to detail. Fabric pieces are sized large then made for smaller sizes. Huge seams for illusion sleeves and still too big. No way to wear these at an event. I'm uncertain whether I could even sell these to anyone and feel good about it. The grossly uneven applique work can't even be repaired because it was attached with what I believe to be fabric glue.

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Sorry we are having a national holiday currently.
But we will get back to our customers ASAP regarding
Your concerns and questions. Thanks for your patience.
Have a nice day!

Thumbnail of user makaylab41
1 review
1 helpful vote
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March 17th, 2023

I am a bridesmaid in my friends wedding and this website is the route she decided to go. She wanted a navy blue, long lacey type of dress and I received a hideous purple childrens looking dress. So I emailed them (about a month ago) and STILL nothing has been fixed. Even though I've sent pictures of the dress I received and he reiterated the dress I ordered, it was enough proof to send the correct dress or get a refund. My friends wedding is in May and I can't afford another dress. If I could leave a review with 0 stars I would.

Tip for consumers:
Don’t use this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Thanks for your feedback! Sorry for the trouble. We are still waiting for the picture of the package slip. We emailed you pictures of your dress from our QC department
And everything is correct. We want your assistance in resolving the issue ASAP. Our CS team is still willing to help you with your case but we need your little help. Both
Our QC department and shipping agency showed evidences that the correct dress was shipped out. If it was mis-shipped we will definitely issue a full refund. Thank you!

Thumbnail of user josied17
1 review
0 helpful votes
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August 16th, 2018

LOVE that this dress is exactly as described! Soft, shimmering chiffon! Doesn't look cheap at all! It does come with a plastic comb but its not a problem if you plan to also wear something like flowers or a headband! I'm so excited to wear this on my wedding day and highly recommend it! Thank you so much!

Thumbnail of user danielleo34
1 review
6 helpful votes
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April 3rd, 2019

It seems like many other people who have left reviews had the same experience I did. Long wait, wrong color, different dress then expected and horrible return policy. U think you are saving money by going this route but in the end you are more likely to loose money and waste time waiting for the dress to finally arrive. Don't do it. Just don't.

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Danielle,

Good day.
Thanks for taking the time to write to us!

Sorry for any inconvenience may cause you.
LONG WAIT: All items are made to order and you will need to confirm acknowledgement before checking out.
WRONG COLOR: Our ivory color stays this way and as long as 80% of our customers are satisfied we won't change it. Different designers have different shades of ivory color. We are not to be blame for this.
RETURN POLICY: We suggest customers read our return policy before purchasing online. If customers are not agree with our policy they have every right not to order on our site. Please do not ask us to change
Our return policy after you receive the products... The return policy was set for the greater good of both part. Thank you for your understanding.

Best Regards,
Alex

Any questions on our products or your order, please don't hesitate to let us know.
Best Regards,
Alex

Thumbnail of user ilinkag
1 review
0 helpful votes
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October 30th, 2019

Their wedding gown is gorgeous... When it was in the bag I had second thoughts, but after trying it on, the details in it was exquisite. From the minor details you can see that the seamstress spent a lot of time on the details. I also asked which petticoat is best for this dress and the representatives are extremely helpful. This amazing site provides exceptional customer service and their prices are really reasonable. Where else can you find great quality wedding gowns at such competitive rates.

Thank you to everyone at dress afford.

Thumbnail of user helenn184
1 review
3 helpful votes
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August 26th, 2020

Dresssfford is legitimate. Everything; beauty, the quality satin, and even American sizing was perfect! Even just two to three weeks, the use of DHL ship made the dress arrive on time.

Before I ordered my wedding dress, I had my doubts. Only due to really bad choices on impulse, on instagram. I now will order brides maid dresses from dress afford! Aloha!

Thumbnail of user corinnak3
1 review
0 helpful votes
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April 9th, 2018

I can totally recommend Jen's shop!
I am so happy with my dress, which fits perfectly! It was shipped so fast, I got it after less than 8 weeks! The dress is beautiful, just as I imagined! I can't wait for our special day! Jen is so nice, whenever you have a question she will answer it immediately! It was the best decision to buy one of her dresses! Thank you Jen!

Thumbnail of user sadeb5
1 review
0 helpful votes
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September 15th, 2018

Not only did they make my pretty veil, they also made my Custom Wedding Dress. I have to say it's absolutely beautiful.
I live over 1,000 miles away and we had great communication during the process. I was lucky enough to travel and try it on for the final fitting and take it home with me.
Great business. Great people!
I highly recommend them

Thumbnail of user reginac72
1 review
1 helpful vote
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June 3rd, 2019

Overall, I would recommend the dress I purchased to others. The color (dusty blue) is about one shade darker than the listed picture. The dress runs a little bit smaller (as mentioned in many other reviews) so I join many others and suggest that you order one size larger. While it's nice that you can customize the dress using extra layers, I feel like the dress feels heavy overall and wish there were no extra layers (not that they add too much weight).

Thumbnail of user teylorb
1 review
18 helpful votes
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March 6th, 2020

I order a dress online from dressafford.com and not only did it take 2 months to get here, when I received my dress there was a rust colored stain on the back of it and it also looked nothing like the dress in the picture at all. I emailed the customer support team where they told me that they were sorry about the stain and they would give me 10% refund or if I returned the dress completely they would only give me 80% refund and I have to pay for shipping back to CHINA. I knew I was taking a chance by ordering a wedding dress online but this has been Such a unprofessional experience and I am warning you that the dresses don't look like the picture and if you try to return it you won't get that much of your money back. Also the support team is very unprofessional and there is no customer service phone number to call its only a email address. Don't do it!

Thumbnail of user cristinac98
1 review
35 helpful votes
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March 28th, 2020

I bought my dress from this company and the dress came out looking so cheap!
If you're going to sell cheap dresses, please take photos of the cheap material you use and not stolen professional photos of actual wedding websites!
Alex has such horrible customer service and refuses to barely give any money back.
It's basically fraud for selling products that don't match the picture you're selling. So if you're having a problem with this company, you can call your bank and dispute the charge because it is fraud. ESPECIALLY if the seller won't compromise with you. At the end of the day, you're the buyer and they wouldn't even be a company without you. So you should be treated as such. It's such a shame companies like this still exist.

Good luck in life Alex! You need more than luck

Products used:
I didn’t use the wedding dress, it’s ugly

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

IT IS NOT PLASTIC, IT IS CHIFFON.
IT IS A CUSTOMIZED ORDER, SO NO REFUND.
YOU THREATENED US TO CHAGE BACK, BUT WE
MADE THE DRESS WITH CORRECT MEASUREMENTS,
SO NO REFUND.
THE BUSTLE WAS ATTACHED TO THE DRESS AND WE
EXPLAINED.
THANK YOU. STAY SAFE AND STAY HEALTHY.

Thumbnail of user maddyp2
1 review
0 helpful votes
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November 15th, 2018

The piece is lovely, beautifully made with attention to detail and consideration towards personal requests. All communication was a pleasure and very prompt. Delivery was also very swift. One happy customer.

Thumbnail of user maureenc136
1 review
0 helpful votes
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November 2nd, 2019

This dress is so pretty. Simple, but classic design. I sent in my custom measurements, and it arrived very quickly and was absolutely perfect. The tailoring was perfect. The satin material does wrinkle though, so be sure to keep it in a large enough storage bag and allow enough time to get it steamed before wearing. No complaints though. I loved the dress. I was iffy about ordering from China, but this particular company was a joy to do business with. Thanks again! Maureen from Texas

Thumbnail of user lisag404
1 review
0 helpful votes
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May 21st, 2018

AMAZING! This is such a beautiful dress - and the shop owner went above and beyond to get it to me in time for a photo shoot. I'm using it as a maternity dress - very vintage glam - so well made, wonderful materials, VERY Flattering. And I'm shocked at how versatile this is. I will be buying more for after baby is born. These would be stunning for a wedding, or any special event of photo session. LOVE!

Thumbnail of user samantham203
1 review
15 helpful votes
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August 11th, 2018

If you're looking for a skirt to wear as a bride... This is the place. I saw a TON on popular bridal sites but something was missing on all. Kathy was such a pleasure to work with... Going as far as sending samples because I was so indecisive. She completely customized my skirt so not only is it unique but it's perfect for me. The quality is amazing as well. You get everything you pay for, plus more! I'm so excited to wear it on my wedding day.
P.S. I recommend getting your measurements done by a Tailor- not doing it yourself. I did it myself and will need alterations but I'm sure if I had measurements done for me it would fit like a glove!
Thank you Kathy... I will be recommending your shop.

Thumbnail of user vladid
1 review
17 helpful votes
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March 11th, 2020

I love my dress, it was custom-made with measurements I provided. Fits perfectly and looks exactly as the one on the photo. Special thanks goes to Josh and Vivian who did a wonderful job in replying asap to my inquiries and making sure I get the dress on time, even during their busy season. All in all, I fully recommend DressAfford, they do amazing job!

Thumbnail of user jessicab460
1 review
0 helpful votes
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August 11th, 2018

Gorgeous pleated dress in a deep burgundy color. The craftsmanship and the chiffon fabric are of the highest quality. Seller created this outfit with detachable suspenders so that the skirt can be worn either without the straps (for social occasions) or with the straps (as a pre-teen school dress). Five big stars!

Thumbnail of user beckya87
1 review
0 helpful votes
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October 18th, 2020

The dress was what we ordered. The company has you enter measurements instead of selecting a specific size. I love that. The dress fit my daughter, and it arrived in time for her high school senior year formal photos. She usually has a difficult time finding clothes that fit and are beautiful.

Thumbnail of user bugl
1 review
0 helpful votes
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July 29th, 2018

Susan did a wonderful job with my dress, she was so helpful in the initial phase when I had lots of questions, but was also efficient in having it delivered in plenty of time. The final result was truly unique and lovely to wear on my special day-thanks Susan!

Thumbnail of user brittaneyk
1 review
0 helpful votes
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June 9th, 2018

This dress has exceeded my expectations! Incredible quality and beautiful fabric. I ordered this for my little sister for our wedding, and it fits her perfectly and she looks amazing in it. Can't wait to show her off on the big day! One of my bridesmaids also ordered from this company. Production and shopping was exactly on time as described.

Thumbnail of user amandap256
1 review
1 helpful vote
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December 8th, 2018

I recently bought my young daughter this dress and it turned out BEAUTIFULLY! It's made of a very soft material. The colors are very bright and gorgeous! I am so glad I found her website! I will definitely be buying more dresses from here.

Thumbnail of user aazzs
2 reviews
19 helpful votes
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June 24th, 2019

I ordered a customized size of one of their wedding dresses because the size chart is only made for tall people! Although I am average height (5.3 ft), I didn't fit in the premade dresses' chart. The customer service suggested that I order a customized one which means NO RETURN because it is supposed to be MY SIZE.
Despite that, the dress was not fit. As you can see from the attached pictures, it is too large/loose in the chest area. I needed to have a tailor to make it fit for me. The costs of a tailor in the US is over $300. When I notified dressafford's customer service, I was told that they can only refund $10!
There were also two dirty spots on the dress (see the attached photos) that I needed to send for dry cleaning. Given all that, I had to dispose of this dress and buy another one!

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Aazz,

Good day.
Sorry for any inconvenience may cause you.

We wish the dress would fit you like a glove sine
All the measurements of the dress were made exactly
To the ones you provided online. And we can show you
Again pictures of your dress being measured by our
QC inspector before shipment. If the dress was incorrectly
Made we will take our responsibility but this is not the case.
We compensate you 10USD to help you clean the dirty spot.
A distilled vinegar will resolve the issue within seconds. And
We do apologize for the trouble brought your way.
But we are not to blame for the loose in the chest area since it
Was made according to the measurements submitted online.
Your understanding is highly appreciated.

Best Regards,
Alex

Thumbnail of user ayalab
1 review
0 helpful votes
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July 10th, 2018

What a gorgeous wedding dress! Just like the photo and description - in fact, better! And I loved the packaging with the extra little surprise gift. Thanks so much, I can't wait to wear it on my wedding day!

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Shop Wedding Dresses, Bridesmaid Dresses and Prom Dresses at Dressafford. We have the latest and trendiest styles! Just look at our catalog to find your dream dress.

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Thumbnail of user dressaffordc
Dressafford C.
Typically does not respond to reviews

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