• Dressafford

Dressafford

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Overview

Dressafford has a rating of 3.1 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dressafford most frequently mention wedding day. Dressafford ranks 18th among Wedding Dresses sites.

  • Service
    25
  • Value
    27
  • Shipping
    27
  • Returns
    22
  • Quality
    24

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.7%
Positive
11
Neutral
1
Negative
5
112
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How would you rate Dressafford?
Top Positive Review

“Was nervous about buying such an important dress online”

Morgan B.
3/6/24

Was nervous about buying such an important dress online, but couldn't find anything I loved locally. So, I took a chance! The dress was beautiful! It was high quality, sizing was accurate (used their measuring guide). Just ask them any questions, click, and buy!

Top Critical Review

“Total scam. Don't buy.”

Pavlina P.
5/10/24

Total scam. Don't buy. The dress looked cheap and smelled of chemicals. The apliques on the dress were glued on, not sowed on. My dress was also badly designed. I submitted my measurements yet the zipper hole was way too small for me to even try on the dress. I ended up calling Chase and reporting them as fraud.

Reviews (238)

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Reviews that mention popular keywords

wedding dress (47)
Thumbnail of user chelsier
1 review
0 helpful votes
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April 29th, 2018

This dress is exactly as described! Bought it for a wedding in Mexico. When I put it on with accessories I actually got a WOW.
The shipping was quicker than I thought. I contacted Sunny and got a very quick reply.
Would definitely buy from this shop again.

Thumbnail of user rhead11
1 review
16 helpful votes
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April 4th, 2020

Am absolutely thrilled with my wedding dress that I got on Dress Afford, the fit was perfect and the material was really good, despite the low price! It's looks gorgeous!

I was hesitating to buy my wedding dress online, but I am so happy with the outcome, Thank you very much! I'm really excited to wear my dress for my wedding

To potential customers- please go ahead and place an order without hesitation, but make sure you read all the information on the website so you are not surprised, highly recommend this website for affordable but very pretty dresses

Thumbnail of user florianaf1
1 review
15 helpful votes
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August 10th, 2018

I can't even put into words how GORGEOUS this skirt is!
Kathy and her team did an incredible job making it to my exact specifications. It has a short satin underskirt and ten layers of gorgeous silver grey tulle I pestered Kathy with questions, to which she always replied promptly and politely, and the finished product far surpasses any expectations I had! It's soft, luxurious, and the fit is excellent. The craftsmanship is undeniable-every detail of this skirt is just perfect. (Oh, and it arrived just when she said it would, amazing!)
I can't wait to get married in this... and then wear it whenever I can afterwards:)
I never knew I had a dream wedding dress until I put this on. Seriously, I'll be forever grateful to Kathy and her team for making this stunning item of clothing for me. Thank you thank you thank you!

Thumbnail of user ceciliah41
1 review
20 helpful votes
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February 1st, 2020

Each time I tried this on for friends or family they sighed because it's so beautiful and I feel that I look beautiful in it. My adult son said he felt a little teary-eyed. Look, I'm nearly 60 years of age, 5'3" and not a skinny-minnie by anybody's gauge, but this gown suits me and my frame so it would look great on anybody. And at under $180, free shipping, you can't go wrong. The back is as gorgeous as the front, looks like the goddess Aphrodite might wear it. I ordered a size too big on purpose, then had it altered to fit. Heavy yet elegant beadwork bodice. Pretty row of buttons on the back covering the sturdy zipper. Two layers of skirt, shortish train. Waist is sort of empire style so the chiffon skirt flows and hangs beautifully flattering, not emphasizing the belly. Take a chance on this dress. It's almost magic, the beauty of it.

Thumbnail of user alexj147
1 review
18 helpful votes
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April 17th, 2018

I was very nervous about ordering a dress I haven't tried on or seen in person but after reading all the great reviews I decided to take the risk. I've searched all over and haven't seen dresses as beautiful as these I wish I could wear every one of them it took me forever to even decide which one I wanted. Suzanna was great working with me through the entire process and answering all my questions. After she told me it shipped I excepted it to take a little longer with me living in the US but i got it within a week (I also paid a little more for quicker shipping) now, the dress. WOW. Fits perfectly! It was everything I was hoping for and more & the fabric is so soft. I cannot wait to wear this on my wedding day. I wish I could wear it everyday!:)
If I could give this shop more than a 5 star I would! Thank you so much!

Thumbnail of user dianep1373
1 review
2 helpful votes
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July 23rd, 2021
Verified purchase

We order what we thought would be a beautiful dress but got something entirely SUBSTANDARD workmanship! The picture online is NOT what you will get! We were told by a seamstress to return it! It wasn't a true size and you can't fix that. We had to rush and find another dress! We were 4 days past their 14 day return policy and they refused to return it. This company is not interested in quality!

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Diane,
Sorry for any inconvenience this may have caused you.
If you are not satisfied with our product you can email our
Customer support for return approval.
We suggest you open the package right after it is delivered
To make sure the product is what you are looking to get.
Customers have 14 days to decide upon receipt of the package.
Have a nice day!

Regards,
Alex

Thumbnail of user crystalr104
1 review
1 helpful vote
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April 14th, 2019

I just purchased my wedding dress from this site and I absolutely love it! It's actually better than the actual picture but I'm definitely satisfied. It's well made, and the dress is made out of really good material! If it had a rating of 20 for the best rating that's what I would give! Very satisfied! Can't wait until my big day! June 8,*******. My dream dress, my dress is perfect!

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Your satisfaction of our product means a lot to us. And thanks for sharing your shopping experience with us! Have a nice day!

Thumbnail of user lauram685
1 review
5 helpful votes
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May 22nd, 2019

Buying from this company is a crap shoot. It appears that about one out of every three customers get what they ordered and are some what satisfied; the rest of us are left scrambling to find something to wear to our big event.
When the dress finally arrived, it looked nothing like the dress online. Using their measurements, I ordered the dress a bit too large - it was so small I could not zip it up. Also, the fit was just strange,
I admit I did not read the fine print in their return policy if I had I never would have ordered. They only refund 80% of the price, you have to pay not only the return postage but you must also reimburse them for the "free" dress delivery. My advice is don't deal with this company unless you enjoy a good game of chane.

Tip for consumers:
Save yourself the grief and don't buy from this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Laura,

Good day.
Sorry for any inconvenience may cause you.
Please kindly note all customers are welcome to
Refer to our return policy online before placing an
Order with us. And we do suggest our customers
Read our company policies before checking out.
It will benefit both of us and save time and trouble.
We apologize that the whole process does not turn
Out to be the way you like it but we have to stand by
Our policy. Your understanding is highly appreciated.

Best Regards,
Alex

Thumbnail of user caitlinh32
1 review
4 helpful votes
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July 10th, 2019

We ordered my bridesmaids dresses from this site... my ones bridesmaids dress is so big that no seamstress is willing to touch it.
My matron of honor ordered one dress in her normal size. Was too small reached out to them and they sent a replacement with her paying for it. And the one they sent is even smaller than the first and way too short. Shows her booty!
When I reached out to them, I was told that there is nothing they will do for the extra large one and they have yet to respond in regards to my matron of honors dress issues.

I was very calm and easy going until this BS and now they won't even respond!
$400 down the drain!

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Caitlin,
Good day.
We are sorry a second negative review came in regarding the same case (14-day return time window).
Please kindly note the first 24W order was received long time ago and the lady
Who ordered the dress did not follow our size chart. This is why she thought it was
Smaller.
We did not send any replacement since we made no mistake. In May a second order was
Placed and the dress was in size 14. (the last one is 24W).

And we have very very strict return policy on our site. (Every complaint including return request
Must be within 14 days upon delivery).

We were also very calm. We respond timely, stay calm and stay real all the time. Thank you!

Best Regards,
Alex

Thumbnail of user refugioh6
2 reviews
11 helpful votes
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May 16th, 2019

I messaged Dressafford last minute to try to order this. The team accommodated my urgency without question. I paid for rush and the package arrived in 14 days just in time for me to pack it up with the rest of the stuff for my wedding. I presented the robe to my bride (now wife :) ) and she was enamoured by it. It fit her perfectly and she wore it right up until she put her dress on. Since she has continued to wear it because she loves the way it fits and feels! She is beautiful and this robe compliments her beauty perfectly. Many thanks...

Thumbnail of user kayleighf6
1 review
0 helpful votes
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November 4th, 2018

I really can't say enough good things about this business! They really know how to treat their customers. The shipping was unbelievably fast; not to mention when there was a miscommunication they fixed it immediately, no questions asked, and at no cost to the customer! The dress is absolutely beautiful and great quality as well! I can't wait for our photo session and post a pic! I will definitely be back if I need anymore dresses! I just love businesses that know how to do business the RIGHT way!

Thumbnail of user madalynr2
1 review
17 helpful votes
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April 16th, 2020

What an awful dress! Shoddy workmanship, cheap fabric, and a bustline so ridiculously made that even a professional seamstress I took it to was baffled by it! Since she attempted unsuccessfully to alter it, I can't return it, but you can be certain I will never, ever order from DressAfford again!

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

May I have your order number, please? We will help you with the return if it is a standard sized product.:)
Have a nice day!

Best Regards,
Alex

Thumbnail of user kb683
1 review
1 helpful vote
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December 6th, 2021

I have tried to communicate with this company about the product I paid for which was not delivered. They have denied me any solution and would not even offer a replacement. This company is based out of China and they are not trust worthy. Their website does not indicate this is a company based in China. Please be aware I have had to escalate this problem to PayPal because they are unwilling to provide a refund. I also added a picture of this claim as well as a picture of the paid product which has China symbols as the company (proof that it is not an American company) Don't buy from this company. They are a scam.

Tip for consumers:
It’s a scam don’t use this site

Products used:
I tried to buy a dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Krystal,

Good day.
Sorry for any inconvenience this may have caused you.
We addressed your issue with our standard process and according to FedEx site,
Your order was well-received on Nov 26th. It is clearly shown on FedEx official site.

If you have misunderstandings on China or Chinese company it does not matter, but FedEx is a well-known US company
And it should be trusted. They told us they had delivered your package. We can not ignore the delivery status on the shipping
Company's official site and simply compensate you. If FedEx claims this as a lost package we will issue a refund at no time
Without any doubt. Your understanding is highly appreciated.

https://www.fedex.com/fedextrack/?trknbr=286169949837&trkqual=2459535000~286169949837~FX
Delivered
Friday, 11/26/2021 at 11:47 am

Thumbnail of user joyk199
3 reviews
2 helpful votes
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April 3rd, 2023

I placed an order on 3/12/2023 with an estimated arrival date of 4/5/2023. As of today, 4/3/2023 when I check the status it still says not shipped. I have emailed customer service, but have heard nothing back. I need this dress by May and am afraid with the distance I may not have it in time. I don't know how to get details on my order?

Service
Shipping
Thumbnail of user sarap160
1 review
3 helpful votes
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May 21st, 2019

I received my dress and it looks nothing like the dress in the picture that they advertise. Wrong colors, cheap material, bulky and poorly made. This dress looks like a $20 flower girl dress from Fashion Bug. If they are not capable of making the quality dress that they are advertising for you to purchase then they need to state that on the website or before you make your purchase. They are in fact providing false advertisement. For this reason alone I am in the full right for a full refund on the receipt of my return of this dress. They clearly do not care about customer satisfaction either. For these reasons I do believe that this website is a scam and everybody needs to be aware before choosing to place an order with Dressafford.

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Sara,
Sorry for any inconvenience may cause you.
Our agent Estella informed me that you wish to
Return the order for a refund. We sent you detailed return
Instruction but did not hear back from you afterwards...

If you do not plan to ship it back for a refund please contact
Us for an alternative compensation resolution.
If you do need to ship it back for a refund please follow our
Return instruction and ship it back within 7 days upon receiving
Our last email as stated in our return policy. Thanks for your
Cooperation and kindness.:) Have a nice day!

Best Regards,
Vivian

Thumbnail of user chased17
1 review
1 helpful vote
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December 12th, 2018

Ordered the white ruffled maxi dress for my backyard wedding this past weekend. It shipped in no time and fit me perfectly! Everyone LOVED it and I' ve gotten countless inquiries on where I got it from! I loved it so much I plan to wear is again for my maternity shoot!

Thumbnail of user rhondam219
1 review
3 helpful votes
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December 3rd, 2019

I was worried ordering online but I did send in my measurements and in 5 weeks my dress came and fits perfect in every way. Quality material, heavier than expected and just as pictured. I am very happy!

Thumbnail of user ashlynw21
1 review
1 helpful vote
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March 13th, 2023
Verified purchase

They do not give full refunds! They are not considerate about customers!

I wish I found these reviews sooner and they are listed on other websites. Its pretty strange how you can't post a review on their actual website or call them! I would have never purchased from here and not deal with this loss. Its bad enough the cost of living is hard.

Its sad they are ruining everyone's special day!

Customers service is a joke! I feel like I'm talking to a wall!

They come up with excuses to take your money! Told me I cant have all my money back because they apparently started 3 days after my purchase! Stated that they can't recycle the material! Which is BS because ik there is someone out there that is the same size as me!

Idk how their website is still standing!

I JUST WANT MY MONEY BACK!

EDIT: If there is still time to get a full refund then why haven't you given me my money back?! I been trying for days!

Products used:
Wedding dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Ashlyn,

Good day.
Firstly we are sorry that your cancellation request will cause your a loss of dollars. Please kindly note this is a made-to-order business and we inform you of this
On the product page, the page before you check our and right after you complete the payment, and also the automated emails you received. We tried every way to
Remind you that once the order is processed you will be charged a handling fee. If you are not satisfied with our company policy you can email us before you check out
Or before your order was processed. There are still time you can get a full refund. Thank you and have a great day!

Thumbnail of user annieh58
1 review
11 helpful votes
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April 19th, 2018

This dress... is simply breathtaking. I am so in love. It's so scary to buy a wedding dress online but this whole thing just blew away my expectations. Seller was extremely friendly and since this was a sample dress and something I didn't custom order, she even said I could have a 14 day return policy - which I certainly didn't need but it was so much appreciated nonetheless. I went to have the straps taken in a bit the other day and to add a bustle and my seamstress was in awe. She said, "This dress could not fit you better if it was custom made for you - you are so lucky!" Well, I feel SO lucky and cannot wait to wear this dress in 32 short days to marry my best friend. Thank you so, so much!

Thumbnail of user jw967
1 review
0 helpful votes
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April 15th, 2022

Ordered for first time and can't wait to get the dress. Will update rating once I get the dress. Hoping it's identical to picture but we will see.

So far haven't heard any update since I ordered the dress on 24 Mar so will post an update on time delivery and quality of dress. Hoping to receive it soon for 30 Apr event so let's hope paying to expedite shipping is worth it.

Here's a picture of the catalog picture so when I get the dress I post what the actual dress looks like.

Products used:
This is pre delivery rating and I will update once dress is delivered.

Thumbnail of user duskolal
1 review
0 helpful votes
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August 8th, 2018

I really can't find the right words to describe the quality of this skirt. It fits like a glove and the manufacture is perfect! I think it's more beautiful than a high fashion skirt, as it was handmade just for me with love. This shop is a pleasure to deal with, the communication was wonderful and the shipping was fast, I will surely buy again soon! :)

Thumbnail of user noelleg7
1 review
0 helpful votes
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May 22nd, 2018

I wore this dress in a wedding today and so have to say, I'm in love with it! I can't wait for the warm weather to come back around so I can wear it all the time and change up the style! The fabric is heavy and loose, the straps stay in place after wrapping, and it fits perfectly! Thanks for making me feel beautiful!

Thumbnail of user dorothyg82
1 review
0 helpful votes
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May 30th, 2019

After going through the stressful and unsuccessful process of visiting several bridal boutiques in two different cities, I decided to try ordering the dress online with my own measurements; this saved me money, time and worries. I know I won't be able to get the dress displayed online. I was extremely skeptical about the whole process (payment method, shipping company, waiting time, etc.); however, the support team was extremely helpful and understanding. The adjustments they made to the design were exactly as I had requested them. They managed to make the dress in less than three weeks and it was delivered on time. I hate to say I do not like the dress to be piled in a plastic bag but ecerything is fine when I opened it. The dress works and what more can I expect. :)

Thumbnail of user stacyg112
1 review
5 helpful votes
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October 10th, 2018

I saved my money up to buy the perfect dress and thought I had found a miracle when I stumbled across Dress Afford- but my dress showed up in a different style than what I had ordered and theye refused when I offered an easy fix of sending the dress back to fix the simple problems. Now I'm out $150 and looking desperately for a dress at the last second! Like others have said- this is a scam! I think the only good reviews are ones the employees wrote!

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi there,

Good day.

We checked the pictures sent from our quality control department. Would you please contact our customer support team to resolve this issue? The dress is beautifully made, but the style might be different from the picture had shown.

Best Regards,
Dress Afford

Thumbnail of user brookec55
1 review
4 helpful votes
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August 24th, 2018

They sent the completely wrong dress! I have left nearly ten emails no reply nothing

I am left with a wedding dress that is a style no where near the one I ordered

If they contacted me straight away there would have been time to re send

Extremely angry - never reccommend this company not trustworthy

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Brooke,

Would you please offer your order number? We had email issues with Yahoo accounts, we had sent you the return instructions before but probably you didn't receive it. There is of no possibility that we do not reply to your emails.

Best Regards,
Customer Support

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From the business

Shop Wedding Dresses, Bridesmaid Dresses and Prom Dresses at Dressafford. We have the latest and trendiest styles! Just look at our catalog to find your dream dress.

Company Representative

Thumbnail of user dressaffordc
Dressafford C.
Typically does not respond to reviews

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