Dshop

I bought A Christmas tree: it failed to match up to the quality picture used on the website instead matched the one I was throwing away. I asked for return and refund, several emails and chat box before eventually been offered a refund or store credit. Had to threaten ombudsman and credit facility in order to get correspondence. I was fobbed off continually, company offers great online experience but it is the worst. Go elsewhere to purchase. Should not be allowed to trade.

By far the worst service I have ever had! You want to pray that your happy with the product because you have to pay for returns and they don't even refund,
It takes them 3 days to get back to you and there is no phone contact just email. I don't even think it's a real person. Very frustrating

I got a shelf unit delivered fully damaged. After emailing back and forth for 2 months I gave up and had to call council pick up as it was in an extremely bad condition. I wasted money, energy, had to organize my own pick up to the junk yard as even after posting to give away for free no one wanted it as it's that bad. Save your money and nerves. I never received a voucher, replacement or simply a refund. Worst company. Not sure if they're in China or India as I'd never expected to be left with damaged goods in a firstt world country. They will take your money no responsibility. The customer service is non existent. See my photos

False advertisement, provide faulty items and refuse refund and resolution. Customer service is slow in responding, one simple thing will take them ages and they keep asking the same question which I already answered.

Anyway, disputing charges with my bank I hope I can get my money back. This company is dishonest.

I wasn't expecting much as you know if it walks like a duck and all that, however even the lowest expectations in the world didn't prepare me for the crap that arrived. A two tier coffee table that splits instantly when you try and screw the legs into it as it is just made out of the cheapest nastiest mdf possible. I thought I would contact them for a laugh about a return and they request every photo under the sun and then tell me it's referred on to the relevant department like they are some sort of legitimate multinational... Save yourself the bother. It's cheap cos it's cheap!

Do yourself a favour and don't shop through this site.
What I received looked completely different to the photo listed online.
Be wary of measurements especially if they've used the word "approximately"
Quality and customer service is rubbish
There's a reason why they don't offer refunds because they know 99% of purchases will be returned.

I never had bitter experience with any of the online stores before but dshop.com.au gave me one and i'm not buying from any online stores again.

Ordered stuff cane with bug damages, not even an instruction paper and guess what with not enough parts.

Asked them to send remaining parts, sent me an invoice of the shipping. Paid for it as i wanted the parts desperately and now at last tried to assemble everything and guess what happened the parts i received is all mixed up and there's more parts missing.

Please i humbly request you guys not to buy from this online store. Please be safe from all this hassles as we know prevention is better than cure.

Purchased a bookshelf that never arrived. No action from customer service team. When you do finally get through to someone, it's half assed responses that they'll "escalate" it and then you never hear back.

I ordered a "large" lounge room rug that cost $137.00. When I received it was hardly big enough to wipe your feet on. With many emails back & forward and posting the "rug" back, finally received a refund weeks later. They kept telling me to open it but the package was so small (see pic with banana), I knew it wasn't what I paid for. I did not want to also have to repackage it at my cost. They would not pay the $27.50 for the registered mail to return it. Fair Trading advised that I should not be out of pocket for returning an item that was not what I paid for.