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DSW has a rating of 2.1 stars from 435 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DSW most frequently mention customer service, order online, and wrong size problems. DSW ranks 710th among Shoes sites.
This company does not typically respond to reviews
Have an upcoming trip to Italy with my boyfriend and love the selection they have at DSW. Never shopped here before but glad I found it. Purchased some cute shoes for my trip.
Called store about Birkenstock's Arizona Big Buckle in white, giving full description and price of shoe. Was told there we 2 in my size. I arrived at store only to find what was advertised as white online was actually a pearl/off white yet the shoe shown online was white white! I am stuck with a purchased gift card for $170 that I cannot return to Kroger! I assumed if DSW sold Birkenstock they would be authentic and true to color. The person who identified herself as a manager had no answer excepted advertising department was responsible for photos online!
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Free shipping and great prices for shoes, boots, sandals, handbags and other accessories at DSW.com!
