DSW

Ordered flip flops and got some worn/ used ones. Customer service was rude and told me they are only 19 dollars. I don't gives crap how much they cost. The point is they sent me used ones and NO replacement. Worst customer service. Will NEVER buy from them again. Nor will I send friends to DSW. They don't care about satisfying their customer anyway.

They had me fooled with their speedy replies but the customer service is a bit stupid. I was told they would replace the items at no cost to me. I said of course, they were a present. I also asked for a return label to send back the mismatched slippers they sent me. They lied and didn't send the replacement slippers. When I called to check on where they were they said oh we ran out of that size,sorry. Please send the other ones back tho...? Wtf never shopping there again.

I placed an order on October 1,2017. It is now October 14,2017 and the order is still "In process." That is 10 working days. Yes, Jb I am part of the 2% that you categorize as not a moron. I can count business days properly. I called dsw at 10:30 this morning and elected to hold my place in line and receive a call back. It is now 1:00 pm and I have not received a call back. I emailed customer service two days ago and received an automated message that they would respond soon. I have not received a response to my email either. There is no option to cancel the order online so I am stuck with an order I no longer want and lost a $10 reward in the process. I will never order from dsw again.

I bought a pair od shoes on 03/23/20, and returned them by Fedex on 04/01/20, I'm still waiting for my refund. Called many times and they have an answering machine that doesnt work. The worst customer service ever!

I placed an order for boots that never showed up they said they would replace that order then told me it would be delayed and they refused to just cancel and refund so I am stuck with no boots or money back! And also shop around I found the same boots 40 00 cheaper somewhere else

I ordered 2 pairs of shoes on Black Friday, I received 2 pairs of used Aerosoles shoes and was blown by the condition, very used. I went online and processed the return and I was sent 2 pairs of more worn shoes, this time the shoes had dirt and mud on them, no tissue in box, box visibly damaged. I have spent endless hours on the phone trying to get the exchanges returned, shouldn't be so hard. I feel they are giving me a hard time so I give up and let them keep my money for used shoes. Store said it was probably because they were so busy with holiday just packing order. Pay attention to detail. USED SHOES, This is disgusting.

Went in and spent 100. Manager otp gossiping while dealing with me. Trash! Too busy thinking about having sex with his boyfriend than maki g money to pay the bills. Didn't wanna hear it and he is trash. Tucker manager. Black male. Unprofessional!

I needed to make a simple change of address before my orders shipped. I waited 45 minutes for the first representative who (accidentally?) hung up on me. Then 1 hr and 5 minutes for the second rep to assist me... JUST to have the shoes shipped to my old address still! Omg, how can the service be so NON-EXISTENT? How do you run a company like that? What are there a million people calling support or you have literally just 5 people staffed to answer calls around the holiday season? Horrible shipping.

OH, and their email support format is broken. The page is a 404 not found. Like... really. You don't allow customers to email you? Jesus, and I haven't heard a peep back when I did find an alternate 3rd party DSW email.

If you don't have a DSW near you then you are missing out but this website is almost as good. DSW has some of the best deals on shoes around and an amazing return policy. I have worn shoes for a couple weeks and then realized they were not fitting right and still returned them. I think this is because they are such a huge company they can afford to have a generous return policy. Great deals, great shoes.

Please this store has put without prior notice that you have a limit of times to exchange or return an item I spent $ 102.00 for a gift to my husband, it did not fit him well, I went to the store with the receipt and they denied me the exchange. I have seen a store that gives you a receipt and 3 days later they deny you the change, and I have been a customer with reward for many years... I think this is not fair and no one is responsible for that...

I ordered three items (one was a free promotional item) and only received two because a glitch cancelled my item using DSW cash I earned. I contacted customer service through email and received a response an less than helpful response a few days later. I contacted customer service about 4 times and didn't get my issue resolved. I finally went to my local store where the manager called customer service. In short, the "best offer" they could give me was to charge me for the free item and not receive the item the glitch cancelled. I would never shop on DSW online ever again. Customer service was useless and didn't provide any help whatsoever. My local store has always been wonderful and I don't fault them for anything that happened. As far as DSW.com, don't ever shop there.

I will never buy DSW shoes online, no anymore after this horrible experience. I placed my order on November 5th, and pay extra 14,99 for 2 days shipping,(#*******792), after countless calls to different places and agencies, today after 10 days i got my boots, and thy never returned my money back. Scam service!

I ordered the same pair of shoes 3 different times - never received- worst customer service ever! Loyal customer for years - thousands of dollars spent - never order from them - worst experience ever!

I just left DSW. I found a pair of boots for $199. There are price match signs everywhere and even announcements in the store. I looked online and found them on Amazon for $80! The exact same pair! They refused to price match because they said Amazon is a "bidding" website! I walked out. My boots will be here in 2 days! No sales tax... No shipping.

I ordered a pair of shoes to only have them arrive in a destroyed shoe box and then to receive shoes that have been worn and returned. This did not happen in the mail since the outside packing was fine. I tried call customer service only to be on hold over an hour and still not get anyone

I ordered two pair of shoes. A pair of new balance running shoes and a pair of pink Nike women's running shoes. The New Balance arrived in a battered box with no lid and they've clearly been worn. Then the Nike running shoes showed up but they were a pair of MEN's hiking boots. There only answer was to return the items. Nice inconvenience for two separate shipments. They are the WORST. Shop elsewhere.

I ordered 3 pairs of shoes from DSW totaling $380. I never received them, they send me a different pair all together ($60 boots) when I called DSW told me there is nothing they can do because my order was too big. To call my credit card company. It seems like a scam.

They were great for us on several orders until we had to do a return. Still trying to get the refund, it's been over a month already. We were just promised that it is resolved and we can expect the refund this week. They acknowledged the error on their side, I'm confident it will be resolved. Other than this one experience, they were good on the other orders.

Review is based on my personal experience with the business.

Ordered a pair of shoes online and received dirty used shoes. They clearly had been used and worn with hair inside the shoe near inserts. This has happened to me twice now… Do better dsw, you used to be such a great store. Now I can't shop with you anymore.

I received a pair of shoes (and I have ordered A LOT of shoes from DSW) on Friday and opened them up on Sunday to spray them with waterproofing. I found a security device on them, which I have never seen before. It appears to be the type that contains ink (maybe, but not sure?). I know that I tried, unsuccessfully, to cut the wire and received an ominous blinking red light. Sent an email to Customer Service on Sunday and no response, and it is now Wednesday. Calling CS right now and was told the wait would be 142 minutes... which I promptly thought was an error in the system, it was NOT. I've been on hold now for 51 minutes. Cannot wear the shoes, and afraid that cutting the security tag on them will ruin them... tempted to throw them away and order the shoes again vs. this circus they refer to as "Customer Service". Get your s*&t together DSW - I'm a frequent buyer and you are losing me as each minute ticks by.

So I've order from dsw.com several times, very happy with the products and service except for the fact that last time I ordered from them my order was shipped to the wrong address (previous address) even when I changed it so many times, when I called customer service (they mention this is something the app does automatically because it was set as my primary address) they helped me updating my address even tho I could not get my shoes and a free promo, they reimbursed the money. Love their customer service but hate the app!

Ive been trying to get ahold of customer service for over a week. Every time I call im On hold at least 30 minutes and I give up. Called in morning and in evening. Its all the same. Same with chat. Ive been waiting for chat for 25 min. They keep updating me how long. It was 16 min when I logged in. After 25 min my wait time is 18 min still. It actually went up! These guys are definately going out of business. No one has this crappy of customer service and survives.

I confess, I'm a shoe queen - and I love to shop at DSW.
First, there's a brick and mortar store near me so I can shop in the real world.
Second, not everything shows up in the store, and the online experience is very satisfying. I can filter by size and heel height and get right to what I'm looking for.
Ordering online is quick and easy and their rewards program offers free next-day shipping if you spend enough $$$ (which I do, to the detriment of my credit card's health)
And returns are a breeze - I can return web-order shoes to the store near me with no hassle - and they credit back to the credit card, none of that 'in-store credit' BS.
I am doing this DSW review because I strayed and bought shoes online at shoespie.com and was disappointed to say the least. DSW does it right and they are #1 in my book!