DSW

Very good quality of cut and tailoring! The fabric is natural. Size to size. However, the color is darker and not as bright as in the photo. Completely satisfied! Looks really beautiful and noble!

My experience was straight to the point excellent fast delivery. The product was packaged extremely secure and safe. I will definitely shop again and again.

Christopher(the store director) was amazing! He was so very patient and i was so very happy to have worked with him! Thank you chris! You were the best

I had a discount coupon for $30 off of a $49 purchase and I went in to get my price adjustment and of course every shoe that you purchase in their store is excluded from the coupons even though the brand I bought was not printed on the back of the coupon they sent me she pointed out that a sign on the side of their registers in their store shows that it is excluded in store what a freaking joke so tthe coupons they send to you are absolutely 100% worthless get it together DSW

Good shoes at reasonable prices, but they use Fed Ex who are the worse shippers and are guaranteed to be late.

I ordered hiking books 2 weeks ago and just got an email today saying they were canceled because they were out of stock. Really 2 weeks later! That is terrible service!

Over 10 days and shoes never shipped. Called five times and no had an explanation.
I said to cancel and they refuse to even though they never shipped. No shoes, no answers.
Just the worst experience.

Bought non slip shows and they were not non slip and they won't allow me to return them because I wore them for an hour. How am I supposed to know they aren't non slip until I can wear them.

Not a bad site. Not a bad site... But there's a problem with not having a large selection of men's shoes, I'm disappointed I didn't buy my husband's shoes. But I pleased myself).

I order the new Sketchers arch fit they must have been returned they where just thrown in a box missing one shoes las box was cut must have been marked down. I paid 75. Dollars for them

I bought two gift card as a Christmas gift for my mom and sister. Somehow my sisters' doesn't work. So I have her bring to me and I went to the store and try and they say also don't work so I call customer service. The person I talk to was patient and a little helpful. However, the person tried everything to help me but it doesn't work out so he have me email *******@dsw.com and show them all the things I have such as receipt, the card # and etc. The gift card that I have was not the same number on my receipt which i just notice and I don't know how it happened because it was wrap as a Christmas gift and have not use yet until a couples day ago that my sister tried to use but couldn't. I wasted $120 which is not a little. I worked hard for that kind of money. Either the cashier that was helping me tried to scam me or handed me the wrong card but I was not happy at all. When I emailed DSW customer service they didn't take their time to read my email which I explained everything that happened. All they do is told me to call customer service again and again. So their only process was just making me do the same thing over and over again. I was frustrated and was not happy at all. I will no longer shop at their stores no more. It is sad that DSW was a good shoes store that I have shop my whole life and never encounter these kind of problem before and when I did, they did not help me at all. I am no longer your customer anymore DSW.

I placed an order. Three minutes later, I was in a customer service chat trying to do one simple thing: change my address from being all on one line to putting the apartment on a second line. Reason being, the address will cut off and packages will not be deliverable.

Three minutes later, I'm in a chat with Terry, who tells me my order is too far along in the process to be changed. I had just placed the order minutes ago.

Terry said that the order could only be canceled. Okay, fine, I've worked a lot of retail. I get it. Cancel it and I'll reorder.

He couldn't find my payment from PayPal. Because I was trying to have him cancel it SO FAST THAT DSW DIDN'T EVEN SEE A PURCHASE YET. And it was too far in the process to edit?! Really?! I've never heard this in all my years of working retail and purchasing online. Not ONCE has this ever been an issue.

All to say, make sure your address is right. Terry did whatever, he seemed disinterested but his job sucks so I don't blame him. I do blame DSW for having a system in place that THREE MINUTES is too far into the process to put an apartment number on a separate line.

Utterly disappointed and not pleased.

I was shopping at the DSW in Maple Grove, MN with my son last week. I found a pair of boots I loved on the Clearance Rack that were priced at $69.95. There were stickers with this price on the sole of each boot. When I went to the cashier to checkout, the boots rang up at $155. I pointed out to the cashier that the advertised price on the boots was, in fact, $69.95, and asked her if she could correct the error. She called over a man (young with dark hair and glasses) who I assume was the Manager. His response to me was, "I'm not accusing you, but people switch the tags on merchandise all the time. The boots are $155." Tag switching? Seriously? Sounded like he was accusing to me, and to my grown son who was with me. Clearly, DSW is using a Bait and Switch tactic with their customers! I was very offended, to say the least. This young man could have easily checked the cameras. In the past, any time I have shopped at a retail establishment where the tagged price differed from the actual price, that retailer has ALWAYS honored the price on the item. Mislabeling items is the fault of the retailer, NOT THE CUSTOMER! I will no longer shop at DSW and am making sure to share tis with ALL my family, friends, co-workers and customers at my place of employment. I am disgusted beyond measure. Shame on you DSW!

I love dsw I love shoes flats, heels all heights the shoes make me feel good I love weaving up and down each isle fmshoe I even pursue the mens for my husband the staff is pleasant I look forward to going to the stores and look forward to seeing the new styles shoe lover since I can remember

I went there to purchase a few pairs of shoes and I actually found them. When I went to the register to purchase them, I asked the cashier a simple question as to whether I could have a raincheck on the free bags they were offering since they ran out of them. Suddenly the manager who was not even part of the conversation and was standing behind the cashier doing something else comes to the counter and rudely takes the coupon for the free bag from me and patronizingly points to the dates on the back and tells me: "You have to look at the dates! Do you see these dates!? When you get these coupons look at the dates! Do you see March 2 to March 5? So look at the dates next time you get these!" I was so shocked I didn't know what to say. I was going to let it go, pay for the shoes and leave, until I saw a small defect on one of the pairs and asked if I could get 10% off for that pair. Again, Lindsey interjected and quite rudely said there is nothing wrong with them! You don't get anything for that! At this point I have had it with her rudeness and attitude. I left the shoes and walked out. This woman does not deserve to be a manager. She has absolutely no people skills. She is rude, unwelcoming, and patronizing. I will never go back to this DSW again.

First of all, I have no complaint about the shoes themselves. My complaint is about the return policy. Return in 90 days with a receipt UNWORN! I bought a pair of boots at the Glade Parks store in Euless, TX. I wore them once because they hurt my feet. I returned them in less than 30 days. I did receive my refund but the store manager wiped the bottoms (which I already did out of courtesy) and insisted they had to be salvaged out. Ridiculous! She gave me the refund but explained that she would give me a refund (this time) but going forward they couldn't have the slightest wear on the shoe or no refund. I work in retail and this is bad business. I'm not blaming the manager, I blame DSW. This is the risk you take when opening a business...especially with shoes. There's no way to tell if a shoe is going to be a comfortable fit long-term in the store. A large percentage of people need to walk around in them in the real world (not just indoors) to get a feel on the foot. DSW needs to come up off the strict return policy and get with the times. Honestly, I won't go there again because I need the freedom to purchase shoes and return without strict stipulations. I wore them once and they hurt after an hour of walking around in them. I cannot recommend DSW simply because of their return policy. What are they trying to accomplish with their managers and employees? Are they training them to be the return shoe police? Never again. Lost my business.

I believe they are having financial problems and don't want to credit your account back as quickly as they withdraw the funds. I ordered two pairs of shoes for $100.62 and immediately decided I wanted to cancel. I contacted them, they hadn't even started to process the order or ship anything. They cancelled the order and a week later and two more contacts to them, I still don't have the money credited back to my account... There is no excuse for this when banking is all digital and in real time. Maybe a day for the electronic funds to transfer, it's been aweek. They will NOT REFUND MY MONEY AND I HAVE NO SHOES... I told them I would call the BBB and file a complaint, didn't phase them. THESE PEOPLE ARE CROOKS. Buy your shoes anywhere but here. You can find nice shoes at good prices - maybe even better prices at MACY's or other reputable companies.

SOOOOOOOOOOOOOOO disappointed with this store! Not only is their online services difficult the coupons and promotions are horrible to existing customers I rarely order shoes but when I do I usually go into a DSW store because online is so horrible, unfortunately the location I went too was extremely unhelpful and I had no choice but to order online. Once I ordered my shoes and also placed my free cooler in the promotion code spot I was excited to receive my shoes and bag. WEEKS later I received my shoes ONLY not the bag because only using the code didnt work if I would have had someone helping me@ the store I would of received both now because the service was HORRIBLE and online even worst I didnt receive a cooler or ANY type of compensation so disappointing this company would have bad service both in store and online. BYE DSW

Don't believe the size of is exact fit, bull boots didn't last 6 months. I'm back in my Red back boots, they cost more but are worth it

I LOVE LOVE MY NEW SHOES LOOKS GREAT FEELS GREAT! I told all my family and friends DSW the place to go and if you are not a shoe lover you will be before you leave the store, best shoe store in the world... Darlene C

Dont order for anything because you never get it but you lost your monney it dosnt the ace you have but whe got the monny nevermind the ace 20/80 hows care
Be happy wits the monny you steel/stole from truht full peaple
Be happy end die in hell
W. A. aartsen egmond holland

I have been waiting since March 27th for two pair of shoes. They sent a partial order and shoes I ordered after that order arrived within days. They have continued to make excuses and not send the shoes, meanwhile charges are pending on my bank account for the shoes! No one answers the phone, live chat is always not available and they never answer the emails the same day! I am reduced to sending multiple emails and telling them to cancel the order which still has not even left the facility or has a tracking order!
On a previous order I received used shoes and had to send them back multiple times just to get a new pair. The shoes were disgusting- has lint and long strands of hair attached to the work bottom, and the shoes were just thrown in the box- no plastic protection!
Once my money is refunded from this complete disaster I will never online shop from DSW again! They are blaming COVID19 for everything and I understand all seriousness surrounding the virus, however the poor customer service of DSW is not a result of COVID!

DSW went bagless?! Obnoxious. How are you supposed to carry shoeboxes around? You buy 4 pairs of shoes and are expected to carry those boxes? I will not go back.