Dunkin' Donuts

LOVE MY DUNKIN,IM THERE SEVERAL TIMES A DAY, BUT THESE NEW COVERS ARE AWFUL THE PULL ON COVER DOES NOT STAY BACK AND IF YOU PUSH TOO HARD IT SPLASHES,ALSO THE HOLE TO SIP IS TOO SMALL FOR MOST ADULT MOUTHS

Do you know how many times I have drove to get a dunkin' donuts buy a nice fresh donut only to have the girl at the speaker say we have no bake goods today. What the heck? Then I have to sit in line behind the other people that are ordering and wait till they're done in order to get the heck out of there. What happened to the donuts? What's going on? Don't advertise donuts if you don't have donuts. It is happening all the time at least for me it's happened at least 10 times in the last year.
Absolutely pathetic. No baked goods at a baked good place. What's wrong with this picture?

The young girl at the window told me they do not have change when I gave her a $10 bill so needless to say I did bot get any change back from my order! That is unacceptable that they cannot give you your change from your order! So I guess the change I did not get back goes towards her tip? Also I asked for whipped cream on my drink which she even read back to me on my order but dud not put on my drink! The staff ar this location is incompetent! I will post this on social media and will certainly not return!

Every time I have gone to this store the people are rude. They NEVER say "Good Morning" or How are you today?" I give them my card and they just hand it back when they are done. No "Good Bye, thanks for coming today" or even a "Have a good day". Today I noticed their parking lot looked like a trash lot. There was trash all over the place. It looks like no one has taken care of the landscaping in months. I have given this store several chance to make things right. I will no more. I will not be returning to this store at all. If I decided to go to DD again, I will drive out of my way to do so.

In my area you can't pull through a drive-thru with your debit card or they'll double charge you. And what's with their cups what are they stupid. I buy four cups a day every time they come out the window they drip all over my car. There is nothing else worth buying in their store but coffee and they can't even do that right.

Manager at anglers Ave n Griffin road. Location knocked on the bathroom door and said each person has 7 minutes to use the bathroom...what? When I came out there was nobody waiting, straight up harassment!
Terrible wat to treat peole

I ordered online to pick up at store when I got there the employee told me that there was no donuts they only hade two varieties of donuts so I asked so they can refund my money and she told me there's nothing she can do so I left the store without my money or donuts I called corporate and still haven't heard nothing from them that it is the franchise owner that they have to wait to resolve this issue this was 2/9/2024 and today's date is 2/14/2024 and still haven't received an answer Dunkin' Donuts on Miami located on 137 ave sw 152 street

Business hrs clearly indicate 5am opening time. It's 5:11 and I'm standing in line watching the most relax worker take her sweet time. When I asked when she would open.5:15. What's the point of getting an early job if you don't want to wake up on time.

I am convinced a monkey with an apron could do better than the people working at D D. This company obviously has zero standards. I passed by today to get a grilled cheese tomato pesto sandwich. The pic shows you what I got. Unbelievable. I am done with them.

I think I just witnessed some of the worst customer service ever. Awful drink, took them 20 minutes to make a simple coffee, manager wasn't even doing anything. No one was actually, except for 2 workers out of like 6 or 8 workers. Super disappointed and would never go there again. And this was all at Dunkin

Dunkin Donuts built their empire in New England based on inexpensive but still high quality donuts and coffee, delivered promptly.

They do that well.

However, when they experiment with too many new products, healthful options, etc. it takes away from a proven main attack.

Broken arrow Oklahoma. For the second time I have waited 30 minutes for drive-through. Same girl. Fire her now. Management is missing the boat if they are not paying attention to these inconsistencies

My friend had a stroke recently, so we go to the Woburn recovery centre for treatment two or three days a week. Before or after her medication, we normally stop at the Four Corners Dunkin Donuts at 188 Cambridge Street for breakfast. In the morning, the shift leader, Michele, is an extremely compassionate individual. She knows all of her clients, treats them (and the other employees) as family and takes care of everybody there personally. I really can't tell you more about her. She is so loving and sweet and for what she does she deserves special praise. When you leave this shop, you leave with a smile, thanks to her, on your face.

Three phones call hang ups from them, 3 hrs later the problem is not resolved! It was a simple refund that never got back in my account. They say they reversed it, bank says they didnt, so fraud report I go! Somebody at dunkin has my 50.00! I hate your company now. Three hours and got nowhere!

Steer clear of the Dunkin in Rock Hill NY they charge 75% to 100% more than the others. Order a pumpkin muffin on the app, they will charge $6.02 the one in Monticello NY $2.49! An XL coffee is 4.03, it's $3.19 in Monticello. Plus they skimp on using the flavor. Terrible place, do not recommend it.

This place is horrible. It deserves less than a 1 point rating. I have called 4 times to Dunkin and there has been absolutely no resolution. If you have a serious problem, expect to be ignored completely. Don't expect to get what you order here. Read the reviews - one person got seriously ill, another one states that the coffee cup was filled with grounds at the bottom. My visit was atrocious. I have a sensitivity to dairy products so I make absolutely sure that I order accordingly. My order had missing ingredients and dairy products. I guess Tracey is the owner, but she does not have the decency to respond to you despite Dunkin corporate stating that they have repetitively requested escalated followup. I was sick for two days after spending $7 on a treat for myself. Please do not let this happen to you. Do yourself a favor. If you want Dunkin coffee go to neighboring locations.

This store has always been a problem with long lines, waiting inside forever. Employees not knowing what they are doing. There was 6 employees and they all were working at a snails pace. There was a long line at the drive through so I decided to go inside well that was worse I waited 20 minutes for 2 coffees there were about 7 other people doing the same thing. Some people came in after me and got there orders before I did no sense of urgency!

I stopped going, and I finally figured out why. It's not because of the workers, as they've almost always been friendly and helpful. It's because of the Donuts! I can remember getting Chocolate Covered Donuts with a nice hard Chocolate frosting. NOW, even in the winter cold it is basically a syrupy mess. It's really just sticky and gross. Chocolate frosted, Boston Creme, I don't even know if they still do eclairs. I can make the coffee at home, but not the Donuts. But these are no longer the donuts me and the family use to enjoy!

With donuts as your business and even in your brand, you should be able to put out a pretty decent glazed donut since that's about as basic as it gets. I have eaten Dunkin' Donuts glazed donuts twice in the last month in two different locations, the Dells in Wisconsin, as well as the Oasis in Chicago. Both times the glazed donuts were wet and soggy. Anyone knows the glazed doughnut should have a dry hard shell; it's part of the joy of it. I am so done wasting my money on a donut place that doesn't make good donuts. Why is Dunkin' getting so much play? Just say no and go local for your donuts.

Dunkin in Mount Holly NC. Inside your store and workers inside are wonderful but that young girl that was working this morning on 11/16/2023@ 8:35. Worse customer service ever. It killed her to be at the window. Attitude, no straw for drinks. Wouldn't speak up in interkom and attitude at the window.

Those omelet bites and much needed snacking bacon o coffee had my own was $8.39! I asked if that was a mistake! Uh, never going back EVER! Will cook my own. And...no more ham in the wake up wraps?! My love affair with DD has come to an end!

If DD is using parchment paper or whatever in their oven then it must be burning and leaving burnt plastic taste on the surface of the bagel or bread...Come on DD, you've been getting complaints of this for a few years...Fix it..

My most recent visits were on 12/29/23 and 12/31/23. My first stop on my way to Pittsburgh I asked for a caramel swirl iced coffee with 2 xtra shots of the caramel swirl liquid sugar and cream. What I got was a cup of bland Iced coffee. I make a mental note never to stop again at that location but gave them another chance on the morning of the 31st. I ordered a medium coffee w cream sugar an ice cube and 1 blueberry muffin. The muffin literally fell apart as I te it and the coffee tasted so stale I couldn't drink it let alone I ordered a medium and got a small.
I am done. Seems like no matter where I go I get disgusting coffee and my order is wrong. As much as we pay for a coffee it dam well better be right! Maybe once the majority goes to Starbucks or a other establishment Dunkin will hire people who atleast graduated high school and can follow simple directions.