Dunkin' Donuts

We have been waiting for it to open. Only to finally go & get bad customer service 2x in a row! First time they took our $$ first before we picked our donuts but took 15 min to pick our donuts & get our coffee because she continued to help people behind us in line first. Second time was today & the selection of donuts was not that great so i only got one & the employee kept bugging me to get more even after i said i dont like the choices! Not going back anytime soon

Went to the Dunkin' in new castle, they filled my tea but left a big space in the cup. "We can't fill it all the way up cause that's where the ice would've taken the room." Every other dunkin donuts has filled it up to the top, also customer service was horrible.

I give up. After the fourth time they (off exit 62) did not have any hot fudge (in morning or evening) it just isn't worth it for me to waste the gas.

I had to sit three cars from the window for 15 minuets! So I went inside and demanded my donuts and coffee. They then proceeded to explain that the couldn't pull up my order because there computers weren't working. I gave them my order of a dozen donuts and a large coffee with five creams and five sugars. Due to 'technical' difficulties ( the stupidity of the staff) I got my donuts and not my coffee. Because they can't whip up a large coffee? Honestly this has really made me disappointed in DD as I usually enjoy going there. Come on Duncan, you can do better. U made me twenty minutes late.

I go to Dunkin donuts every morning for breakfast before I go to work. Most of the time my order is correct. Every once in while I'll have to fix my order however the employees or nice especially Mary. She is a hard worker and she always says good morning and have a good day. Im happy with this dunkin donuts. Thank you for your service.

I came to Dunkin in the morning before school, they were extremely slow and did not take my order until I had been there for 25 minutes. It caused me to be late to school and it was disappointing. They need more staff in the morning.

Store # ******* in Coral Springs. Store Manager Camillia *******. Coffee was bitter and nasty, was not able to drink it. While throwing it away, I noticed on the bottom of the cup, it had coffee ground and something that looked like a piece of fruit. Shame on the store serving something that it can't be consumed.

Waited in line for over 20 minutes for a Strawberry Dragonfruit refresher. By time I got to the intercom they waited 3 minutes before even addressing me. From the order being placed to receiving it took 10 minutes keeping me in line for 30 minutes. To top it all off they gave me a refresher with COFFEE in it. It's supposed to be pink and I told them at the window that this doesn't look like what I normally get and they ensured me it was correct. While I'm trying to drink it, I think I'm going to have to toss it as the coffee flavor is starting to get stronger. It tastes like they didn't clean the machine or used the coffee maker to make this. Very disappointed.

I was robbed. I stopped at the Dunkin' Donuts location in the Tripoli Pizza store at 163 Howe Street in Methuen, Massachusetts. I ordered my food, which came to $12. I gave the guy two one dollar bills and a twenty. He put the bills into his cash register drawer then insisted that I had given him a ten instead of a twenty. I told him I was sure it was a twenty but, of course, I had no proof.

You should have never changed your hash browns. The new hashbrown bites are disgusting. They are way over seasoned and cause heartburn, they are always soggy instead of crispy. You could learn from McDonald's.

So you go to dunkin's drive through to get your coffee and start your day. The guy inside making the coffee has his pants down around his $#*!! Whay is Dunkins dress code!? Oh they don't have one apparently. Boxers all bunched up sticking out, looks sloppy, unprofessional and downright dirty! Not sure where or who trains the employees on customer service, but their #1 phrase, "is that it". Drives me crazy! "Would that be all" just maybe? I mean, who am I, im the repeating business that
Keeps you in business! Not any more! Going downhill fast, I'll take my business elsewhere thank you.

These peices of $#*! think trespassing a alzhiemers patient is good an get a sick man arrested when they had the man's home number an the cops well there 2 week training course put them in the idiots with no education

Just placed an order at the new Dunkin' Donuts on 69th and Palmetto. Period. This is like 10 minutes ago. Told the employee taking care of me that they were flies in the display case. What does he do? He gives me a smile and does absolutely nothing. If you're going there, be aware for the new menu they have. Won't be coming here anymore. Sad because it's just a brand new place.

This is the most unreliable Dunkin I have ever been in. No customer service skills. Just let the in store customers be ignored for 15 minutes. Then the order was screwed up. Claimed they were out of chocolate munchins when they were clearly in the case. Management needs to be on hand before they lose this brand new store. Also to many friends visiting. Employed people for 30 years and I would never put up with this. My family will continue to patronize the Clarkesville Ga. Store. Not this one.

I have been to this location several times. The service level is terrible, frequently get the wrong coffee. In one instance they asked me to drive to the 2nd window to get my food. I sat there and counted four cars behind me leaving with their orders. I ended up having to knock on the window several times before getting their attention. Their response was "we forgot." I do not go to this location anymore, I drive past it and drive another 4-5 miles to get to a better Dunks!

I love grabbing a Dunkin Donuts iced coffee first thing in the morning, to me there is no better way to start my day. I love that they are so consistent every morning, and I have my choice to switch up flavors whenever I want to. It's not overpriced either. I will continue to swing by Dunkin and get my go to drink whenever possible..

I used to buy donuts at Dunkin Donuts on Progress Road in Riverview. Not anymore. They are old, and hard, the glazed are rock solid and the service is not good. They never have a good variety. I rather drive a bit further to Brandon at Krispy Kreme,

Sad because this area continues to grow and the clientele is not one that will settle for rock candy.

I was at your Fort Dodge Location recently and was very very dismayed on how one of your workers was treating the rest of them. She was calling them names and being very disrespectful. I felt bad for them they all looked unhappy and like they no longer wanted to be there. I don't know who she was or even her name she was a bigger dark skinned girl very short hair. I didn't even want to be there anymore because of this. Usually they are all happy and cheerful people. Especially when your one employee is there Nick? And Stacey? They are always on the go and very cheerful and helpful I hope they are still there! I just wanted to make you aware of this and let you know that several customers were very upset on how she was behaving.
Thanks for your time
Marsha Netell

At the Otay Lakes location in Chula Vista Ca, rude employee. We know they are busy, but no need to be rude talking to us saying it will take more than 10 mins to take our order... all the people in line we just got out... not coming back.

This is my first experience at Dunkin and probably my last all I got was attitude they gave me the wrong donut refused to switch it out. They gave me this really water down crappy coffee. If you go to the one in St. Charles on First Capitol, I don't recommend it. I even had a gift card and the guy was like it won't scan so I scroll down a little bit to show him how much was actually on the gift card and then magically it scans I don't even think the guy was actually pressing the button to scan my gift card, so now I don't recommend going to the Dunkin on First Capital in St. Charles all you'll get a crappy service and really crappy coffee and a bunch of attitude

My best friend wanted to drive me places to get free birthday stuff and we went to Dunkin and ordered the free birthday drink and it was great but then we went to the window and they made us pay. What a sad way to start off my birthday :(

Went to dunkin' donuts and newport news fort eustis and almost was assaulted by employee because they got my order wrong Employee when as far as to call Emmy outside, which was ironic, because I was already outside in my car. But then when I was pulling through the drive through, he stood in the front and taunted me to come back. And that's me keeping it ligh

I visit the "white plains" location mon-fri on mam'k Ave & the New management is a Mess!(slow, chaotic with orders & sometimes confused) the new people don't concentrate on the line & how staff have no idea about company coupon amazes me. I miss the old manager they had who ran that place smoothly.i never know with this new crew what service I'm going to get. I hope they finally get it together. I need my coffee. Ps# if I say I want a large coffee,why would you ask if I want "ice" coffee? Wouldn't I tell you that?(SMH)