• Bookmark

    Dunkin' Donuts

Dunkin' Donuts

Is this your business?
Write a Review

Overview

Dunkin' Donuts has a rating of 1.6 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dunkin' Donuts most frequently mention customer service, and large coffee problems. Dunkin' Donuts ranks 159th among Coffee sites.

  • Service
    86
  • Value
    82
  • Shipping
    29
  • Returns
    31
  • Quality
    78
Positive reviews (last 12 months): 7.7%
Positive
1
Neutral
0
Negative
12
View ratings trends
37
See all photos
How would you rate Dunkin' Donuts?
Top Positive Review

“Best coffee chain”

Cyndi Favs E.
3/6/24

Dunkin- plover, WI. Love this restaurant in Plover, WI. Great staff, friendly, accurate and smiley. Jonas, manager and staff focus on quality coiffe and food. All food. Coffee is the best. I am there every day. Love this place. Thanks to all the staff there! You are the best. Very clean also. Quick drive thru. Cyndi and Mike💕

See positive reviews
Top Critical Review

“Old cold donuts”

David M.
11/2/24

I got a dozen donuts this morning. Out of jelly donuts at 8:30am. When I got home, I found that the donuts were "sweaty" and cold. The chocolate frosting was wet and sticky. I can only assume that they were frozen or at least sat in a fridge. The donuts were not at all like what I have had in years past. Walmart has better donuts which is do sad.

See critical reviews

Reviews (187)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25)
Thumbnail of user katherinek158
New York
2 reviews
1 helpful vote
  • Send Message
March 29th, 2023

Stopped by the brand new location in Abingdon, Virginia. I had a single plain donut and could have kicked myself for wasting 2 bucks on something that wasn't worth a quarter. Never again. Now I know why they're called "Dunkin". That's what I did with 2 bucks...flushed it! I could have bought a whole box of fresh baked at the grocery store. It taste like a$$! Poor quality.

Service
Value
Quality
Thumbnail of user erbb58
Wisconsin
1 review
0 helpful votes
  • Send Message
March 6th, 2024

Dunkin- plover, WI. Love this restaurant in Plover, WI. Great staff, friendly, accurate and smiley. Jonas, manager and staff focus on quality coiffe and food. All food. Coffee is the best. I am there every day. Love this place. Thanks to all the staff there! You are the best. Very clean also. Quick drive thru. Cyndi and Mike💕

Tip for consumers:
Dunkin, plover, Wisc great place

Thumbnail of user oliviam
Georgia
29 reviews
99 helpful votes
  • Send Message
September 23rd, 2010

There is nothing like a doughnut and fresh coffee! If you join their Perks Club you'll get free drink offers in the mail. I favor DD over other coffee places since their prices are more reasonable while the quality is still high. And delicious!

Thumbnail of user anthonyl1279
Ohio
1 review
0 helpful votes
  • Send Message
July 1st, 2022

This Dunkin Donuts in Aurora OH is absolutely amazing. There are several other locations in my area, yet this is the one that seems to get my order right every single time and never run out of any item that I ask for. The staff is always courteous, natural, and gets the job done. They are not fake yet genuine when doing their work.

Thumbnail of user pennyf18
Florida
3 reviews
10 helpful votes
  • Send Message
September 24th, 2022

I'm doing a review because the survey wants you to download something and I'm not downloading anything on my computer. The food is yummy. Ordered a everything bagel this morning and when I got home it was a plain bagel. No napkins no ketchup. Really.;
Employees were nice no problems there. They just need to get their act together and listen and provide a few napkins please.

Service
Value
Quality
Thumbnail of user johnn1633
Massachusetts
1 review
0 helpful votes
  • Send Message
June 1st, 2021

I recently purchased some food using my app. When I arrived no more than 5 minutes later everything was ready and a girl was so nice she offered me to even have a cup with ice so that I could put my soda in. I have never been asked that before Great job Aubrey!

Thumbnail of user josephlyons33
New Jersey
1 review
0 helpful votes
  • Send Message
April 7th, 2023

Okay love Dunkin donuts and coming to Dunkin donuts for years. But ever since you went to the paper cups I don't understand how a company like yours multi-billion dollars can't get a paper cup that fits right without a leaking every $#*!ing time

Service
Value
Shipping
Returns
Quality
Thumbnail of user karens3764
Massachusetts
1 review
0 helpful votes
  • Send Message
June 3rd, 2022
Verified purchase

We ordered online using the app. When we arrived our order had not been started. It was a busy location. But our sandwiches were barely cooked and out frosted donuts were. The donut holes are under the mess off donuts and frosting. They will br thrown out. The only thing I could say is the kid was polite.

Service
Value
Quality
Thumbnail of user sandras3737
Delaware
1 review
0 helpful votes
  • Send Message
September 4th, 2023

I ordered the avocado toast and it was burnt on top. They tried to cover it up with the avocado spread and lots of seeds but it was still burnt! Customer service? Dunkin at 1901 Pennsylvania Ave in Wilmington DE

Products used:
Food

Service
Value
Quality
Thumbnail of user lindac1600
North Carolina
3 reviews
2 helpful votes
  • Send Message
December 27th, 2019

Tables are rarely clean, doughnut prices keep going up and employees need to quit talking and get the orders done, I was inside and they kept on doing the drive thru, they need to move the drive thru sign so people quit going the wrong way and making it hard for people to get out of their spots. They need to find a better cup for the small coffees instead of doubling them up because I'm sure we are getting charged for that one way or another. We go everyday there in Harrisburg.

Thumbnail of user donnah2291
Massachusetts
1 review
0 helpful votes
  • Send Message
October 18th, 2022

First time trying egg and veg bites. Its sadthe menu changes alot. I vote to ditch this item. It was costly for two bites, and took me an entire coffee to wash the taste out of my mouth. Disgusting food product..

Thumbnail of user alexb1853
California
1 review
0 helpful votes
  • Send Message
September 8th, 2023

Coffee is always wonderful. America does run on Dunkin! They have multiple options now on TAP. Over the last year they stepped up to serve the community. The app is great, quick and easy to follow with. I try to go early in the morning so i get fresh product.

Service
Value
Quality
Thumbnail of user jasonf925
California
3 reviews
15 helpful votes
  • Send Message
April 1st, 2022

I am a regular customer at Dunkin but I feel nowadays their service across the board everywhere has gone down and can be spotty. The wait times can get ridiculously long, even at the drive thru's. They seem constantly short staffed everywhere I visit. I think they need to do something about their decline in service.

Tip for consumers:
the service you get really depends on which location you visit

Service
Value
Quality
Thumbnail of user ileeshah
Colorado
1 review
1 helpful vote
  • Send Message
April 30th, 2023

One of the representatives(Daemon) at Dunkin donuts located in green valley ranch was worse. He didn't know how to ring rewards and instead showed his temper to us when he couldn't help us. Made our morning awful.

Service
Value
Quality
Thumbnail of user jamesw2844
Ohio
13 reviews
18 helpful votes
  • Send Message
March 2nd, 2023

I've been trying to use the app for 3 1/2 years since I met my gal and get her $20 worth of Dunkin/month. I end up going into the store to have a clerk do the order for me! The store personnel also tell me they don't like the app either. In 3 1/2 years I only have 277 points b/c I don't get points in the store. They should be ashamed of their poor rating b4 mine! BEWARE!

Tip for consumers:
Avoid app!!!!

Products used:
Coffee and occasional croissants

Service
Value
Quality
Thumbnail of user patrickk668
New Jersey
1 review
0 helpful votes
  • Send Message
October 5th, 2022

I order a midnight coffee every day and this is the fourth time in a week they give me regular coffee with no cream or sugar when I ordered it with both. The workers are always goofing off and arguing and just give what they feel tonya instead of just saying we have to brew a pot for ya if you can wait ten min. This is the fourth coffee I've paid for and had to just throw out it's ridiculous that all eee to be re trained and stop being lazy and make the forte you offer at all times. Never even got a receipt

Thumbnail of user danielo1208
Pennsylvania
2 reviews
3 helpful votes
  • Send Message
October 1st, 2022

As usual this location doesn't serve food but won't post this where people don't get stuck in your narrow order lane. It wouldn't be a problem if I was on a time schedule and held in this line for 25 minutes to not be able to order. Just like there is signs stating that your dining room is open but of course the doors are locked. If I just wanted coffee and a headache there's a Starbucks 3 miles away. Maybe it's time to close the doors permanently. Otherwise your management personnel should be forced to work in these stores.

Tip for consumers:
Don't bother going here

Products used:
None

Service
Value
Quality
Thumbnail of user leef275
Massachusetts
2 reviews
0 helpful votes
  • Send Message
October 25th, 2019

I drink ice coffee all 4 seasons, everyday, every morning. Iced Medium, 1 cream with Carmel swirl. Service is quick, price is right, taste can't be beat. And they have Dunkin' Donuts Perks... you get a free coffee after so many. Can't be beat. Starbucks-icky.

Thumbnail of user chelseys80
Kansas
1 review
0 helpful votes
  • Send Message
June 28th, 2023

I have tried filling out the survey on my receipt and it is not working, so I just wanted to thank Emma for how good she does. She is so helpful and always so friendly always makes my experience a Dunkin' so much better.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenah17
Virginia
1 review
0 helpful votes
  • Send Message
June 23rd, 2021

I stopped by dunkin on route 17 around 645 this morning. The line was decently long and it was moving a little slow (no slower than being fully staffed) when I ordered the girl was super polite. When I pulled up to the window what sounded like the same girl was the one to take my payment and give me the drink it seems she had made. I was shocked, I am not sure if she is alone in that dunkin running the whole store but she is KILLING IT. Good for her. My iced caramel latte is made perfect also!

Products used:
Iced latte

Service
Value
Quality
Thumbnail of user lm264
Rhode Island
8 reviews
1 helpful vote
  • Send Message
September 15th, 2020

My review is about, of all things, the new hot cups, which are paper, at least here in MA. They become so hot to the touch when filled that you can barely hold them without getting burned. There is no sleeve like at Starbucks. I would recommend saving some of the styrofoam ones before they become obsolete, as you can leave one in your cupholder to insulate the super hot cup and handle it. My friend has used the same one many times and he says the new cup fits inside of it.

Thumbnail of user mitchell.rich12
Indiana
1 review
1 helpful vote
  • Send Message
February 16th, 2024

I ordered a large regular coffee and it surprised me the it cost over $3.001 use to go there regularly but coffee right up the street at Scotters is just $1.07 for a large coffee

Value
Thumbnail of user denisa.haskova
California
1 review
1 helpful vote
  • Send Message
July 16th, 2023

I love DD i think there is so much potential BUT everywhere i go i have issue. In EVERY damn store are people who has no idea what they're doing, young kids who are acting like it's their first day in work.SUPER unprofessional! Everywhere i go they always messed up my order, burn my sandwiches or forget something what I paid for. I thought its just one store but no, it's ALL Dunkin's store. Continue like this and you can close the franchise. I'm really upset and make sure everyone knows…

Thumbnail of user pm272
Florida
1 review
0 helpful votes
  • Send Message
October 10th, 2021

It is the norm for something not to be right with the food that was ordered. Today I ordered a pumpkin cream cold brew and they forgot the cinnamon and I don't taste any pumpkin; the maple sugar bacon wrapped that was ordered has one very thin slice of bacon and the egg and some of the cheese is burnt.

Service
Value
Returns
Quality
Thumbnail of user jamesn37
Connecticut
2 reviews
9 helpful votes
  • Send Message
July 12th, 2014

Dunkin Donuts coffee is so watered down, they made it remind me of a marketing ploy on their customers. Coffee flavored tea. I can see the bottom of the cup. That's not coffee, its boiled coffee flake or something. Watered down coffee for the prices they charge is highway robbery. I see some stores, people have to ask for a napkin. There going down hill fast. Either they wake up, and start serving standard coffee again, or eventually people will go to Starbucks.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Sip into Dunkin' Donuts and enjoy America's favorite coffee and baked goods chain. View menu items, join DDPerks, locate stores, discover career opportunities and more.

How do I know I can trust these reviews about Dunkin' Donuts?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Dunkin' Donuts?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business