Dunkin' Donuts

Ordered the grilled cheese sandwich. It was the worst tasting grilled cheese I have ever had.
First, the bread was not toasted or grilled. There were two slices of cheese in between two slices of bread that were microwaved!
The bread was soft and soggy. Two slices of thinly sliced cheese? Really!
I had to throw it away!
Very very disappointing!

I ordered five bacon, egg and cheese sandwiches at the Freehold location right next to Acme and I got five sausage, egg and cheese and the person talking to me was very very rude and i went back and they refused to replace it. And they threw it on the very very sloppy like it doesn't even look like a sandwich. To be honest, they gave me my top of my croissant, separate in a whole different bag the bottom wrapped up with all the stuff on it and play $#*! just like I don't want to be putting it together. I ordered it so I wouldn't have to put it together. I ordered it so I didn't have to make it.

I'm not going there anymore! Sourdough sandwich thrown together and not toasted. I actually got a Boston cream without any cream in it at all! NONE AT ALL! Another day I ordered extra cream in my coffee and there was
Hardly any cream in it at all! Worst food and costumer service! I miss the days when Dunkin' Donuts cared about quality and quantity. Way to expensive for what they give you! They take no pride in their business! It's just terrible! I will never go there again and I will never recommend anyone go to Dunkin. As a matter of fact I will go out of my way to tell people how terrible they are! Don't waste your money! Very disappointing! Dunkin needs to get their s—t together, cause that's what they're serving!

I loaded a gift card on the app on my laptop went to the store & couldn't login on my phone to use it. Contacted support & was told you can't login on more than 1 device & too bad I asked her for a name or ID & she hung up.

I was visiting the dunkin doughnuts on outer lisbon st in Lewiston, the furthest dunkins on lisbon street across from the hotels and a lovely lady thinner side with glasses, think her name was Nicole or Nicki, well she was the friendliest person I've had wait on me, and she went the extra mile to make my food exactly the way I wanted it! It's great people like this who made my experience at this dunkins exceptional and I will definitely be reuturning again. She also busted my order out fast, and it was hot, fully cooked and yummy. Thank you to this kind, attentive employee she deserves some kudo's. O snagged a pic of these two wonderful girls who were the best ever in all my years in going to Dunkin' Donuts all over the state of maine!

We walked in the store and it kinda smelt weird, like eggs. We ordered and the costumer service was ok because they are definitely more focused on their drive thru. After we ordered it took them around 20 minutes to get our food but, we were missing one bagel sandwich when we finally got our order and, all of the sandwiches were burnt. For example the cream cheese bagel was black and cream cheese melting off of the sides. Last we got our drinks which were 2 mango pineapple refreshers and a frozen chocolate. The mango pineapple refreshers tasted like milk and pineapple. The frozen chocolate was missing an ingredient, making it taste like and ice slushy with chocolate sause on the sides. After all of that we brought the food back to return it and it still has taken another 20 minutes for them to even talk to us, we got our food back burnt again!? DO NOT RECOMEND‼

This Dunkin Donuts restaurant is quaint. The workers go out of their way to satisfy the customers. Most of the time there are customers who come here on a daily basis. The staff is always smiling and do work diligently to fulfill mobile orders as well as in store requests. The team is absolutely working with all types of challenges with customer orders and fills the orders as the customer specifies. KUDOS< KUDOS KUDOS to all the staff.

My fiancé went to get breakfast and he walked over to Dunkin' Doughnuts which is one of our favorite places. He walked over and went to order breakfast and the worker asked him to order at the kiosk however he has bad vision and can't see without his glasses. He finally gets our food and drinks ordered and pays. Comes back and we set down to eat and my bagel bacon egg and cheese is burnt, we aren't very happy with our breakfast, we didn't have time to take the bagel back to get another one. The coffee was good and this isn't the first time we have had burnt bagels from Dunkin' Doughnuts. Please fix this problem!

My new office.
Like the environment ( could use some REAL FLOWERS 4 oxygen)
Plus hot water in neutralgender rest room
Its = Cold! Brrre

Dont,,,
Dont...
Dont!
Do the survey on the receipt...
They ask for 90% of your medical history*

4 a free donut ( plain *

I would like to say I use to love there coffee and donuts. I would go there every morning for about 10 years, for a hot coffee and a donut or 2. I have noticed, since 2020, that Dunkin donuts, quality has gone down,a lot. They strawberry frosted was my favorite, but in 2020 I could no longer eat them, the color of the frosting was know a strange tint of pink and taste like chemicals and a hint of strawberry. And the coffee taste like cardboard with a hint of very very weak coffee. It's sad these places are cutting down on quality of ingredients. I am sad to say I will no longer be consuming there products.

I ordered what I thought was a free XL coffee on the app. After going through the process and tapping place order I was charged. I contacted DD non customer service who informed me that despite the order going through and an XL choice option, I couldn't redeem my free coffee for an XL. Oh- and then they told me I should be more careful. The coffee is fine. The company sucks.

Do not buy donuts on Monday at the store in Forest Park... the manager is nasty to customers and looks for the stalest donuts to give to customers.
Don't ever buy them on Monday the dough is so clumpy and sometimes they're so old that the frosting falls off
I will stop purchasing from there.

I was at the DD on Jefferson & Dembigh in Newport News, VA. About 10:15 am on 9/21/22, I walked into the store. There were 4 employees there and chatting, There was no Hello, they simply looked at me and continued there conversation. I was alone out front, I stood there for about 3 min's, and then cleared my throat expecting someone to respond. Again they looked at me and continued there discussion. At this point I left. What was I supposed to do, start a bunch of stuff for a donut and coffee? Apparently at DD the employees decide if you should be served or not. Seems that there goes another slice of American freedom. HORRIBLE!

At the plaza sing branch at 12.20pm on 4th jan 2023. The employee was on the phone with someone in the back and there was no one at the counter to take our order. When i signalled to him to take our order so he came round the front and continued to be on the phone without taking our order and we stood there for about 5minutes waiting for him to take our order until he finally got off the phone and took our order. He apologized after getting off the phone and said "im sorry", to which i responded. "Its okay" and turn around to talk to my friend and he raised his voice and said " i said i was sorry" in a very rude and threatening manner. Shortly after that while packing our order, i asked him " can i have a bag with that" and he replied in the same rude tone " of course sir, why would i not give you a bag, i cant give to u in a box just like this". Overall very displeased with the customer service and rude tone of the employee

Dunkin Donuts is the only donut chain in my state aside from Duck Donuts if that counts and Krispy Kreme. Dunkin being more prominent is handy when wanting to get some variety of coffee flavor choices on the road and on the go. Also cheaper than Starbucks from what I can glean off of Starbucks in comparison. The specialty donuts or LTO items are fun and interesting when I can get my hands on them. The staff in the ones I've been to in NC are always extremely polite and helpful.

Only complaints I have is that you may want to have to walk in if you're after a particular type of donut since they all ship to the store within a certain amount of time so when they're out of a donut it can be a couple of days before they get more in.

Anyone who has worked at Dunkin that I know claims their upper management look out for them so I feel confident in supporting the brand.

We went through the drive thru and I kindly asked the girl if they could just make sure my macchiato was on the darker side as I don't enjoy milky coffee. She rudely responded with "ma'am I'm sorry but we have a measuring system so it comes out the way it does!" I responded with I'm sorry but I just want it to be on the darker side" and she then replied with a very rude sounding "ok ma'am you want it in the darker side! Cool!" I was appalled by her tone because I buy these about three times a day! When I drove up the girl at the window was apologetic and ashamed for her coworker and agreed that she was rude. Tabatha has very little knowledge of how to treat customers! Rude! Not meant to slander Dunkin' in anyway because I truly enjoy my coffees and this one came out great! My complaint is mainly on how rude she was and I know that Dunkin' wouldn't want a person like that representing the company, speaking as a business owner myself.

Cape Girardeau Dunkin needs to learn how to run their business and get more friendly workers, they are constantly out of coconut milk. They need to learn how to order items according to popularity. They need better management.

My wife loves Dunkin Donut coffee, has been drinking Dunkin Donut coffee since she was introduced to it in her twenties. She is now in her early fifties and has a heart condition that requires she not have caffeine in her diet or could be adverse and detrimental to her health. She adored having her decaffeinated cold coffee from Dunkin Donuts. And has been informed that you no longer make. Oh but you can make a decaffeinated expresso iced which is what in her expression" just awful " will not return. Was looking forward to visiting you often but will not.

Richlands dunkin donuts is a joke. They had no idea what kind of donuts they had. By the time she told us & we ordered she informed us they only had 4 of 1 kind left & 1 glazed. She was laughing the whole time and said they had coffee

Placed my order through the dunkin app and they were out of mocha wouldn't give me a refund they said they would not get there money back. How do they get the money for the order I placed. Last time I go there. The wait time is ridiculous the staff is definitely under trained.

I visit the Avon, IN location and each time I go I get disappointed. My order is never correct and the staff can be be unpleasant. I order the Carmel Craze (Lg) and avocado toast with bacon and my toast never has bacon. This time when I sent it back they dump a few pieces of bacon on my toast and wanted to charge more to have the bacon cover the avocado or toast for that matter. They charge $4.69 for the toast. I WILL NEVER GO BACK TO THE AVON LOCATION. My money is too good for this type of service. I get home to eat my toast and it's bread, was never put into a toaster.
My home cooked meals continue to taste better every time I try to support a business, I am disappointed. Keep your bread and one slice of bacon!

Employees at the Cape Coral location are rude to their customers. One said he would not serve me if I return. Another argued with me over my drink order.

At the store on galena in aurora they gave me watered down coffee beans when I explicitly asked for an iced coffee with vanilla and oat milk. It tasted like $#*!. Do better