Eastmidlandswatercompany

Bought a water filter and softener but it wouldn't fit so I needed to return it. No problem it seemed - at least to being with. We got a return number (hadn't even unpacked it) and actually delivered it back to them in person. Getting the payment back was an entirely different matter. All sorts of excuses. After a week - they needed to unpack it and check it over. Then they needed permission from someone. Then, they were short staffed. Then admin were only part time and so not available to do it. Then they pointed out it took time for the banks to act on their instructions and send a credit. Paid for by credit card on 21 Mar 24, refund received after much hassle on 7 May 24 - and that was £25 short of what I had paid. EMWC: If you are reading this, I'm still waiting.

Basically it is a scam. The equipment when viewed, if seen on a market stall would have been rejected outright. When returned exactly as required for refund no refund is given. Phone calls just receive prevarication,"our returns girl is out of the office". After the 3rd call and insistence that i speak to someone i was cut off.