• EasyCanvasPrints

EasyCanvasPrints

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Overview

EasyCanvasPrints has a rating of 2.6 stars from 432 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EasyCanvasPrints most frequently mention customer service, poor quality, and full refund problems. EasyCanvasPrints ranks 99th among Art Prints sites.

  • Service
    144
  • Value
    144
  • Shipping
    143
  • Returns
    66
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
5
Neutral
0
Negative
15
180
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How would you rate EasyCanvasPrints?
Top Positive Review

“So pleased with results”

Millie B.
12/30/23

We ordered update pictures of our sons, and chose canvas. The results were very good. Quality and value of purchase was surprising. Would definitely recommend this service. Also delivered several days early.

Top Critical Review

“Horrible! It's a fraud! Be careful!”

Susanne K.
9/13/24

I would like to have my money back. As you can see from the photos, the pictures are damaged: the paint is peeling off the acrylic because they were improperly packaged. The adhesive tape was applied directly to the picture, or it shifted during transport. The outer boxes had no damage. Only when we opened the box did we realize that the adhesive tape was applied directly to the picture. Additionally, the adhesive tape was placed in such a way that it did not hold the picture securely. As a result, it was loose inside the packaging after the adhesive tape came off. I have photographed one of the adhesive tapes for you, where you can even see the paint stuck to it. Moreover, the pictures have several 'print streaks.' This clearly shows that the printer used did not have enough ink. I have also tried to photograph these streaks. Additionally, you will receive the complete photos as requested. I am more than disappointed and must inform you that I will definitely not be recommending your company.

Reviews (432)

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customer service (84) canvas prints (96)
Thumbnail of user stubersusanne
South Carolina
1 review
0 helpful votes
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September 13th, 2024

I would like to have my money back. As you can see from the photos, the pictures are damaged: the paint is peeling off the acrylic because they were improperly packaged. The adhesive tape was applied directly to the picture, or it shifted during transport. The outer boxes had no damage. Only when we opened the box did we realize that the adhesive tape was applied directly to the picture. Additionally, the adhesive tape was placed in such a way that it did not hold the picture securely. As a result, it was loose inside the packaging after the adhesive tape came off. I have photographed one of the adhesive tapes for you, where you can even see the paint stuck to it. Moreover, the pictures have several 'print streaks.' This clearly shows that the printer used did not have enough ink. I have also tried to photograph these streaks.

Additionally, you will receive the complete photos as requested. I am more than disappointed and must inform you that I will definitely not be recommending your company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlya6
Utah
2 reviews
0 helpful votes
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March 13th, 2024

We ordered a canvas of a pixel art painting that my husband did for me for my birthday. The colors came out horribly (pink instead of brown, as an example). When we contacted them about it, they said it was the fault of their printer, but would only give us an 80% refund not including shipping, so we got less than 50% of what we paid back, for a canvas so bad we're just throwing it away. Their printer might be fine for just a family photo, but I'd be really cautious what you print through them and I will never recommend them to anyone. (Trying to get our money back was also a pain, they often took days to answer an email and I would often have to email them at least once as a reminder to answer and the refund took almost ten days after two weeks of emailing them)

Products used:
Canvas print

Service
Value
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Thumbnail of user brianb4645
Texas
1 review
0 helpful votes
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March 5th, 2024

I ordered 3 prints and anything larger than an 8x8 is heavily pixelated and blurry.
They informed me that they don't have any software that helps with this issue after they got my money and sent me the terrible prints. They're not offering to make it right either. Waste of $100

Tip for consumers:
If they had the software to brush out pixellation or at least forewarned that they don't, I wouldn't have used them.

Products used:
Canvas prints. I won't use them. They're garbage.

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Value
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Thumbnail of user joem3243
New York
1 review
2 helpful votes
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March 4th, 2024
• Updated review

I have purchased seven 16x20 prints from this company for around $450 with shipping. The first four were ok, the last three were loose (wavey) and dark. I don't think this company has any quality control.

Prints are dark and loose
December 2nd, 2023
• Previous review

I paid over 200 Dollars for three with shipping. And they are junk. With natural daylight they look wavey and loose, they are also dark and one is blurry. Original photos are good.

Service
Value
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Quality
Thumbnail of user christinemansour45
Florida
1 review
0 helpful votes
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February 20th, 2024

They are absolutely terrible! The quality of the pictures are upsetting. It looks fuzzy and not good quality. My husband and I were very upset. They were 2 acrylic wedding pictures and I didn't even open the other box, because of how the first one turned out! Save your money and go elsewhere. I have another good company! Message me :) they were incredible

Thumbnail of user anam1131
Washington
1 review
1 helpful vote
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February 8th, 2024

I placed an order last month for the first time. I just received the frame and it's not my daughters picture I ordered. I wonder if someone else will receive it. Below I will attach the frame I received. If this is Tina's and Stevens adorable dog please leave a comment.

Service
Shipping
Thumbnail of user lisal3689
Michigan
1 review
2 helpful votes
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January 24th, 2024

They had an ad for a 30 by 40 on Facebook. Husband just passed n we wanted this badly.
When it arrived the photo was a complete Blur. Absolutely heart breaking. Why put an ad up foe 30 by 40 knowing a photo would be a blur?
Shame on you. ******* order #.

Products used:
Picture

Service
Value
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Quality
Thumbnail of user millieb72
Ohio
1 review
0 helpful votes
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December 30th, 2023

We ordered update pictures of our sons, and chose canvas. The results were very good. Quality and value of purchase was surprising. Would definitely recommend this service. Also delivered several days early.

Tip for consumers:
No

Products used:
Canvas pictures

Service
Value
Shipping
Quality
Thumbnail of user heatherp1347
Washington
1 review
1 helpful vote
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January 16th, 2024

Avoid ordering anything here. I received their wrapped canvas prints that they had printed in the most odd fashion - there were cut out parts of the photo added to the sides of the canvas, so bad they are unusable. They call this "mirror image". When I contacted customer service about this (including photos of the terrible product), they advised me that this was printed properly and that I would not get a full refund. The photo quality is also VERY POOR.

Thumbnail of user christye97
Missouri
1 review
0 helpful votes
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January 30th, 2024

I used a coupon for a 30x40 canvas of one of our wedding pictures to hang in our bedroom. I was very nervous, but it was absolutely gorgeous. I plan to order the rest of the prints we want for our new house from them.

Products used:
30x40 canvas

Service
Value
Shipping
Quality
Thumbnail of user heatherw1527
Oklahoma
1 review
1 helpful vote
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October 12th, 2023

My canvas is blurry and looks like crap! Walmart is so much better! You get what you pay for! Cheap usually comes with low quality. I'll never use them again! My pic I posted is supposed to be a cow…but you can't tell

Products used:
Canvas

Value
Shipping
Quality
Thumbnail of user kp456
Michigan
1 review
6 helpful votes
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August 31st, 2023

If you'd like to spend weeks communicating with their customer service, having them offer to minimally fix things but not do so without your response, then this might be the company for you. In all seriousness, I should've chosen another company. 2 of our canvas prints are ever so slightly crooked. The most egregious part is that we had an acrylic print made—and it was printed backwards! Completely useless. For a company to offer acrylics, you'd think they would know they needed to invert the image before printing. Ordered a metal print which was not the proper color. I paid for upgraded shipping ($25) hoping to finish a project with the ordered prints—I'm 2 weeks past the promised date and still don't have all of the items. I asked for a
Refund on shipping and was offered $4! Seriously! Find someplace else unless you want recouping your investment and fulfilling your order to become a full time job.

Products used:
Remains to be seen—haven’t received my whole order yet

Service
Value
Shipping
Quality
Thumbnail of user timfwhite63
New York
2 reviews
0 helpful votes
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August 30th, 2023

There are so many companies from which to choose. I gave this one a chance using the copyrighted picture I own and WOW! They did an awesome job. I will definitely use them again assuming their prices don't go up. The color quality matches the picture exactly. I'm very happy.

Tip for consumers:
They color match what's on the pic perfectly.

Products used:
canvas made from picture

Value
Shipping
Quality
Thumbnail of user carold2000
Tennessee
1 review
0 helpful votes
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November 3rd, 2023

I am so totally impressed with this company that I will definitely use them again. This print of Venice came out so perfect. I'm even thinking of selling it online and having them reprinted for me. Look at the quality. There are items in that picture that I didn't even notice when I took the original picture and looked at it on my phone. I'm so excited to have this picture. They did such an excellent job. I totally recommend them for perfection. If you want a lifeline memory that you can hang on your wall, please use them!

Products used:
Canvas prints

Service
Value
Shipping
Quality
Thumbnail of user wolfgangp7
California
3 reviews
22 helpful votes
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December 29th, 2019

What I get was such a bad print it never could hang on a wall! After my complaint they want suddenly nothing know about their "Satisfaction Guarantee". Offering only a partly refund is not acceptable as this picture can be only trashed. Stay away from this company: to many bad reviews, bad customer service and not fulfilling their promises regarding the Satisfaction Warranty! Answering emails needs weeks! They believe obviously that you give up.

Thumbnail of user breto5
Florida
1 review
9 helpful votes
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May 7th, 2021

Buyer beware. Terrible laser printing onto canvass. Photo of my US Air Force Airman was received with red/pink streaks from the American flag bleeding into the white stripes of the flag. Terrible image. Kinda like your favorite white shirt ruined in the wash by a new red sock - now we see it's pink!. Company would not replace unless I agreed to pay for shipping of a yet unseen replacement. They didn't get it right the first time and want me to take the risk and pay for a second one. How about this company sending me an accurate image and product without color bleeds and prove you can get it right before asking for additional money. Bad business practice.

Service
Value
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Thumbnail of user michaelg3912
Minnesota
1 review
1 helpful vote
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November 16th, 2021

110%. That's how I feel this company gives. Excellent quality in the photo reproduction to canvas. The care protecting in shipping the final product. There were actually shipments that arrived a few days early of their expected ETA. I had some very big orders and was impressed with the consistency of professionalism. I cannot say enough good things.

Tip for consumers:
Be aware that some of your photos may be too large to be completely transferred the way you would want on to the canvas format. That was my only disappointment. A very important photo could not be entirely transferred, so I framed it with having to leave a part of the photo unseen. Not sure why this obstacle occurred.

Products used:
Digital photos printed to canvas

Service
Value
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Quality
Thumbnail of user mmfewel
Washington
1 review
3 helpful votes
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July 13th, 2023
Verified purchase

The portrait is of a wedding couple and their first kiss, The canvas print had their heads chopped off! Called customer service, and the representative immediately identified my problem. He told me at no cost they would reprint it into a portrait configuration instead of the landscape. I would only have to pay shipping of $9.99. I asked, "If you can see the problem looking at my order online, why didn't the company contact me for the approved correction or, simply correct it themselves?" I firmly believe Easy Canvas Prints should either reimburse me or provide me with a corrected print at no cost to me. This company is a good example of "BUYER BEWARE."

Products used:
Nothing. Had to throw it away.

Service
Value
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Thumbnail of user doreenp79
Pennsylvania
1 review
1 helpful vote
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February 25th, 2022
Verified purchase

So I was a bit wary given that they are MUCH cheaper than many other options. I was/am pretty impressed - very good packaging, shipping was even faster than I expected, I ordered everything via my phone, and the quality is excellent (especially considering the price). Many other sites are pricier and surely there are additional bells and whistles you can invest in (though they did have many as add-ons on their site), I'd be quite skeptical that many others can match overall value of this site though. Highly recommended!

Products used:
Canvas print

Service
Value
Shipping
Quality
Thumbnail of user terrin106
Texas
1 review
1 helpful vote
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December 29th, 2021

We have Ordered again and again always great customer service. They will not print anything that's blurry. That's the best part. They are located in Austin Texas. I've been satisfied with every single purchase.

Products used:
Canvas

Thumbnail of user kh360
Virginia
1 review
9 helpful votes
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May 25th, 2021

$45 into the trash can. Their platform does not offer proofs to ensure the canvas will be what you want. All you get is a small thumbprint of your product. My order came today & its nothing but pixels. What a waste of money!

Thumbnail of user uclabs.llc
Texas
4 reviews
12 helpful votes
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September 11th, 2023

Easy Canvas is a Huge Rip-off as they charge a crazy price for shipping making it look like next day shipping which it is not. It's shipped UPS Ground.

Second many other companies offer Free shipping and actually cheaper print prices.

It was a huge mistake doing business with this company, the service representative was extremely rude and didn't care.

I would not recommend this company to anyone.

Tip for consumers:
Please search the web for other companies as there are many much cheaper and better.

Products used:
Canvas Print

Thumbnail of user erican111
Texas
1 review
0 helpful votes
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December 3rd, 2021

I had priced and almost paid for the same product at Canvas People…wow! Are they crazy? No way would I pay more for shipping than the products themselves. That's when I found a quality competitor and took a chance! I won't be going backwards! Easy Canvas gets it! Happy with my choice! Thank you.

Tip for consumers:
Follow and check all prompts - lots of additional considerations!

Products used:
Canvas family pictures!

Thumbnail of user jl719
Missouri
1 review
4 helpful votes
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February 15th, 2022

Watch for being overcharged at the end of your purchase! I attempted to use advertise specials more than once to order. The prices always jumped at the very end. I requested help via email, support ticket, and chat. Finally, the chat agent helped me get the advertised price (17.99 per print x 3 + 14.95 for shipping = 68.92) - UNTIL I received my receipt and the charge was 89.28 with NO explanation of the final charge being higher!

Thumbnail of user johnp5170
Colorado
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

I had a printing issue with an acrylic print. I sent them a photo and they agreed that it was a production error. They apologized and then offered me an 80% refund for something that is trash. Sorry, we screwed up, but we'll keep 20% of your money and the shipping fees!

Tip for consumers:
Assume that if they make an error, you'll pay for it!

Products used:
None

Service
Value
Shipping
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From the business

The leader in custom canvas prints online. Save 85% on canvas prints. Just choose the size and wrap thickness of your canvas print, upload your pictures or art, choose your border and join over 1 million happy EasyCanvasPrints.com customers.

Business History

Turn your photos to canvas with Easy Canvas Prints™. Our photos on canvas are great for decorating your home or office, and perfect as photo gifts! With our easy to use canvas prints designer, you can turn your very own image into a stunning work of art on canvas! Our canvas prints are printed and stretched in Austin, Texas by our team of canvas professionals, and each one comes ready to hang with a classic semi-gloss finish.

Company Representative

Thumbnail of user tylert63
Tyler T.
Typically does not respond to reviews

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2.6
432 reviews
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