• EasyCanvasPrints

EasyCanvasPrints

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Overview

EasyCanvasPrints has a rating of 2.9 stars from 432 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EasyCanvasPrints most frequently mention customer service, poor quality, and full refund problems. EasyCanvasPrints ranks 99th among Art Prints sites.

  • Service
    144
  • Value
    144
  • Shipping
    143
  • Returns
    66
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
5
Neutral
0
Negative
15
180
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How would you rate EasyCanvasPrints?
Top Positive Review

“So pleased with results”

Millie B.
12/30/23

We ordered update pictures of our sons, and chose canvas. The results were very good. Quality and value of purchase was surprising. Would definitely recommend this service. Also delivered several days early.

Top Critical Review

“Horrible! It's a fraud! Be careful!”

Susanne K.
9/13/24

I would like to have my money back. As you can see from the photos, the pictures are damaged: the paint is peeling off the acrylic because they were improperly packaged. The adhesive tape was applied directly to the picture, or it shifted during transport. The outer boxes had no damage. Only when we opened the box did we realize that the adhesive tape was applied directly to the picture. Additionally, the adhesive tape was placed in such a way that it did not hold the picture securely. As a result, it was loose inside the packaging after the adhesive tape came off. I have photographed one of the adhesive tapes for you, where you can even see the paint stuck to it. Moreover, the pictures have several 'print streaks.' This clearly shows that the printer used did not have enough ink. I have also tried to photograph these streaks. Additionally, you will receive the complete photos as requested. I am more than disappointed and must inform you that I will definitely not be recommending your company.

Reviews (432)

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customer service (84) canvas prints (96)
Thumbnail of user marsham289
Maryland
1 review
4 helpful votes
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November 8th, 2021

I did not see the final product framed until my friend sent me a picture. I was appalled that her granddaughters' head was cut off. This was a gift due to the death of the dog in the picture. Now, what can you do to correct this $60 plus dollar gift? Please redo with a better picture and her entire head!
Thanks,
I will wait for your direction. I have the picture with her entire head. Please replace. Not sure how to download pictures from my phone to this site? Thanks

Thumbnail of user shelbis2
Michigan
1 review
10 helpful votes
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November 3rd, 2019

I got my canvas back and it is so pixilated you can hardly tell what the picture is supposed to look like. I will never order from this company again as when I called and told them i did not like how this came back and all they can do is reimburse the canvas not the shipping or anything else. Plus the lady on the phone was rude and customer service is horrible. I do NOT suggest going through this comany for anything! Dont waste your time or money.

Thumbnail of user estl
GB
1 review
5 helpful votes
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August 11th, 2015

Very very disappointed with my prints. On one print there seems to be a strange mark or reflection that is not on the photograph taken with my camera. They all look orange and cheap, the corners are lumpy They were taken at a family celebration and were to be given as presents but are not good enough. I not sure what to do with them.

Thumbnail of user grants154
California
1 review
1 helpful vote
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September 7th, 2021
Verified purchase

As a son of a wedding photographer, I've seen many canvases growing up. And recently I had the urge to turn a memorable photo I took during a trip to Guatemala with my phone into wall art. It's a photo my father always loved and thought it might also work as a gift to him, but was reluctant to push an iPhone photo onto a canvas. So I decided to test run the photo on myself with a large 24x36 canvas for myself. While I think I pushed the limits on clarity at that size with the pixel density that my older iPhone X had, I'm shocked at how well it turned out! I'm definitely going to get my father a more reasonable 16x20 that should meet his higher standards.

Products used:
Photo canvas

Thumbnail of user wandam40
Alabama
1 review
3 helpful votes
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October 4th, 2017

Got my canvass wirh head chopped off they wanted to pay for shipping and then they said half well thats 8.00 I already paid 65.00 on this order and they didn't want to correct fully. It should have been caught at processing. They should made good on it. The first shipping was 30.00

Thumbnail of user paulh1669
Florida
1 review
2 helpful votes
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December 4th, 2020

I must admit up front that I have never patronized this business though I WAS considering doing so. However after reading real customer comments I think I will skip this business. The number of negative comments far outweighed the pro comments. Tells me all I need to know. Thanks, but no thanks.

Thumbnail of user matcellep
Louisiana
1 review
0 helpful votes
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October 13th, 2021
Verified purchase

Along with short tempered CSR's be prepared for hidden charges. For instance, the receipt reflects the regular price minus promotion amount plus shipping and taxes, however no real subtotal exists in the calculations to show the sale price (real price minus promotion price). In my particular instance, the sale price of the piece was $14.99 (never shown on receipt) but shipping was also $14.99. So total bill was $14.99 more than expected with shipping that shows up nowhere except on receipt! Thought I remembered seeing free shipping, but could have been on another ad. Tried to find out why bill was more than expected but Necea (or something like that) was having none of it when I said my money was stolen and I wanted it back. Should have looked at reviews before ordering from this company.

Tip for consumers:
DON’T!!!

Products used:
None, still searching for Christmas gift for grandson and fiancée (recently engaged).

Service
Shipping
Thumbnail of user josem1287
Florida
1 review
0 helpful votes
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December 13th, 2021

Bombarding me with 10 spam emails per day. You cannot unsubscribe there's no link for customer service on the website and they just continue to spam. Hopefully the read this review and stop spamming me.

Thumbnail of user lizm784
Pennsylvania
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

They were very quick to respond and get exactly what I was looking for. There were able to take the original photo and change it to my specifications. They sent mockups of what the finished product would look like, and waited for feedback to make sure the painting looked just right. I love this so much! The shipping was quick and the packaging secure.

Products used:
Custom Painting from Photo - Oil Painting

Service
Value
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Returns
Quality
Thumbnail of user jamesg313
Virginia
2 reviews
7 helpful votes
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January 5th, 2024

I would advise against ordering from them. They ruined a christmas gift for a friend by sending someone else's photo to her. They didn't even apologize or care that they sent someone else's photo or bother to respond to my email. I had to call them to get them to resend the correct photo and they had an attitude about it, no apology or acknowledgment of this major embarrassing inconvenience. I told them I needed it expedited to make this right and of course it wasn't expedited. Stay away.

Service
Value
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Returns
Quality
Thumbnail of user hollyl198
Arizona
1 review
6 helpful votes
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October 10th, 2020

Thru out a few years I have ordered many canvas Prints from this place. Over 30. I recd a blurry and sent them an email. You get an automated email saying they received your you're email. I sent the pic that was Blurry. They send an email that they haven't heard from me. This goes for 2 months back and forth. Finally they give me a partial refund of 12.00. Really? So frustrated. Not doing anymore business with them. Terrible fake customer service! Don't order from them.

Thumbnail of user nicoled333
Georgia
1 review
5 helpful votes
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January 11th, 2020

I was VERY skeptical after reading the reviews( after I ordered) and was certain mine would look terrible. BUT they were great! It totally depends on the quality of the photo you give them. Make sure the photo is clear and it can be blown up to the size you want and still be clear and you will have a great result. Mine came out perfect.

Thumbnail of user tonys1325
Arizona
3 reviews
0 helpful votes
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November 23rd, 2021

I was very impressed with the quality of the Canvas Print. I have purchased the Canvas prints in past for friends and family, but this is first time I purchased for myself. Very impressive presentation and I am very pleased!

Tip for consumers:
Be nice to indicate who the purchaser was, when sending as a gift!

Products used:
Canvas Prints

Service
Value
Shipping
Quality
Thumbnail of user sondas4
Washington
1 review
1 helpful vote
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September 27th, 2023

I uploaded my photos. The images looked fine. Nobody from the company called or emailed me to tell me that the resolution wasn't good. All I could do was go off the preview which looked fine got the product looked like $#*! called the company they would only give me 80% refund and said that it is up to the consumer to call in to make sure that their photos are of high enough resolution. Do NOT use this company!

Products used:
Prints

Service
Value
Shipping
Returns
Quality
Thumbnail of user kalim26
Texas
1 review
1 helpful vote
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February 13th, 2020

I had ordered a beautiful big canvas of me and my husband for Valentine's Day for him as a gift. The package came in my husband thought it was his since there was no name just our address. And it ruined the whole plan I was so sad say the least

Thumbnail of user kellykern1960
Florida
1 review
2 helpful votes
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December 23rd, 2023

I ordered two 16 X 20 canvas prints which were to be framed and preserved. They arrived unframed, with no explanation or refund for the 70 dollars I paid for framing. Do not buy from this company!

Tip for consumers:
There is no way to reach them after they rip you off.

Products used:
16 X 20 canvas that I paid to be framed. They came unframed, was charged as if they were framed.

Service
Value
Shipping
Quality
Thumbnail of user angelac1553
Texas
1 review
0 helpful votes
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November 25th, 2021

I ordered five canvas prints for gifts but I don't know if I'm going to give them or not, the quality is so low. The prints are blurry but the photos sent were clear, not blurry. Don't use this company, that's my recommendation.

Tip for consumers:
Don't use this company. Quality of the Canvas Prints were not good. After reading reviews, this is a common problem with no resolution.

Products used:
Canvas prints

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonf1052
New Jersey
2 reviews
0 helpful votes
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November 27th, 2021

Went to Dominican Republic and took this incredible photo of the sunset! Saw the special on site and knew immediately I wanted that picture to be enlarged! Great updates on when shipped and delivered!

Service
Value
Shipping
Thumbnail of user lauras301
Utah
2 reviews
5 helpful votes
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December 30th, 2017

First time using ECP. Never again. First canvas was stretched so poorly the black border was visible on the front of the canvas. They redid it for free, but they did not stretch the canvas tightly and there are huge "wrinkles' showing. Not going to bother giving them a third chance.

Thumbnail of user helenh468
Virginia
2 reviews
1 helpful vote
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October 13th, 2020

I ordered a personalized fleece blanket for my daughter's birthday in September for her October birthday. It came with a wrong family picture on it, I tried to correct this situation, sent emails back and forth, lots of excuses. To date I have not received another blanket or a refund. This company outsources their business so they will pretend to correct the problem but they will not. They will pretend to give you different shipping dates but the merchandise never comes. Nor the refund. Do not waste your money on this company. They do not run a legitimate business practice.

Thumbnail of user kellyg926
New York
1 review
0 helpful votes
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June 29th, 2022

I love the prints that i had done of the dogs! Exactly what i wanted. The one of my son and daughter in law i was less happy with. My sons head is on the top of the wrap again. If you have it up high it is not noticeable but they have it low so you can see it.

Service
Value
Shipping
Quality
Thumbnail of user sidneyo4
California
2 reviews
10 helpful votes
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December 20th, 2016

I write this approximately ONE MONTH (Dec 20) after starting and today abandoning a print project at ECP. I initially wanted the thanksgiving holiday discount, and I launched the failed printing process there shortly before the last week in November.
In short: they simply don't give a damn. The "art team" ignored my file, for 3+ weeks. They don't bother to tell you either that they have an "ftp" site - only a small number of reps know that - but - it doesn't matter because the art department can't deal with jpegs, psds, or pdf formats... I don't know what options that leaves...
Thoroughly disgusted...

Thumbnail of user michaelm4928
Illinois
1 review
8 helpful votes
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June 28th, 2020

I was foolish enough to buy from EasyCanvasPrints. I should have suspected when their site kept telling me the image I sent was too large. $140.00 later, I have a picture that's so pixilated it's unviewable at under 25 feet. It is in a frame, but it's pure trash. Any six year old with photoshop could have done a better job. Do yourself a HUGE favor and go somewhere else.

Thumbnail of user gwendolynnm1
Louisiana
1 review
0 helpful votes
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June 9th, 2021

I have ordered six 11 x 14 canvas prints in the last two months. The prints came within a week of ordering and were a quarter of the cost of other canvas print companies. I ordered the prints on the cheaper frame (which is thinner) and was happy with the look. The site doesn't have any way to check whether the resolution of the print you select is sufficient for a good quality canvas when enlarged. I checked the resolution on another site. Two of my photos were deemed to have insufficient resolution by another site, but I took the chance and ordered them anyway, because the price was so cheap. They were a tiny bit fuzzier, but since the print was on canvas, which has a texture anyway, I found it acceptable.

Tip for consumers:
Check to make sure your resolution is sufficient on another site.

Products used:
Canvas prints

Service
Value
Shipping
Quality
Thumbnail of user laureld44
Oregon
1 review
0 helpful votes
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October 21st, 2021
Verified purchase

The iPhone picture I sent to be converted to a 10x12" canvas print looks just like the original picture. The colors are accurate and vivid. The packaging was very secure and the print arrived undamaged via USPS. I was holding off ordering a larger sized canvas but now that I see how nicely this was done I will be ordering another.

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From the business

The leader in custom canvas prints online. Save 85% on canvas prints. Just choose the size and wrap thickness of your canvas print, upload your pictures or art, choose your border and join over 1 million happy EasyCanvasPrints.com customers.

Business History

Turn your photos to canvas with Easy Canvas Prints™. Our photos on canvas are great for decorating your home or office, and perfect as photo gifts! With our easy to use canvas prints designer, you can turn your very own image into a stunning work of art on canvas! Our canvas prints are printed and stretched in Austin, Texas by our team of canvas professionals, and each one comes ready to hang with a classic semi-gloss finish.

Company Representative

Thumbnail of user tylert63
Tyler T.
Typically does not respond to reviews

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