• EasyCanvasPrints

EasyCanvasPrints

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Overview

EasyCanvasPrints has a rating of 2.9 stars from 432 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EasyCanvasPrints most frequently mention customer service, poor quality, and full refund problems. EasyCanvasPrints ranks 99th among Art Prints sites.

  • Service
    144
  • Value
    144
  • Shipping
    143
  • Returns
    66
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
5
Neutral
0
Negative
15
180
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How would you rate EasyCanvasPrints?
Top Positive Review

“So pleased with results”

Millie B.
12/30/23

We ordered update pictures of our sons, and chose canvas. The results were very good. Quality and value of purchase was surprising. Would definitely recommend this service. Also delivered several days early.

Top Critical Review

“Horrible! It's a fraud! Be careful!”

Susanne K.
9/13/24

I would like to have my money back. As you can see from the photos, the pictures are damaged: the paint is peeling off the acrylic because they were improperly packaged. The adhesive tape was applied directly to the picture, or it shifted during transport. The outer boxes had no damage. Only when we opened the box did we realize that the adhesive tape was applied directly to the picture. Additionally, the adhesive tape was placed in such a way that it did not hold the picture securely. As a result, it was loose inside the packaging after the adhesive tape came off. I have photographed one of the adhesive tapes for you, where you can even see the paint stuck to it. Moreover, the pictures have several 'print streaks.' This clearly shows that the printer used did not have enough ink. I have also tried to photograph these streaks. Additionally, you will receive the complete photos as requested. I am more than disappointed and must inform you that I will definitely not be recommending your company.

Reviews (432)

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customer service (84) canvas prints (96)
Thumbnail of user lindan587
South Carolina
1 review
2 helpful votes
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October 13th, 2020

The picture was disappointing due to the fact that this is the best photo I have ever taken in my life, I am 59, it was a lake scene, with a boat in the middle, which was not in the middle, I was overall dissatisfied with the quality.

Thumbnail of user summerd57
Michigan
1 review
0 helpful votes
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January 26th, 2022

Easy Canvas Prints is just what it says… EASY! I am a first time customer, and I tried Easy Canvas Prints after another company did a horrible job and sent me dark colored canvas prints twice. The whole online process was easy, and customer service was very friendly and helpful when I contacted them with a question. My 18x24 canvas prints turned out amazing! They're colorful and bright and look like the pictures I sent in. The price was so much more affordable than the other company I originally tried, and the quality of Easy Canvas Prints was 100% better. My prints arrived within a week and they were packaged nicely! I am very happy with this purchase, and I will order with Easy Canvas Prints again in the future!

Products used:
Canvas Prints

Thumbnail of user jeffery.gelina
New York
1 review
2 helpful votes
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June 6th, 2023

What a scam! After a recent purchase, they told me that I would receive a free 11x14 canvas print and only pay the shipping. Out of curiosity, I set up a regular order for a 11x14. The print was approximately $9 and the shipping was approximately $9 for a total of approximately $18. So then I applied the coupon code for free 11x14. The price was the same. They just made the shipping $18.

Service
Value
Shipping
Thumbnail of user dakotap3
Kentucky
1 review
1 helpful vote
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September 25th, 2017

I feel like I'm going to puke. I just ordered 100$ worth of canvas's on this website after reading a lot of good reviews... ofcourse I searched more for reviews AFTER I ordered and now I'm reading all the bad ones. Strongly hoping mine turn out good :( if I don't get 100$ back I'm going to be so upset.

Thumbnail of user michaels3025
New York
19 reviews
25 helpful votes
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January 16th, 2020

I'm really surprised that they have a B rating with the BBB that's basically because they reply to complaints, but if you go read some of the complaints it's overwhelming because of spam. This company allows their affiliates to spam people like crazy and go unchecked. They claim they want to remove your email address from the affiliates however what they should be doing is terminating the account of any Affiliates that break the law. They need to be held accountable! They also need to put a valid email address on their website. I think the solution to the problem is the government needs to ban affiliate programs... and guess what? We would have no more spam because the spammers wouldn't get paid to send out junk!

Tip for consumers:
I strongly urge people not to use and support any business that uses Affiliates to advertise and spam other people.

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Value
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Returns
Quality
Thumbnail of user mariej524
Michigan
1 review
0 helpful votes
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February 17th, 2023

So trying to redeem my coupon for a free 11x14 print...link doesn't work, so I contact customer service. It's the fault of my browser or my cookies or whatever but if I call them, they will take care of it. So I follow the instructions and then I call them. My cost to buy it (with a honey coupon) including shipping and taxes is about $20. The cost for the "free" item is $30 for the shipping and taxes. Yea, okay - Beware of "free" offers!

Tip for consumers:
Beware of the "free" gift. Cheaper to use an on-line coupon and buy it.

Products used:
Canvas Prints

Service
Value
Shipping
Quality
Thumbnail of user beths499
Minnesota
1 review
0 helpful votes
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April 16th, 2020

Our canvas was absolutely perfect! Crisp and clear, no pixelation, vibrant colors. Framing was high quality. I have used three other online canvas stores, and this was by far the most reasonable and best image. And, it was blown up to 24 x 36, so image integrity can be difficult. I was so worried as the image was from an iPhone 5c, transferred to a 6, then and 8, and finally texted to a Galaxy s9 and uploaded from there. Still perfect.

Thumbnail of user kristib198
New York
2 reviews
0 helpful votes
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February 15th, 2022

Has a canvas sent to me at an address I haven't been at in over a year. When I called to find out if I was charged for this ugly canvas they told me they didn't have the buyer information. I can give them the last 4 of the card number. So they have the card number but not the name? Now I have to call all of my cards and make sure I wasn't charged for this hideous canvas. And Janeva was terribly rude. Her answers were "nope" as if she was annoyed she had to try and help me.

Products used:
Canvas

Service
Thumbnail of user marcw309
Pennsylvania
1 review
0 helpful votes
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June 9th, 2023

I uploaded a high resolution tiff file of a picture I wanted to have enlarged. The company never contacted me to inform me that the picture would be all pixelated. I was thoroughly disappointed. They did refund the cost but not shipping. I told them that they need to inform the customer if the quality would be so bad. They had all my information from the order including how to contact me by phone. Remember I sent a high quality tiff file. I can't imagine how bad it would look with a jpeg quality image. I am now trying another supplier to see how it goes.

Products used:
Enlarged laminated print/wall hanging

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobbig95
California
1 review
0 helpful votes
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November 12th, 2021
Verified purchase

Easy to use website. Photo quality is great and it shipped quickly. Mounting hardware made hanging the canvas easy. No complaints here. I just ordered 10 more!

Tip for consumers:
Make sure you load good quality high resolution photos

Products used:
Canvas Photo

Service
Value
Shipping
Quality
Thumbnail of user theresak393
Arizona
1 review
0 helpful votes
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November 20th, 2021

I think it turned out very nice! Looks good on our family picture wall. This is my tenth picture I have purchased from you because they are a great value,

Tip for consumers:
Convenient

Products used:
Portraits only

Service
Value
Shipping
Quality
Thumbnail of user suzir10
Ohio
1 review
4 helpful votes
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May 12th, 2020

I talked to Richard & Matt today & really needed their advice on 2 different pics I sent in to be enlarged.
They were both SO HELPFUL & CONSIDERATE! I was very unsure of how the enlargement would look & they both spent alot of time w/me on the phone helping me to be able to see it in my eyes! I'm anxiously awaiting the finished product!
The Proof looks so good!
Thanks to both of you for your awesome help today!

Thumbnail of user bradyw53
New York
1 review
0 helpful votes
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June 14th, 2023

I ordered some canvas prints from my wedding. The customer service is great. I received a couple free 11x14 prints and went to order them. I got all the way to the end to find out that it was 17.99 for shipping for 1-11x14 when I just paid $22 for 7 pictures! This is where they make uo their money for the "free" picture. Very dissapointing! I can see paying 5-6 bucks for this and wouldn't have an issue. I know how much things cost to ship. You really should change the shipping costs!

Thumbnail of user jodid27
California
1 review
2 helpful votes
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April 9th, 2019

STAY AWAY! Deserved no stars but wouldn't let me. Placed a large order the photos I put on the website looked fine but when I received them they were cropped so high you couldn't see the whole picture. Called customer service they proceeded to tell me that they printed what I sent them. I sent a screen shot of how it looked on the website and they told me that I just did that today and that wasn't what was sent to them. Calling me a liar? When I cropped none of my photos and they told me I did! Wouldn't refund me for the full amount. Definitely don't take your work here anyone else has got to be better.

Thumbnail of user steves1154
Michigan
1 review
0 helpful votes
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December 3rd, 2019

Ordered 3 16"x24" canvas prints and they were made really quickly and arrived quicker than we expected. The printing quality is great and the quality of the canvas folding and edges are great. We couldn't be happier! Will order from them again next time.

Thumbnail of user gwenh81
Arizona
2 reviews
0 helpful votes
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November 30th, 2021
Verified purchase

I ordered 8 canvas prints for Christmas presents and kept my fingers crossed that they would arrive in time. Happily, they arrived much sooner than expected and are beautiful! I will be back!

Products used:
Canvas prints.

Service
Value
Shipping
Quality
Thumbnail of user hollys23
GB
1 review
3 helpful votes
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January 24th, 2015

I ordered a canvass for my friends 25th birthday on Monday 19th and paid £15 for a fast delivery to arrive on Friday 23rd and it still has not arrived. I have sent three emails and have not received 1 back. I'm a disgusted at the service and will not be using them again

Thumbnail of user grahamp36
Iowa
1 review
0 helpful votes
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June 4th, 2019

They got my order confused with someone else's and put a hold on the whole order. After nearly a month I called them and they wouldn't even refund the shipping. I canceled my entire order. Terrible service.

Thumbnail of user lisas1276
Georgia
1 review
7 helpful votes
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December 2nd, 2019

Quality is horrible. I uploaded professional grade images but received horrible pixalated canvas prints. I uploaded the exact same images again and I spoke with customer care representative and they reviewed the images and said the images looked awesome and not sure why the previous order printed that way and that they would reprint them and send them back out to me. Thought that was great until they wanted to charge me for price of shipping again. Why should I have to pay for shipping on a product that I already paid for but received unusable canvas prints? They should cover the price of shipping to fix their mistake.

Thumbnail of user danr1171
Texas
1 review
0 helpful votes
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October 24th, 2021

I use them for family group and office photos and have never been disappointed. High quality and beautifully created displays are always the result delivered.

Products used:
Prints

Service
Value
Shipping
Quality
Thumbnail of user ellys8
Canada
1 review
7 helpful votes
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January 20th, 2017

DO NOT ORDER FROM HERE! Quality is poor, price is good, but not worth it, better to pay more and be happy with your picture, then order from this site. After speaking with a rep. About my order, there was no compensation and couldn't do anything for me! Will never order from here again!

Thumbnail of user elizabetho738
Pennsylvania
1 review
0 helpful votes
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November 14th, 2021

As usual, easy canvas prints provided excellent quality product, for a great price! This ended up being a gift from a family member to a significant other. Sentimental, and priceless!

Products used:
Customizable canvas wall hanging

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevent1153
Indiana
1 review
0 helpful votes
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December 26th, 2022
Verified purchase

I ordered December 6th for my wife's Christmas, come Christmas Day my wife had no gift. When I called all they said was they showed nothing in their end, but my American Express sure had the charge on it! The rep was very nice but my wife got no Christmas gift at Christmas and its my fault for ordering from this company. So I guess I will be heading to the mall to replace what I never got! DO NOT COUNT ON THESE PEOPLE TO DELIVER! When calling they could not give care any less.

Thumbnail of user stevep1048
Nevada
1 review
1 helpful vote
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July 1st, 2021
Verified purchase

I placed an order for a color picture and they sent me someone else's order. When I called to complain the said they would replace it and have it delivered by June 30,2021, but after I questioned them further they blamed the shipper, but when I spoke to FedEx I was told although Easy Canvas Prints created a shipping label they never shipped the product. When I confronted them with this information they hung up on me and when I called back asking to speak with someone in management they refused and told me they did not have any contact information for management. What a bunch of BS! No Customer Service and no ethics in business! BEWARE OF DOING BUSINESS WITH EASY CANVAS PRINTS. Lastly, I requested refund and challenged the charge based on the fact they failed to deliver as promised!

Tip for consumers:
Look for an alternative to Easy Canvas Prints

Products used:
24 x 36 canvas print

Service
Value
Shipping
Returns
Quality
Thumbnail of user shengz2
Virginia
1 review
6 helpful votes
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July 30th, 2018

They are sending Spam emails from different email address everyday, and there is no way to unsubscribe them or stop them. This is very frustrating! Please do not support such a terrible business.

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From the business

The leader in custom canvas prints online. Save 85% on canvas prints. Just choose the size and wrap thickness of your canvas print, upload your pictures or art, choose your border and join over 1 million happy EasyCanvasPrints.com customers.

Business History

Turn your photos to canvas with Easy Canvas Prints™. Our photos on canvas are great for decorating your home or office, and perfect as photo gifts! With our easy to use canvas prints designer, you can turn your very own image into a stunning work of art on canvas! Our canvas prints are printed and stretched in Austin, Texas by our team of canvas professionals, and each one comes ready to hang with a classic semi-gloss finish.

Company Representative

Thumbnail of user tylert63
Tyler T.
Typically does not respond to reviews

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