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EasyCanvasPrints has a rating of 2.9 stars from 432 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EasyCanvasPrints most frequently mention customer service, poor quality, and full refund problems. EasyCanvasPrints ranks 99th among Art Prints sites.
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We ordered update pictures of our sons, and chose canvas. The results were very good. Quality and value of purchase was surprising. Would definitely recommend this service. Also delivered several days early.
I would like to have my money back. As you can see from the photos, the pictures are damaged: the paint is peeling off the acrylic because they were improperly packaged. The adhesive tape was applied directly to the picture, or it shifted during transport. The outer boxes had no damage. Only when we opened the box did we realize that the adhesive tape was applied directly to the picture. Additionally, the adhesive tape was placed in such a way that it did not hold the picture securely. As a result, it was loose inside the packaging after the adhesive tape came off. I have photographed one of the adhesive tapes for you, where you can even see the paint stuck to it. Moreover, the pictures have several 'print streaks.' This clearly shows that the printer used did not have enough ink. I have also tried to photograph these streaks. Additionally, you will receive the complete photos as requested. I am more than disappointed and must inform you that I will definitely not be recommending your company.
I purchased my canvas June 6th and still have not received it. It stated it was delivered in Austin, Texas - I am in Nashville. When I contacted customer service they stated UPS tried to deliver it but I had the wrong address. I sent them the UPS tracking which clearly states it was signed for and delivered in Austin, TX. They stated I can re-order but I have to pay an additional $32.00 for another delivery OR I can get a refund for the canvas minus the delivery fee. I honestly just want what I paid for MY CANVAS. Customer service via email is responsive - not so much on the phone. DO NOT USE THIS COMPANY!
I just got the canvas today and wow, just wow! I seriously think it's the best ever... so glad I trusted EasyCanvasPrints with my Daughter's Senior Picture.
I saw all the great reviews but, the price was great so i was hoping it would be good, it was even better than expected and came so quickly! I cant wait to order more... Thank you!
Products used:
Ordered canvas prints
Our canvas arrived quickly and it was just as we ordered it. The colors are bright and beautiful and the picture is crisp. The cost was reasonable, and we will enjoy our canvas for years to come
This is my go to company for canvas prints they come out photo quality even large prints I ordered several 24x36 and they come out perfect and by far the best price on the internet
It is so nice the quality is so good the actual picture is awesome I would and have recommended easy canvas prints to my friends and family and you can't beat the price.
Products used:
Canvas picture
I was very pleased with my how my pictures turned out. Price was very reasonable and the ordering process was very easy. Shipping was very quick and everything was wrapped well. Thank you.
Products used:
canvas prints
Make sure you look over you portrait carefully. When mine came in I was totally shocked on how beautiful it was, until I looked it over the wood on the back was cracked. I was so so disappointed.
Products used:
Canvas portraits
This is my 2nd order and I'm so pleased that it came in before my husband's 50th birthday. Keep up the great work and fast service. And love how carefully each canvas is packed.
Products used:
Canvas 36 in x 24 in
When I called to check on image quality shortly after my order was placed, the call went through quickly and the rep was very kind and easy to work with. I have ordered prints in the past and they have all turned out great, I'm looking forward to getting these next set of prints!
As a graphic designer, having a high quality print to begin with is key, you can't expect a low quality image to be blown up to 18x24" without issues. I personally think that may(?) be the issue people are having with getting blurry prints, they may have a photo that looks good at 4x6" but when blown up to 18x24"+ there are not enough pixels to compensate for the size difference thus making the canvas image blurry.
That's just my experience and opinion though, there could be hiccups I'm not seeing. If you are worried about image quality, feel free to call them! As I said my experience was great and only took 2 minutes extra of my time to call and verify. I'm not affiliated in anyway, I just saw how many awful reviews there were and wanted to share my experience! :)
Paid $37.48 plus tax for a 16x16 pillow. Pillow was not 16x16 it was 13x13. Huge difference! Very very cheap quality material! And Print quality was very poor. One good thing I have to say is I was supposed to get the pillow on the 29th and got it on the 20th. Expected much better then what I got. $40 plus dollars for cheap little pillow is rediculous, print or no print. Going to call and see what they say. By other reviews does not look good lol
My wife and I placed our first ever order with Easy Canvas Prints in September. The process was simple and our order total for 2 canvases came to $82.91 with tax and coupon discount. I even screenshotted the final order page before I hit the send button to show my wife all the details. Thank goodness I did screenshot it because right after I hit "Secure Checkout" a screen popped up saying thank you for your order of $118.32! I couldn't believe it. I even checked my email and sure enough they had charged me $118.32. I immediately tried calling Easy Canvas Prints but they don't have any customer service on Sundays.
First thing Monday my wife called their customer service line. A representative named Kenny answered. My wife explained the situation and conveniently he asked "I guess you don't have a screenshot do you?" You bet your sweet ### we do. We sent the screen shot while still on the phone and he viewed it and said the coupon code we used expired the second we sent it but he would fix it and this "doesn't happen very often."
Long story short, Kenny never fixed our problem and after another call to customer service one week later we FINALLY got our $35.41 refunded. The prints came in the mail on time and were decent quality but...
Never Again!
We sent a picture of our granddaughter at the beach for her father's wedding to Easycanvas. When we received it, it was much darker than the original. We called and talked to a very nice man who agreed with our conclusion. He said to go into the camera and brighten the picture and send two or three in that were actually brighter than we wanted They'd put them on canvas and send them back. We pick the one we like and return the rest for credit. So we did all that We were charged $118 for the three new pics, but I figured we'd be credited that same amount after we returned the three we didn't want. So I sent back the three and waited for the credit. Finally, I called and talked with an arrogant young man who made it clear in his five months with the company, it was never done this way and that I had obviously misunderstood instructions. We argued for a bit until I finally asked what they were going tp do for me. He then talked with a supervisor and gave me $75 credit. In the end, after a lot of hassle, we got a nice picture costing us $100 instead of the $37 we anticipated.
I ordered 13 different 11x14 on 12/2/21, I received them all 8 days later on 12/10/21. They turned out excellent, exactly what I ordered. I'm so excited to give them to my friends & family!
Tip for consumers:
Make sure it's a GOOD-EXCELLENT quality image uploaded especially if in larger sizes. They don't edit/fix/alter, so if you upload a blurry image, that is what you get.. You will get what you upload.
Products used:
11x14 & 14x11 canvas prints
Last week I placed an order, which should have totaled $60, including shipping. When I clicked to complete the order, the shipping cost changed, jumping from $29 to $147. There was no way to stop the order going through, so I immediately got on chat (it was after hours) to request they cancel the order and issue a refund. I left my name, phone number, and email address. Then I went to their contact form and sent an email. No one replied to me. The next day, I tried calling but couldn't get a human being, so I went back to the chat box, and my same chat was there but marked "RESOLVED" and saying I would hear from the company via email. I checked my inbox and spam folder. Nothing. I then got an email saying my order had shipped, so I replied to their provided email address, demanding that they refund the shipping overage.
I finally got a reply from customer service after three days. They said they were sorry about the cart glitch and would refund the shipping difference ($128) within 10-14 working days. Here's hoping! The canvas print arrived, well packaged and in good shape. The print quality is a little bit grainy up close, but the 36"-wide shot looks really good if you step back a foot or more. I'm happy with it, but I don't think I'd chance placing another order if the company hasn't fixed the glitch that caused me to be overcharged so much in the first place. Probably safer to go with a local printer.
Placed an order to be shipped directly friends. It was to be a wedding gift. THEY DO NOT GIVE YOU THE OPTION TO ADD A NOTIFICATION SAYING SOMETHING LIKE "This was sent to you by Mr & Mrs________ as a wedding gift".
Not a thought out ordering system... seems like something you'd encounter if you were doing business with some company in China or one of the 3rd world Asian companies!
Apparently I zoomed the picture In too much because when I got it the picture wasn't a clear picture. I've used other company's that let you know it's blurry. This company didn't
Tip for consumers:
Make double sure your print is not blurry because they don’t inform you.
Products used:
Canvas print
The galapagos tortoise shell was too light and much lighter than the photo I sent. It should have had a similar color value to the head and feet of the tortoise and the green leafy background.
I purchased the 30x40" canvas and the quality was amazing. Not blurry at all and it's a good quality canvas. It did not feel flimsy while moving it around showing my family.
I love the quality of my pictures from easy canvas prints! The site was easy to navigate and helpful in determining size of the print, and how the finished product would look.
This is the second time I have used your business. The first time made me come back. The second time... WOW! Very pleased with your work. Plan on using you again in the future.
I also encountered horrible service-not just with the product but also with the customer service rep. Two weeks ago, I ordered 4 large canvas prints. I understand things could happen in the process and normally someone should or would contact via email or phone call with problem or updates. The two weeks went by and I haven't heard anything so, I decided to check on my order online but was unable to get an update. I called instead and was told that my order has been canceled and put on hold because it needed some change with my image.
The customer service lady on the phone was a bit snarky when I expressed my order disappointment and was trying to cut short just to tell me I need to redo my image ok!
I requested to speak with a manager to hear their side of story but then manager told me "yes, you need a new image redo" and I understand that you're unhappy with your order and I'm happy to refund.
The point is. They have my information and they never called me or emailed to tell me anything, they just hold it for two weeks until I called my self! The manager offered to create a new order but I'm not interested to work with them anymore because of super poor service all around. A new order? Really, no expedite print because you failed to process original order for two weeks? I'm paying customer, not asking for any perks other than reasonable communications and receive what I paid for. I am livid because I WAISTED 2 weeks wait time and would never recommend EasyCanvasPrints company because it was Un-Easy to work with this company.
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The leader in custom canvas prints online. Save 85% on canvas prints. Just choose the size and wrap thickness of your canvas print, upload your pictures or art, choose your border and join over 1 million happy EasyCanvasPrints.com customers.
Turn your photos to canvas with Easy Canvas Prints™. Our photos on canvas are great for decorating your home or office, and perfect as photo gifts! With our easy to use canvas prints designer, you can turn your very own image into a stunning work of art on canvas! Our canvas prints are printed and stretched in Austin, Texas by our team of canvas professionals, and each one comes ready to hang with a classic semi-gloss finish.
