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EasyCanvasPrints has a rating of 2.1 stars from 440 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EasyCanvasPrints most frequently mention customer service, poor quality, and full refund problems. EasyCanvasPrints ranks 92nd among Art Prints sites.
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Apparently I zoomed the picture In too much because when I got it the picture wasn't a clear picture. I've used other company's that let you know it's blurry. This company didn't
Tip for consumers:
Make double sure your print is not blurry because they don’t inform you.
Products used:
Canvas print
Date of experience: October 28, 2021
The galapagos tortoise shell was too light and much lighter than the photo I sent. It should have had a similar color value to the head and feet of the tortoise and the green leafy background.
Date of experience: June 23, 2022
I love the quality of my pictures from easy canvas prints! The site was easy to navigate and helpful in determining size of the print, and how the finished product would look.
Date of experience: July 1, 2021
I purchased the 30x40" canvas and the quality was amazing. Not blurry at all and it's a good quality canvas. It did not feel flimsy while moving it around showing my family.
Date of experience: November 13, 2021
This is the second time I have used your business. The first time made me come back. The second time... WOW! Very pleased with your work. Plan on using you again in the future.
Date of experience: September 27, 2017
I also encountered horrible service-not just with the product but also with the customer service rep. Two weeks ago, I ordered 4 large canvas prints. I understand things could happen in the process and normally someone should or would contact via email or phone call with problem or updates. The two weeks went by and I haven't heard anything so, I decided to check on my order online but was unable to get an update. I called instead and was told that my order has been canceled and put on hold because it needed some change with my image.
The customer service lady on the phone was a bit snarky when I expressed my order disappointment and was trying to cut short just to tell me I need to redo my image ok!
I requested to speak with a manager to hear their side of story but then manager told me "yes, you need a new image redo" and I understand that you're unhappy with your order and I'm happy to refund.
The point is. They have my information and they never called me or emailed to tell me anything, they just hold it for two weeks until I called my self! The manager offered to create a new order but I'm not interested to work with them anymore because of super poor service all around. A new order? Really, no expedite print because you failed to process original order for two weeks? I'm paying customer, not asking for any perks other than reasonable communications and receive what I paid for. I am livid because I WAISTED 2 weeks wait time and would never recommend EasyCanvasPrints company because it was Un-Easy to work with this company.
Date of experience: November 1, 2019
Came uneven
Had no choice to still give as a gift
Don't care
Very poor customer service
Too late for a picture as had to give before they asked for a picture!
Never again
Date of experience: October 25, 2019
I just got spam on behalf of this company. I never authorized this company to access my email. Any company using spam is automatically suspect. I recommend avoiding.
Date of experience: March 10, 2019
I was told there was a 30-day wait for a single print, but I was charged immediately. I asked for a refund more than 2 weeks later & was told it could be a 7-14 day refund process. This is illegal.
Date of experience: July 1, 2020
I ordered an original photo printed onto a canvas about a month ago as a gift for my boyfriends birthday. I ordered a custom measurement that was quite large at 36"x 24". I've never ordered a print onto a canvas before so I didn't know what to expect but I took my chances and thought I'd give it a shot.
When the package arrived it came in a rather large box so I was a little nervous. I opened it and peaked at it quickly without taking it completely out of the box and at first I was really disappointed. It looked really blurry and almost horribly pixelated. Once I had a second to myself to fully take it out of the box and really look at it, then I realized I was totally wrong! Up close it almost looks as of it was a painting of the original photo. Once I took a step back and really looked at it after hanging it up on the wall was when I realized that it was absolutely PERFECT!
I'm completely satisfied with the product and my boyfriend absolutely loved his gift! Which is what ultimately matters being that it was a gift for him. I would definitely buy again! Don't let the negative reviews steer you away. Definitely worth trying out and I would definitely order from them again!
Date of experience: June 4, 2019
Have had several prints of my dogs done here over the years, with frames. I am very satisfied and will return for more. Excellent quality, fast service, fair price.
Date of experience: September 27, 2020
My canvas just arrived! I opened it with great excitement and I'm still sort of excited about it. I am disappointed in the quality of the canvas and to find out the frame is actually a compressed board, not wood. There is also a noticeable blemish (a "holiday") in the photograph. The packing was not to protect the canvas's edges either. It was in a shrink wrap and then placed in a box. No extra padding or cushions for the edges. There are scuffs on all four of them, one being more defined than the other three. There's also a scuff on the bottom edge of the photograph. This one isn't that big of a deal, but the edges look poor and definitely make me question the quality of the canvas and question how long this canvas will last. My husband and I move every few years and I fear this canvas won't even hold up through one move without additional scuffs do to the low quality of the canvas. I have been over the moon waiting for this canvas with this photograph and now I just fear it won't even last 5 years.
Date of experience: December 9, 2014
Great quality canvas prints, at a great price and arrived quickly! My only complaint is I was not able to upload the full size image, 24.5MB, and when ordering on my phone the next largest size I could select was 1.1MB which is quite a bit smaller. So for the size canvas I ordered (18'x24"), the image was not as clear as I would have hoped. I didn't even think about that until I received the canvases. The site allows for images up to 20MB but I would have needed to resize each image on a computer and upload from there. Just an FYI before you order! Prints still looks beautiful and I would order from Easy Canvas Prints again.
Date of experience: November 9, 2021
I originally received my photo and disliked the quality. I contacted costumer service and they reprinted a new one at no cost to me to make sure i loved the product. Very nice and love my order
Date of experience: July 27, 2019
When ordering I chose an option to arrive before Xmas. No price was listed on the page. The next page was $100 more. I wanted to cancel because $100 shipping is a RIP-OFF. When I tried to close the page, just touching the page near the buy button finalized the sale and sent me to the next page. I had no intention of buying.
This was on Sunday December 16,2018. I tried to cancel by using the company's Chat window. It said, we're closed, call us. I called, the message said, we're closed leave a message. I left a message and sent an email all within 5 minutes of mistakenly placing this order. They next afternoon at work I found a new email saying I was too late to cancel and they were shipping if I didn't call. I was at work and couldn't call until after 9:00 pm. I called, 37 minutes on hold, no answer. Now I received an email that they shipped. Indisputed with PayPal. They are obviously trying to scam me and push me into allowing it to happen. Wrong guy to try that crap with. I'll review them EVERYWHERE!
Date of experience: December 17, 2018
I loved the picture. It looks exactly like my original design. I value my designs and the work that I input into that design. Thank you. Sincerely, Melodie Lucy
Date of experience: November 12, 2021
Print came out exactly as I expected it would. Quality is amazing, colors are great. Don't see any way it could be improved upon.
Tip for consumers:
None, it's so easy to do
Products used:
Canvas picture
Date of experience: November 15, 2021
I love the quality of these canvas. They get here fast and in good packaging. I've ordered a couple already and plan on ordering more!
Products used:
Canvas
Date of experience: October 19, 2021
Ordered this as a gift for my husband. Was truly impressed with how quickly I received it and what great quality it is! Will be back!
Date of experience: November 17, 2021
Anything over that size will become increasingly pixelated. Their "aspect ratio" is all wrong. They blurred larger prints BAD.
Staples can blow things up and it looks like the original. This place could make a face look like a swirl of marble cake and melted crayons.
Do NOT EVER get the 24"x 36" or larger.
You'll only see some crap worse than Minkraft.
They never get the phone.
They asked my husband to e mail.
He sent 4 separate e mails.
Their e mail did not take the uploaded professionally done pictures, saved in our computer, side by side to the horri le job they did on blowing up "prints". (If you want to call it that)
The 11 x 14 came out nice
16* 20 detail started being lost.
18* 24 more colors and more blurring
24 x 36 was horrifying and awful.
Much of the original was missing too as each size went up.
We understood some of it would be wrapped around the canvas. Each size up just chopped off more and more of the pic. It's like when you zoom in on the i phone and cut off the outer picture. They made it worse each size past 11*14
Only the 11 x 14 came out as a true "print".
The rest were increasingly bad versions.
Wasted $$$$
My husband has the photos. If need be we'll make a video of best to worst.
Just get 11-*14 or smaller.
Sorry
Tip for consumers:
That they cannot blow up a picture at all
Products used:
Canvas prints
Date of experience: October 1, 2023
The print looks blurry and there is a major glare. Not sure if anything can be done to help with the clarity
Tip for consumers:
make sure your picture is very very clear
Products used:
canvas printing 11x14
Date of experience: November 18, 2021
This is my 2 Nd purchase with easy canvas. It is very good quality & my picture came out not burly. I will definitely be using them in the future.
Products used:
Photo
Date of experience: November 7, 2021
Well done. Colors are vibrant and very clear. Nice that the print was made quickly and delivered within a few days.
Date of experience: November 12, 2021
Gift mounted upside-down, NO QA. Took 7 calls, email & photos over 2 weeks & only got an 88% refund.
Tip for consumers:
After 2 weeks, 7 calls and emails plus photo proof of their mistakes/errors, they denied the problem and only offered a partial refund.
Absolute cruddy unacceptable experience, product, and service. Block any use of this website company if you value your money, or expect getting what you purchase!
Products used:
Gift; framed artwork that was mounted incorrectly for the design, and was shipped this way, so no quality assurance was performed twice!
Date of experience: November 5, 2023
The leader in custom canvas prints online. Save 85% on canvas prints. Just choose the size and wrap thickness of your canvas print, upload your pictures or art, choose your border and join over 1 million happy EasyCanvasPrints.com customers.
Turn your photos to canvas with Easy Canvas Prints™. Our photos on canvas are great for decorating your home or office, and perfect as photo gifts! With our easy to use canvas prints designer, you can turn your very own image into a stunning work of art on canvas! Our canvas prints are printed and stretched in Austin, Texas by our team of canvas professionals, and each one comes ready to hang with a classic semi-gloss finish.
