• EasyCanvasPrints

EasyCanvasPrints

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Overview

EasyCanvasPrints has a rating of 2.9 stars from 432 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EasyCanvasPrints most frequently mention customer service, poor quality, and full refund problems. EasyCanvasPrints ranks 99th among Art Prints sites.

  • Service
    144
  • Value
    144
  • Shipping
    143
  • Returns
    66
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
5
Neutral
0
Negative
15
180
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How would you rate EasyCanvasPrints?
Top Positive Review

“So pleased with results”

Millie B.
12/30/23

We ordered update pictures of our sons, and chose canvas. The results were very good. Quality and value of purchase was surprising. Would definitely recommend this service. Also delivered several days early.

Top Critical Review

“Horrible! It's a fraud! Be careful!”

Susanne K.
9/13/24

I would like to have my money back. As you can see from the photos, the pictures are damaged: the paint is peeling off the acrylic because they were improperly packaged. The adhesive tape was applied directly to the picture, or it shifted during transport. The outer boxes had no damage. Only when we opened the box did we realize that the adhesive tape was applied directly to the picture. Additionally, the adhesive tape was placed in such a way that it did not hold the picture securely. As a result, it was loose inside the packaging after the adhesive tape came off. I have photographed one of the adhesive tapes for you, where you can even see the paint stuck to it. Moreover, the pictures have several 'print streaks.' This clearly shows that the printer used did not have enough ink. I have also tried to photograph these streaks. Additionally, you will receive the complete photos as requested. I am more than disappointed and must inform you that I will definitely not be recommending your company.

Reviews (432)

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customer service (84) canvas prints (96)
Thumbnail of user sharonr1531
Illinois
1 review
0 helpful votes
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November 10th, 2021

Easy to order, quick turnaround, colors popped. More than expected. Family loves it. Definitely going canvas in the future!

Thumbnail of user deborahb1742
California
1 review
0 helpful votes
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November 13th, 2021

I've ordered 3 times within a month I am hooked. Excellent work and great service. Delivery is pretty quick

Tip for consumers:
Get the no glare coating on pictures

Products used:
Pictures

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Value
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Thumbnail of user trishs171
Maine
1 review
0 helpful votes
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June 29th, 2022

This picture taken with my cell phone came out beautiful! Wrapped canvas was the way to go! Will definitely order again!

Products used:
Wrapped canvas print.

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Value
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Thumbnail of user meganp311
Pennsylvania
1 review
0 helpful votes
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November 27th, 2021

Great quality, quick shipping, no hassle! Will order from this website every time i need or want a canvas print!

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Value
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Thumbnail of user billf334
New York
1 review
2 helpful votes
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May 23rd, 2020

Horrible customer service, can't accommodate the simplest request, even if it would cost me more money

Thumbnail of user dennisw721
California
1 review
0 helpful votes
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November 12th, 2021

Over 40 inches high and no pixelation, Looks great. From order to delivery was only about a week and a half.

Thumbnail of user myrnag
California
1 review
11 helpful votes
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January 27th, 2015

It's like playing Russian roulette with this company's printing process. I ordered two canvas prints, the first one a sepia-colored image which was reproduced correctly. The second one unfortunately was delivered with an orange tint throughout the image. When I opened the box, the first thing I saw was orange. Even the bright white pants from my original submission were tinted pink. After sending photos of the orange-tinted canvas, Allen from the "Customer Love Team" at Easy Canvas Prints agreed that "the lighting in the pictures is very orangy/hazy."

He blamed it on the original image. However, I have had the image reproduced in large scale before and never had this problem. I use photoshop at home where I can blow up the image to detect for these flaws.

He said the retouching fee would be around $20 to have their "art team edit photo to counter act the orangy nature." He later wrote, "To have us correct this photo and reprint the canvas you would be looking at a total charge of $29.30 which would include a retouch fee for our art team to edit your photo, as well as a shipping fee to send the canvas back out."

Despite repeated attempts to also draw attention to the fact that my signature at the bottom of the right hand of the image had been cut off, Allen never addressed it.

Allen said the second option, reprint with a new image, would be at no cost except for a shipping fee of $14.30.

However, after about five emails, and no attempt to even address the other issue of my signature cut off at the lower right hand corner, I hesitated to risk another Russian roulette, a hit and miss of getting a quality print, so I chose to forego having to deal with their unreliable printing process. If they couldn't get a simple color image done correctly or deal with a signature placement, I hesitated to even pay 14 bucks in shipping and risk another similar situation.

Not only did they ruin the canvas print, but a special gift I was to give someone. I will never use this company again and I suggest you don't either..

Thumbnail of user tl299
Ohio
1 review
0 helpful votes
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November 17th, 2021

It is very blurry... i have ordered before & was happy with picture... this was a collage & there wasn't mentioned a issue w pixel.

Products used:
Collage

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Value
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Quality
Thumbnail of user kimberlym1714
Missouri
1 review
0 helpful votes
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September 3rd, 2021

LOVE LOVE LOVE. Canvas Prints!
They are fast and amazingly good at packaging.
I have used them several times and will continue to use them.

Thumbnail of user normg32
Canada
1 review
0 helpful votes
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January 20th, 2023

I was looking to get some recent, some old and some scanned photos made into canvas prints. After searching online I came across Easy Canvas Prints. I was amazed at the pricing and was a little hesitant to order thinking quality might not be very good at these prices. I wasn't willing to pay 3 or 4 times more at other sites so I dug deeper. After reading lots of negative reviews on Easy Canvas I became very concerned so I decided to call customer service. Some reviews said customer service was non existent but I was able to reach someone right away. The woman I spoke to was very helpful and answered all of my concerns. She walked me through the process and waited until I had uploaded the prints and sizes I wanted. Then she accessed my order and sent me an email with my prints so that I could proof them. We talked about complaints regarding the mirror image wrap and she explained that there are different options that you can access online, which I did with her help. I ended up going with the black edge as I didn't like the mirror wrap either. I placed my order, for 11 prints ranging in size from 11" x 14" and 8" x 10", on January 10,2023 and received my order on January 18th (shipped to Canada). I was excited but a little anxious to open and view my order but when I did I was very happy. The prints look great. The frames and edging look great. Some of the photos I used were scans of photos from 1998 and 1999 and they turned out better than I had expected. All in all I am very pleased with the quality, the customer service and the timely delivery of my order and I am extremely pleased with the price. I will definitely be ordering from Easy Canvas again. I would recommend calling customer service for help in choosing the options and to have them send you proofs so you can see the finished product before ordering. Cheers

Tip for consumers:
Make sure to contact customer service before placing your order. This way you can have them send you proofs so you can confirm the quality or make any changes before placing your final order.

Products used:
Canvas prints

Service
Value
Shipping
Quality
Thumbnail of user larryk151
Illinois
2 reviews
2 helpful votes
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May 29th, 2022
Verified purchase

I've used Easy Canvas Prints for years but may not use them again. Ordered an 11x14 print at the "special price plus $9.99 for shipping. Fine. They even sent me a new offer to order another 11x14 free, just pay shipping. I responded to this offer and ordered the 2nd print. However they charged me the regular "special price" plus $9.99 shipping. I was unable to change my order,,, their website would not accept my attempt to change my order quantity to "0". So my order was processed. I immediately contacted customer service and they apologized and promised to credit me for the difference which I deemed to be $14.99, the price they charged me for the print. Turns out they only credited me $6.85. When I asked why they said that shipping on the "free" print was $17.99. Here's their response:
"The offer for your free 11x14 canvas just pay shipping+tax has a shipping fee of $17.99 & tax of $0.99 for a total of $18.98 for a cost difference of $6.85 from the $25.83 you paid. The current promo applied on your order is for up to 87% off canvas with $9.99+tax shipping, each promo has a different offer for shipping along with a different offer for the canvas cost."

Seems to me their free print wasn't free after all as they jacked up their shipping price by $8.
Granted $8 isn't a huge sum of money but the business practices employed by Easy Canvas Prints -- first charging full price on the "free" order, not allowing an order to be changed on checkout, and increasing freight charges on the free item all add up to a lot of inconvenience and second thoughts on using their service in the future. Too bad, I was happy with their product.

Service
Value
Shipping
Quality
Thumbnail of user lawrences502
Illinois
3 reviews
0 helpful votes
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October 23rd, 2021

Great customer service to reprint my order which was much too light. Charged for shipping AGAIN though.

Tip for consumers:
No shipping refunds on problems.

Products used:
Photo

Service
Value
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Quality
Thumbnail of user erinj181
Nebraska
1 review
0 helpful votes
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October 20th, 2021

Love these so much! The price is soooo worth the quality and the finished product is absolutely stunning

Tip for consumers:
Nothing. Everything was straight forward and I got exactly what I wanted and thought I was getting. Very satisfied

Products used:
Canvas prints

Thumbnail of user debrak500
Texas
1 review
0 helpful votes
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October 6th, 2021

I was worried my image would Pixelate when blown up but it's fantastic. Quality work with the gallery wrap as well.

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Value
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Quality
Thumbnail of user joleenas
Kentucky
1 review
0 helpful votes
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November 10th, 2021

Absolutely beautiful canvas prints! Wouldn't shop anywhere else! Quality products, great prices! Thank you.

Tip for consumers:
Proof of purchase asked for.

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Value
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Thumbnail of user wesf22
North Carolina
1 review
0 helpful votes
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September 28th, 2021

I have ordered two prints from Easy Canvas and have been VERY pleased with both! The process was simple and easy and shipped quickly.

Thumbnail of user walkerv3
Tennessee
1 review
11 helpful votes
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February 5th, 2019

As a professional, I was initially pleased with the color and overall look of their canvases (despite being printed on polyester canvas instead of cotton/cottonblend. But that's where the satisfaction ends. It turns out that on closer inspection the frames are made of pressed paper-like fiber, their stretching is sub-par, inconsistent, and prone to significant sagging in less than a year of hanging. The larger the canvas, the greater the sag, even in a climate controlled environment. Their basic hardware, a simple sawtooth, is inadequate and pulls loose from the cheap frame. I have had to replace all of my hardware. One pulled loose randomly and hit the floor.

When the sagging problem became significant (4 canvases in my studio deteriorated to an unacceptable level, and one frame actually began to wobble, indicating that the canvas was holding the frame, not the other way around) I contacted the company, sharing photos and videos of the defects. They looked them over and merely concluded that they could do nothing because the canvases were "out of warranty"(90 days) and suggested I use a blow dryer to shrink them. Really. I explained that sagging is a structural problem and that I cannot sell a product to a client with instructions to blow-dry it once the defects start to show up, but that was their FINAL word. So my final word to the wise is: RUN, don't walk from this company! The canvas is polyester, the frame is paper fiber, the hardware is dime-store quality, stretching is amateur, their shipping prices are excessive, and their customer service is an insult. (By the way, they call it customer love - don't be fooled. Management doesn't empower their customer service staff to fix problems, only tell them nicely to shove it. Use a blow dryer. Really? It is the automotive equivalent of putting sawdust in the transmission.

I spent a LOT of money with this company - 40 canvases - and am now waiting to begin hearing from unhappy clients when their canvases begin to fall apart as mine have. Lesson learned. Stay away from EasyCanvasPrints unless you enjoy being taken for a ride. By the way, when I got a third customer service person on the line, she answered the phone "Banners on the Cheap" (apparently they outsource "customer service" to a company that handles complaints for more than one company. When I was bumped up to their senior level person, he basically said too bad. Yes it is.

Thumbnail of user donnam2417
Colorado
1 review
0 helpful votes
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October 25th, 2021
Verified purchase

Could not beat the price the whole ordering process easy. The quality of the pictures were awesome

Products used:
6 12x12

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Value
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Quality
Thumbnail of user davide1794
Massachusetts
1 review
0 helpful votes
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November 29th, 2021

High Quality with Low Cost and from Large Size to Small - EasyCanvasPrints is worthy for displaying the beauty of your Art.

Thumbnail of user juliak263
Washington
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase

Exactly what I wanted and ordered. Great quality for such a low price. Will use them in the future!

Products used:
Canvas pixture

Service
Value
Shipping
Quality
Thumbnail of user rozieb
South Dakota
1 review
0 helpful votes
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November 14th, 2021

The customer service is over the top. Very helpful, understanding and accommodating. Great company!

Thumbnail of user jamesk966
Michigan
1 review
4 helpful votes
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February 13th, 2020

This company sends dozens and dozens of spam emails. I receive at least two spam emails from they every day. DO NOT PATRONIZE THEM.

Thumbnail of user michaels6633
North Carolina
6 reviews
0 helpful votes
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June 23rd, 2021
Verified purchase

The final project looks great! Very easy to order the print.

Thumbnail of user dinad80
New Jersey
1 review
0 helpful votes
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November 27th, 2021

Absolutely stunning! Fast shipping and well packaged, and at an unbelievable price! Love love love!

Thumbnail of user ernests257
Georgia
1 review
0 helpful votes
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June 7th, 2022

I would Highly recommend anyone to do business with Easycanvasprints. They did a Superb job for me!

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From the business

The leader in custom canvas prints online. Save 85% on canvas prints. Just choose the size and wrap thickness of your canvas print, upload your pictures or art, choose your border and join over 1 million happy EasyCanvasPrints.com customers.

Business History

Turn your photos to canvas with Easy Canvas Prints™. Our photos on canvas are great for decorating your home or office, and perfect as photo gifts! With our easy to use canvas prints designer, you can turn your very own image into a stunning work of art on canvas! Our canvas prints are printed and stretched in Austin, Texas by our team of canvas professionals, and each one comes ready to hang with a classic semi-gloss finish.

Company Representative

Thumbnail of user tylert63
Tyler T.
Typically does not respond to reviews

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