• EasyCanvasPrints

EasyCanvasPrints

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Overview

EasyCanvasPrints has a rating of 2.9 stars from 432 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EasyCanvasPrints most frequently mention customer service, poor quality, and full refund problems. EasyCanvasPrints ranks 99th among Art Prints sites.

  • Service
    144
  • Value
    144
  • Shipping
    143
  • Returns
    66
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
5
Neutral
0
Negative
15
180
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How would you rate EasyCanvasPrints?
Top Positive Review

“So pleased with results”

Millie B.
12/30/23

We ordered update pictures of our sons, and chose canvas. The results were very good. Quality and value of purchase was surprising. Would definitely recommend this service. Also delivered several days early.

Top Critical Review

“Horrible! It's a fraud! Be careful!”

Susanne K.
9/13/24

I would like to have my money back. As you can see from the photos, the pictures are damaged: the paint is peeling off the acrylic because they were improperly packaged. The adhesive tape was applied directly to the picture, or it shifted during transport. The outer boxes had no damage. Only when we opened the box did we realize that the adhesive tape was applied directly to the picture. Additionally, the adhesive tape was placed in such a way that it did not hold the picture securely. As a result, it was loose inside the packaging after the adhesive tape came off. I have photographed one of the adhesive tapes for you, where you can even see the paint stuck to it. Moreover, the pictures have several 'print streaks.' This clearly shows that the printer used did not have enough ink. I have also tried to photograph these streaks. Additionally, you will receive the complete photos as requested. I am more than disappointed and must inform you that I will definitely not be recommending your company.

Reviews (432)

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customer service (84) canvas prints (96)
Thumbnail of user levit11
Nevada
1 review
4 helpful votes
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August 20th, 2016

The following is based on my personal experience.
One of the two prints I ordered had a clogged print nozzle or something on the canvas, because the print has a 1 inch, in length white unprinted canvas mark in an area that cannot be cover with a frame. As an instructor of a graphic design career class (which produces industry standard prints), I would have explained to my students... When a customer purchases custom prints for framing... The print needs to be perfect. Because some customers do not voice their concerns about a poorly produced product... Some customers just never come back.

Thumbnail of user perryv14
California
1 review
1 helpful vote
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May 18th, 2019

I submitted a photo to be reproduced by Easy Canvas Prints for a birthday present. I was surprised at what they sent me. I got a dark and dreary reproduction of the photo I sent. I cannot give this as a gift nor can I hang it in my house. It is ugly. I wish I reviewed this site earlier I would have saved myself a lot of money.

Thumbnail of user nellm30
Oklahoma
1 review
0 helpful votes
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November 21st, 2021

The picture I recently received was far beyond my expectations. I was surprised how the features in our faces were done in a way that brought forth the best of us. I think the picture is enhanced by the canvas it is printed on. A new technique to me.

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Value
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Thumbnail of user caih1
Tennessee
1 review
7 helpful votes
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June 5th, 2020

Ordered one canvas with rush delivery (which doubled the charge-as I expected) Canvas turned out well. ( Did not receive email receipt confirmation upon order as stated would arrive soon after.) Made a copy of receipt total from my initial order as I ordered. Received two canvases and charged for two (the second $5 more than the first--from bank statement) Was charged for two rush deliveries. They were shipped standard delivery and identified as such, Requested refund for charge and shippings. So far no response. Cai

Thumbnail of user russelll336
Texas
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

When I received the 16 x 20 print, the quality of the materials and workmanship was OK and it was well packed and shipped lightning fast. However, about 25% of the top, 25% of the bottom, and 25% of each side was cropped out. That only left the center approx 30% or so of the image, meaning the rest is simply gone. Further, to get that small portion of the image to fill up the entire 16 X 20 print canvas, it was enlarged way beyond resolution clarity. Even the small portion of the image present is a blurry mess. The whole thing is a disaster and will go in the trash. Why not send it back? They do not honor their work and would only provide a 50% refund. They said don't send it back. I have no use for it, so trash it is. Very disappointed in their warranty policy; not fighting it because I just want to put the whole unpleasant experience behind me. But, will not use this company again.

Products used:
None. Nothing was useable.

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Thumbnail of user vickim21
Illinois
4 reviews
45 helpful votes
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September 19th, 2022

My first order was good, too. But my second was orange. Their customer service is terrible and after sending multiple photos showing their poor quality, they offered to reprint but charge me $21.49 shipping. I certainly don't trust that the second order will be any better than the first. I just want to return this trash & get a refund. DON'T WASTE YOUR MONEY! And checkout their complaints on BBB: https://www.bbb.org/.../easy-canvas-prints.../complaints
I'm still waiting for a refund that they finally offered but haven't issued yet. This has been going on since 9/1. Tomorrow I'm disputing the charge on my credit card and filing a complaint with the BBB.

Tip for consumers:
Don't waste your money!

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Thumbnail of user batiquewomanc
Florida
1 review
0 helpful votes
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January 1st, 2020

I just ordered two 24 x 36 canvas prints of photos I took while visiting Cuba. Both were from high resolution cameras with lots of pixels. To those who complain about pixelation, it is likely that the submitted image was taken from an iPhone or similar-there are size limitations as to how large you can make an image. I was satisfied with the image results I can't give it 5 stars as for the size of these 24 x 36 prints as there was no central support bar, leaving it very fragile. A sawtooth hanger on the back is also flimsy. It was a great value for the money!

Thumbnail of user mg811
Maryland
1 review
1 helpful vote
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October 6th, 2020

They charged my credit card more than the checkout price and they have very bad customer service. I am now scared to see the print quality because they already have very bad reviews here. I should have checked this out before I considered they can do the job. Please just go to amazon, there are a lot more options with better price.

Thumbnail of user petern63
Indiana
2 reviews
10 helpful votes
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December 1st, 2017

I ordered a few canvases from them. My initial order was a large canvas. First one sent was damaged, the replacement was damaged. The third one was good. They basically just wrap thin plastic around the canvas onto a cardboard back. Then slide it in a box. Not much protection and it slides around and breaks out. The customer service is awesome but that doesnt make up for all the aggravation. The couple I ordered after that were ok but packed the same. They must like sending replacements often. Ive been ordering from one of their competitors and the shipping protection is amazing! Their shipping time is also quicker Sorry Easy Canvas. Your quality is awesome but its a gamble if I get it in good condition.

Thumbnail of user barbarad1399
Florida
1 review
0 helpful votes
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October 20th, 2021

A very good friend passed away and I wanted to give his wife a gift of a Canvas picture with him & her during happier days that she could enjoy daily. I was 'more than impressed with the beautiful picture', and workmanship on the Canvas. I had a 'Dust Cover' placed on the back. I was surprised how quickly the Canvas was delivered (within days of ordering) and they had automatically placed a Wall Hanger on the back of the picture. I would absolutely order again & again from this company. Very happy gift giver I am. The packing box was well done and no damage thru shipping to me.

Tip for consumers:
Trust this company to give you a product you will be happy with.

Products used:
Canvas Picture from a Photo

Shipping
Thumbnail of user colleenr269
Georgia
1 review
2 helpful votes
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December 16th, 2019

I have used this service on a couple of occasions. Never completely happy but, kept thinking it was my fault. The last pic i wanted done was perfect and professional. What I got back was a complete mess. Incredibly blurred. Customer service was nice at first and Amber agreed that the my pic was clear and sharp. She said she would send over to another department and would get back with me. That was several days ago. During that time I emailed and asked what was going on and got email back saying ticket had been closed. Also if it wasn't for me to reply to the email. So I did. Meanwhile they send me a customer satisfaction survey. I said I was extremely disappointed in product and service. So today I get an email from Amber... she starts off by "So, again(never had contact with her since the first time) do you want a PARTIAL refund or a reprint. Tech guys say pic is fine from angle taken." WHAT? I will never use or recommend.

Thumbnail of user donnao601
New York
1 review
0 helpful votes
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October 25th, 2021

The quality and ease of using this site was amazing. The finished product (received three days after ordering) was impressive. I had an issue with placement of the hanger on the back of the canvas, but it was corrected by the production area

Products used:
Canvas

Service
Value
Shipping
Quality
Thumbnail of user kathym199
Arkansas
1 review
5 helpful votes
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November 17th, 2017

I just tried to order from EasyCanvasPrints. My total including the shipping cost was $49.79, I hit the submit order button and the total rose to $70.92. When I tried to call, they would answer & put the phone down until I hung up after 45 minutes. The only way I got a chance to speak to a person was when I hit the button for needing help in making an order. The young man was polite, but he kept saying he was on my side and he was sorry. He kept putting me on hold, trying to find some way to make this right. He offered to make it $61 but that is not what I the total was suppose to be. I see now they are not an honest company and will put a great price on their website, but won't honor it. You can't leave a review on their website either. THat is why all of them were positive.

Thumbnail of user johns11425
Michigan
1 review
1 helpful vote
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July 5th, 2022
Verified purchase

I found the website after a internet search not expecting alot. Boy was I pleasantly surprised. The web interface is intuitive for dimensions, orientation, and canvas specs. I uploaded one of my favorite photos and boom I had an order ready for check out. Shipping was very fast, less than a week. This is now my go to for transforming digital photos th wall art.

Products used:
Canvas art

Service
Value
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Quality
Thumbnail of user is50
Texas
1 review
0 helpful votes
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November 25th, 2021

I have never ordered from easy canvas prints but I was like why not let's try it. And when I received my canvas I loved it! It even got sent to me a few days early! So worth it, I will definitely be ordering more from easy canvas prints.

Tip for consumers:
NA

Products used:
Canvas

Quality
Thumbnail of user sonams12
Virginia
1 review
2 helpful votes
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January 26th, 2020

Received our canvas print from Easy Canvas Print for the first time and are disappointed in the quality. After putting the picture on the wall we immediately noticed rippling of the canvas in the top left and bottom left of the canvas. There is also visible indentations on the right side of the canvas. Seems like the canvas was not properly attached to the wood frame. We paid $75 dollars for this and are requesting either a replacement or our money back as it looks like poor craftsmanship. We've attached a picture so you can see. Would not recommend.

Thumbnail of user joni50
Colorado
0 reviews
0 helpful votes
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June 26th, 2022
Verified purchase

I previously had some of my digital art made into a 24x36 canvas. At the time, I didn't realize that I had made it with only 72 DPI (dots per inch). When I realized it too late, I expected the result to be blurry and pixelated. To my genuine joy and surprise, it looked awesome! Now I submit my art in 600 DPI and the results are stunning! In the pictures, can you tell which one is low-res? In other words, even if you are not an expert, your picture or digital art will look great! Highly recommended!

Tip for consumers:
The materials and the results are top quality!

Products used:
24x36 canvas prints. 7 so far!

Thumbnail of user elvies3
California
1 review
1 helpful vote
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September 22nd, 2019

Adding pictures and creating the canvas as your own was pretty easy. (I got a 12x12 canvas that had a collage of 9 pictures). Once I received my canvas I noticed that some pictures were a little blurry but I still enjoyed it. Good for it's price ($25 altogether). I've seen many mixed reviews on this website so I was nervous on getting my order, but it was better than I expected. Didn't reach my high expectations but it was almost there. Overall I would purchase again if the pictures were clearer than I wanted.

Tip for consumers:
Have hope that your canvas will be good

Products used:
12x12 canvas with 9 pictures

Service
Value
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Thumbnail of user kerrys98
Nevada
1 review
3 helpful votes
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November 15th, 2019

Oddly they have 90k 5 star reviews on their own site? That means nearly 100 thousand people have bought from them and left reviews, imagine according to them another 100 thousand people did not leave reviews... as many people forget therefore 200,000 people in the country minimum have ordered from them? Wow that means out of every 100 people you know one of them has bought from them and been so happy to leave a 5 star review? Nope they communicate poorly, change dates, over charge shipping. Go to walmart save your time, money and frustration. Sad these type of companies exist.

Thumbnail of user lynnh826
North Carolina
2 reviews
3 helpful votes
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November 8th, 2022
Verified purchase

I ordered a canvas print for a gift for a friend in September. As of today's date, Nov. 8. I still have not received it. Apparently the original order was shipped & when it never arrived the were going to send a reprint which also never arrived but was returned to the company. I was staying in touch with customer service & they were responding to all my emails. I have decided that I just want a refund and of course, now I am not getting a response at all! Never again will I use this company.

Products used:
Dont know quality or returns bacause I never received anything.

Service
Shipping
Thumbnail of user ar352
California
1 review
2 helpful votes
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October 2nd, 2019

I recently ordered 4-20"x16" canvas for $14.99/canvas. Before I submitted my credit card, the detail description of the charges were very clear: price, tax and shipping. However, I received a credit card charge alert $27.80 more than displayed price on their web site. I emailed to customer service - no response. Called the next day, and spoke to a customer service agent who apologized for the error and promised me a credit within few business days. We will see if/when I get the credit.

Thumbnail of user dont418
Florida
1 review
0 helpful votes
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May 17th, 2023

I ordered a print for my daughters birthday on 5-6 or 5-7, my wife ordered two prints on 5-8.My wife got her prints to give our daughter for her Birthday, while I was told my single print would not arrive till we were at out daughters celebrating on 5-19...why so long...DO NOT order unless you do so three to four weeks ahead of when you want it by...disgusting service, never again...stay away

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Value
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Quality
Thumbnail of user mykab1
Arizona
1 review
3 helpful votes
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May 27th, 2019

The reviews for this site are very mixed, but don't be turned off. Basically, if you upload a poor quality photo, it will still be poor quality once it's blown up. The picture I had put on the canvas was a professional picture, and looks exactly like the regular one. Give them a try.

Thumbnail of user joek936
Alaska
1 review
0 helpful votes
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June 27th, 2022

This business will charge you an awesome fee to do a large OR small canvas print - but will charge an unbelievable fee in shipping and that is where they rip you off.
Do not fall for their unethical advertising.

Tip for consumers:
Do not use this business

Products used:
N/A

Value
Thumbnail of user joelc517
Utah
1 review
1 helpful vote
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November 26th, 2021

I contacted ECP regarding an unsatisfactory print. I submitted my photo of the print as requested and haven't heard back from them in many days.
In addition, I submitted another order for an offer of 16x20 for $13.99. Nowhere on the web site or shopping cart was there any mention of the special offer. Instead the charge in the shopping cart was nearly $30.
When I got my confirmation email the charge was $192! And they had charged my credit card.
Failing marks on a couple of topics. Buyer beware!

Tip for consumers:
That their customer service sucks.

Products used:
Photo prints

Service
Value
Shipping
Quality

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From the business

The leader in custom canvas prints online. Save 85% on canvas prints. Just choose the size and wrap thickness of your canvas print, upload your pictures or art, choose your border and join over 1 million happy EasyCanvasPrints.com customers.

Business History

Turn your photos to canvas with Easy Canvas Prints™. Our photos on canvas are great for decorating your home or office, and perfect as photo gifts! With our easy to use canvas prints designer, you can turn your very own image into a stunning work of art on canvas! Our canvas prints are printed and stretched in Austin, Texas by our team of canvas professionals, and each one comes ready to hang with a classic semi-gloss finish.

Company Representative

Thumbnail of user tylert63
Tyler T.
Typically does not respond to reviews

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