• EasyCanvasPrints

EasyCanvasPrints

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Overview

EasyCanvasPrints has a rating of 2.9 stars from 432 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EasyCanvasPrints most frequently mention customer service, poor quality, and full refund problems. EasyCanvasPrints ranks 99th among Art Prints sites.

  • Service
    144
  • Value
    144
  • Shipping
    143
  • Returns
    66
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
5
Neutral
0
Negative
15
180
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How would you rate EasyCanvasPrints?
Top Positive Review

“So pleased with results”

Millie B.
12/30/23

We ordered update pictures of our sons, and chose canvas. The results were very good. Quality and value of purchase was surprising. Would definitely recommend this service. Also delivered several days early.

Top Critical Review

“Horrible! It's a fraud! Be careful!”

Susanne K.
9/13/24

I would like to have my money back. As you can see from the photos, the pictures are damaged: the paint is peeling off the acrylic because they were improperly packaged. The adhesive tape was applied directly to the picture, or it shifted during transport. The outer boxes had no damage. Only when we opened the box did we realize that the adhesive tape was applied directly to the picture. Additionally, the adhesive tape was placed in such a way that it did not hold the picture securely. As a result, it was loose inside the packaging after the adhesive tape came off. I have photographed one of the adhesive tapes for you, where you can even see the paint stuck to it. Moreover, the pictures have several 'print streaks.' This clearly shows that the printer used did not have enough ink. I have also tried to photograph these streaks. Additionally, you will receive the complete photos as requested. I am more than disappointed and must inform you that I will definitely not be recommending your company.

Reviews (432)

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customer service (84) canvas prints (96)
Thumbnail of user gideonw11
Wyoming
1 review
0 helpful votes
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November 9th, 2021

You're lacking quality pictures, vivid colors, are essential to print. I would love to give you my business, but I'm afraid you are not meeting my expectations. That is my concern. My prints are faded colors, and the quality is poor.

Thumbnail of user melanies844
Tennessee
1 review
0 helpful votes
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August 10th, 2022

I received an inferior product. The canvas was not placed right and the back portrait stand was put on crooked. I was told that I would get a refund. When I was refunded my money, I was only refunded 50% of my purchase. I called to find out why and they told me that this was the notes that they found on the record which was not what I told them. I was told I would receive a full refund. Never again!

Tip for consumers:
Beware!

Products used:
Canvas print

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Value
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Thumbnail of user brendaljohnson63
New York
2 reviews
0 helpful votes
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October 7th, 2023

I absolutely love how all of my Canvas Prints turned out! This company does an incredible job! I highly recommend this company for ordering Canvas Prints through; highly recommend! Great work; love my Canvas Prints!

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Thumbnail of user karenl2815
Massachusetts
1 review
0 helpful votes
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October 10th, 2021

My canvas was beautiful, and delivery was so quick. I compared it to one that I had received as a gift, and the quality was 10x better. Thank you for making it a great experience in a time of deep sorrow for the loss of our beloved dog Roxie.

Thumbnail of user sigride1
Tennessee
1 review
1 helpful vote
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October 23rd, 2021
Verified purchase

Hi. All else is great, but the picture that I submitted showed the feet of the two seated in front at the bottom, but the finished product cut off the feet, as shown in the last/3rd pic. The first two are the originals.

Tip for consumers:
Make sure you receive a proof. I didn't receive one.

Products used:
I would like to have it redone and have attached a larger photo, if that helps.

Thumbnail of user chrish104
California
1 review
5 helpful votes
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March 23rd, 2014

I have purchased over a dozen canvas prints from different online websites. They are often too dark, the color profiles are off, or the canvas looks ridiculously cheap. Easy canvas prints has the best quality for a good price. You can find cheaper canvas prints than easy canvas. Easy canvas has a great combination of quality and great price.

Thumbnail of user ema28
Oklahoma
1 review
0 helpful votes
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May 5th, 2023

Ordered two 30"x40" acrylic prints. One is perfect but the other has a white border on two sides. The border was not present on the picture nor was it on the screen when I uploaded the image.
Customer service's response was that it was my fault and I'd have to pay for a new one plus shipping.

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Thumbnail of user mkirklandpft
Kentucky
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

Purchased 15 prints ranging from 8"x8" to 24"x36". The prints were using AI-designed images. Each of the images I upscaled after designing, or so I thought. 14 out of the 15 are immaculate. One isn't as crisp as the others. I attributed this to probably not uploading the upscaled version of that particular image. I have already received numerous compliments on the artwork and it's great to say that I "designed" it. Price was great (under $300 shipped for all of the prints). It took under 2 weeks to get to my door (I chose the slowest option to align with my traveling). And the product is phenomenal. Even the one that is "off" is only noticeable to me. My art ranged from dark, oil-style paintings, to bright pop art. And each one brought the elements of the original design. Will definitely order from again!

Tip for consumers:
I would definitely recommend using an image upscaling service if you are going to have a larger print made.

Products used:
Canvas prints

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Value
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Thumbnail of user joshuad314
New York
1 review
2 helpful votes
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December 31st, 2020

Received another customers canvas in the mail. Easycanvasprints response was that they would do a re-print but no compensation/relief for my troubles and late item. Multiple order customer over 4 years who wont be using them again.

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Thumbnail of user davidh4116
New Jersey
1 review
0 helpful votes
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June 17th, 2020

I have never had a custom print on a canvas and this project was very important. I worked on my design for a few weeks to get the exact High Quality outcome. I wanted to make sure the lighting, colors and scale was exactly correct. I uploaded the artwork and was given a Proof as PDF. What I saw was amazing... The Canvas arrive in about 10 days and upon opening it the quality was awesome,
Tip: Make sure you artwork is properly scaled to the size you and that it's greater than or equal to the size. When you scale up anything it will become pixelated. The Printout is as good as the Art within you.
If your canvas is large like a 30 x 40 I highly recommend using a wire picture frame kit and not the Teeth hangers.

Thumbnail of user beckit4
Illinois
1 review
2 helpful votes
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November 30th, 2018

Online order totaled $41.71 (original price was $385.95), when I received my receipt the total charged was $67.88. Shipping was supposed to be $7.99 (advertised price) but my receipt showed I was charged $9.99. The remaining difference must be tax added (no where did it state tax would be added) but the receipt didn't break it down to tell me it was tax. Based on the amount, it looks like the tax was added to the original price not the discounted price. When I called to cancel the order they state I should receive my refund by the middle of next week. Their excuse for the overcharge is an "online glitch". What they are doing is unethical and illegal (based on the research I did regarding taxation laws in Texas).

Thumbnail of user heidid222
California
1 review
2 helpful votes
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October 31st, 2022
Verified purchase

Can I give zero stars?! I ordered 4 acrylic prints from EasyCanvas Prints. Two of them were the wrong orientation and had white borders (didn't fill frame). Our faces/skin in all of them were red and pixelated! I can't believe they would send these out. At first customer service tried to tell me I uploaded them this way (the ones with wrong orientation) which wasn't the case. Ended up getting a refund. Use Costco - way better!

Quality
Thumbnail of user mikel216
Illinois
2 reviews
14 helpful votes
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November 15th, 2015

I ordered a 24x36 canvas print- Ordered the print 10/28 and received on 11/11/15.

I immediately noticed the corners had worn during transit- a bit surprising as this was a completely new print. The promotion I ordered through made the total order cost $53 which wasn't bad in my opinion for a print this large- but I did expect some kind of protection for the ink rubbing off during transit. I just hung the print and there is one white scrape on the right side and 2 corners with missing ink revealing the corners.

Overall, the print is what I expected for image quality- only surprised by how quickly the ink rubbed off- It would be nice if the company offered a lacquer to prevent this as standard.

Thumbnail of user cc813
Georgia
1 review
4 helpful votes
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July 7th, 2022

I spoke to Nichell J. Who provided zero support for their mistake of not providing proof. Zero accountability for their errors. They push errors they made off on the customer. No proof is presented prior to printing.
Fly by night business model with non-existent customer support. I will NEVER purchase from this dump again. All charges are disputed. You will never get any money for such a horrible business model.

Consider Canvaspop or GreatBig Canvas for a team that provides service and support.

Thumbnail of user eg13
California
1 review
4 helpful votes
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March 20th, 2012

Site does a good job on canvas prints and getting them sent quickly. They have good communication on status of order through email. They run really good promo like bogo free and free shipping. Definitely recommend if you need canvas prints.

Thumbnail of user geraldb443
Texas
1 review
0 helpful votes
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November 30th, 2021

With christmas coming we needed a few Canvas Prints. We ordered them with ease and got an almost instant reply. The price was right and the delivery came in only a few days.
We were very pleased with the results and will definately work with EasyCanvasPrintrs again! F

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Thumbnail of user samuelg457
Ohio
4 reviews
0 helpful votes
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November 21st, 2023

My friends just had their 57th anniversary recently and posted a black and white photo on Facebook. I enhanced the downloaded photo and colorized it. I set it to Easycanvas and they did a great job. I'm extremely happy and I'm sure my friends will be as well.

Tip for consumers:
Just a great overall company

Products used:
Print on canvas

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Thumbnail of user dy35
Maryland
1 review
1 helpful vote
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September 28th, 2020

One the screen, saved the picture as I assumed it would come to me - making sure... because my kid is a swimmer and was doing the butterfly stroke in the picture... the entire picture was centered. Paid, received confirmation, received 16 x 20 canvas with his hand cut off on one side and almost on the other. Told them I would even send back the incorrect one if they would send me the correct one. No... their solution was to reimb. Me a portion. Are you kidding me? Your companies mistake and that's what I get? I have 35 pictures I'm about to send off to another company with better ratings so I hope it was worth it and I hope your CEO sees this and all the other one-star ratings you all continuously receive. SMH.

Thumbnail of user puddingc
Ohio
1 review
1 helpful vote
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December 16th, 2021

NEVER ORDER HERE
They never pick up the phone, never answer to your request, ignore canceling and even send wrong product. Bad Bad Bad. I don't want to give even one star. Trash!
(The picture I attached is someone else's which should be sent to New Jersey!)

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Thumbnail of user jessicah370
South Carolina
1 review
2 helpful votes
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March 6th, 2019

I love them! I ordered a huge 30"x40" family portrait, three 20"x16" photos of my kids, and two 12"x12" photos of my husband and I. I could not be more impressed. I was going to order the exact same package somewhere else but it was over $1000, so I went searching for better prizes and found Easy Canvas Prints. I am so glad I did! I saw there were mixed reviews but I took a chance and placed my order anyway. My entire order was less than $200, with shipping! It arrived early, too. The canvases are beautiful and look just like the pictures I chose, despite being blown up in size so much, and the colors are vibrant. I'm so excited to hang them and I will update about how well they do over time.

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Thumbnail of user tammys841
Iowa
1 review
0 helpful votes
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September 23rd, 2021

My Husband, was not at all pleased it! They didn't print the whole car, also blurry! And why did u send that other picture? Didn't like it at all! He loved the Camaro, that's why I ordered the Nova print.

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Thumbnail of user anned242
Minnesota
1 review
0 helpful votes
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August 11th, 2020

Well Easy Canvas prints have a great gimmick going. They say it is an ongoing issue that people upload the pictures and they look good but their software doesn't let you know it will be grainey or pixel like. So you call and they say "oh we can refund your print" or let's charge you a certain amount and you can reprint it again. So again they say it is an ongoing issue but don't fix it until you receive your print and then have to get it redone.

Tip for consumers:
Don't recommend this site. Basically it doesn't truly let you know if your picture is clear. So you get it and it is not clear.

Products used:
Canvas prints but when uploading them it doesn't show the true quality. Very misleading. Then you get to pay a new amount to fix it and get it shipped again.

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Thumbnail of user brennas51
Virginia
1 review
1 helpful vote
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January 24th, 2023

Glad I came to the reviews before placing my order. As I was "creating" my canvas print, I was happy with how it was turning out, cropping it, etc. Once I added my item to the cart, I noticed the pic looked "fuzzy". I zoomed in and it looked very pixelated and blurry- very different quality from what I had just uploaded and preparing. Upon reading the reviews I most likely would have received an i satisfactory piece….seems to be pretty common for this company. I have enclosed pics of how my project looked as I was cropping it vs. how it looked after I put it in my "cart".

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Thumbnail of user ninae60
Canada
1 review
0 helpful votes
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September 30th, 2021

WOW- I've never experienced such rude customer service in my life. The customer service rep not only REFUSED to put in my order over the phone but then she promptly hung up on me. When I called back, the second person at least placed my order but I received no apology when I explained to her that I was hung up on. I have ordered from them so many times in the past but this was the nail in the coffin. Easy Canvas does not care about their customers or the quality of their orders- that is clear to me now.

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Thumbnail of user merkavat
Texas
1 review
3 helpful votes
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May 17th, 2023

Sure wish my mom got her mother's day gift sooner. I've messaged and called over a two week period and STILL can't get an update to the status of my order. It's been "in queue" for nearly three weeks! I understand I chose a "slow" shipping rate, but to not even start the order until it's closer to its promised ship date is RIDICULOUS! HORRIBLE way to do business.

Tip for consumers:
Don't call "customer service" because they can't do anything.

Products used:
Photo

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From the business

The leader in custom canvas prints online. Save 85% on canvas prints. Just choose the size and wrap thickness of your canvas print, upload your pictures or art, choose your border and join over 1 million happy EasyCanvasPrints.com customers.

Business History

Turn your photos to canvas with Easy Canvas Prints™. Our photos on canvas are great for decorating your home or office, and perfect as photo gifts! With our easy to use canvas prints designer, you can turn your very own image into a stunning work of art on canvas! Our canvas prints are printed and stretched in Austin, Texas by our team of canvas professionals, and each one comes ready to hang with a classic semi-gloss finish.

Company Representative

Thumbnail of user tylert63
Tyler T.
Typically does not respond to reviews

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