Burgess

Can't leave a negative review. They are thieves nothing less. I ordered over $300 stuff and they failed to send allbut the seeds. Asked for a refund and they sent a gift check for them selves once more only reciving seeds. Ordered $125 of trees never recived, sent me yet another gift check but for a whole $23.72. Customer service isnt even in the counrt- they have no clue what they are doing; but more then happy to stealyour money.

Wow, I had the same experience as most others. The plants arrived nearly dead. They were just seedlings, not well rooted plants. All ended up dying. They would not replace or refund my money even though I followed their directions and sent them the original shipping label, which makes no sense. I sent clear photos of the plants the moment I openend the package. They charged me for plants that I ordered, but never recieved. I had to work with BBB to get my refund for the plants they never sent me. The would not replacd the dead plants or refund my money. For some reason they sent me back the shipping label and told me to give the plants a year and see if they come back.

I ordered garlic in September 2021 and got them in April 2022. I ordered several plants and seeds in JANUARY 2022 I had to call to get them to send the seed which came in late for planting in zone 8 some Of plants I ordered were on back order. I can under stand these not being shipped but everything else should already be here. I will not order from company or their new owners ( I was told by a person I talked to at Burgess Is Gurneys)

I ordered a couple apple trees, hydrangeas and grapes from Burgess. I thought the prices were excellent which turned out to be too good to be true.
Everything looked dead when it arrived (packaging was a white plastic shipping bag) but I'm familiar with dormant plants so I planted everything. I have a lot of gardening experience and was a little worried about them. The hydrangeas did ok but the apple trees and grapes never showed signs of life. I called the company to get a refund and they said they would only replace (probably with more dead stuff) if I sent the original shipping label. The original shipping label was on the white plastic bag that I didn't think to save because who does that? I kept my receipt though, which turns out to be useless. They said I should have read the disclaimer before ordering. I offered to send the dead stuff back as proof but they refused. Finally they said I could fax them copies of my credit card statement to prove I paid for them. In reality, we all know I paid for them because the order would never have been shipped! But I jumped through their hoops and sent the fax. Over 2 weeks later I get the fax back in the mail stating I need to send the original shipping label. :( I talked to my credit card company and they said my claim was very weak because I didn't send the dead stuff back (even though Burgess told me not to) and also because I was now over the 30 days. I have been played by Burgess. I feel violated and there's nothing I can do about it. Do not order from this company. Save yourselves! They suck.

Order shipped 2 1/2 months after credit card charged. No packing material around roots and plants were completely dried out. Also received at Hackberry as a 'substitution' for the Black Walnut I ordered. Notified company next morning and received auto reply that I would be contacted 2-3 weeks later. By that time, I noticed that the three raspberries were infected with cane borers.

Not wanting to deal with them, I again emailed and requested a full refund. Their reply was that they would ship replacement plants, which I do not want as their quality is extremely poor. They would not issue a refund without returning the plants, at my expense. However, refunds could only be honored if returned within 14 days of receiving the plants. Of course they waited past that time limit to bother to contact me. I emailed again that I did not want replacement plants from them and that the 14 days was already past. Their response:
Burgess
9:35 AM (5 hours ago)
To me

Okay, Have a nice day
Thank you, Customer Care

I was surprised to see negative reviews. I've been ordering from them since about 2011, and vast majority of plants grew very well. Those that did not grow, was probably my mistake in planting. When we ordered 12 knock-out roses, and three of them did not grow, they sent us 3 replacement roses quickly. But the 3 initial ones that we thought were dead eventually started growing as well after a few weeks. We bought numerous strawberries and raspberries from them, as well as vegetables and evergreen seedlings. I would say 99% of them are doing great. Actually, when I ordered batches of 25 strawberries, all the batches always came with more than 25 plants - something like 28-29. Same with ranunculus - the packages had more bulbs than indicated. This year I ordered 18 peony roots (two collections). Only 2 of them died from root rot after I put them in the ground. But the rest 16 have grown several low stems very quickly, and I even saw flower buds on two of them (they got killed by recent temperature dip, but nonetheless I was happy to see them grow that much since being planted in August-September). I have to add that for peonies I used fertilizer. I think that eburgess has been a very good company to order from.

I ordered SEEDS in February. Several emails later over the past 3 months and they still cannot tell me when they will ship. Requested a full refund a couple weeks ago, still don't have my seeds or refund.

Expect this: On Apr 22,2021, at 8:40 AM, Burgess <*******@eburgess.com> wrote:

Thank you for your email. Sorry for the inconvenience, but I do not exactly know when your items will ship.
Thank you, Customer Care

On Apr 28,2021, at 9:37 AM, Burgess <*******@eburgess.com> wrote:

Thank you for your email.
Your cancellation request is still being processed. We will try to catch the order, but we are not always able to. Cancellations are not guaranteed unless they are requested within 24 hours of order placement. This is stated on our website and in our order confirmation emails at the time of purchase.
One an order for merchandise is received by us we immediately make arrangements for preparation and shipment. The orders enter processing usually within days of being placed. After processing has begun, it becomes very difficult to cancel an order.
Thank you, Customer Care

On 4/26/2021 2:28 PM, Debra D wrote:
That's too bad. Send me my money back.

Thanks.