Burgess

I ordered over $400 worth of trees, shrubs, and plants in February. Only got a dead tree, dead vine, and 2 packets of seeds by April 28th. I had both of my banks dispute the charges and Burgess credited my accounts... after I told them I filed a fraud report against them with the Illinois Attorney General's Office. I suggest that anyone ordering from this company do the same thing that I did if you want your money back. Please file an online fraud report with the Illinois AG... it only takes a minute or so. These people need to be shut down and prosecuted. Every site I have looked at online gives them 1 star out of 5, with literally hundreds of complaints. DO NOT BUY ANYTHING FROM THESE PEOPLE (or their associated companies: Royal Dutch & Four Seasons Plants)... all in Bloominton, IL.

I placed roughly $800 in orders during March and April. Shipping dates were assured to be completed as soon as the weather was safe. They sent one box with small trees that sat outside my house until I got home that night. The outside temperature was 11 degrees. NONE of the trees survived. The next shipment arrived 9 days after they said it had shipped. EVERY ONE OF THE PLANTS was dead. Destroyed from the head. Literally 'cooked' in the plastic bags. Additional orders were promised, then delayed. Today, June 27th, I got a notice that part of my order would be shipped the second week of August! I have cancelled all remaining parts of all remaining orders. These folks are horrible. Among the packages I have received, bags labeled as having 12 bulbs only had 10-11. Packages labeled as having three, had one large, one small, and apparently one microscopic as I could not find the third. If I subtract the items that did not survive, I would have been money ahead to purchase from the local big box store.

I won't be purchasing anything from these folks again.

These guys are a joke! I understand the current state of things but the reality is that placing customer service agents remotely to phones from their own homes is an extremely easy and cheap process these days. None the less they have NO WORKING PHONE NUMBER, and don't mention that anywhere on their site. However if you try to call their phone it's disconnected! That says a lot right there!
It takes days to get a response to an email, yet when they do respond they don't answer any questions. I wish I had read the extensive number of bad reviews online prior to ordering. Assuming they were a reputable company, then reasonable substitutions would have been okay. SCAM! First, the plants I ordered were almost all potted. However, I am now waiting for the "dormant" plants which are apparently kept dormant in a climate controlled place (seriously?!?!) to be what exactly? They were "HARVESTED", so even though they may arrived in a pot they were not grown in that pot, they will simply be packaged in a pot.
Also, I ordered a liatris barefoot plant which was automatically flipped on my order confirmation to 25 bulbs. I still haven't rec'd responses to that or several other questions. Total shady company, misleading website, non-existent service.

Does this place even exist? The phone is always busy, no one answers the emails, and u order something and never hear nor receive it. Stay away from this place!

Today I received notice that my order was on its way----actually the tail end of an order placed 6-7 months ago.
Qty Shipped Item Number Item Description
2 ******* BI-COLOR BUTTERFLY BUSH
4 ******* BLUE FESTUCA
This is very funny because we are in the middle of October and these plants were ordered in April of 2022. Everything I ordered arrived late, dead or just did not grow. How do you plant skyscraper sunflower seeds in late September when they should already be blooming? This place is a joke. Do not waste your money regardless of how pretty a picture may look. It's not real. I would post pictures if I had anything that grew but as noted, they basically stole my money.
My Proof of purchase:
Order History
View your previous orders from the last 36 months below.
Select an Order # for item and pricing details, package tracking and reordering
If you have additional questions about an order you placed, we're happy to help. Call *******761, email Customer Service or ask a question on the product page.

Order Date Order # Name Status Order Total
04/21/*******1600 COREEN ONNEMBO $49.30

On March 2,2016 I ordered Dew Berry and Grape Vine plants from eburgess.com for a total of $58
Order number: *******

The plants looked dead but I planted them right away in good soil. They never did show signs of life. At first I only was sure the Dew Berries were dead so on 4/11/16 I emailed customer care to ask if they would replace these plants. The emailed me back that I needed to send the shipping label (which I had thrown away) and the credit cared testamentary to prove I paid. (I used my debit card). After much going back and forth I was told they would make an exception on the shipping label. I argued that surely their records showed I had paid else they would not have sent me the order. In the end I sent the copies of the order, copies of my bank register showing the payment paid to them. They sent it all back to me and refused to replace the dead plants. Since then I have confirmed that the grapes also were dean and never came out of dormant. This eburgess.com had $58.46 of my money and I have absolutely nothing to show for it. Worst customer service ever and I will NEVER order from them again.

Sandy Cobb