Burgess

They repeatedly lied to us. Once even saying "We don't have an order in your name" when the order was just down the page. We asked for 2X in writing, days before we were told "Your order has shipped." In fact: a) they couldn't say what was in the package; b) it was almost 24 hours later before the package actually shipped to the carrier; c) now there's a second box shipped-- ALL OF WHICH WAS OBVIOUSLY DONE TO KEEP FROM REFUNDING OUR MONEY! We will be sending everything back-- we don't trust the quality of what they will produce with management and customer service like that.

I ordered on March 7th 2022, not a problem yet, waited over a month finally called and burgess said the my order got lost in the system, how about that so I get part of my order a week ago, still waiting on the other part of my order which has been in Southaven, Ms. For 5 days now so I called again today the 20th of April, I was told it could take from 7 to 10 days to arrive, SO yes I have a problem with this, I did not spend HUNDREDS OF DOLLARS ON MY ORDER, and when you talk to someone in customer service PLEASE SPEAK ENGLISH!

What they gave me was dead plants, missing items, and out of stock. They said they refund on card. Get outta here! Theif.

Stay away from this company! I placed an order with them and waited and waited for my plants to ship, one of which was a houseplant. When nothing shows up after over a month, I wrote. They told me the plants were in the process of being shipped. Waited and when nothing showed up, I called them. The woman told me I had to write a letter to cancel the order because she couldn't do it over the phone. Since when can something not be cancelled over the phone unless she's just an answering service and not connected with Burgess at all? So, I wrote again, and once again was told they were in the process of shipping the order. Therefore, they probably couldn't cancel it. I finally got fed up, and told them to either give me a tracking number or refund my money. Supposedly, they had refunded the money the day prior to my writing them yesterday. Funny thing is, I checked and no refund as of yet on the credit card. My advice to everyone... do not order from this company. I have no idea who or what they are, but they definitely are not on the up and up!

I've been receiving catalogs from this company for a few years, honestly I don't know how they got my information. But I decided this year that I would give them a try. I placed an order back on 2/20/21, the order said that it would take 1-2 weeks to process and ship. I waited and then on 3/5/21, I hadn't heard anything so I tried to call the phone number listed on the order. I got a busy signal. I tried calling throughout the day and still, there was a busy signal. So I sent an email to their customer care department asking what the status of my order is. I received an email saying that my credit card declined my order and if I wanted to order again, to go onto their website and place the order. Well, the credit card I used has the available credit and I have excellent credit. So the only reason they would decline is because this business has raised red flags and is not a legitimate business. I sent back another email saying how disappointed I am in their lack of professionalism and requested that they remove my name, address and phone number from their marketing list as I do not want to receive any more catalogs from them. This company is the worst I've ever dealt with. No wonder they leave their phone off the hook!