Burgess

I don't write reviews but this company screwed me over good. I'm a retired Air Force Veteran and all I wanted was some trees to create a privacy fence. Ordered 195.00 worth that never showed. Company says they shipped fedex never delivered. I could not file a claim with fedex because I argued with Burgess over 90 days about where they were. Customer service is by email only, cant call. I didn't ship them or choose the shipper or decide when to ship. I simply ordered, paid, and got nothing but terrible service. I hope they go bankrupt on that 195.00 of hard earned money.

Placed order in April received order late June. And not what I ordered they substituted for something else. Ordered the sampler trees, received unnamed dead twigs with a very few roots, will never buy from again. If you need beautiful trees with fast shipping go to conifer Kingdom

Cust. Service got back ahold of me after about 3 months. They said my 100 strawberries, and large elephant ear, and big $#*! hosta, were going to be replaced. We will see. Have had this problem with this co. Before but had never saved the ship label. So far this has sucked. Will see how they do

Plants arrived after 6 weeks, and 2 emails to CS, in a plastic bag with no shipping protection. The bag was mucky inside with rotted leaves. One plant had no leaves, the other had a few black diseased leaves. I'm going to try to save them, but who would want to ever order from this shoddy, shady company again. Their refund policy, if you don't ship the dead plants back, is for money off on your next order... who would order twice from this disreputable company!. Still waiting for my seeds... maybe I'll receive them in time for Christmas!

Ordered plants April 16,2018. Cancelled via email on May 21 due to hot and dry Texas weather. Burgess still shipped a few days later. I refused package unopened on June 4. Called Burgess on June 13 regarding refund. They claimed no record of return. I sent them copy of receipt for return. On June 26, no correspondence or refund. I called CS and questioned status. After a several minute wait, I was told refund was "in process". I asked why I had not received any email about refund. CS rep stated she did not know why, but she had heard the same complaint from other callers. Still no correspondence, but received refund (less shipping and return cost) on July 9. Customer service is virtually non existent with Burgess ( except to help you place an order). Once Burgess has your money, they do not want to make any returns. Will NEVER do any business with this company again and I suggest you do the same.

I purchased an established peach tree which arrived as a 10" stick with roots. The goji berry vine died. The butterfly bush was also supposed to established. It was 3" tall! Customer service does not exist. Emailed the company and tried calling.
Don't waste you money on sub-par plants. I wish I had check reviews before wasting almost $100! The image attached is of the established peach tree after I planted it in soil and tried to get it to grow for the past 3 weeks!

Ordered 2 weeping rose plants on March 6 2021 & received them on May 1... apparently DEAD. Planted them in effort to revive them and 2 months later gave up and contacted Burgess for refund. Was told to return product in original wrapping at my expense for replacement... not refundable. Original packaging had been long discarded, so I disputed charge with credit card company. Burgess acknowledged responsibility but in Oct. 2021 re-billed credit card and denied culpability. Don't deal with Burgess!

Ordered and still waiting, when placed it said to allow 2 weeks. Called both numbers found for customer service, several times, constant busy signal. Emailed customer service twice, no response. Cannot cancel order as there is no where on the site to cancel. Don't order from this company.