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    Ecmonsterbeats

Ecmonsterbeats

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Thumbnail of user laurelc
California
1 review
1 helpful vote
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March 15th, 2013

They advertise high-end headphones "Beats by Dr Dre" at discount prices.
The Better Business Bureau logo is displayed on their web page, however I later discovered that the BBB has no knowledge of them. I ordered some headphones for $200, and received a confirmation e-mail from a "payment gateway" located in Shanghai worded in very broken english. I thought the company was in NY. Went to cancel my order because I could tell they were not an authorized dealer, and there would be problems obtaining service or returning the product, which I realized was probably also a fake, hence the cheap price. The e-mail page promises 24-hour customer sevice and they would answer all e-mails within 1 day. They never answered any of my e-mails and there is no other contact info. Even the credit card company could not obtain an address or telephone number for them. My credit card company refunded my money. The post office did try to deliver a package from china to my house, but I did not accept the package and had it returned.

Date of experience: March 15, 2013

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