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EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Remarkable customer service i would go back over and over again. Kind, polite and very accommodating to there customers...
James was a sweet guy that made sure I rode in style and made sure I made it back to my car that was in the shop for repairs. This location is very nice clean and professional thank you so much for your services EconomyBookings at Union.
I've made a booking with insurance through these guys before the pandemic and they will accept that I'm entitled a refund of £700+ yet they have not provide 1 penny and not intending on doing that any time soon. They provide a voucher, but who would in their senses book anything with them again when they won't satisfy/honour the customer's rights with an acceptable policy?!?!?!? STAY AWAY unless you're ready to throw away your money.
The customer service I received upon picking up and dropping off the rental car was fantastic. Especially nowadays with Covid, and all the new precautions and social distancing, the team was efficient and accommodating.
I've used this EconomyBookings many times and always have a great experience because the people that work here are very professional and friendly including the managers, behind the desk reps, and the folks servicing the cars. In and out quick - thank you!
Very quick and smooth check in at the counter with the rep already having everything lined up! The valet (?) very quickly drove the car around and made all checks. We were on the way in less than 10min!
Excellent branch with incredible service! Bret Berliner, the Operations Manager went above and beyond to be helpful, detail oriented, and customer focused.
Although travel has slowed due to COVID, this EconomyBookings location has been consistent over the years. Being someone who used to visit and rent from this location multiple times per month, I never was concerned that there would be a hiccup with …
They explain everything clearly and customer was understanding and helpful. I would rent again for sure. And it was also my first ever rental
With a weather delay and all they had no type of car we rented so the gave us an upgrade to accommodate us. That was very nice of them. We will use them in future rentals
Great company. Friendly staff, great service and a nice car. The car rental trifecta. Couple that with great prices and you have car rental perfection!
While I couldn't get my rental for reasons the staff was very helpful, friendly and informative which was greatly appreciated.
Had a seamless experience... Karima was the very definition of thorough and professional. Definitely going to try EconomyBookings again.
I got a beautiful car for a decent price. I am a very satisfied happy customer. I recommend this car rental along with Thrifty. You will get excellent service and if there's something wrong or you don't like, they will fix it.
The car was in excellent condition and the price was very good too. I was perfectly satisfied and would choose EconomyBookings again next time.
Less than a mile from Newark airport. Very easy to get to using the free AirTrain. Tammy at the counter was very friendly, helpful and knowledgeable and I got my car really quickly
Hi,
They charged me for a rental car. I said I'll land around 9:30 and I'll be there then.
When I get to my location, the car rental is closed from 9 because it's Sunday.
So, I had to get a taxi to go to my hotel, next day get another taxi and go back to the airport! So I had to pay for 2 taxis, waste half a day, start my vacation on a negative note. ALL I ASKED THEM TO REFUND 1 day out of my reservation. No taxi money, no extra care and of course they didn't offer any. I sent them a request more than 3 different times and they kept asking for the same documents (which I have to log in to their system to get!). Never even replied and kept asking me for the same docs. They are good as long as you don't need anything from them. If something goes wrong, they customer service is hasn't updated from 1986. Now they are going to review companies and telling them that I was never a customer. How garbage you have to be as a company to do this?! So I'm uploading my proof here so they can't do it here.
This was a pleasant experience from beginning to end. Our counter person (Sharhan) was professional, courteous, and patient with all my questions and concerns. The vehicle we were issued was clean, and above my expeditions (2017 Camry). We will return to EconomyBookings for our future car rental needs!
I recently made a trip to the International Airport EconomyBookings Rental car location where I was greeted by Yasheema Moore (OUTSIDE) for picking up my vehicle and she was very professional, helpful, & courteous.
I have rented cars dozens of times, and this was the smoothest and most pleasant car rental experience I have ever had
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jonathan,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com. We'd like to look into this to see how we can help.