EconomyCarRentalsReviews 313

I am extremely unsatisfied with the services of EconomyCarRentals.com and Maggiore. In a nutshell, I booked a car for 130 EUR on EconomyCarRentals.com with full insurance package and had to pay in the end 320 EUR to Maggiore even though car was in prestine condition upon return.
What happend the cashier of Maggiore upsold some unnecessary additional insurance upon car collection and assured me that it was they way they describe deposit which is to be returned in full amount. It sounded strange, but I assumed this is how they do things.
In the end it turned out that it was not deposit put upsell of unnecessary additional insurances I did not need. EconomyCarRentals.com said they were not able to do anything about it (even though I was their direct customer).
So, the main learnings are:
- avoid EconomyCarRentals.com - use more reputable car booking sites, which provide customer protection
- avoid Maggiore - they are just intentially misleading customers
- don't sign stuff which explicitly doesn't state deposit sum and that it will be returned provided no damages are detected to the car.

After booking I called the rental agent to see if it was booked and while it IS, it is not at the price I reserved. About 25% more. Illegal BAIT AND SWITCH... I get there, I have to pay more because what are my options at that point. I try to let the company know in advance, see if they will answer to this fraud... the number they provide does not work. I send and email - the email says they will not respond for 10-15 days due to high volume (they must be the busiest company on the internet!) and they provide a live chat link that is also bogus. Complete fraud. There should be some way to hold businesses like this accountable for their illegal activity.

Economy car rentals advertise themselves as finding the best deal for car rental, but this is absolutely not the case. They take a commission so it's cheaper to rent directly with the car rental company. The commission Economy car rentals charges the customer, is not clear at all when you do the booking. You will see the charge later on in your visa and when you asked them, they send you an invoice post booking. It was not mentioned either that they charge you in euros and not in $ to your visa.
It's impossible to contact them by phone. The communication is all done by email and they take several day to over a week to answer.
I had a very bad experience and it costs us 200$ more than if we would have directly rented the car from Alamo car rental... Economy car rentals charged a fee but no special service was received that justified the fee.

La reserva en cuestión fue: EC3D5CD6 en la que se incluía un seguro todo riesgo y no era necesario hacer ningún depósito (cosa que ni siquiera he escrito en mi post y que también puedo justificar, nada menos que 1000 USD)

Al llegar a la oficina de San José (Budget) me incluyeron un seguro que yo no contraté ni quise incluir dado que ya estaba asegurado. Pero no me dejaron eliminar el mismo y no me permitían retirar el vehículo si no lo contrataba.

Es difícil demostrar que yo no lo contratara voluntariamente (pero sí ilógico si ya tenía otro contratado)

Tengo las condiciones de contratación de economycarrentals.com y en ellas se incluye Cero Depósito y Seguro todo riesgo incluido.

The reservation in question was: EC3D5CD6 in which all risk insurance was included and it was not necessary to make any deposit (which I have not even written in my post and that I can also justify, nothing less than 1000 USD)

When I arrived at the San José (Budget) office, they included insurance that I did not hire or wanted to include since I was already insured. But they didn't let me remove it and they didn't allow me to remove the vehicle if I didn't hire it.

It is difficult to show that I did not hire him voluntarily (but illogical if he already had another contract)

I have the contracting conditions of economycarrentals.com and they include Zero Deposit and all risk insurance included.

Absolutely scamming company #maggiore #sicily #avis
Already for two months I cant get my reimbursement back. I made a car reservation with a full insurance via economy car rentals site, paid half of the amount. However, in sicily airport Maggiore billed me again a full amount + insurance, claiming that the difference would be paid back once I return the car.
Unfortunately, the car was attacked by wild dogs, who scratched the car. The police confirmed the incident. All the docs were given to Maggiore, however, they charged me another amount for the damages + taxes. The taxes and damages are covered by my contract, which was half paid! I refused to sign the bill, but they took the money without my signature! After two months of struggle, calls, emails etc - still no reaction at all! We speak about 700 euro of difference which they billed me illegally and dont want to reimbource. Scamming company! Maggiore! Never anymore!