EdgenuityReviews 405

Why is it all about the service all of a sudden and this one fake review said it was a student typing that student must of had really good typing then cause it looks like it is someone grown up and sent to write a review i think someone works at edgenuity and is writing fake reviews cause its all about the service do they actually do the work though and its actually really bad it caused my family to have problems and it freezes me up and i cant move on till my teacher moves me on

Our students are using Edgenuity as an at home learning platform. I've had issues with the program and the only resolution is to bypass the assignment or instruction because I cannot get on the phone with support live while the student is working. It is near impossible to get good customer service that helps students when I'm at school, they're at home, and customer support is a 24 hour email away.

My most recent experience with Edgenuity customer service was pleasant and helpful. A student had emailed me about a problem at 2AM. I saw the email closer to 7AM and got busy trying to get answers. I reported the problem and quickly got the automated reply I was expecting. NOT TOO LONG AFTER I then got a reply from a real person taking a look at the problem. Because it was uppermost in my mind I fired questions right back and every time the real person was helpful. We were able to solve the problem before the student got online for the day. I found the agent to be persistent, patient, and helpful.

The gentleman that assisted me was great. He put me at ease, was understanding about my being new with utilizing the platform.

Every technician that I have spoken with has been polite, respectful and willing to assist. If they are unable to solve the issue, they have pushed it to the next level. I am very pleased with Edge Support.

It is an awesome school site, it's so easy to do your schoolwork. I'm a student at Edgenuity, for online

Yes they always get back to me with an explanation about why the question makes absolutely no sense do either to a faulty diagram or activity instructions that require the students to discuss some thing with other students, which obviously is impossible on independent study. Unfortunately the fact that it takes 2 to 3 weeks to get this answer means that I end up having to find a quick fix myself. And then I can't even submit this review without submitting a proof of purchase?! I'm a certificated teacher doing this with my district, and I have no clue what proof of purchase even means.

At a juvenile detention facility, the students arrive having many different backgrounds. Some have played on their phones instead of working on Math. Some have been in trouble and have missed many months of school - and Math. A few have amazing skills - in Math. As you may have guessed, I am the Math teacher! I teach Math from grades 6 through 12. Sometimes all of the levels will be in the same class! With Edgenuity, I am able to put each student in the class that is most needed. Am so thankful to have a tool so well suited to our situation here.

I have contacted support several times about the sound being so low that students can not hear it. I have not received any substantial answers except to try closed captions, try another server or device. I feel that these options are very disrespectful and dismisses to students who might be struggling with various learning issues or financial difficulties. Reading at a quick pace in closed captions doesn't work for everyone and not all students have access to multiple devices within the home or the financial stability to access a new one. Consequently several of my students are falling behind and getting very frustrated. I have tried recording the videos for my students but since the video pops up in a separate screen it doesn't record the video or audio. I don't feel that this platform is equitable for all and really only works well for students who are financially stable, learning issue free, and have had the opportunity for a well structured life and education.

Its a very good online school and it doesn't give you stress anxiety and depression its sometimes easy I recommended this online zchool for sure

I called the Edgenuity help line twice this week for two separate unrelated issues. Technical Expert Tom (I don't know Tom's actual title) helped me out both times and remembered me the second time. He listened, asked clarifying questions, and then used super sleuthing detective work to find the problem and offer a few solutions. The time between my call and my solution was less than 15 minutes both times. I have confidence that I can call the help line knowing that I will receive the support I need. I hope Tom sees this review and is recognized for the outstanding service he provides.

Short, unhelpful responses to emails. Program moves slow and the 1 class my daughter finished they won't give credit for.

I received a prompt reply on how to unfreeze my student's Edgenuity assignment. I was given step-by-step instructions on what to do to solve the issue.

Brayden Sutton (Edgenuity) responded very quickly to my question about student voices not recording in Spanish class; the "fix" response was very thorough!
Make sure Flash is Enabled (For AP Courses)
If using Chrome, click on the "Secure" icon (looks like a padlock) to the left of the address bar
Click "Site Settings"
Locate "Flash"
Change the dropdown menu to show "Allow"
Refresh or Reload the course page
Ensure the Microphone is not blocked in Chrome
If using Chrome, click on the "Secure" icon (looks like a padlock) to the left of the address bar
Click "Site Settings"
Locate "Microphone"
Change the dropdown menu to show "Allow"
Refresh or Reload the course page
Check the Audio recorder
Right click on the Audio Recorder, and click on "Settings"
Click on the "Microphone" tab
Ensure there is a microphone selected in the dropdown menu
Turn the sensitivity of the microphone to 100

I like this schooling a lot, but please stop assigning so much. And sometimes my work from the day before won't save. And please let us skip videos, they're a waste of time.