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Edgenuity Reviews Summary
Edgenuity has a rating of 1.7 stars from 401 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Edgenuity most frequently mention school district, khan academy and correct answers. Edgenuity ranks 162nd among Kids Educational Resources sites.
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We have had several glitches with Edgenuity, but our reps and engineers have been amazing about getting us back up and running quickly. We have been using Edgenuity for 5-6 years now and our lab coordinators love it!
Tech support responded quickly and told me they were working on it. Got the issue taken care quickly and got back to work soon afterwards.
The program has worked well. Anytime students have come to me with issues and I contact support, they respond quickly with information that solves the issue in a way that is helpful.
Hate this stupid program. It reset my son's work and made it look like he had not done anything for 2 months! There was no way to change it either, he had to redo the work.
I was having trouble connecting with the student's assignments online so that I could read them over while the student was also looking at the same assignment. As soon as Edgenuity got my message and understood exactly what it was I was having trouble with. The problem was solved. I am very thankful for this great program that allows teachers to focus on what's important, and that's the kid and their understanding of the work they are assigned. You guys rock! Thank you, seriously, thank you for what you do! Sandy B., Reno, NV
We have been pleased with the courses, the LMS and the after sale support. The problems we have had were caused by our ignorance and not that of Edgenuity. When contacted they answered promptly and had the solution we needed. Definitely a bargain for the price paid.
This is our first week of distance learning and had many questions regarding the program and reports. I used the feature of requesting a call balk versus waiting on line. In the morning the call back is almost immediate. Help was polite and informative.
This is one of the WORST learning platforms EVER! This site isn't even improving my grades and it doesn't even teach me ANYTHING! I would give this ZERO STARS IF I COULD! SO I GOT ONE LETTER WRONG IN MY ASSIGNMENT THAT DOES NOT MEAN IT IS COMPLETELY WRONG! EDGENUITY, YOU HAVE RUINED MY LIFE!
I reached out to the online chat option for an issue I was having with unlocking tests. TWICE I was disconnected from the agent (the screen literally shows "Agent has left the chat)-I attached the screenshot to this feedback. I am sure you know how frustrating it is to go through all of the details, spend 20 minutes back and forth and then be told to "Hold while we look into this for you" only to have the agent leave the chat, leaving me without an answer. And then, to have to do this all over again with another agent who DOES THE EXACT SAME THING TO ME!
I ended up calling the 800 number and waiting on hold for 12 minutes for someone to answer-luckily he was able to tell me what the issue was but this had now taken my entire class period. And let me just say, this was not the first time-they did this with me previously when I did online chat asking about an answer key.
TERRIBLE CUSTOMER SERVICE-I am writing an email to the District to make sure that they know just how awful this platform is.
As a teacher, I find Edgenuity easy to use. I have the flexibility to turn assignments on or off and individualize for students. I use the lessons to supplement my direct teaching. One of my students had a video that got stuck. When I reached out to Edgenuity they fixed it immediately. Thank you!
I am a teacher and also a parent every single time my son is doing edgenuity it's always giving him a bad grade and it doesn't explain it clearly to my son can you do us a favor and cancel the stupid website it's already hard enough.
Edgenuity... I'm disappointed. My daughter is constantly confused in your statistics course. The way the instructor explains the material is confusing for the students. The students have to learn one thing after the next; it gives them no time to process what they have learned. Especially when they are struggling to get past the first topic, and then they have to already move on towards the next. Also the instructor doesn't explain the material well. There will be numbers, and answers to a problem, and the instructor doesn't explain how he got the numbers or answer very well. I really do hope you take this into consideration for the future math courses.
I went to customer service for a complaint. The agent who help didn't say anything like, "I'm sorry this happened" or, "I hope you don't experience something like thos again." He was also very slow to respond to the messages I sent.
Edgenuity staff are great about getting back to teachers in a timely and thorough manner. As a math teacher at a small school where I teach many subjects I really appreciate the feedback when I have questions. Many Edgenuity questions are multi-step questions requiring critical thinking and analysis to answer. If I miss a perspective or content piece, the staff is there for me. And if I happen to find an error in a question, they work with me and correct it immediately. They are a great collaborative team!
Virtual and hybrid learning uses a whole different set of skills for teachers to create relationships with students for successful learning, and students are asked to step up with personal responsibility and time management, but Edgenuity is a great platform for delivering the basic content in a consistent manner so as teachers we can focus on individual student needs.
This program is one of the most poorly managed I've ever seen. The guided notes they give you do a terrible job of keeping the information on hand for exams/quizzes, and the quizzes themselves can be very buggy at times. The instructions that follow the guided notes don't give the students enough practice with different parts of a subject, they usually give the student one multiple choice question about the topic, and then teach them something else. Yet, despite the varying quality of the assignments, they expect students to do five to ten of these things per day. That upload rate is much too frequent, even for a high school student.
Final Verdict: Stay far away from this. You're better off using a program like Khan Academy that is easier to understand and actually teaches information properly, and is free.
Devyn did a great job helping me out! It took me awhile to figure out how to explain the problem to Devyn, but once I did, the response was fast and correct.
We had problems the first week. My daughter's progress was reset to the beginning of the week. Guy said he would escalate it to the next level. Nothing ever happened. No one ever returned the email or call. This has happened numerous times. They don't do anything about it even though this sets kids so far back they cant catch up. Answers are marked as wrong even though they are right.
I like the hole online school, cause I can take it anywhere I go like anywhere, I love the facts that my teacher is happy to see me just as well I am to see him, in moving on for better live later,,
Funny they ask me to review and I never got any support. As an educator I will never use this app again. Not worth the confusion and lack of support
Your reply was prompt and the suggestion worked so the student could continue work on her course. Thank you.
From the business
Edgenuity is a leading provider of K-12 online and blended learning solutions including online courses, credit recovery, intervention, test preparation, and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members