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EdgenuityReviews 401

1.7

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Edgenuity Reviews Summary

Edgenuity has a rating of 1.7 stars from 401 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Edgenuity most frequently mention school district, khan academy and correct answers. Edgenuity ranks 162nd among Kids Educational Resources sites.

service
150
value
133
shipping
47
returns
49
quality
131
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Texas
1 review
14 helpful votes
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This program is poorly made, does not break down curriculum properly for all learners and is quite frankly a waste of time. I am tutoring 18 students from multiple districts in my state who are using this program, and I am forced to actually teach them everything after each lesson. I guess this program is an attempt to do the job of a lazy ELA teacher or district and I highly do not recommend. If your childs school uses this, expect to become a teacher overnight and your child to not receive the education your tax dollars are paying for.

Date of experience: December 17, 2020
Washington
1 review
1 helpful vote
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Responsive Support
December 17, 2020

The Edgenuity team makes our work a partnership. Working with over 10,000 secondary students taking one or more classes has been an adventure for our teachers and students. After all this is a new pedagogy and something quite frankly none of teachers or students chose, rather result of necessity. The Edgenuity team has been spot on in their support of this work. Thanks for being partner!

Date of experience: December 16, 2020
California
1 review
2 helpful votes
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Coby helped me see how to find these files and a few search tricks as well! I love the call back feature so that you do not stay waiting on hold. Customer service with Edgenuity has been excellent! Our school has used Edgenuity as our learning management system for 4 years now. I add very little additional lessons and activities since most of the material provides a variety of assessments, methods of checking for understanding and revisions. However, a teacher MUST review all content that is scored by A. I. of course.

Date of experience: December 16, 2020
Idaho
1 review
42 helpful votes
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This app sucks it ruined my life i am not allowed leave my room until it is done i FREAKING hate this there is even a subject for P. E i mean really i have a family that i cant see because of this STUPID app i mean why does it exist but they are always enforcing us to "play outside stop spending your time on electronics" even tho we are on the computer doing stuff that are stopping from going outside thank i do not recommend it

Date of experience: December 16, 2020
Louisiana
1 review
0 helpful votes
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Responds quickly
December 15, 2020

The help desk at Edgenuity has a 24-hour turn around time, even on weekends. When I have a problem with a student assignment and I report it through Edgenuity, they will address it by providing a solution.

Date of experience: December 15, 2020
Texas
1 review
0 helpful votes
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Edgenuity and the MN team I work with have always been top notch. I have been working with them for 15 years with no issues. Customer service has been extremely responsive including phone calls to personal numbers well outside of work hours to help with whatever I need. I am looking forward to many more years working with them.

Date of experience: December 15, 2020
Oregon
1 review
66 helpful votes
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We loved homeschool on google classroom, but I think due to edgenuity not allowing a refund, we were all made to go back to edgenuity. My kid was an A student, but we had to resort to packets, without instruction, and he is borderline failing now. I loathe edgenuity. They are a farse, and shoddy product. Way to kill my kid's love of learning, and self esteem. There should be some regulations on these products, as it seems unethical for them to be allowed to grade their own products.

Date of experience: December 14, 2020
Michigan
1 review
11 helpful votes
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Horrible
January 13, 2021

The stupidest thing I've ever seen. I was mad when I saw my son's grades until I experienced for my self how poorly set up this system is. Gives no explanation on how to do what they want you to do.

Date of experience: December 14, 2020
Kansas
1 review
2 helpful votes
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I know in the first semester there ended up being a school supply list that parents were not aware of until it was into the semester, and the kids were needing all these seeds, etc. to complete projects. I need to know where this supply list is. I need a URL or something. It wasn't easy to find first semester, and now I don't see it at all!

Date of experience: December 14, 2020
California
1 review
104 helpful votes
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Absolutely terrible
January 12, 2021

This edgenuity was something I put my son in as coronavirus hit. I thought this would be more of homeschool but it's not. As we were switching towards more of a homeschool type thing but this isn't homeschool. It's very boring learning, very dry, the work required is insane, the platform and stupid videos are outdated. Do not buy. This stuff has caused tears in my son's eyes as I watch him try to get caught up and struggle for hours. When I help, I can't even understand.
Terrible platform.

Date of experience: December 13, 2020
Virginia
1 review
1 helpful vote
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I have used Edgenuity exclusively to help high school students recover credit and accelerate to gain credits in courses that they need in order to graduate. The courses are challenging, rigorous, and robust. The students who are driven and self-motivated move through the courses with ease. Whenever I need support, which is rare, I receive a return call within an hour. My issue is always resolved quickly. I have nothing but good things to say about Edgenuity, their product, and their service.

Date of experience: December 12, 2020
Kentucky
1 review
0 helpful votes
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I called for customer support. The support staff member was able to answer my question immediately and help me solve my problem right away.

I might also add that I have been using this program as an educator for many years. The students who are invested in the program and take it seriously, rather than trying to take "shortcuts" and avoid doing the work, are the ones who experience the most success with the program. The ones who prefer to let the videos play while they do other things and then expect to do well on the assessments are the ones who experience the most difficulty with the program.

Date of experience: December 12, 2020
Florida
1 review
0 helpful votes
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Excellent Customer care
December 12, 2020

I have used Edgenuity for many years. For differentiation, for enrichment. And to address specific benchmarks of concern. I find the program to be an excellent resource for online education. The courses align with Florida Sunshine standards and cover the topics with details. The reports are comprehensive and allow the teachers to monitor student's progress.

Date of experience: December 11, 2020
Ohio
1 review
12 helpful votes
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Edgenuity is Horrible
January 9, 2021

We were forced to use Edgenuity since we chose the online schooling for my daughter's school district due to the Coronavirus. It is little more than video then test, zero interaction and beyond disappointing. When we first started the weekly emails they gave us percentages and her were usually on target or close to it. 8 weeks in her school district liaison says btw those emails don't reflect her grade. They switch the emails over and same day I go from believing that she is doing well to she is failing! My daughter is usually an A/B student! Now 2 semesters in and it seems like she will never catch up. We will either take our chances with the virus or find a better online school!

Date of experience: December 10, 2020
Georgia
1 review
78 helpful votes
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Review of tech support
January 9, 2021

I'm a teacher and one of my students was locked out. It took days for them to respond and their response was asking for additional info (despite the fact that I included screenshots). My poor student had to wait almost a week to move forward. A fellow teacher was able to override... Edgenuity never solved the problem. Shame on you! (I tried to give zero stars but was forced to give them one)

Date of experience: December 10, 2020
Arkansas
1 review
10 helpful votes
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This online schooling program is a waste of time and, if you have to pay for it, money. The kids learn absolutely nothing, they have no help, and they are left frustrated and stressed. Sesame Street is a better teacher than any crap Edgenuity has.

Date of experience: December 9, 2020
Texas
1 review
0 helpful votes
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Edgenuity Account Issues
December 10, 2020

Monica and the support team were able to support the needs of our district and get us back up and running... Service as always, AMAZING!

Date of experience: December 9, 2020
South Carolina
1 review
0 helpful votes
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Great customer support
December 10, 2020

Had an issue with Edgenuity. I contacted Customer Support via the on-line help center. I received an reply in less than 30 minutes. The support rep answered my questions thoroughly and checked to see if I had any more questions.

Date of experience: December 9, 2020
Washington
1 review
0 helpful votes
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Customer Service
December 10, 2020

My student ran into an issue with the system not advancing properly. I reached out to Edgenuity through the radio button in the lesson and heard back from a representative within the hour with a fix and explanation.

Date of experience: December 9, 2020
Alabama
1 review
0 helpful votes
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Last year and this year have been trying times for anyone with online learning, and I have had longer response times in getting answers or having issues resolved compared with what I have experienced with them in the past. Things have begun to improve and I believe that Edgenuity will be able to provide more efficient service response in the future.

Date of experience: December 9, 2020

From the business

Edgenuity is a leading provider of K-12 online and blended learning solutions including online courses, credit recovery, intervention, test preparation, and more.


edgenuity.com
Founded in 1998
Scottsdale, AZ, United States
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