EdgenuityReviews 401

I am using this platform for my 8th-grade pre-algebra class and I hate It so much. 1st, the teachers don't even look like they want to be there. 2nd, the whole format of the program is so boring. Like the white video on a gray background so boring. The constant bugs, lag, and glitches, totally ruin the whole thing (not like there was anything to begin with). There is so much repetition, no encouragement, and I just don't see how you could rate it above 1 star. And also, the instructors talk so quietly, even when my computer is at 100% volume, I can barely hear when I am in class.

The website is horrible. It auto logs you out after 10 minutes and you have close out your browser because it doesn't go back to the login page, instead it shows a loading icon that lasts indefinitely, and when I go back to the login page it still shows only a loading icon, so the only way to get back to the login page without seeing the loading icon is to close out the browser. Then when you do get back in, it goes to 4 or 5 assignments back, so you have to click the Next Assignment button until you get to the one you were working on. And did I mention that it loads incredibly slow--the screen flashes like 6 times every time the assignment loads.

The tests will auto-submit if you close your computer in the middle because why not. So let's say I'm in the middle of a test and I have to go somewhere, I'll get a 30 percent or however far I am through the test.

The text fields in the assignments always get marked wrong, lowering my grade. It never tells me what's wrong with it. Of course, I've tried using more characters/words/sentences, even though it doesn't say there's a minimum number of sentences, but no matter how many sentences I type, it still gets marked as wrong.

The videos are all basically in slow motion, so it takes forever to watch them. I'm sure some corporate guy who has no idea what he's talking about said "well that would be cheating" or something so that's why it's not allowed.

On the assignments that are in Google Docs or Google Slides, it doesn't show the project description until after you submit the assignment. And you can't unsubmit, so I never know what to do on the projects, I just have to go off of the project title.

The videos don't even teach what's on the tests.

If you want the answers for the test, every single one of them is on Brainly. If you don't pay $10/month for an account, you can block cookies on your browser and sign out of your account, and you can use Brainly for free. I would suggest using a separate browser for this (I use Chrome normally, and I have cookies blocked on Firefox) because you don't want to block cookies for all your pages.

Last thing: Edgenuity sucks

I was having technical difficulties with one of my courses in Edgenuity, I could not access any information, and I had students that also could not access the course. I emailed the technical support team at Edgenuity, they responded with an update that they needed to forward my situation to engineering, and within a few hours, the situation was resolved, and I had another message from them to inform me that everything was up and running.
They were fast, efficient and friendly. I am pleased with the support from Edgenuity.

Feedback was very timely and courteous. The representative was able to provide detailed information on how to fix the problem we had a bypass and solutions.

I WAS UNABLE TO REVIEW STUDENT WORK TO GRADE. AFTER I PERFORMED SOME TROUBLESHOOTING ON MY OWN, I CONTACTED MY IN-HOUSE ADMINISTRATION AND THEY FORWARDED THE ISSUE TO EDGENUITY. IT WAS RESOLVED IN ROUGHLY 6 HOURS.
THANK YOU

My childs school enrolled my son in this worthless program. Need to contact the teachers... good luck.
Need to complain about a teacher? No use there is no one to contact, only contact info for user support that says we cant help you with teacher problems. The teachers lie to you when they do finally contact you back... Oh sorry I couldn't get logged in today, which is total BS when I speak to another parent that says why yes this teacher has been emailing with me all morning. I think the teachers here are here because they are too lazy to get a real teaching job. Dont waste tour time here, you are better off letting trained monkeys teach your child!

The answers for EVERY question they use can be found on google. Since they give every student the same questions, for every topic, in every unit, and have been since their platform was launched, everything is available on the internet. Edgenuity does NOTHING to prevent this from happening -- I emailed tech about this and they told me that my students probably had teacher accounts. I do not recommend this platform if you want your students to actually LEARN.

Esteban provided excellent assistance in guiding me through the steps for "Turn on Free Movement" with my ELA courses. After my initial call, Esteban remained available for my subsequent email questions, and responded in a timely, professional manner. His help was invaluable.

Edgenuity's Help Desk saved me overnight! I had an overly anxious parent who couldn't access the Family Portal. I received an answer to my email first thing the next morning and assuaged the parent's concern immediately. Whew! A negative bullet was dodged from my helicopter parent. Or should I say nuclear missile?!?

A customer service rep handled an issue right away. The student in question assured me her account's problem was resolved.

In a pinch, Edgenuity is a good system. But, it could be so much better. When showing convection currents, why not show a short video of convection currents happening in a tank of water using food coloring rather than showing a picture of a pot of water and then having the instructor draw arrows on the picture? Almost every day there is something like this.

Another annoying thing is that the time estimates for the lessons are often wildly off. One of them claimed 17 minutes for the lesson and just the videos of the instructor talking were 34 minutes. That doesn't include the time spent answering the formative assessment questions. I'm happy they have formative assessments scattered though the lesson, that's a good idea.

Feedback options are terrible. What they should have is feedback button on each page so that a teacher can click on it and have the feedback automatically put the lesson, assignment quiz or even more specific info like the page of the lesson written into the feedback instead of relying on someone who has very little extra time to type out exactly which lesson, time of the video that something is wrong, etc.

The vast majority of the information is accurate but they have messed up on a couple of big ones. For example, in a lesson on gravity they say that a more massive object exerts more force on a less massive object. Not true. Equal and opposite is what it should be. They kept saying it wrongly through the lesson and there is not any good way to give feedback.

The platform is not as flexible as I think it should be, either. If I want to push things back a day, say I have a guest speaker or something, I can't create a "hole" in the schedule without doing some radical things like changing the starting or ending day of the entire class. Of course tons of other things get messed up if I do that.

Julie was very prompt in returning my email on a problem a student was having on her online class in Environmental Science.

The Edgenuity team was right on my problem and resolved it in minutes. Thanks for the help! I was backing helping my students in a matter of a few minutes.

Edgenuity is an amazing program for students and teachers. Students love the video instruction and guided notes, and the instructors love the student progress data and the ability to customize the courses to fit student and school needs. The support teams that work with schools are knowledgeable and patient. They take specific school needs into consideration when giving us support and guidance. Thank you for all you do to help provide us with quality instruction and support.

I was trying to enroll in notifications to receive updates for webinars. The link was not working as it should. I contacted customer service. The customer service rep was unsure how to answer my question so he put me on a short hold and quickly found the answer. My email was take taken and I received a response a couple hours late letting me know the link was fixed.