Review of Edgenuity: Terrible Support for Teachers
Thumbnail of user shannons741
Florida
1 review
11 helpful votes
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January 3rd, 2021

I reached out to the online chat option for an issue I was having with unlocking tests. TWICE I was disconnected from the agent (the screen literally shows "Agent has left the chat)-I attached the screenshot to this feedback. I am sure you know how frustrating it is to go through all of the details, spend 20 minutes back and forth and then be told to "Hold while we look into this for you" only to have the agent leave the chat, leaving me without an answer. And then, to have to do this all over again with another agent who DOES THE EXACT SAME THING TO ME!
I ended up calling the 800 number and waiting on hold for 12 minutes for someone to answer-luckily he was able to tell me what the issue was but this had now taken my entire class period. And let me just say, this was not the first time-they did this with me previously when I did online chat asking about an answer key.

TERRIBLE CUSTOMER SERVICE-I am writing an email to the District to make sure that they know just how awful this platform is.

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Edgenuity

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Overview

Edgenuity has a rating of 1.8 stars from 389 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Edgenuity most frequently mention school district, unit test, and correct answers problems. Edgenuity ranks 196th among Kids Educational Resources sites.

  • Service
    120
  • Value
    104
  • Shipping
    34
  • Returns
    34
  • Quality
    99

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
18
How would you rate Edgenuity?
Top Positive Review

“Great Platform for our circumstances”

Ruth S.
4/30/21

We are a residential school who has students coming and going regularly Edgenuity helps us to place and help all their individual needs. The material is interesting. This is a very good tool for our program.

Top Critical Review

“Genuinely horrible”

Angelo g.
10/3/24

Edgenuity is probably the most grueling educational website of all time. You are forced to watch unskippable and very boring lectures that feel forced and extremely unengaging. It's also really easy to fall behind since you are given assignments every day. If you are finding an educational platform for students to use, DON'T choose edgenuity.

Reviews (389)

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school district (21) customer service (37)
Thumbnail of user dorisc172
South Dakota
1 review
21 helpful votes
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May 5th, 2021

I was forced to have my 2 homeschoolers take this program. The lessons lack substance. The grading system is based on activities that are auto graded based on keywords (so if you pluralize a word, in any subject, the software marks it wrong). It was extremely liberal in content almost like it was trying to program my kids to think a certain way. The cumalative exam counted so heavily for something graded through a computer program and not a teacher.

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Thumbnail of user alishiat5
Pennsylvania
1 review
40 helpful votes
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September 25th, 2021

I wouldn't teach this program to my dog, let alone a child. My daughter's school placed me in this program and it's an absolute disgrace! I spent 8 hours trying to submit a mp3 recording of my child reading. This program is not suitable for a child with an IEP education plan. My child suffered more meltdowns than I ever seen with her autism and sensory. She never hardly has a meltdown, up till I was placed in online classes. Never again! Parents of special needs children beware!

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Thumbnail of user mckenziep22
Ohio
1 review
0 helpful votes
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December 10th, 2022

Yes, edgenuity can be a pain but it also helps you learn. I am a 12th-grader and it helps me learn. It irritates me that the videos are long but it helps me learn what I need to learn, just because one person doesn't like the platform doesn't mean it won't help someone else.

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Thumbnail of user phyllisl74
Texas
1 review
83 helpful votes
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November 7th, 2019

The students can cheat by googling the questions and finding them. They test out or they zoom through just so they can get credit recovery for classes they failed. They learn nothing. They cheat themselves and get credit for courses other students had to work at.

Thumbnail of user marlenew94
Kansas
1 review
2 helpful votes
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January 13th, 2021

I know in the first semester there ended up being a school supply list that parents were not aware of until it was into the semester, and the kids were needing all these seeds, etc. to complete projects. I need to know where this supply list is. I need a URL or something. It wasn't easy to find first semester, and now I don't see it at all!

Thumbnail of user aidena11
Washington
1 review
17 helpful votes
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May 2nd, 2021

Ingenuity is a very boring thing is hard for me to stay on Task 1 because there is no actual teachers and you can click on a different tab you can be like I'm off into something else and Ingenuity wouldn't know but when you're on something like Zoom teachers can actually see you when you're off task if they make it so you can not turn off your videos

Tip for consumers:
It is boring do not torture your child with it

Products used:
The absolutely horrible learning website

Quality
Thumbnail of user michaela3623
Nevada
1 review
6 helpful votes
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February 12th, 2022

This app forces students to follow a strict guideline, which makes it impossible for students to follow along at their own pace. It holds kids back, and makes other kids move at a pace they aren't ready for.

Tip for consumers:
Expect to be held back

Products used:
Website, videos, quiz

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Thumbnail of user tauqirf
Kentucky
1 review
21 helpful votes
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January 20th, 2020

It is good but needs to remove bugs in software. At my sons page same activity is repeated again and again as is show in attached file that 171-180 Vocab is repeated and 181-190 Litrerary Text. Is repeated.

Thumbnail of user smittyj1
California
1 review
14 helpful votes
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January 22nd, 2021

This year (2020) we started getting summer school progress reports for our son's summer school from 2018/2019 and WHY we never got them then is unknown? He did not attend summer school in 2020 so why are we getting these now? I have request to UNSUBSCRIBE multiple times, I have emailed asking to be removed. And weeks later I get a reply to say that I need to contact my school district who tells me they do not WHY this is happening. It is a pin in the butt!

Thumbnail of user michaelr3029
New Mexico
1 review
9 helpful votes
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March 27th, 2021

We have three students enduring Edgenuity during COVID. Everyone regrets purchasing it for our elementary school, from administration and teachers, to parents and students. Instructions are wordy and written in a 10th grade language - our 1st graders learning to read cannot follow them. Instruction, Assignments, Quizes and Exams are out of balance.

It feels as if they outsourced content creation overseas without consulting with a 1st grade teacher on the most important part - how to teach.

Had we known up front we would have home schooled our children with a better curriculum.

Tip for consumers:
Don't purchase the curriculum for elementary school. Our High Schooler used it for some summer school, it was more tolerable at that level, but still not top tier.

Products used:
Edgenuity for 1st 3rd and 5th grade

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Thumbnail of user jamesg743
Oregon
12 reviews
35 helpful votes
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November 10th, 2022
• Updated review

It has been a few years of me using this platform already, I am now in my senior year for High School, I still regret using this site to further my academic progress. Every year I use this platform, I fall behind. The courses I must use are poorly created. It is just an absolute mess.

I find myself distracting myself from the long and boring lectures quite often, I am given several assignments which require me to write out long essays or heavy-duty assignments that require me to use tools that are far too unreliable to use now. I am unable to simply refresh myself on vital information without playing through the whole damn instruction segment, plus I have no optional practice exercises to ensure that I have adequately refreshed myself on the information.

I find myself having better luck learning information for these courses from external sources rather than the platform. Also, do not get me started on how the Imagine Learning acquisition screwed up the platform even more. I recently had issues logging into my account and their support team was garbage and I had better luck just contacting my school's IT department to change my password than handle the change.

Tip for consumers:
Educators and students alike, please hear my pleas, don't cheap out with this platform. It will harm your academic integrity, don't trust the reviews they leave on their site, know that they were likely manufactured.

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Quality
Poor quality education
February 19th, 2020
• Previous review

I am a student that has been using the program for half the school year and I am taking psychology, it's videos are long, especially compared to the other stuff even though is also too long, especially with the tests and quizzes, I got kicked from my exam due to a site malfunction and I have to do an extra exam during the summer because of the bug. I just wish the site content re-iterates content in stuff other than how to write a paragraph. This program should only be meant for elementary school people, not high-schoolers. I miss my school's old program known as Odyssey.

Tip for consumers:
Please, if your school plans to use that program, to get them to NOT use it, it is too primitive and too passive for education, tell them to just pay more so people can actually learn instead of being dulled out, I have no life (legit and digital) because of this

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Thumbnail of user merlinem
Florida
1 review
0 helpful votes
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April 14th, 2021

I have been using Edgenuity for quite sometime and I LOVE it! The support team is excellent and respond PROMPTLY (even after hours) if you have a problem. Furthermore, Edgenuity gives an EXCELLENT overview of the benchmarks, and allows my students to work at their own pace. It has helped me as a teacher because it reinforces and solidifies what I have taught the students. Additionally, even though as a general rule I assign them to all my students, I can assign them individually to students who need additional help on a specific benchmark. Since I began using Edgenuity a few years ago (Huge shout out to my District support person, Mr. Neil Williamson), both the percentage of students in my class who pass the Biology EOC as well as their individual test scores have increased significantly. Also, my students love them because they are usually worth a lot of grades.:-) I"m very thankful that my school district continues to pay for Edgenuity and I HIGHLY recommend it.

Thumbnail of user nevaehb14
Oklahoma
1 review
7 helpful votes
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October 20th, 2023

I'm in virtual school because it's better for me we previously were using Edmentum last year and they made us try this new website Edgenuity. THIS APP SUCKS! I'm constantly having plagiarism issues and I use Grammarly to help with plagiarism checker as well as grammar, spelling, and punctuation. I don't know how many times my teachers have been just as confused as me when they say I have plagiarism but I show them proof I have none and they don't know why this is happening every week. I've complained to my teachers about this website so many times and how much it doesn't work and how sometimes it just fails you if you miss one assignment and it also doesn't let you go over some tests so you know which questions to work on and it just is like "oh well hope you know which questions you missed up on". I hated this website so much and loved edmentum so much more.

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Thumbnail of user logans137
Wisconsin
1 review
0 helpful votes
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January 6th, 2021

I am a student that uses edgenuity and I think that it is a very cool learning site I like the new tutor button or area that they added and overall I think that it is very educational it could be a little bit better though.

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Thumbnail of user shellis21
Tennessee
1 review
0 helpful votes
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February 21st, 2021

Edgenuity Support is committed to serving Educators and Students. The online automated service, Live Chat, Email Assistance, and Live Tech Support all worked diligently to resolve an issue on my Dashboard in a timely manner and with friendly service. They were caring and willing to go above and beyond to find a solution so that I could continue giving my students my best.

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Thumbnail of user jb1893
New Jersey
1 review
24 helpful votes
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April 14th, 2021

The answers for EVERY question they use can be found on google. Since they give every student the same questions, for every topic, in every unit, and have been since their platform was launched, everything is available on the internet. Edgenuity does NOTHING to prevent this from happening -- I emailed tech about this and they told me that my students probably had teacher accounts. I do not recommend this platform if you want your students to actually LEARN.

Thumbnail of user shellyb206
Michigan
1 review
38 helpful votes
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February 17th, 2021

In my experience with my child is a full blown NIGHTMARE! (He's in the 7th grade and this platform is used for the Pandemic not as his over all schooling)
This platform is impossible to keep caught up on. They expect way to much from these CHILDREN. He's doing things that my 11th grader is doing? How is that even fair, but they'll fail him if not done. He works on it from morning til night.
So don't feel bad if you CHILD is not doing well. NONE of them are doing good

Thumbnail of user ashleyt329
Michigan
1 review
13 helpful votes
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November 8th, 2020

I have 3 children using Edgenuity through our local school district. It is horrific. It is over-complicated, glitchy, not user-friendly (ESPECIALLY for children), and there are typos and errors in questions on exams. I cannot believe our district chose to use this company.

Thumbnail of user hannahs361
Ohio
1 review
5 helpful votes
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May 23rd, 2021

They were quick to help and very friendly, but none of the tactics that they were using actually helped solve my issue so... yeah. Take that how you will :)

Thumbnail of user lalij
Kentucky
1 review
6 helpful votes
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May 12th, 2021

I am a student who has to do Edgenuity due to covid. I personally do not like it. Usually, when you get a question wrong it does not tell you what you did wrong. I have a brother who also does edgenuity and we recently discovered that we have the same encores when I am in the 7th grade and he is in the 6th grade. The website is also really boring.

Thumbnail of user danf636
Pennsylvania
1 review
9 helpful votes
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February 13th, 2022

I'm in 7th f****** grade and I can't f****** complete this 10 almost 11 hours of f****** work I started this morning at 8 a f****** m and it's 11:00 f****** p.m. and I f****** give up I'm done I'm f****** done edgiunity and f*** everybody who else who thinks that it's a f****** good site

Tip for consumers:
Dont $#*!ing use it

Thumbnail of user phuongb3
California
2 reviews
20 helpful votes
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December 12th, 2020

This is TRASH. All of the freaking lessons is SO long and the projects too. And when i do the projects NO ONE show or tell me how to use the tools. So i spend at least 8 HOURS! In Edgenuity a day. The quizzes is SUPER hard. Do you know that i have a FREAKING LIFE? NOBODY want to spend half of their day in edgenuity because its so unhealthy. I rather use a toothbrush to clean my entire house and then brush my teeth with that toothbrush than do edgenuity. And if i'm depressed it will be ALL. YOUR. FAULT!

Thumbnail of user scottw1426
Washington
1 review
11 helpful votes
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October 14th, 2021

My review. The curriculum is trash. Old out dated information. Useless busy work. AI grading tactics that miss correct answers. Flat out STUPID questions recorded for grades. No human support.

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Thumbnail of user janetteb44
Utah
1 review
0 helpful votes
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January 8th, 2021

I submitted a ticket to their support team and heard back within the following period while at work. Homer was very courteous and quick as he resolved my technical issue.

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Thumbnail of user udontn1
Pennsylvania
1 review
9 helpful votes
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December 19th, 2022

Please avoid edgenuity at all costs! It makes me feel miserable. You have to sit on the computer for hours nothing else, there's no books or anything just computer and videos no interactive teachers.

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Edgenuity is a leading provider of K-12 online and blended learning solutions including online courses, credit recovery, intervention, test preparation, and more.

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Leslie S.
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