Review of Edgenuity: Terrible Support for Teachers
Florida
1 review
11 helpful votes
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January 3, 2021

I reached out to the online chat option for an issue I was having with unlocking tests. TWICE I was disconnected from the agent (the screen literally shows "Agent has left the chat)-I attached the screenshot to this feedback. I am sure you know how frustrating it is to go through all of the details, spend 20 minutes back and forth and then be told to "Hold while we look into this for you" only to have the agent leave the chat, leaving me without an answer. And then, to have to do this all over again with another agent who DOES THE EXACT SAME THING TO ME!
I ended up calling the 800 number and waiting on hold for 12 minutes for someone to answer-luckily he was able to tell me what the issue was but this had now taken my entire class period. And let me just say, this was not the first time-they did this with me previously when I did online chat asking about an answer key.

TERRIBLE CUSTOMER SERVICE-I am writing an email to the District to make sure that they know just how awful this platform is.

Date of experience: December 4, 2020
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Florida
1 review
0 helpful votes
Follow Antoinette R.
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I have been facilitating 6th, 7th and 8th grade online Science courses. Edgenuity has been a wonderful tool to help us and our students and families get through these hard times. The program is easy to navigate and provides great support tools like guided notes for lessons and the ability to provide accommodations like extra time and reading aloud. Whenever I have had questions about answers to test, I have been able to get explanations back within 24 hours from Edgenuity support. Overall, a very good tool (after learning how to use it).

Date of experience: April 29, 2021
Oklahoma
1 review
0 helpful votes
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Very helpful
November 18, 2020

The customer service department response almost immediately to concern. Jessica (customer service) gave me several suggestions to solve the problem that my student was having with Edgenuity. Thank you!

Date of experience: November 17, 2020
Oklahoma
1 review
15 helpful votes
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So i'm doing my work i keep getting kicked off my account and guess what i assessments are locked and it takes them 7 to 8 days and i'm behind and it's thanksgiving break i would be playing my PS5 instead i have to do this fricking work and my mom doesn't even care she whooped me because of this i rate this 1 out of 5 stars.

That's why i hate this
Date of experience: November 22, 2023
Georgia
1 review
37 helpful votes
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OH MY GOD SUCH A NIGHTMARE
September 17, 2021

My teacher uses this app and it so easy to get behind because of the amount of work you have to get done at a certain time. I always get behind because of the 19 assignments in each subsection and sometimes you have to do 2 or 3 in a day with the non skippable videos. It's also boring lol. I see everyone else saying the same things in the reviews so idk why my school is still using it.

Date of experience: August 18, 2021
Kentucky
1 review
28 helpful votes
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It´s bad
September 19, 2021

Not only is it an absolutely unpolished, barebones, mess of a program. It doesn´t even work half the time. So you don´t even get stability for trading convenience. I´m a student using the program full time and it´s unfit for this purpose especially. It´s uninteresting, irritating, full of bumps, and a serious downgrade from the oddesseyware program. I would not recommend this for any educational use I can think of. Credit recovery, alternative learning, homeschooling, trying to teach a dog to read, nothing it´s useless. Granted it´d make a fine rage game.

Date of experience: August 20, 2021
Costa Rica
2 reviews
4 helpful votes
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I keep receiving their emails and when I click to be removed from mailing and I am asked to email CS. I do so and they still keep sending me emails. The sad part is that they share others people's details with me and they have the wrong person! No privacy for their customers.

Date of experience: September 14, 2021
Pennsylvania
1 review
0 helpful votes
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Edge Support
February 10, 2021

Every technician that I have spoken with has been polite, respectful and willing to assist. If they are unable to solve the issue, they have pushed it to the next level. I am very pleased with Edge Support.

Date of experience: February 9, 2021
Louisiana
1 review
15 helpful votes
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Edgenuity
February 11, 2021

For one Edgenuity is encerting old information within our head and second of all is see no use in tell us things I already know and that is what Edgenuity is doing and last but not least I do not see an useful or education purpose to this app but as i can see it is helping the teachers out a lot so that me it may put some strain on our parent and I can support that because as many children see the parent wake up and go to work and so that is why i'm rating the app 3 star cause I feel like that is a very fair overall rating. :))

Date of experience: January 11, 2021
Washington
1 review
0 helpful votes
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Teacher suppor
February 23, 2021

I was pleased with the recent support I received. I asked a question about how to use the student guides and was given a step by step instruction along with the hot link to quickly get the needed site.
Also, I got my reply within 20 minutes.

Date of experience: February 22, 2021
Michigan
1 review
0 helpful votes
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We have been pleased with the courses, the LMS and the after sale support. The problems we have had were caused by our ignorance and not that of Edgenuity. When contacted they answered promptly and had the solution we needed. Definitely a bargain for the price paid.

Date of experience: December 5, 2020
Washington
1 review
8 helpful votes
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Super boring and no one likes it, at least make your lessons entertaining enough for me to pay attention.
You see, I have a REALLY low attention span which means if I don't something then I can't pay attention to it. When I was in actual school, I could somewhat pay attention sometimes but now I can't even. Also, website is an eye soar, use cooler colors and don't make everything white or at least have a dark mode.

Date of experience: March 22, 2023
Texas
1 review
1 helpful vote
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Look
November 27, 2020

It's not that Edgenuity is a bad program, but it's also not a great program.
It's clearly created and run by people who know a lot about technology, software and managing programs. But it doesn't seem like anyone has much of an education background.
I can't modify lessons or assessments, I can't really add in my own content and I can't communicated with my students directly. But the program has saved me during this pandemic! For all it's shortfalls, it's still a big reason I can show up everyday and feel confident that I'm going to survive the day.
I'm probably never going to love the program but I do appreciate the peace of mind it's brought me. It's like a coworker who I know isn't a great teacher. They show up everyday and do their best, even if it isn't very good, and that's better than nothing

Date of experience: October 28, 2020
California
1 review
6 helpful votes
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Edgenuity
November 9, 2021

I am an 8th grader that uses Edgenuity. The virtual school I attend requires students to use this program for grades and attendance. The lessons are very difficult to listen to because the teachers look like they don't even want to be there. Edgenuity has destroyed my mental health because of the amount of stress I get due to the amount of work I'm assigned every day. I'm not the only one failing most of my classes. The majority of my classmates are failing and students are required to use Edgenuity for 6 hours a day. I can't wait to be done with this program and go back to school.

Date of experience: November 9, 2021
Alabama
1 review
23 helpful votes
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Why is it all about the service all of a sudden and this one fake review said it was a student typing that student must of had really good typing then cause it looks like it is someone grown up and sent to write a review i think someone works at edgenuity and is writing fake reviews cause its all about the service do they actually do the work though and its actually really bad it caused my family to have problems and it freezes me up and i cant move on till my teacher moves me on

Date of experience: February 16, 2021
Kentucky
1 review
0 helpful votes
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Great Customer Support!
November 13, 2020

I've had to email customer support on a few different occasions for a few different problems and their support has been on point. They have been prompt, friendly, and helpful in whatever ways they can. If they haven't heard back from me in a while, they email me to see where we stand. Great support!

Date of experience: November 12, 2020
California
1 review
5 helpful votes
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My son's are both using Edgenuity during Covid with LAUSD. They say that the assignments take too long. That may be a problem with the assignments that the teacher gives. Also, one says that "It has a super boring voice" So, I imagine that it is really hard to develop a learning platform. Hopefully it will improve over time to help our kids. Thanks.

Date of experience: October 14, 2020
Michigan
1 review
8 helpful votes
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My daughter started this program on the fall of 2021. It is absolutely the most useless program our school district could have used. The subjects have nothing to do with what they are actually learning in that particular grade. She had a tech issue that kept her off for 10 days and was never able to fully catch up. I also blame the school for this issue. Besides being absolutely boring and setting the student up for failure, I believe this program did not educate my child in any form. Its truly horrible and if your school district goes with this, just go to school. Its not worth it. My daughter is going back to school. It wasn't because of covid, but because she has extreme anxiety but she would rather try to cope with the anxiety than deal with Edgenuity for one more semester.

Date of experience: January 23, 2022
Texas
1 review
44 helpful votes
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I have learned nothing from this site and it takes forever to get anything done it makes me so stressed and i hate it. I usually just leave it playing and do something else because i never learn anything anyway. I try very hard in school but this is just dumb and even my teachers hate it nobody in my school wants to do this and we are working to get rid of it.

Date of experience: November 4, 2020
New Mexico
1 review
0 helpful votes
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Pacing is inflexible and having so many different grading systems is confusing and creates unnecessary anxiety in both students and parents. There are grades for pacing, overall grade, relative grade, and actual grade, WHY? On the plus side, it is rigorous and challenging for most students.

Date of experience: February 25, 2021
Kentucky
1 review
0 helpful votes
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Support
May 5, 2021

Product support, and our account manager, are knowledgeable, friendly, and able to help us quickly when needed. This program support outweighs support of another program we have. And it is appreciated!

Date of experience: May 5, 2021

Overview

Edgenuity has a rating of 1.7 stars from 400 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Edgenuity most frequently mention school district, khan academy and correct answers. Edgenuity ranks 147th among Kids Educational Resources sites.

service
149
value
132
shipping
46
returns
48
quality
130
This company does not typically respond to reviews
+75