I reached out to the online chat option for an issue I was having with unlocking tests. TWICE I was disconnected from the agent (the screen literally shows "Agent has left the chat)-I attached the screenshot to this feedback. I am sure you know how frustrating it is to go through all of the details, spend 20 minutes back and forth and then be told to "Hold while we look into this for you" only to have the agent leave the chat, leaving me without an answer. And then, to have to do this all over again with another agent who DOES THE EXACT SAME THING TO ME!
I ended up calling the 800 number and waiting on hold for 12 minutes for someone to answer-luckily he was able to tell me what the issue was but this had now taken my entire class period. And let me just say, this was not the first time-they did this with me previously when I did online chat asking about an answer key.
TERRIBLE CUSTOMER SERVICE-I am writing an email to the District to make sure that they know just how awful this platform is.
I have been facilitating 6th, 7th and 8th grade online Science courses. Edgenuity has been a wonderful tool to help us and our students and families get through these hard times. The program is easy to navigate and provides great support tools like guided notes for lessons and the ability to provide accommodations like extra time and reading aloud. Whenever I have had questions about answers to test, I have been able to get explanations back within 24 hours from Edgenuity support. Overall, a very good tool (after learning how to use it).
The customer service department response almost immediately to concern. Jessica (customer service) gave me several suggestions to solve the problem that my student was having with Edgenuity. Thank you!
So i'm doing my work i keep getting kicked off my account and guess what i assessments are locked and it takes them 7 to 8 days and i'm behind and it's thanksgiving break i would be playing my PS5 instead i have to do this fricking work and my mom doesn't even care she whooped me because of this i rate this 1 out of 5 stars.
My teacher uses this app and it so easy to get behind because of the amount of work you have to get done at a certain time. I always get behind because of the 19 assignments in each subsection and sometimes you have to do 2 or 3 in a day with the non skippable videos. It's also boring lol. I see everyone else saying the same things in the reviews so idk why my school is still using it.
Not only is it an absolutely unpolished, barebones, mess of a program. It doesn´t even work half the time. So you don´t even get stability for trading convenience. I´m a student using the program full time and it´s unfit for this purpose especially. It´s uninteresting, irritating, full of bumps, and a serious downgrade from the oddesseyware program. I would not recommend this for any educational use I can think of. Credit recovery, alternative learning, homeschooling, trying to teach a dog to read, nothing it´s useless. Granted it´d make a fine rage game.
I keep receiving their emails and when I click to be removed from mailing and I am asked to email CS. I do so and they still keep sending me emails. The sad part is that they share others people's details with me and they have the wrong person! No privacy for their customers.
Every technician that I have spoken with has been polite, respectful and willing to assist. If they are unable to solve the issue, they have pushed it to the next level. I am very pleased with Edge Support.
For one Edgenuity is encerting old information within our head and second of all is see no use in tell us things I already know and that is what Edgenuity is doing and last but not least I do not see an useful or education purpose to this app but as i can see it is helping the teachers out a lot so that me it may put some strain on our parent and I can support that because as many children see the parent wake up and go to work and so that is why i'm rating the app 3 star cause I feel like that is a very fair overall rating. :))
I was pleased with the recent support I received. I asked a question about how to use the student guides and was given a step by step instruction along with the hot link to quickly get the needed site.
Also, I got my reply within 20 minutes.
We have been pleased with the courses, the LMS and the after sale support. The problems we have had were caused by our ignorance and not that of Edgenuity. When contacted they answered promptly and had the solution we needed. Definitely a bargain for the price paid.
Super boring and no one likes it, at least make your lessons entertaining enough for me to pay attention.
You see, I have a REALLY low attention span which means if I don't something then I can't pay attention to it. When I was in actual school, I could somewhat pay attention sometimes but now I can't even. Also, website is an eye soar, use cooler colors and don't make everything white or at least have a dark mode.
It's not that Edgenuity is a bad program, but it's also not a great program.
It's clearly created and run by people who know a lot about technology, software and managing programs. But it doesn't seem like anyone has much of an education background.
I can't modify lessons or assessments, I can't really add in my own content and I can't communicated with my students directly. But the program has saved me during this pandemic! For all it's shortfalls, it's still a big reason I can show up everyday and feel confident that I'm going to survive the day.
I'm probably never going to love the program but I do appreciate the peace of mind it's brought me. It's like a coworker who I know isn't a great teacher. They show up everyday and do their best, even if it isn't very good, and that's better than nothing
I am an 8th grader that uses Edgenuity. The virtual school I attend requires students to use this program for grades and attendance. The lessons are very difficult to listen to because the teachers look like they don't even want to be there. Edgenuity has destroyed my mental health because of the amount of stress I get due to the amount of work I'm assigned every day. I'm not the only one failing most of my classes. The majority of my classmates are failing and students are required to use Edgenuity for 6 hours a day. I can't wait to be done with this program and go back to school.
Why is it all about the service all of a sudden and this one fake review said it was a student typing that student must of had really good typing then cause it looks like it is someone grown up and sent to write a review i think someone works at edgenuity and is writing fake reviews cause its all about the service do they actually do the work though and its actually really bad it caused my family to have problems and it freezes me up and i cant move on till my teacher moves me on
I've had to email customer support on a few different occasions for a few different problems and their support has been on point. They have been prompt, friendly, and helpful in whatever ways they can. If they haven't heard back from me in a while, they email me to see where we stand. Great support!
My son's are both using Edgenuity during Covid with LAUSD. They say that the assignments take too long. That may be a problem with the assignments that the teacher gives. Also, one says that "It has a super boring voice" So, I imagine that it is really hard to develop a learning platform. Hopefully it will improve over time to help our kids. Thanks.
My daughter started this program on the fall of 2021. It is absolutely the most useless program our school district could have used. The subjects have nothing to do with what they are actually learning in that particular grade. She had a tech issue that kept her off for 10 days and was never able to fully catch up. I also blame the school for this issue. Besides being absolutely boring and setting the student up for failure, I believe this program did not educate my child in any form. Its truly horrible and if your school district goes with this, just go to school. Its not worth it. My daughter is going back to school. It wasn't because of covid, but because she has extreme anxiety but she would rather try to cope with the anxiety than deal with Edgenuity for one more semester.
I have learned nothing from this site and it takes forever to get anything done it makes me so stressed and i hate it. I usually just leave it playing and do something else because i never learn anything anyway. I try very hard in school but this is just dumb and even my teachers hate it nobody in my school wants to do this and we are working to get rid of it.
Pacing is inflexible and having so many different grading systems is confusing and creates unnecessary anxiety in both students and parents. There are grades for pacing, overall grade, relative grade, and actual grade, WHY? On the plus side, it is rigorous and challenging for most students.
Product support, and our account manager, are knowledgeable, friendly, and able to help us quickly when needed. This program support outweighs support of another program we have. And it is appreciated!
Answer: Ingenuity is marketed for teachers it is not for students they do not understand that we cannot all be on the same Pace I understand your stress and I have cried as well over this course I hope we can both recover our grades
Answer: Because its just an orange and gray screen we stare at and learn nothing from and get bad grades also its the worst out there and how did someone rate it 5 stars they must work at edgenuity and protect it
Answer: Its not supposed to be fun! Its supposed to be a gear grinding terrible program that just wants money
Answer: I KNOW! This is how they are trying to kill off the Gen Z population.
Answer: I agree with you. I am a student using Edgenuity- meanwhile missing my first year of highschool. Just don't get mad at your kids like my parents get upset with me because I am suicidal from this website.
Answer: Failing. 100% failing. Theres no way you can efficently learn from this website.
Answer: We have elementary content offered through our Pathblazer product. You can find more information about it here: https://www.edgenuity.com/products-and-services/intervention/#pathblazer. We offer Pathblazer as a blended or supplemental learning solution. Pathblazer includes a Math and ELA intervention program for Tier 1 and 2 RTI support with supplemental curriculum for science and social studies that teachers can use for skills recovery and targeted instruction.
Answer: Because they don't care and they are getting paid no matter what.
Answer: Enginuity isnt for students it's for teachers it isn't set to understand how a child thinks or how they all react what it picks up is that they failed and that's all they have to redo everything because that's how the program works
Answer: It looks for key words. If you have the right words written, you are correct. If you have the right answer but use a word that is a bad keyword they count it wrong
Edgenuity has a rating of 1.7 stars from 400 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Edgenuity most frequently mention school district, khan academy and correct answers. Edgenuity ranks 147th among Kids Educational Resources sites.