Review of Edgenuity: Terrible Support for Teachers
Florida
1 review
11 helpful votes
Follow Shannon S.
Unfollow Shannon S.
Send Message
Share Review
Report Review

January 3, 2021

I reached out to the online chat option for an issue I was having with unlocking tests. TWICE I was disconnected from the agent (the screen literally shows "Agent has left the chat)-I attached the screenshot to this feedback. I am sure you know how frustrating it is to go through all of the details, spend 20 minutes back and forth and then be told to "Hold while we look into this for you" only to have the agent leave the chat, leaving me without an answer. And then, to have to do this all over again with another agent who DOES THE EXACT SAME THING TO ME!
I ended up calling the 800 number and waiting on hold for 12 minutes for someone to answer-luckily he was able to tell me what the issue was but this had now taken my entire class period. And let me just say, this was not the first time-they did this with me previously when I did online chat asking about an answer key.

TERRIBLE CUSTOMER SERVICE-I am writing an email to the District to make sure that they know just how awful this platform is.

Date of experience: December 4, 2020
Share Review on:
website thubmnail of Edgenuity

Edgenuity

How would you rate Edgenuity?
grey star
grey star
grey star
grey star
grey star
Michigan
1 review
10 helpful votes
Follow Layla d.
Unfollow Layla d.
Send Message
Share Review
Report Review

It sucks
June 26, 2024

Edgenuity Review:

I'm in the math course on Edgenuity, and my experience with it has been far from satisfactory. The most glaring issue is the video content. The videos yap on endlessly without allowing you to skip through them, making the experience incredibly tedious. The inability to skip these monotonous lectures not only wastes valuable time but also fails to engage students effectively.

Moreover, the overall structure of the lessons feels uninspired. The content is dry and doesn't cater to diverse learning styles, making it difficult for students to retain information. The interactive elements are minimal and do little to break the monotony of the video lectures. It's also alarmingly easy to get sidetracked, as the content fails to capture and maintain student interest, leading to frequent distractions.

To anyone considering Edgenuity for their educational needs, I strongly advise against it. The platform seems more focused on presenting information in a rigid, unengaging format rather than facilitating genuine learning. It becomes apparent that the people running Edgenuity are more interested in profit than in providing a quality educational experience.

The company's approach seems to prioritize revenue over student success, creating a system that churns out content without regard for its effectiveness. The lack of genuine interactivity and student engagement indicates a fundamental disconnect between the platform's creators and the educational needs of its users. Save your money and look for alternative resources that offer a more interactive and flexible approach to education. No one learns effectively from Edgenuity's method.

Date of experience: June 26, 2024
Oklahoma
1 review
5 helpful votes
Follow Logan C.
Unfollow Logan C.
Send Message
Share Review
Report Review

Edgenuity
May 1, 2023

Truly horrific platform, the instructors monotone, the lessons confusing and unhelpful, no one I know likes using it, the only way you'll learn anything is from googling answers or from the tutors. My review does not do my hatred for it justice, I am unable to write a review scathing enough to convey my dissatisfaction.

Date of experience: May 1, 2023
Texas
1 review
8 helpful votes
Follow Bruce W.
Unfollow Bruce W.
Send Message
Share Review
Report Review

Edgenuity is useless.
February 17, 2022

When I failed a class in school, I had to come back the next year to do "edgenuity" and it's giving me assignments that I've never even learned and it's lacking what I'm suppose to learn. I believe that Edgenuity is inaccurate and schools should other resources that are actually accurate.

Date of experience: January 18, 2022
Texas
1 review
3 helpful votes
Follow Major S.
Unfollow Major S.
Send Message
Share Review
Report Review

The exact same crap
November 20, 2022

I wrote a review on this website about 2-3 years ago, it basically how bad it was and how I wanted to die being on it, I've now had to take another course on it and hate to say but it is the exact same way. Except I dont want to die being on it I want to break multiple things until I eventually bleed out to death break said things. It's exactly the same it was 3 years ago. It super buggy and somehow still doesn't save my work, I think I'm finally starting to understand why schools use this website

Date of experience: November 20, 2022
Tennessee
1 review
9 helpful votes
Follow Debbie M.
Unfollow Debbie M.
Send Message
Share Review
Report Review

My daughter is normally a good student. This engenuity program has quizzes and unit test daily. The teachers are boring and monotone. It's too much work and they make it more difficult than it has to be. It's like they want the kids in school so they set them up to fail.

Date of experience: October 6, 2020
Oklahoma
1 review
0 helpful votes
Follow Danny B.
Unfollow Danny B.
Send Message
Share Review
Report Review

Customer Course?
May 28, 2021

Spoke with support and asked him to remote in in order to alleviate a long explanation of what I was trying to do. The Tec. Avoided remoting and wasted about an hour to get to the point. After he answered my question in generalized terms, not answering specific problem. I was emailed around 200 pages of information on the topic.

Date of experience: April 28, 2021
Wisconsin
1 review
0 helpful votes
Follow Dan S.
Unfollow Dan S.
Send Message
Share Review
Report Review

I wrote to Edgenuity because I was confused/concerned about some test questions that my students were getting marked wrong. I felt the answers that Edgenuity had listed were not correct and/or the questions and answers were misleading. Edgenuity addressed my concerns and made adjustments to the questions that I had inquired about. In some cases the questions and answers were not wrong but the Edgenuity representative was able to clarify the question and answer for me.
My 4 star rating is based on their customer service and ability to address my concerns. I am still concerned that there may be many more assessment questions/answers that are misleading or wrong which I have not caught yet.

Date of experience: January 13, 2021
Arkansas
1 review
0 helpful votes
Follow annette h.
Unfollow annette h.
Send Message
Share Review
Report Review

Maddy was great!
April 1, 2021

I ran into some problems with adding some units and deleting others, which affected my student's completion and overall averages. Maddy was able to explain what was happening and how I could achieve my goal of true student success. I couldn't quite get what I needed from the chat. Maddy returned my call in a timely manner and I was satisfied. It felt great to get that stress off of me.

Date of experience: March 30, 2021
New Mexico
1 review
5 helpful votes
Follow Todd G.
Unfollow Todd G.
Send Message
Share Review
Report Review

Fail!
May 24, 2021

I asked a specific question and got back a general answer on subjects I don't teach which have no applicability to the problem. I have a very concerned family with a bad taste in their mouth about the way Edgenuity scores their daughters work and no explanation as to why it's happening. Go back and read the question that was asked and please answer it!

Date of experience: April 24, 2021
Kentucky
1 review
0 helpful votes
Follow Jessica G.
Unfollow Jessica G.
Send Message
Share Review
Report Review

I called the help center and immediately received a call back despite the recording that said there were longer than usual wait times. Esteban took the time needed to fully investigate and answer my question regarding a student's session log. I have called the help center before and have always received excellent and timely assistance..

Date of experience: February 19, 2021
Alabama
1 review
0 helpful votes
Follow Lillian S.
Unfollow Lillian S.
Send Message
Share Review
Report Review

Last year and this year have been trying times for anyone with online learning, and I have had longer response times in getting answers or having issues resolved compared with what I have experienced with them in the past. Things have begun to improve and I believe that Edgenuity will be able to provide more efficient service response in the future.

Date of experience: December 9, 2020
Florida
1 review
0 helpful votes
Follow Rosa L.
Unfollow Rosa L.
Send Message
Share Review
Report Review

Excellent Customer care
December 12, 2020

I have used Edgenuity for many years. For differentiation, for enrichment. And to address specific benchmarks of concern. I find the program to be an excellent resource for online education. The courses align with Florida Sunshine standards and cover the topics with details. The reports are comprehensive and allow the teachers to monitor student's progress.

Date of experience: December 11, 2020
South Carolina
1 review
1 helpful vote
Follow Dianne S.
Unfollow Dianne S.
Send Message
Share Review
Report Review

I contacted Edgenuity to ask a question about the correctness of one of the answer choices. I received an immediate response indicating that my question had been sent to curriculum specialist. One day later I received a very thorough response to my question that completely answered my question.

Date of experience: April 7, 2021
California
1 review
47 helpful votes
Follow Meresa W.
Unfollow Meresa W.
Send Message
Share Review
Report Review

Frustrated Parent
October 9, 2020

Out dated! Boring videos! Submitting work is impossible! Not compatible with google docs! Why our school district picked the worst rated school learning app/website is beyond me. My daughter hates watching the boring videos!

Date of experience: September 9, 2020
California
1 review
6 helpful votes
Follow vineyard n.
Unfollow vineyard n.
Send Message
Share Review
Report Review

Terrible, constantly glitches, treats opinions as fact, and doesn't teach anyone anything and doesn't do anything to help teach what you don't know. I've done edgenuity for a few years and never once retained a single lesson. Teachers, Don't be lazy just teach like your payed to do.

Date of experience: August 24, 2022
Louisiana
1 review
0 helpful votes
Follow C S.
Unfollow C S.
Send Message
Share Review
Report Review

Responds quickly
December 15, 2020

The help desk at Edgenuity has a 24-hour turn around time, even on weekends. When I have a problem with a student assignment and I report it through Edgenuity, they will address it by providing a solution.

Date of experience: December 15, 2020
South Carolina
1 review
0 helpful votes
Follow Fred E.
Unfollow Fred E.
Send Message
Share Review
Report Review

Great customer support
December 10, 2020

Had an issue with Edgenuity. I contacted Customer Support via the on-line help center. I received an reply in less than 30 minutes. The support rep answered my questions thoroughly and checked to see if I had any more questions.

Date of experience: December 9, 2020
Georgia
1 review
7 helpful votes
Follow Artemis W.
Unfollow Artemis W.
Send Message
Share Review
Report Review

Edgenuity is bad
January 19, 2023

This app is mandatory at my school, however, whilst I learn algebra, Edunuity tries to teach me slope. Aside from the fact it is random and the tests are far to hard, Edgunuity is not a good learning program because it is not engaging. It is lame and easy to cheat. I put the lyrics to Fire Coming Out of a Monkeys Head and got a 100 on a slope quiz, but when I try I get zeros. https://www.change.org/p/get-schools-to-stop-using-edgenuity-ban-edgenuity

Date of experience: January 19, 2023
Illinois
4 reviews
19 helpful votes
Follow Dorian L.
Unfollow Dorian L.
Send Message
Share Review
Report Review

The Edgenuity middle school science program is terrible throughout. From a teacher who makes mistakes in her presentations and then apologies, to quizzes that ask questions not covered in the coursework and not having correct answer options for the simplest of questions. For example, their question was "What is the definition of science?" and their correct answer was the definition of scientific knowledge. The teacher, the software and the construction of the course is awful. We had our 6th grade homeschool daughter drop the course after 3 lessons.
Middle school math has numerous software bugs in their assignments. Our daughter gets the answer correct, but the software doesn't like the explanation and marks it incorrect, even though the answer is correct. If your school offers multiple curriculum options, choose something other than the very poorly designed Edgenuity.

Date of experience: September 17, 2020
Illinois
1 review
0 helpful votes
Follow Kristen C.
Unfollow Kristen C.
Send Message
Share Review
Report Review

An error message kept appearing everytime I wanted to add a student to a class. The technician helped me trouble shoot several things in order to fix the error message. Other than having to wait on hold along time, the technician was patient and listened to my concern and helped get the problem resolved in a short amount of time.

Date of experience: January 21, 2021

Overview

Edgenuity has a rating of 1.7 stars from 399 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Edgenuity most frequently mention school district, khan academy and correct answers. Edgenuity ranks 161st among Kids Educational Resources sites.

service
149
value
132
shipping
46
returns
48
quality
130
This company does not typically respond to reviews
+75