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EdgenuityReviews 405

1.7

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Edgenuity Reviews Summary

Edgenuity has a rating of 1.7 stars from 405 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Edgenuity most frequently mention school district, 7th grade and khan academy. Edgenuity ranks 163rd among Kids Educational Resources sites.

service
153
value
136
shipping
50
returns
52
quality
134
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Florida
1 review
0 helpful votes
Follow Merline M.
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I have been using Edgenuity for quite sometime and I LOVE it! The support team is excellent and respond PROMPTLY (even after hours) if you have a problem. Furthermore, Edgenuity gives an EXCELLENT overview of the benchmarks, and allows my students to work at their own pace. It has helped me as a teacher because it reinforces and solidifies what I have taught the students. Additionally, even though as a general rule I assign them to all my students, I can assign them individually to students who need additional help on a specific benchmark. Since I began using Edgenuity a few years ago (Huge shout out to my District support person, Mr. Neil Williamson), both the percentage of students in my class who pass the Biology EOC as well as their individual test scores have increased significantly. Also, my students love them because they are usually worth a lot of grades.:-) I"m very thankful that my school district continues to pay for Edgenuity and I HIGHLY recommend it.

Date of experience: April 14, 2021
Texas
1 review
0 helpful votes
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Met Expectations
April 13, 2021

I had an issue registering a student for the Edgenuity SIS LMS. Rather than hold, I used the call back feature and it was very helpful. Once connected with a customer svc rep, they were attentive and prompt with their troubleshooting. It was a quick fix and the student is on her way to starting the course. :)

Date of experience: April 13, 2021
Ohio
1 review
6 helpful votes
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I am a student who has to do Edgenuity due to covid. I personally do not like it. Usually, when you get a question wrong it does not tell you what you did wrong. I have a brother who also does edgenuity and we recently discovered that we have the same encores when I am in the 7th grade and he is in the 6th grade. The website is also really boring.

Date of experience: April 12, 2021
Texas
1 review
0 helpful votes
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Customer Service
April 11, 2021

I ran into a dilemma while using the Edgenuity site and Mr. Sutton took care of my situation in a speedy and professional way. I was treated with a caring attitude and definitely will not hesitate to use your service again.
Once again Mr. Sutton needs to be given an attaboy for his work.

Sincerely,
John A Jones

Date of experience: April 10, 2021
Florida
1 review
1 helpful vote
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My experience working with Edgenuity staff has been nothing less than pleasant. I rarely have issues using this platform and when I do, once I reach out to the staff, they reply promptly. They are helpful and always resolve the issues I have. Give them a try and you'll find you've made a good decision! :)

Date of experience: April 9, 2021
California
1 review
3 helpful votes
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Edgenuity is terrible for several reasons. The first reason is that there are no semesters, trimesters, or any of the sort. This makes it. Difficult for students to keep up their grades because they have to do it all year long, and it makes it more difficult than normal school. Another reason that edgenuity is terrible for students is that it has very many glitches. For example, a student may submit a test but the activity is not completed. This makes the student have to retake the test, which takes around forty minutes to complete. The final reason is that students cannot review their answers on tests. Unlike quizzes, if students get some of the problems incorrect, then they cannot check what they got wrong on the test. How is a student supposed to learn if they cannot see their mistakes and improve upon them. This also leads to several people thinking tests and exams may be rigged. Since you cannot view what you got correct or incorrect, it makes some people suspicious that maybe tests and exams are rigged so that you cannot get a high grade on them.

Date of experience: April 8, 2021
Alabama
1 review
0 helpful votes
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I appreciate the quick response from Edgenuity regarding an error in a math problem. I am very impressed with their services and with the curriculum they offer. Keep up the good work!

Date of experience: April 8, 2021
New Jersey
1 review
0 helpful votes
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The agent explained to me that such a repot does not exist. This is just another flaw in your program. Odyssessy Ware offered the report. A teacher could put in a chosen date(s) and see exactly what a student had attempted or completed in that time frame. You don't offer that... terrible!

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Date of experience: April 8, 2021
South Carolina
1 review
1 helpful vote
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I contacted Edgenuity to ask a question about the correctness of one of the answer choices. I received an immediate response indicating that my question had been sent to curriculum specialist. One day later I received a very thorough response to my question that completely answered my question.

Date of experience: April 7, 2021
South Dakota
1 review
21 helpful votes
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Terrible program
May 5, 2021

I was forced to have my 2 homeschoolers take this program. The lessons lack substance. The grading system is based on activities that are auto graded based on keywords (so if you pluralize a word, in any subject, the software marks it wrong). It was extremely liberal in content almost like it was trying to program my kids to think a certain way. The cumalative exam counted so heavily for something graded through a computer program and not a teacher.

Date of experience: April 4, 2021
Florida
1 review
0 helpful votes
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I needed help with a student that had completed an assignment, but was only showing 70% complete. The help department got back to me immediately with an answer to the problem.

Date of experience: April 4, 2021
Alabama
1 review
4 helpful votes
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The lessons aren't engaging my students. The science and social studies standards aren't aligned with the TN state standards. It took one month to hear back from customer service via email.

Date of experience: April 3, 2021
Washington
1 review
17 helpful votes
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Ingenuity
May 2, 2021

Ingenuity is a very boring thing is hard for me to stay on Task 1 because there is no actual teachers and you can click on a different tab you can be like I'm off into something else and Ingenuity wouldn't know but when you're on something like Zoom teachers can actually see you when you're off task if they make it so you can not turn off your videos

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Date of experience: April 2, 2021
Texas
1 review
18 helpful votes
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I wish I could give this a zero rating however, the system will not allow me to.

My son is currently using Edgenuity to support his virtual learning during the pandemic. Apart from the fact that the questions and answers are long, drawn out and very confusing, the system does not allow for any kind of learning environment. No visibility into mistakes and /or errors are allowed at the testing stage to bridge knowledge gaps so students are basically playing the guessing game. I have also recognized that the system erroneously grades answers as incorrect when they are actually correct.

Additionally, the lengthy videos are not conducive to focus and learning. I am very disappointed that our school district has opted to offer their students this worthless crap as a remote learning application. I will be meeting with the principal tomorrow to discuss next steps for removing my son from this program since this is not value adding for him and is ultimately causing more frustration than anything else.

I assumed that the school had his best interest at hand but was clearly wrong. What a sad day when teachers will allow this joke of a program, to support the development of our young people.

Date of experience: March 31, 2021
Texas
1 review
0 helpful votes
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Clear the cache
April 1, 2021

I was unable to view a test. Tom helped me and sent me an email with instructions on clearing the cache

Date of experience: March 31, 2021
Arkansas
1 review
0 helpful votes
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Maddy was great!
April 1, 2021

I ran into some problems with adding some units and deleting others, which affected my student's completion and overall averages. Maddy was able to explain what was happening and how I could achieve my goal of true student success. I couldn't quite get what I needed from the chat. Maddy returned my call in a timely manner and I was satisfied. It felt great to get that stress off of me.

Date of experience: March 30, 2021
Washington
1 review
0 helpful votes
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I have been using Odysseyware for about 12 years as a teacher.
I appreciate that this program does not water down the content like some other online programs. I am sometimes frustrated that it is still very content-driven (is not really aligned to NGSS national science standards), but there are plenty of opportunities to do hands-on activities to get kids off the computer and learning by doing.

Learning online takes a specific type of learner. This program is not for everyone. But, it is tried and true. They are constantly improving it. It is one of the most stable platforms I have seen and is the easiest to navigate. They are very responsive if you need help or have feedback to improve a lesson.

I have found that it is important to understand how the program works so that you can use it to its full extent. For example, you need to do a test or quiz in one sitting. If you change tabs to look up the answer or leave it idle for more than 20 minutes because you took a lunch break or if you log out to finish it tomorrow, the test assumes you are cheating and grades the assessment. Whereas lessons and projects can be stopped and started as needed. Since the program assumes you will use your notes, the assessments can be challenging. So, those students (especially high school) who take notes should use them on the assessments. They are essentially open-book tests.

Date of experience: March 30, 2021
Texas
1 review
21 helpful votes
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Why?
April 29, 2021

I had to deal with Edgenuity in public school and the customer service/technical support let something to be desired. This has translated to Ignitia in a private Christian school. To tell me to just clear MS Edge's history may fix the problem of the videos not playing is not acceptable. I told the person that we were getting the message "html5 video not found" is not a browser history problem. Needless to say the problem was not fixed.

Edgenuity attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 30, 2021
Kentucky
1 review
0 helpful votes
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Edgenuity responded to me quickly and answered the questions I had in a very helpful and knowledgeable manner.

Date of experience: March 29, 2021
Louisiana
1 review
0 helpful votes
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Support team lady was so kind, helpful, professional, knowledgeable, expert and positive in her response to the issue that we had. She provided all best possible options to help us. There were some technical challenges as it was the weekend when we called for help. She was very attentive to listen our issues. I will give 101 out of 100 to her for the extended support.

Date of experience: March 28, 2021

From the business

Edgenuity is a leading provider of K-12 online and blended learning solutions including online courses, credit recovery, intervention, test preparation, and more.


edgenuity.com
Founded in 1998
Scottsdale, AZ, United States
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