Edgenuity

Edgenuity responded surprisingly quickly to my request that a particular quiz question be corrected. The presumably correct answer choice had a flaw which could have led higher level students to reject it. The Edgenuity team modified the answer so that it was in fact correct.

I understand that during a pandemic, many districts have turned to online learning platforms. It would be hard to find one worse than Edgenuity. Once you get passed the 7 steps to save an upload a file (before determining you can just upload a photo), you get to tangle with wrong quizzes and online activities, paragraphs of text my first grader can't follow or read on her own, little cohesion, and a rapidly accelerating expectation of work. Do some research and you will find they have given money to lobbyist groups and value students as numbers and view teachers as project managers. Somehow, 1st grade was unable to opt out of using this, although K and 2nd grade did at our school. I don't expect to NOT help my 6 year old while she's remote learning, but I DO expect a program which has correct answers and follows her grade level.

I am a student and have been using edgenuity for around two months. By far the hardest months of my high school experience. I have never been flooded with so much useless busywork. At points, it feels like your brain is numb from the constant work. Quizzes almost daily and unit tests every week. The projects are ridiculous, they take hours, give little to no real direction, and I have to jump through hoops just to make my files acceptable to the limited program. I have to use outside resources to actually learn because the videos that "teach" you are the most unengaging lifeless forms of education. I went through the online school, distanced learning with teachers was very difficult. And yet somehow this is hands down worse in almost every way. Edgenuity should serve as a punishment not an alternative.

My child has always been an A-B honor roll student in public school and homeschool. She passed her college SAT in the 7th grade. She's been using this site through her school for a little less than a month and is already behind. She has to take hours of notes (some with teachers that are too quiet to fully understand) per class, filling at least nine pages in each notebook, then is expected to do two quizzes every day in all of them. Sometimes she's up until 2 or 3 AM--and is still behind. All but two of her classes are on this website. The two Google Classroom classes' work is caught up and her grades are good. Edgenuity curriculum is obviously outdated and needs revision. We're about to switch to actual homeschooling because this is so bad!

We were forced to use Edgenuity since we chose the online schooling for my daughter's school district due to the Coronavirus. It is little more than video then test, zero interaction and beyond disappointing. When we first started the weekly emails they gave us percentages and her were usually on target or close to it. 8 weeks in her school district liaison says btw those emails don't reflect her grade. They switch the emails over and same day I go from believing that she is doing well to she is failing! My daughter is usually an A/B student! Now 2 semesters in and it seems like she will never catch up. We will either take our chances with the virus or find a better online school!

As a homeschool curriculum facilitator, I am familiar with a wide variety of online learning platforms. In my opinion, Edgenuity is one of the better platforms that is offered. It is very easy for the student to navigate, accommodates both visual and auditory learners, and has immediate feedback on incorrect answers in their check for understanding sections. The content is also extremely customizable per individual student (IEP accommodations) and is not a cookie-cutter curriculum.
I like the way the company handles questions/concerns with the scheduled meeting times. My questions were addressed promptly and the customer service rep was very professional and knowledgeable.
There are three things that I would like to see improvement on:
1. Guided notes that do not equate to printing 600 pages per class
2. Unit tests that can be modified to reduce the number of possible answers (from 4 to 3 choices) for IEP students.
3. Policing the online cheating.

My daughter is in grade 7 and using Edgenuity. She has used Edgenuity for over a year. She has excelled with Edgenuity. HOWEVER, I have to spend hours tutoring and mentoring her. I believe that there are subject matter gaps. I add my own knowledge and provide more examples. My daughter finds the lessons boring, because it's always the same routine of warmup, instruction, summary, assignment, and quiz. So, I usually see what is gong to be taught with the guided notes, find other material (especially try to find books that her peers are using), and look for other online lectures. Edgenuity is a good starting point, but I would suggest not to expect it to be the ONLY tool for your kid's online learning. You'll be disappointed if you only use Edgenuity.

Their customer service representatives do the best that they can. But, every customer service rep that I've spoken to, has been difficult to understand.

At a juvenile detention facility, the students arrive having many different backgrounds. Some have played on their phones instead of working on Math. Some have been in trouble and have missed many months of school - and Math. A few have amazing skills - in Math. As you may have guessed, I am the Math teacher! I teach Math from grades 6 through 12. Sometimes all of the levels will be in the same class! With Edgenuity, I am able to put each student in the class that is most needed. Am so thankful to have a tool so well suited to our situation here.

I called for customer support. The support staff member was able to answer my question immediately and help me solve my problem right away.

I might also add that I have been using this program as an educator for many years. The students who are invested in the program and take it seriously, rather than trying to take "shortcuts" and avoid doing the work, are the ones who experience the most success with the program. The ones who prefer to let the videos play while they do other things and then expect to do well on the assessments are the ones who experience the most difficulty with the program.

It took 10 days to resolve a simple situation, no diagram was showing up for a geometric proof. Neither the student nor I could see it when we clicked on the assignment. Not good when the program depends on completing assignments before moving on. I was able to skip the assignment for her, but TEN DAYS to fix the situation, unacceptable!

This is hell, I hope my school lets us pass because this is not a good program. I was a A's and B's student, and now I have all f's and I have to do 500+ more lessons to get each class done to pass. Please I beg you Do not put your kid through this. It is not google classroom

My student had an issue with their Edgenuity course. I sent an email message to customer support.
I had a response within 10 minutes. After corresponding back and forth, the issue was resolved.
I was pleased. They responded quickly and my student was able to continue their coursework without any delay.

My son is in Edgenuity. There idea's of school programs is a freaking joke. My son is in 6th grade and his physical science class is in all reality a chemistry class that I was taught in 12th grade. He's freaking 12 NOT 18 teaching basic science should include some of the chemistry but NOT solving chemical equations. Plus the very first thing they tried to teach him was the periodic table again show it explain in some detail. Now let's move to World Geography this is move like a government or civics class I mean really how is the Political geography have anything to do with land formations and normal geography. As far as I'm concerned this whole program is a DAM waste of time and needs to be look into.

Nope. Those aren't typos on the title. Edgenuity has been on high demand due to the pandemic, and that has only made their already dismal customer service/client support even worse. Can't get anyone on the phone, and when you ask for a call back... well... it's been 24 hours and I'm still waiting. Opening a ticket gets you a rote response. If you want service, you have to hit your account executive... hard. I'm on a first-name basis with mine, and I'm still pretty upset at how bad their customer support is. I could go on about the GUI and Reporting, but I'll limit my review to their customer service. On client service response alone, I would not recommend this program to anyone.

My son just got all F's from this site. I watched him spend hours watching the videos, answering questions, and even telling things, we worked on, and yet he's behind by a lot. I don't know why his school chose this site. This is a warning don't use this site.

I have reached out to customer service several times for assistance on a few different issues. I am always asked for account information for the student having the problem. I understand that may be needed sometimes, but when my initial inquiry was asking for more information about something that stated in a recent webinar to be available and I have been unable to find it. It has nothing to do with a specific student account. It has nothing to do with a specific class, and yet they asked for user affected account information.

Their response was for me to reach out to the individual in the webinar... It was literally held by this company, and their website. I asked where to find the worksheets available for needed additional review. Why can their own customer service not help me with this? Absolutely ridiculous.

I have been facilitating 6th, 7th and 8th grade online Science courses. Edgenuity has been a wonderful tool to help us and our students and families get through these hard times. The program is easy to navigate and provides great support tools like guided notes for lessons and the ability to provide accommodations like extra time and reading aloud. Whenever I have had questions about answers to test, I have been able to get explanations back within 24 hours from Edgenuity support. Overall, a very good tool (after learning how to use it).