EdgenuityReviews 401

I am a straight a student, that was until i got this app i went from straight a to almost all D's. Do not recommend because the schools would rather give us a cheap education than a good one that will help us

I took my son out his local school where he was doing online classes because all but one of his course was through Edgenuity. It is a horrible program. There is no real learning opportunities. You listen to awful lectures that are not engaging in any way. There is no way to see what you did wrong, not attempt tp help you learn concepts you were having problems with, no way to talk to a real person to supplement what the reading and pre-recorded lectures said, no way to contact anyone with questions... I can't believe that schools are paying millions of dollars for this garbage program. I can't believe that this program is used for ‘credit recovery'.

We have three students enduring Edgenuity during COVID. Everyone regrets purchasing it for our elementary school, from administration and teachers, to parents and students. Instructions are wordy and written in a 10th grade language - our 1st graders learning to read cannot follow them. Instruction, Assignments, Quizes and Exams are out of balance.

It feels as if they outsourced content creation overseas without consulting with a 1st grade teacher on the most important part - how to teach.

Had we known up front we would have home schooled our children with a better curriculum.

Pacing is inflexible and having so many different grading systems is confusing and creates unnecessary anxiety in both students and parents. There are grades for pacing, overall grade, relative grade, and actual grade, WHY? On the plus side, it is rigorous and challenging for most students.

The technician with Edgenuity walked me through the steps to make sure I was doing Archived grades and Progress reports the Right way!

It is one of the best learning sites I have ever attended. I get updates on maintenance and the teachers are amazing, and even A little funny. I recommend using this site. Daily.

My issue, which was resolved fairly quickly, is that the names of 23 students showed up on my dashboard with the notification I needed to review their work before they could proceed. They are not my students, so I had no idea why this notification was there. Took some back and forth emails to say that I should ignore the notifications but there was nothing they, or I, could do to get rid of the notification. Not really a solution. Kind of like driving with the check engine light on. Tough to ignore. Other issue I'm having, and I still have not heard back or had it resolved, is that I cannot get into my Course Structures. Keep getting some kind of 503 or something Failure Notification. Have sent in 2 tickets on that one. Overall just a very difficult platform to work in from a teacher's point of view.

I had the pleasure of being assisted by Brayden Sutton getting help for a student and he was extreme helpful

I was helped in a positive way. He took the time to help me get to the bottom of my problem and helped to to get tot a solution.

It took 10 days to resolve a simple situation, no diagram was showing up for a geometric proof. Neither the student nor I could see it when we clicked on the assignment. Not good when the program depends on completing assignments before moving on. I was able to skip the assignment for her, but TEN DAYS to fix the situation, unacceptable!

I am a teacher and what would have taken me less than 30 seconds to fix took over 3 months. Just needed the misleading wording of a test question to be fixed. Submitted ticket 11/13 and was fixed on 2/18. In between just messages saying we apologize for the delay and are reviewing the submission. If it takes that long that tells you the volume of issues far outweighs their staff to fix them. It's the most counterproductive system for teachers not to be able to edit content once they create their own copy of the course. Also, the most time-consuming platform for grading and entering grades.

I called the help center and immediately received a call back despite the recording that said there were longer than usual wait times. Esteban took the time needed to fully investigate and answer my question regarding a student's session log. I have called the help center before and have always received excellent and timely assistance..

Edgenuity Support is committed to serving Educators and Students. The online automated service, Live Chat, Email Assistance, and Live Tech Support all worked diligently to resolve an issue on my Dashboard in a timely manner and with friendly service. They were caring and willing to go above and beyond to find a solution so that I could continue giving my students my best.

Why is it all about the service all of a sudden and this one fake review said it was a student typing that student must of had really good typing then cause it looks like it is someone grown up and sent to write a review i think someone works at edgenuity and is writing fake reviews cause its all about the service do they actually do the work though and its actually really bad it caused my family to have problems and it freezes me up and i cant move on till my teacher moves me on

Our students are using Edgenuity as an at home learning platform. I've had issues with the program and the only resolution is to bypass the assignment or instruction because I cannot get on the phone with support live while the student is working. It is near impossible to get good customer service that helps students when I'm at school, they're at home, and customer support is a 24 hour email away.

My most recent experience with Edgenuity customer service was pleasant and helpful. A student had emailed me about a problem at 2AM. I saw the email closer to 7AM and got busy trying to get answers. I reported the problem and quickly got the automated reply I was expecting. NOT TOO LONG AFTER I then got a reply from a real person taking a look at the problem. Because it was uppermost in my mind I fired questions right back and every time the real person was helpful. We were able to solve the problem before the student got online for the day. I found the agent to be persistent, patient, and helpful.

The gentleman that assisted me was great. He put me at ease, was understanding about my being new with utilizing the platform.