Review of Edgenuity: Terrible Support for Teachers
Florida
1 review
11 helpful votes
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January 3, 2021

I reached out to the online chat option for an issue I was having with unlocking tests. TWICE I was disconnected from the agent (the screen literally shows "Agent has left the chat)-I attached the screenshot to this feedback. I am sure you know how frustrating it is to go through all of the details, spend 20 minutes back and forth and then be told to "Hold while we look into this for you" only to have the agent leave the chat, leaving me without an answer. And then, to have to do this all over again with another agent who DOES THE EXACT SAME THING TO ME!
I ended up calling the 800 number and waiting on hold for 12 minutes for someone to answer-luckily he was able to tell me what the issue was but this had now taken my entire class period. And let me just say, this was not the first time-they did this with me previously when I did online chat asking about an answer key.

TERRIBLE CUSTOMER SERVICE-I am writing an email to the District to make sure that they know just how awful this platform is.

Date of experience: December 4, 2020
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Edgenuity Reviews Summary

Edgenuity has a rating of 1.7 stars from 401 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Edgenuity most frequently mention school district, khan academy and correct answers. Edgenuity ranks 162nd among Kids Educational Resources sites.

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value
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returns
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New York
1 review
4 helpful votes
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IT SUCKS.
December 22, 2022

Honestly, been doing work on this app has been so draining. The work is draining. There's too many assignments unless like Iready, ixl this app sucks. It brings me no motivation and honestly makes me depressed.

Date of experience: December 22, 2022
Pennsylvania
1 review
9 helpful votes
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Edgenuity is horrible
December 19, 2022

Please avoid edgenuity at all costs! It makes me feel miserable. You have to sit on the computer for hours nothing else, there's no books or anything just computer and videos no interactive teachers.

Date of experience: December 19, 2022
California
1 review
6 helpful votes
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I have all B+ and A- in my classes, and I don't really hate it that much. But I feel like i need to state my opinion, anyways, Edgenuity is below perfect for many reasons, it takes the amount of time it takes for a tree to grow for the teachers to say one singular word. Remember that one thing i said about my grades? Those were cheated! Yeah! This website barely teaches anything, whenever there's a lesson being taught, my brain goes into sleep mode and everything I hear goes into one ear and out the other. Onto the glitches, sometimes whenever I go onto an assignment, some parts will just not show up, and I am required to either go back to last part and go to the next part again or straight up just reload the assignment. Also it takes everything a long time to load in general (might be cause I use Microsoft Edge)
Basically, if you don't want to get Timmy Turner'd when you go to public, if you see Edgenuity then run 100 meters away from it and burn it with fire.

Date of experience: December 19, 2022
Ohio
1 review
0 helpful votes
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I like edgenuity
December 10, 2022

Yes, edgenuity can be a pain but it also helps you learn. I am a 12th-grader and it helps me learn. It irritates me that the videos are long but it helps me learn what I need to learn, just because one person doesn't like the platform doesn't mean it won't help someone else.

Date of experience: December 9, 2022
Kansas
1 review
14 helpful votes
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It is terrible at teaching, for example I have been given questions which I am not told how to answer until 2 chapter later. Not only that but the unskippable long videos and assignments assigned everyday make it unbearably hard to catch up if you are ever sick or otherwise unable to do Edgenuity. I have taken a course on College Algebra over Barton Community College which was a semester of work condensed into a month, and I still liked it better. Because even if it was hard, I at least wasn't having vital information left out.

Date of experience: December 8, 2022
Kansas
1 review
3 helpful votes
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I haven't learned anything from it. My only priority is to get the class finished as quickly as possible, because that's the only challenge in the whole program. It's a $#*! program that doesn't engage students. Most of it is graded by a robot.

Date of experience: December 7, 2022
California
1 review
0 helpful votes
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My daughter is nearly 18 and has used Edgenuity successfully for 2 years. She used a different service before Edgenuity, and that was terrible, but Edgenuity has been head and shoulders above everything else she tried. She has actually enjoyed using Edgenuity more than going in person to her high school with nearly 5000 other students. Edgenuity has been a god-send for her during the pandemic.

My older sons have been mostly remote-learning for their college classes and Edgenuity is comparably good. This is the future, so if you can't deal with this, you'd better learn to deal with it, because if you go to college, you're only going to get more of a similar service.

If you're using Edgenuity for your school, it must be used in conjunction with real people at your school who you meet with weekly so you can voice any concerns or problems to them. If your school is crappy, don't blame Edgenuity. We've been using it for 2 years this way and it works well, unless you're the kind of person who needs constant pushing by people in your face to do your work. If you're that kind of person, let's face it, self-starting remote online learning is not made for you.

Date of experience: December 5, 2022
New York
1 review
2 helpful votes
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While this website does its job, its job is done poorly and other websites do things better.
Lessons: If you fail the pre-test you are forced to retake the entire lesson which is unfair, On some other websites you either don't do a pre-test at all or the lessons are given out based on your performance on the pre-test, being forced to do every single lesson if you fail the pre-test is bad design.
The unskippable videos: While I get that the videos are meant to help teach the lesson, some videos are honestly pointless. Other websites like Kahn academy don't force you to do videos, they are optional.
The "Support": On this website, if you fail a problem you basically are told you're wrong and we're not gonna tell you why or elaborate, once again other things like Khan Academy gives you hints and will explain step by step why you may be wrong and how to do it correctly
Time Cosumance: This website is time-consuming, I don't think I should be forced to hear a narration of what you're supposed to be doing every single time.
Overall a poorly designed website

Date of experience: December 2, 2022
Louisiana
1 review
5 helpful votes
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I am a senior in high school and I do remote learning because of my anxiety. I've been doing Edgenuity for the past year and a half. And you know what I have to say? Edgenuity is the bane of my existence. The absolute worst platform I've ever had the displeasure of using. The overabundance of work and long, annoyingly monotone videos are absolutely insufferable.
Let me explain here. For example, I take an English course. I'm usually given around 4-7 assignments in that class daily. That usually involves at least 2 quizzes. My class periods last around 50 minutes. There's no way anyone can finish the given assignments within one class period. And that snowballs and can result in you being behind (and although one could finish their work after school, the motivation to do that is as strong as wet paper). It is SO unnecessarily draining. I'm behind nearly 300 assignments in my Spanish class; which likes to assign some of the most tedious—and, dare I say—ridiculous assignments. Going around a neighborhood speaking to people you don't know? Making several recipes? Let's be serious…
Brings me back to an AP History course I took. Several of those extended assignments were impossible for me to do (I live in the southeast). I cannot collect leaves in Arizona, nor do I have a family member that emigrated.
The website is incredibly glitchy and crashes a lot. The videos and lessons are all outdated.
This is the most boring platform ever. You learn nothing. And I love to learn. If you use this, Quizlet and Brainly are your friends.
If you're reading this and consider, RUN FOR THE HILLS. And if you're like me—good luck.

Date of experience: November 23, 2022
Illinois
1 review
3 helpful votes
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I wish I could give a 0
November 22, 2022

I am a senior in highschool, and went virtual for health problems. If you are someone who struggles with mental health or depression or just have a child who may be lazy. This is NOT the app for you. There are no such thing as missing a day or going on vacation or being sick if you use this. If you do your work everyday, that is the literal only way you will pass. If you miss even a single day, it is so hard to catch back up. This website is so mentally draining and exhausting. Too many videos and to much pointless work. I could not tell you a single thing i've learned because I haven't learned anything. It is so boring and most the time I just play a game while the videos play. Please, if your child wants to do this, please show them this and tell them what they're getting into. If you're a person who is always on top of it then it is really easy to have good grades as well as using brainly. If i didn't have brainly i'd be failing. But it takes me a hour to two hours to complete work in a day and I have all As. But when I had Covid and ding do work i was144 hours behind and that was the worst time of my life. So please find a better app taht cares about the students.

Date of experience: November 22, 2022
Texas
1 review
3 helpful votes
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The exact same crap
November 20, 2022

I wrote a review on this website about 2-3 years ago, it basically how bad it was and how I wanted to die being on it, I've now had to take another course on it and hate to say but it is the exact same way. Except I dont want to die being on it I want to break multiple things until I eventually bleed out to death break said things. It's exactly the same it was 3 years ago. It super buggy and somehow still doesn't save my work, I think I'm finally starting to understand why schools use this website

Date of experience: November 20, 2022
Kansas
1 review
1 helpful vote
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Do not use teachers!
November 16, 2022

Site sucks never loads anything. Constanly getting complaints about how awful it is. Crashes all the time.

Date of experience: November 16, 2022
California
1 review
11 helpful votes
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So basically i used edgenuity to do my entire junior year and it was the worst experience i've ever had with any kind of education website. The pre-recorded teachers gave me nightmares, 90% of the information can be found copied and pasted on the internet. I did not learn a single thing.

Date of experience: November 15, 2022
Oregon
12 reviews
35 helpful votes
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Absolutely horrendous
November 10, 2022
Updated review

It has been a few years of me using this platform already, I am now in my senior year for High School, I still regret using this site to further my academic progress. Every year I use this platform, I fall behind. The courses I must use are poorly created. It is just an absolute mess.

I find myself distracting myself from the long and boring lectures quite often, I am given several assignments which require me to write out long essays or heavy-duty assignments that require me to use tools that are far too unreliable to use now. I am unable to simply refresh myself on vital information without playing through the whole damn instruction segment, plus I have no optional practice exercises to ensure that I have adequately refreshed myself on the information.

I find myself having better luck learning information for these courses from external sources rather than the platform. Also, do not get me started on how the Imagine Learning acquisition screwed up the platform even more. I recently had issues logging into my account and their support team was garbage and I had better luck just contacting my school's IT department to change my password than handle the change.

Date of experience: November 10, 2022

Poor quality education
February 19, 2020
Previous review

I am a student that has been using the program for half the school year and I am taking psychology, it's videos are long, especially compared to the other stuff even though is also too long, especially with the tests and quizzes, I got kicked from my exam due to a site malfunction and I have to do an extra exam during the summer because of the bug. I just wish the site content re-iterates content in stuff other than how to write a paragraph. This program should only be meant for elementary school people, not high-schoolers. I miss my school's old program known as Odyssey.

Date of experience: February 19, 2020
California
1 review
6 helpful votes
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Terrible, constantly glitches, treats opinions as fact, and doesn't teach anyone anything and doesn't do anything to help teach what you don't know. I've done edgenuity for a few years and never once retained a single lesson. Teachers, Don't be lazy just teach like your payed to do.

Date of experience: August 24, 2022
Mississippi
1 review
2 helpful votes
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Sucks
September 16, 2022

As a student who has dealt with this for a while, it has caused too much stress and anxiety. My school loves to use the crappiest websites (I'm talking about IXL) to learn but everyone says it's okay. Never is, never will be. Encourage your school not to use edgenuity or IXL. I have heard so many people complain about how stupid it is and how it causes them to have a mental breakdown by how crippling it is.

Date of experience: August 17, 2022
Wisconsin
1 review
28 helpful votes
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In short, this is the lowest bidder option. Edgenuity teaches nothing other than why going for the lowest bidder is not an effective or sustainable way to operate a school system. It lacks in every way, from the way it presents information, to even the way it grades work. For example, you can complete a short response question by typing the necessary number of sentences, then adding every keyword you can think of that relates to the question (see the image below). It is clear the no though or effort went into the design and programming of this program, and that the founders don't care about their users, as long as they get money from purchases. If you are an educator and use this program in any capacity, other than as an example of what not to do, shame on you.

Date of experience: June 14, 2022
Texas
1 review
3 helpful votes
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I'm currently using this website to recover 2 of my class credits. I'm behind on it because it takes forever to get through a chunk of the small videos. Why not just make them all one video and move on. Or even better, make an alternative to the videos and make a power point to be used in stead. Some students learn better with reading then videos. This is good for people who like to take it slow but for those who just want to get over the assignments should be allowed to get through it faster. I'm several days behind because the lessons I'm given take so long to get through with. >:(

(My school bought the ability to use this website not me)

Date of experience: April 5, 2022
Washington
1 review
14 helpful votes
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My 10th grader was traumatized after completing the world war 2 hitler era of concentration camps and more then 18 assignments on this she was dreaming about death camps and methods and then when they finally wrapped up that they switched to massacres in other countries, I want my children to learn about this period of history but my god not to where she is having nightmares. And have heard teachers state they are not sure of items but still teaching on ….

Date of experience: February 23, 2022
Pennsylvania
1 review
8 helpful votes
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Stupidity
March 18, 2022

Can someone please explain, why we are giving 2nd graders, 5 th to 6th grade work? I cant even figure most of it out at 57 yrs old This is ridiculous, just answer why?

Date of experience: February 16, 2022

From the business

Edgenuity is a leading provider of K-12 online and blended learning solutions including online courses, credit recovery, intervention, test preparation, and more.


edgenuity.com
Founded in 1998
Scottsdale, AZ, United States
+75