They were very helpful getting me back my refund when i accidentally booked the wrong airport on the return flight home.
Espero viajar pero aparentemente todo bien gracias luego podre hablar con propiedad gracias gracias gracias
Until now very good, because they offer good prices and promotions
It was great and they helped a lot. Made it easier for us to travel and look for everything
Very easy and fast would recommend to a friend if I could and I will
Diverse prenotazioni con edreams negli scorsi anni e sono sempre stato pienamente soddisfatto,mai un problema,
Со мной может кто-то связаться? Почему не прошла оплата? Почему не прислали билет на мейл? Я в растерянности.
Je ne comprends pourquoi ma première réservation identique à celle ci de Buenos Aires n'a pas été confirmée
Очень хорошие цены на билеты. Быстро и надёжно! Мне посоветовала подруга из Испании. Я рекомендую эту компанию))
Gerçekten uygulama çok açık ve kolaydı. Kullanması zevkli bir aplikasyon. Tekrar kullanacağıma eminim.
Do not book flight tickets through this company. They are cheaters. Their business model is based on the premium club scam that works in the following way without the victim - you - understanding or feeling the nasty sting:. You get to them through a legitimate search engine like SkyScanner (which is itself a scandal that SkyScanner allows a fraudulent and fraudulent company to be part of their search engine). When you are on their website to which you were directed through the search engine - to get the price listed in the search engine you have to register for their customer club - which is an X mark in one second slot and you continue with the order at the price listed in the search engine. There is no hint that membership in the premium club costs money. After the order you start receiving a flood of worthless emails from them and then in one of them in letters
Little things (not in the first email), they write that the club membership costs money and they will collect the money in a month. After that they cut off contact and you forget about them. After a month they withdraw the money for membership in the premium club through the credit card. You obviously don't notice the money being dropped. You don't remember at all that you ordered something through them and you certainly don't know that the company that was nothing but X in the flight registration process costs money. After a year, they decline again, and so on until, by chance, after a few years you go up against them and cancel the charge and discover that you paid ten times the price of the plane ticket, for membership in a worthless club that you didn't even know you were a member of and you never received any reminders, notices or offers for any service following it membership. So I did make a single dollar on the ticket price of $25 instead of $26, which was the next competitor's price according to the search engine, but I paid $70 for two years of club membership. I was able to get a refund for the second year that didn't start at all (after hard efforts and wasted time!), but I didn't get a refund for the first year. That's how I paid for a plane ticket $95 instead of $26. In short, don't get close to these scammers.
The posted price is not what I was charged for. Anyways, it was good experience choosing eDreams.
Very quick and easy. Good ish website. Just can't figure out how to get my digital boarding pass but I'm sure I'll get it closer to the time
EDreams is the biggest scam to date, how they are still operating is beyond me. They have been flagged for years on their horrible service, fake tickets and bad reputation for refusing to refund customers. I absolutely regret not verifying their reputation before booking. I wouldn't be shocked if they bought most of the reviews here. There's no way.
It's been over 8 months now for me since they left me high and dry. I'm stuck in a different country, got laid off my job in my country, suffered depression and life ruined because of eDreams.
Their system would not let me cancel my flight and for their convenience, they marked me as 'no show', when I asked what informs their decision to say I am no show I don't get sound answers. After blowing up their email, they kept asking me to wait for resolution, wait for refund that the flight is considering but it never happened. At this point I was slipping into depression & could no longer fight but I'm back & now they will pay for what I have suffered psychologically because of what this did to me.
I want my money eDreams & stop telling me about airlines. This has nothing to do with airlines but EVERYTHING to do with your web interface which would not let me cancel and get my refund! I won't stop until I get compensated. I won't stop spreading the word about your service, I will go on every review platform and social media page with links from other people too as proof!
I did not get E tickets nor did i get info when i will get it. I was not asked to fill out passport info. Why.
Dear Mordechai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was easy to make the purchase on Edreams but I don't like the fact that I cannot make changes on my flight through the platform, like add a luggage…
Dear Carolina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Dealing with the reservation was very efficient, quick and didn't pressure me for add on features.
Not bad
Except that I was charged to pay £43 for boarding pass.
Git no prior information
Overview
eDreams has a rating of 4 stars from 10,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care