Overview
eDreams has a rating of 4 stars from 10,952 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I would recommend you to download the app so you could get a lovely offer!
I can't to do my check - in sooner than 48 hours before my flight without having booked and paid for my seat.it's not a very good experience for me.
With others I can easily do check in 4 weeks before my flight ( for example Easy yet etc.)
Not bad, handy enough for booking service, thank you for helping
Very good experience with eDreams, it was easy to book with this website
No comment at this time. I will leave my review after my trip. Thank you for now.
You ensured that I get the deal and that I can travel in comfort
It always seems like an uphill struggle to complete booking, extra costs constantly popping up, unwanted promotions getting in the way. An overview of the process from the start would help, I understand that this would be difficult on a mobile app but should be simple on a web interface accessed from a laptop or desktop.
Dear Robin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
From the first moment I looked at a hotel and / or flight on eDreams, the prices kept changing. They kept on getting more and more expensive over a timespan of 12 hours. The discount eDreams is offering for prime members is a lot of rubbish. You get the same price on other travel sites, such as expedia, trivago, etc. And you can even get cheaper rates at the hotel or airline sites.
Dear Els,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The booking went smoothly. I just wish that when you confirm the purchase and send the link to the booking that you would just display the itinerary on the email so I don't have to keep opening the app to look at various things on the itinerary.
I always book here, it's a reliable website and I always get what I needed.
Will always check with eDreams they are the best will always choose
Very good and big savings.
Thank you.
Easy to process flight arrangements.
Was a good experience, just needed to improve that the ticket itself sent
Very affordable, easy-to-use and informative to use as my first time booking my own flight
Pdf form of the ticket is not available. My only suggestion is to send a pdf confirmation with every booking
Dear Adhiraj,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Warning ‼ this is a scammer ticketing platform ‼ don't be attracted by their low price, it's only a beginning of the nightmare ‼
I successfully bought an air ticket and everything seemed settled. After a month they used my credit card details and charge me the second time without my knowledge. I immediately reported to my credit card company to terminate the card and put this amount in dispute.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jitka,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care