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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I have booked trips with EDreams the past 2 years, this being my 3rd time! They have the best customer service and the best prices!
I could find the flights I was looking for, no problem up to now.
Easy booking and prompt confirmation of travel details
Great and efficient you are very good in communications as well
It is Satisfaction, but need to walk on customer care.
It's my first experience let's me check and I can't get proper tickets with details of jetstar airline
He pagado una maleta a través de eDreams, pero al llegar al mostrador de la aerolínea me informaron que no aparecía como facturada. Les mostré el correo de confirmación de pago, pero me indicaron que en su sistema no figuraba.
Hi. I noted the flight is confirm. But i still cannot check in. Can advise how am. i going to do it?
Dear Tan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Started at 490 but prompted that the final price was 695 euros and I had to pay since it was an emergency booking
Dear Andrew,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I missed my flight gping from Malaga to Marrakech, so itried to book a flight with Airarabia to Casablanca so i can catch the train to marrakech, only abput 3 hours left, but i could.
Then i used edreams and wothh 5 minutes all sorted booked my trip to. Casablanca! It was magiv
The flights I needed were available for over $100 cheaper. The buying experience was easy with more payment options than usual
I would prefer to have the option to check in in advance.
When i go to add the flight in trips and enter my email and reference number it says we could not import booking…
Dear Ben,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was perfect and so organized and i was offered a prime discount
The booking went well until I was sent a message asking if I wanted to pay £1.00 to secure the price. I thought this meant that the booking was not complete, so I tried to book again. Could you make the reason for this clearer? Apart from this, all went well.
I had planned to go to Rwanda but was struggling to get the following:
1. An affordable direct flight which will not land in Rwand very late at night
2. To pay at the comfort of my home. I had to trust my gut feeling on this one!
It was my first time using eDreams but you exceeded my expectations! I have told family and friends about you and trust me you are my go to people!
It was quick and good, I've found deal compare with the others.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Julian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team