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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Hello, Since I started using the app I have been surprised by how many good offers to go on vacation, at fair prices. This is the good part. But Light comes with darkness so... I had crashes with the app... it practically stopped responding to commands... I had to restart the search 3 times and the 4th time everything went well. I wish you a beautiful day!
Good experience …………………. Good experience Good experiences …… Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience
Website errored several times at checkout, no confirmation of booking. I then booked on another website and then later received confirmation from eDreams. I now have two seats on the same flight. I have contacted the help line, submitted a ticket and have not been contacted since. Terrible service
Simple and easy.simply easy the best part is the payment options.
Good experience. Great Price. We had to book our tickets last minute, and Edreams helped us get a good price on our tickets.
The process was fast and easy. Anybody could do it so just go ahead and visit the website and book your flight today to see for yourself how fast and easy it is
Me i choose e-dreams i advice all passengers choose it for there very good work
I have made my booking so easy and they send my confirmation quickly as i can recommend to my friends and family member in their future travel.
Good direction to places you are looking for, handy and I stated in title, easy to navigate
Took a while to approve my booking. In the meantime I was charged 3x on my bank account although the charges disappeared from the statement 12hrs later
Dear Di,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I received an early booking through an agency and wanted to book my spouse to join me. It turned out to be impossible to book the flight through the airline so I tried EDreams and this went perfectly from the first attempt.
Is very difficult to reach out and get answers when you need contact support The online help desk is not working
Dear Sara,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDREAMS PROVIDED A VERY GOOD SERVICE FROM BEGNENING TO END OF MY TRAVEL. ALL UPDATES BEEN SENT TIMELY AND I HAD A VERY GOOD EXPREINCE WITH EDREAMS.
The main issue was a communication failure during the booking process, which left me uncertain whether I had completed the reservation at all. In addition, the process was repeatedly interrupted by intrusive pop-ups of advertisements and promotions, which disrupted the flow and made it difficult to complete the booking smoothly.
Another problem was the Prime program offer presented during registration. The offer was unclear, distracting, and interfered with the booking process. I was unable to understand the relevance of this offer to the flight ticket purchase. All this lack of clarity forced me to contact customer support by phone. To their credit, the support team provided clear explanations and helped reassure me.
However, my attempt to reach Prime program support failed. I was left waiting on the line for over half an hour before I finally gave up.
Dear Samuel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Booking my flight through eDreams was really straightforward. The site was easy to navigate, and I found a good deal pretty quickly. I liked that I could see different flight times and airlines all in one place, which made it easier to choose. The whole process didn't take long, and I got my confirmation right away. No issues at all — would definitely use it again.
Zeer onpersoonlijke mail gekregen, wetende niet echt over welke boeking het gaat om te bevestigen van alle details van de boeking.
Beste Nancy,
Het spijt ons zeer dat uw ervaring met de klantenservice niet optimaal was.
De manier waarop de interactie is afgehandeld, voldoet niet aan onze kwaliteitsnormen, en dat nemen we zeer serieus.
We hebben uw aanvraag beoordeeld om te controleren of de kwaliteit verder in orde is en verzekeren u dat uw verzoek in behandeling is en correct wordt afgehandeld.
Zodra we een antwoord hebben, sturen we u een e-mail naar het adres dat u heeft gebruikt om uw aankoop te doen.
We stellen uw geduld en begrip in deze tijd zeer op prijs.
Met vriendelijke groet,
John
Klantenserviceteam
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kay,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team