Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
I'm generally satisfied with eDreams' service, but I hadn't planned on subscribing to Prime and didn't realize such a large amount would be charged. The €69 fee was unexpected, and I was not aware of it during the booking process.
On the same day the Prime fee was deducted, I tried contacting support via several email addresses, but unfortunately, none of them worked or responded.
I would really appreciate it if you could help me cancel the subscription and issue a refund.
Thank you in advance for your assistance.
They promise coupons that don't exist and don't work when it comes to applying them, even with the fine print. You call on the phone and he doesn't know what to say. I will never go prime again. They are scammers
So far, the experience is reasonable. However, I would prefer to do the review once the trip had been done, so that I know there are no hurdles for real. This may be premature for me to provide conclusive review.
Booking was easy but there was no space for my frequent flyer number. After the booking there is no way to add it. I will have to discuss with the airline and this is inconvenient for me.
When buying a ticket, by mistake I clicked Prime. Only later I was informed that after the trial period if 15 days I will be charged 90euro as annual subscription. Although they wrote we can cancel the subscription, it was impossible. They offer a few telephone numbers but nobody answers. Only music and a machine repeating basic info. I called ten times, waited for a long time. Never got a chance to explain my problem.
Dear Slavica,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Please I need to know why I got a discount yesterday to my account, I have not authorized anything, I did not subscribe to anything with you, I do not want or money returned to my account and cancel whatever you think I have with you.
Dear Danny,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
The service i have received was so fantastic. My booking went very well without being stressed by the increase of prices. Edreams made me book the flights as i managed to pay a small amount to hold the prices so that even if the prices rise, but my fare remained the same. They even guaranteed to pay for the difference in flight tickets when the price s changes making me feel very protected.
The bouking operation was quite easy. But afterwards I would have preferred to have less formalities:
App to follow my booking and to get check-in, call to the aircraft to be sure that there are no problems, Qr Code etc...
Dear Rosa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The app is very easy to use, provides shopping guidance, offers great deals, is very intuitive to use, and also helps organize your trip from start to finish.
My Prime membership has easily paid for itself in the savings I've made on flights and hotels.
The staff on eDreams helpline are very helpful and always resolve any problems I have encountered quickly and in a friendly manner..
So hard to book a flight with you, I'm not a technical lady and it took me all day to do this, only to have no clue if I'm going on 17 of Apr and how I'm going to go in Amsterdam when I get there I'm really mad, anxious and scared I'm going to get lost somewhere
Wasn't sure your service was even legitimate. What happened to making reservations directly through Allegiant? Was forced to join your membership? Fail.
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Don't know why because code promo not used when I bought the fly booking. Sad
Don't know why because code promo not used when I bought the fly booking. Sad
Dear Sello,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Easly i buy tickets by edreams. I am happy in my experience i am a good apprtunetey to give me a different choices, and I prefer with my travel program.
There was nothing wrong with the booking. Except that at some point, it seemed confusing when you don't have any heavy luggage to declare and you are also asked to make a choice from amongst many items.
One cannot get past being forced to accept Amazon prime! I do not want Amazon prime. I now have to go out of my way to cancel it to evade the automatic debits! This has been on rip off Britain and hasn't changed since.
Dear Dyan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking my flight was incredibly easy and stress-free. The website was user-friendly, the options were clearly laid out, and the entire process took just a few minutes. Highly recommend for convenience!
Wow, truly a remarkable achievement – I purchased a ticket, and you emailed it to me. Five stars for doing what every system should. Well done!
Ok.but didn't like the extra charges to have a seat choice. The overall experience was ok but next time I may look at other airlines
Dear Barry,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I got all necessary documents in advance. Check in messages before flight is a very good service to remind us. Thank you
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jorge,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care