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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Very good experience for online shopping. It's an easy-to-use tool
World best application. I trying from 2 years. I am sure.so also I am a prime member of this app thatswhy I like it
The priceswere the same as booking from aircompany. The prices for hotel were more expensive than f. E. booking.vo
Kept on increasing price, i couldn't even insure my tickets because that would've costed me so much. Even to pick seatings next to each other it was a total different price. I hope to get my tickets when i check in online and have no issues.
Agencija je zanesljiva in enostavna prijava.
Hvala za vse.
Good services with very good prices. More options and professional presentation
I was not given an option to pick the fees for bags at the time of booking, And now Frontier airlines is asking me much more for the bags and said that I can save some part while booking. EDreams did not give me an option. Quite shocking.
Dear Ashish,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I found the site easy to use. The price for my flight was good and included all of my travel requirements.
Fairy fine, I booked airplane ticket through edreams and everything went well with it on time.
We wanted a weekend away and eDreams had the best offer compared to other companies offering the same flights.
It was easy to make the booking but then I discovered I had inadvertenly signed up for "prime" which meant that I would automatically have to pay approx £80 for membership at the end of the 15 day trial. To cancel this membership I had to ring eDreams. This took 2 days I rang one day and was waiting for a person to answer for over an hour, having to listen to repeated messages, so I gave up. The next day I rang again and to my surprise I did get to speak to someone (Ashish) but was told unfortunately their computer system was down and asked to ring back after a couple of hours. I did this and was waiting again for 45 minutes before someone answered (with the same messages I'd repeatedly heard the day before). The lady I spoke to was able to deal with part of my enquiry (Sona) and I was happy with her action but she said she would have to transfer me to another section for them to help with my other enquiry. This meant I was again on hold for about 15 minutes until the other section answered (again with the messages). Apparently the computer system was still down and although he tried to help me I don't really know if he has, I had a problem accessing the app (I did download it but can't access it) I still can't! All in all if I'd have known when I used eDreams what it would entail I definitely wouldn't have used them. I'll know in the future.
Dear Janet,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Fast, reliable and easy to handle.
Fast, reliable and easy to handle.
Fast, reliable and easy to handle.
Dont rally have the time right now to write "in depth" review.
All good.
It was great, I loved it. Thank you for making a cheaper flight experience.
I used eDreams to book a flight from Madrid to Washington D. C. and the platform was great. Affordable prices and easy to use, would highly recommend.
I ordered fly tickets for a good price. With prime. Bud after realising I will be charged for prime. I am trying to cancel it but the app won't let me. I have to call and is like 4,5€/min :/
Dear Tomas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Federica,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team