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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You should let customers know about the luggage allowance at the beginning of the purchase.
So many paid for add ons, and I'm now a Prime member for 15 days and then I'm to be charged £100! What is that all about? Hopefully I can cancel that and still get my airline tickets.
Easy and smooth process. Can you please provide the Air ticket and luggage weight details.
I would apprreciate if knly the booking info was communicated before the trip as it cknfuses what is absolutely necessay. The experience can be reviewed after i have used the service
Dear Patricia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Why was i not sent a printable ticket and also why was the name of the flight not indicated.
It caused alot of issues.
Dear Jefri,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was easy to do the booking on the app. My only concern is that there was no place to request wheelchair. It is extremely difficult to access someone to book the wheelchair. Secondly the best price i booked kept on increasing until it doubled. I wanted to cancel but did the booking. It would be better not to put onto best price.
There is no clear line on how to book in. Bombarded with adverts. Compared with other booking sites, this is ridiculously complicated. I just want to enter my passenger details and get my boarding card.
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Booking was easy. Transparent pricing. Hopefully, the journey will be smooth as well.
We got the best deal on this website compared to other sites. Love it
לא הבנתי למה הייתי צריכה לחשב את הילדים כמבוגרים ועל הקטנה בכל מקרה שילמתי כמו למובגרים תהליך מיותר
I didn't want or wished to enter into the eDreams prime program. I didn't sign for it or wasn't aware that I asked for it during the booking and payment process. Nowhere during the process was I advised that I am joining the program and the terms of it. Actualy I was forced to join the program by an e-mail sent to me after the booking was completed.
I recieved an E-mail telling me that I joined the program without the possibility to cancel it for a complete year and I will have to pay a monthly fee during this year, with additional instructions and notifications i didn't understand. I demand that you cancel the eDreams prime program for me at once.
Dear Shlomo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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I am becoming more confident every time I book with EDreams. The problem of yesterday is that I book 2 flights for myself, but after making the booking the company associated with EDreams send me a message that the PNR was changed finally with this PNR I was able to see my booking on the airline but unfortunatelyit doesn't include carry on bag. Nonetheless, I communicate to Edreams by chat and they told me that if I have to pay for the carry-on that they will refund me. I hope these will be true.
Was easy the process, I'm really happy to book flights here
Fraud Edreams charges a recurring fee without the customer even noticing it. When you check a box during a flight booking, they offer a trial, and a year later they charge you without any notice. It is very difficult to cancel it online and when you call them they keep offering promotions over the phone, but they do not offer a refund. They even increase the cost of the subscription without any notice, which I would say it is illegal. I would avoid at all Edreams for all kind of bookings and services.
Dear Antonio,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Simple easy and great pricing, as well as prime member discounts instantly
I have to admit, my husband did the booking with eDreams and it went pretty smoothly. It was last minute travel to attend a friends' funeral, and travel on my favored airline was very high. EDreams had a flight on Spirit that was affordable. It was a long day for me, but so worth it to be able to pay my respects.
Edreams needs a very good connection as it usws so much data. I have had to top up my email repeatedly so willproba ly go back to other hotel and flight booking sites
Dear Elizabeth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sara,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team