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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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In my various attempts to find reasonable tickets eDreams frequently becomes easier and better. The only problem is that I cannot have a normal contact with eDreams in case of complications. For example, I still cannot reimburse cancelled Wizz flights in November, 2024, booked with eDreams. This time I still don't have a receipt with clear price.
I added data to the invoice. Your system did not include it in the document. Your customer support is awful and incompetent. I will never recommend your service to anyone.
EDreams made it easy and cheaper. 100% Recommended and Satisfied!
My experience was seamless; however, I am bothered that Edreams was attempting to charge me for a standard seat on Singapore Airlines which has no fee for standard seat selections.
I just love this type of services and instant response. So far -- so good!
Easy to book services and pricing was very competitive. Everything went smoothly.
Was able to book and get confirmation of my reservation on time
Needed some questions but it was difficult to get hold of customer service.
I bought the flight ticket among many options and everything went well and easy
Did not buy it myself so thank you for that to my friend
After booking and paying for my flight I immediately received a second demand to buy another ticket which I did not need.
Three days have passed and I still can't see my reservation in the app. I follow the steps from the email for automatic check-in and it keeps giving me an error
Dear Yuriy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I find it a bit frustrating that once initiated with completing personal info it is not posible to change dates
Dear Antonella,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It Was good and nice. Smooth experience. Best wishes
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrei,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team