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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Was easy to find, however the airline charged me more money after 24 hrs.
Very good and clear information easy to follow with excellent customer support
It's very good, fast, clear, easy, Clear and fast processing
Tot hiertoe alles goed verlopen. Altijd goed op de hoogte gehouden moesten er wijzigingen zijn ivm de boeking.
I found my flight and bought it, but I was not sure if I was successful because I had to wait for more than 24 hours to wait for the confirmation for the last leg. Then I had 24 hours not knowing if I was successful in buying the tickets.
Very many additional options/questions, when purchasing plane tickets. So it takes time to finalize the purchase, cause need to think, which one(s) to choose. Accommodation searching and booking was quicker and smoother.
Very convenient, cheap and easy to use, no app can beat edreams so far
It would be great if you could create a program like WhatsApp for communication.
The website was great and easy to use, all worked really fast.
My plans changed last minute and I needed a room. I knew I was looking for a deal so looked at eDream. I was nor disappointed. Great room, great rate and a fast process.
So far so good 👍 very happy looking forward to our trip just me and my son both first time flyers
I had a partial booking decline, but customer service helped to resolve and fix the issue, ending up with flight confirmation.
I've been using edreams for years now and I've never had a problem with it the booking was always easy, the options clear and I've had all the necessary details. Even when I needed to change something the staff was always friendly and there to help. Would definetely recommend
Journey is nice, very happy to have EDreams that can help me to book hotels and flights all around the world
Great experience so far will use it again definitely. Great deals on eDreams which is great.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kristian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team