eDreams
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eDreams

Overview

eDreams has a rating of 4 stars from 9,416 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.

This company responds to reviews on average within 3 days
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How would you rate eDreams?
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Belgium
1 review
0 helpful votes
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Smooth service
December 28, 2024

We valued the aray of combinations to fly but encountered some difficulty in synchronising 3 flights to the same destination.

Date of experience: December 17, 2024
Albania
1 review
0 helpful votes
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When I see
January 17, 2025

After I return I will say directly to u don't worry about that, it's okay

Date of experience: January 5, 2025
Florida
1 review
0 helpful votes
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So easy
January 21, 2025

Easy to book the trip. I was very impressed on easy it was to use the site

Date of experience: January 11, 2025
GB
1 review
0 helpful votes
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They send a mail on time tell us about our flight status thats good

Date of experience: January 11, 2025
Ireland
1 review
0 helpful votes
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Good and easy to navigate
December 19, 2024

Bering a first time flyer I was not sure what to expect. This site helped me tremendously and was very easy to understand

Date of experience: December 8, 2024
India
1 review
0 helpful votes
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I haven't received my flight information
December 3, 2024

I called yesterday and was on the line for thirty minutes to change my flight. They confirmed that the change was made for Nov 28, but I still haven't received any flight information.

Date of experience: November 23, 2024
John T. — eDreams Rep
4 months ago

Dear Iuliia,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Washington
1 review
0 helpful votes
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Do NOT sign up for eDreams prime membership. They bill you without warning, and then, if you try to cancel the membership, they do not allow you to, nor do they return your money. This is an institution with no integrity. Do not do business with them.

Date of experience: November 2, 2024
John T. — eDreams Rep
5 months ago

Dear Eric,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Argentina
1 review
0 helpful votes
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Good experience!
January 20, 2025

Very practical and very straightforward! I highly recommend this app!

Date of experience: January 10, 2025
Belgium
1 review
0 helpful votes
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Good
January 20, 2025

I made the booking online. The process of booking was good. It went smooth.

Date of experience: January 10, 2025
GB
1 review
0 helpful votes
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Good
January 14, 2025

Nice service and proper update. Quick service thank you. I am satisfied with my booking.

Date of experience: January 4, 2025