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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward.
Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Booking was convenient. My aim was to book directly with PAL. I didn't realize I was booking with edreams until after everything was done. Will provide a more detailed feedback about my experience later.
So far so good. Just waiting for the issuance of my E-ticket. Also, there should be a toll-free phone number for customer service
Was a great deal but I did not like that I could not get my boarding passes for my connecting flight
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The prices are good. But for some reason I was told (in an email) that my trip included a Carry-on bag. However, the airline contacted me directly saying that I only have a Handbag... So, I had to purchase the Carry-on with Sky Airlines... that process with the airline is not easy (still on it). But to be fair, that story has nothing to do with eDreams, just the airline itself.
The process was swift, straightforward and clear to understand. Only the process of paying is a little bit creepy. I mean, I didn't even get a prompt for inputting my card's temporary password and the payment was already completed. No security in this regard, thus I'm scared of making any booking in the future using this platform...thank you
Your site felt like walking through a third world market where starving kids are trying to sell you things at every step. Felt like I needed to take a shower after my purchase. The Prime sale was the most annoying--finding out that the expected price depends on purchasing Prime. Yuck!
I originally thought eDreams was charging more than booking directly with the airline but I was mistaken. Extra charges initially came up on my credit card but the pending charges eventually were resolved and the final price was what i was expecting.
At the ticket line Spirit customer relations people were not that friendly or helpful had to wait in line for a long time had to make a change birthday month was wrong got it all worked out flight okay have a nice day
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I booked a Spirit flight through eDreams. Was pretty sure that with Spirit, you have to pay for a carry-on bag (I googled and found I was correct. On the booking page there was a section that said "add check-in bags"--not "add checked bags," which is what it turned out to mean (I suspect this is on purpose to get people to pay for the more expensive thing). I had to call Spirit customer service to confirm that the section was for checked bags, not carry-ons, which also meant that there was no way to reserve a carry-on bag on the site. This led to multiple rounds on the phone with Spirit, none of which ended with me getting my carry-on reserved. I still don't, and will have to try again with Spirit, if I have time, because there is no way to do this on the site.
Okay experience, opted for the prime membership to get discount.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Rápido, confiable, con todo lo necesario para hacer una reservacion!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Fast easy good price great location from my house would book again
It was an experience. I thought it will hard to find the price for a reasonable ticket but edreams made it happened.
Easy navigation, quick to receive booking details via email, hopefully if problems arise, they will be quick to respond and helpful too
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team