Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
This is my first time in this platform' but I had a very good experience, & it's reliable, the only problem that make me' delayed is they were not openly show, how many kg from each luggage are allocated to you" which can help you" easily to decide, whether you will go for the ticket or not! Like any other platforms, but definitely would come back to buy again, if I get what I want at check-in counter,
Booking was made easy and app and web was easy to manage. It was a smooth transaction.
Wonderful fast great prices and car deals also would keep the app
Fast and very comfortable details the guidelines are easy to understand.
I like this company -eDreams.because my dreams come true with them support 👍👍👍
Find very attractive rates and multiple choices of airlines and travel timings
The experience was full discrimination. The member of staff did not respect my choice of speaking a language. Forcing me to disclose my mother tongue language is well against data protection and human rights. I have recorded the conversation by making your staff aware. I will see if I would seek further legal action against the edreams or share the conversation with the media.
Was able to get a fair deal after a few hours of searching.
It was an easy to navigate website.
I try to add the baggage for the flight and it is simply not possible, always comes of sth with the error, etiher booking number is chanaged or i am threatened in the page of airline with loss of the planeticket, i really would appreciate if someone tell sme how can i add the check in baggage and carry on baggae for the flight!
Dear Daniela,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Second time I get tickets with EDreams and I am soo happy. Choose that application I will see how easy is.
It was a bit late with the ticket number and South African's airline always left me because of that. They are vey racist and they don't have a manners towards foreigners especially at Johannesburg. But thank you eDreams for your good prices
A lot of emails but I am still not sure about my ticket so it is a little confuse
Dear Linda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Gave us our best deal and was easy to navigate. It was a good experience
This was a nice company and its services helped me throughout the process.
Fast process and great discount. I an even discontinue my membership during the trial period.
Competitive pricing and ease of booking……………………………….,,,,
Fair prices and easy to find travel information in eDreams portal
The airline don't help the customer. They're out looking out for themselves. Example luggage 118 dollars. That is crazy.
It was easy thing to do no many links to navigate. And you can choose from many availability depending on your budget.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care