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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Delayed. Still waiting.2 hours delayed. Changing the airplane
I book on line on my up on my cell no problems never had a issue and I became a prime member so thank you
Super super super super super super super super Super super super super super super super super Super super super super super super super super Super super super super super super super super
Good experience however I'm not sure how I add my check in baggage. Please advise
Really reliable and easy to just book away your next trip and also provides great discounts!
It was a good experience it will be one of my choice for the future
We were told if we needed to switch drop off location we could. We called and asked for a change in airport and time, received permission and was charged an additional $600. No one told us there would be extra fee, especially one that large.
Dear Tyson,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
You go to buy a flight and then it stresses you out with "the prices will get up" or to pay for many insurances, seats, cancellations... and that stresses you a lot. The first price is never the good one.
Can contact CS to arrange for wheel chair assistance. Vietjet is not friendly with handicapped person (need wheel assistance). Going up the stairs to the airplane is not for a handicapped person like me
Dear Frechet,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy to access and book holidays. Always lower prices & good choice
No problem with any step in booking process at all. We didn't had so much time and needed to get away quickly, this helped us and all went amazingly easy. Thank you.
I looked for the order after i made the payment on agoda, nowhere to find the transaction trace on agoda, no email confirmation immediately after the transaction. Later, found out i booked through a link from agoda app, this whole thing look like a scam.
Dear Huaidong,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Thank you so much. I'm so happy. Because your service very nice
I already booked a plane ticket, but why automatically membership after the trial? Also has the payment every year for the membership.
I want to cancelled this membership
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Solongo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care