eDreams

Hie,your service is great and ur flights are affordable, can you please include terminals in confirmation ticket, I think it's critical to know all the terminals that I will use in my journey, thanks

Stay away! Don't do business with this company, it's a scam!
Customer service is horrible (my worst customer service experience so far).
They overcharged and were not able to provide a brake down receipt for their charge.
Payed for the seat selection, called airline to confirm, they said no seats were included.
Didn't get a refund for that. Also they messed up baggage selection.
Had to pay twice!

I booked 4 flight tickets through edreams. I entered the site through my google account which has a different name to my passport. Trying to get the problem solved through edreams has been impossible. I have phoned & contacted them on their help page for 2 weeks. Every time I was greeted by a polite voice promising it would be corrected. I had 1 ticket with the problem. That was eventually corrected but then it appeared on another ticket which originally had been correct. Obviously something is wrong with their ticketing programme. But their inefficiency has been shocking and i will definitely NEVER book through EDREAMS again.

The return flights were advertised as $135 dollars. I got an email confirming that & saying these flights are in my local currency. When I checked my bank account they had charged me $190 Turns out the website is American though there is nothing to indicate this And booking domestic flights in Australia I presumed it was in Australian dollars. The worst is when I cancelled my flights (which I paid extra to have the option) they refunded me less than the amount in American dollars! Total scam! Several phone calls & multiple emails later it still hasn't been resolved Never use this company.

Worst flight booking experience in years. No one had heard of the vendor. Then after an hour's search, we learned the flight had left at 0700 instead of 1145. Edreams needs to do a better job screening their vendors!

When making my booking, I had made a mistake on the departure date, so had to change it immediately as I was flying the next day, eDreams done this for me quite easily and in time. Was very pleased.

Buy your ticket from the airlines directly and save yourself the hassles and grief that this company will bring you. I purchased my airline ticket and premium insurance. I had an emergency and tried to cancel 26 hours in advance and it was not honored. There cancellation policy is 24 hours. They ripped me off $750 USD.

The will lie to you just to get your money. Use a travel agent, another company not associated with them or book directly yourself and put them out of business.

This is the worst set of people/travelling Agents I've ever dealt with in my life. I booked and paid for a ticket after providing my information and details, no email was received to confirm the transaction I made. I tried reaching them through emails twice but I received this generic email as a response that didn't make sense to me and to any other person around me. Again, the Robot in question I chatted with could not help and the phone number provided online does not have a different opinion to speak to a real person. Finally, I had to call the flight company who came to my aid.
I would advise that you send all your personnel for proper training and revamp your services since you're serving different Countries. I would want anyone else to go through this.

After a horrible experience at Schiphol airport our Ryanair flight took off with 40 of us still waiting at the gate. In a frenzy I booked the next flight to Ireland I could from edreams. Overall, it was a good experience, however the "automatic check in" feature does not work, I had to manually do it on the airline's website. I would not have known this if I didn't chat to someone who had used the site before. This could cause some unnecessary hassle if you were not aware of this so I believe it should be advertised better.

I am in Australia, and traveling within Australian cities. As always, displayed quoted price should be in Australian $. After purchasing, I have been charged in US$. It means almost 70% higher price has been debited from my credit card without prior warning/ notice. I am a looser. In other websites, the price was much lower compared to the price I paid for the same flight on the same day. I sent an email complaint, but got no response yet.

Awful awful awful. Their online assistance is just a loop where you get no help. They do not answer their phone. The absolute worst company. They sent boarding passes the day after I reached my destination. Losers.

Good good good good good good good good good good good good good good

You would get better odd at the casino or playing the lottery. I booked a rental car, went at the specified time and was advised that I couldn't take it out of town, which was of no use to me, unless I paid an additional fee through the third party, which was eDreams. I attempted to contact them on on both U.S. numbers and received not in service messages. I had to book with another company and never received my money back.

Your purchases are welcome. You get service. Don't expect service if you have a change. After over 9 months and empty promises to sort our my problem., my time expired and they said they could no longer help. I want to start a #me too movement to highlight how many times people have been scanned by this company.

I had a flight with China Southern Airlines. My flight was cancelled on April 1,2020 due to Covid. China Southern Airlines has already sent email with a proof that refund was made on 29 Jan 2021 and has copied eDreams as well. We have contacted eDreams more than 50 times within these 2 years.
Sometimes they say that Airlines has not made any refund, but sometimes they say, it will be deposited within 72 hours. This is really frustrating. I need to be compensated for the refund amount and the time I wasted talking to these customer service executive who never helped me.

I just booked a flight for which I was given a total cost of $772 on their final page when i was putting in my payment details. However I received an sms of $1189 from my credit card company. The site mentioned a price increase but did not give me an option to approve charges, and they went ahead to approve the extra $400 themselves. I called in and was only able to speak to a call center that only gave me an option of 80% reimbursement. Which means they just forced me to pay extra for their mistake. 10/10 would never book again.

I was searching for tickets and it seemed to be very expensive, however with eDreams managers to get it at a better price and rate

Cheaper than any where else and it is easy to book plus I used edream before and everything was OK they did all the connections for me to make my booking the way I want in the cheapest way possible, very helpful

The experience is good, you can find the best price easily. But a bit complicated, I don't even know how I ended up in "prime", without realizing it, and I didn't like the automatic renewal from trial to permanent. It should be clearer.

I had an extremely disappointing and frustrating experience with eDreams, and I feel compelled to warn others about their deceptive practices. I was charged a total of £193.37 for a flight, which included a service fee of £138.62. This is in stark contrast to the invoice I received from the airline, which broke down the costs as follows:

Fare price: £46.49
Seat fee: £13.00
Administration fee: £7.50
Grand total: £66.99
EDreams charged me an additional £48.50 for priority and an additional cabin bag, which was not reflected in my ticket. This is nothing short of a scam. They are taking advantage of customers by charging exorbitant fees that are not justified by the service provided.

I spent the last 4 hours trying to resolve this issue with eDreams, but they were unhelpful and indifferent to my situation. I have since contacted my bank to flag the issue and will be reporting eDreams to ATOL, ABTA, Action Fraud, and Citizens Advice.

I urge everyone to avoid using eDreams. They are fraudsters who are only interested in taking your money without providing the promised service. Do not be fooled by their seemingly low prices, as they will find a way to charge you more in the end.

I made a mistake with my booking and had to change the dates... forget about it... 48 hours to respond and when you finally get someone on the line they say "we can't do anything at all to change your ticket but is there anything else we can help you with? "... It said you can amend the booking on the website but you cant... never for me again, nightmare.

Edreams scam people. They integrate their annual PRIME subscription service when you purchase the ticket. You are subscribed without consent and charged an annual fee the next month.
Update: The company actually did refund me money for this, so the issue was solved.

Worst experience ever. Bought a ticket through edreams and added a cancellation for any reason option to be ignored for a month and a half. It seems like i just lost 1700 euros. Despite cancelling the ticket 10 days before the flight, a month and a half after and my request is still being processed. The flights there and back are already long gone, however edreams still doesn't have an answer if the cancellation was approved or not. The chat bot keeps looping me. And after I got to speak to an agent once who told me that I will be refunded in ten days, the chat disappears from the history and I have no more access to the chat anymore. Though the email he sent confirming that is still uselessly in my inbox.
I am still waiting on my money...