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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was very appreciative and fast-truck in giving feedback as soon as my application was input and less than 24/7, I received my booking confirmation.
Kudos eDreams!
I always have good experience and find the best deals and prices
I purchased the ticket and checked in without any particular problems
The process was fairly standard but wha I realized that one of the dates mas wrong and tried to change it things became much more complicated and I'm still waiting to see if my changes have gone through.
All went as expected. Relatively easy site to navigate so far. Will have a final evaluation after I've experienced check in for departure & return. Don't like all the surprises that go along with air travel these days!
Dear Diane,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My experience came out of trying several different "travel offering" groups with quite different approaches, some contradictory (to me) information, and some confusing sets of decisions to make to decide what to go with (whether it be travel dates, different options on baggage, seating arrangements, etc. I've been travelling international both professionally and personally for over 50 years, and I have to say the organisations offering travel online have become far too complicated with far too many choices.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The cost of airline tickets is the major reason one explore the internet and eDreams provide one window solution.
I'm really pleased with the service, even guiding me thru my questions of my bookings
Easy booking and quick booking confirmation email received
Very good love this app every time i fly to london i get my tickets from here and there are very good deals go save money and good timing so i don't need to wake up early hahaha
The experience was good and I will most definitely book again with edreams
Very good service and ease of booking a flight. Easy to obtain boarding passes.
It's really great and easy.
I loved working with you.
Thank you so much.
Overall process was smooth and easy. I just didn't agree to a $10 monthly fee subscription of any sort. Why this was added I don't understand. I'm now worried that you're going to charge me anyway even though I declined the subscription. Untrustworthy companies usually do this type of shady sales activity.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care