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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Sa nekoliko klikova rezervirana i kupljena karta. Vrlo efikasno.
Demasiadas ofertas y variación de precios.
Por lo demás ir paso a paso es correcto
Still I don't know how many kg I can carry on the trip. And difficult to ask.
Dear Carlos,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not great, no option to cancel prime membership, I am abroad, so difficult to call uk prime number to cancel
Dear Soe,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Yes the Prime deal was stressful although now ive read the benefits I think I'll keep it. And way way too many attempts to make money. You absolutely should NOT have to pay for set choice.
But value for flight is excellent. E Dreams always is there at the end of the day so thanks xxxzz
Overall good experience, too many promotional emails that are cluttering my inbox!
Very supportive eDreams Staff regarding my needs for help!
It was pleasant fast and as it should be from one site that is this big as e dreams. I had maybe a small complaint about the question for the hidden fee they kept asking too many times for the extra security and other things when I had chosen in the beginning that I wanted the basic option otherwise all good
Just be great,good prices.amazing customer service.
Thanks
This is my third time buying the ticket through eDreams app, I'm satisfied with the service!
I was looking for my tickets and I found that Edreams has the better price. Thank you!
I never experience it my first time, so i'd like share with you Thank you..
Customer service was very efficient and polite and direct…
Dear Gaia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was really easy to book my flight and get all details, I will use it for my future trips
More cheaper than other website. I would use this website again other time
It was very straightforward, I was able to book a flight without any hassle. The options for flights were varied so I was able to get one that suited our needs.
I was given options for hotels at a discount but did not need this. It was however great to know about the hotels and other discounts I could have made use of.
It's was fast and smooth. My ticket were issued efficiently through my email. The email was so efficient.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ricardo,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team