eDreams has a rating of 4 stars from 10,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.
We are here in many times buy air ticket 100% satisfied the edreams good service provider
The site is very easy to use clear instructions and information provided updates sent straight away
I do not know how much my baggage will cost.
This is concerning that I will be charged a big premium.
Me tormei associado sem ter solicitado.
Fui cobrado no meu cartão de crédito 89,99 EUROS. Como faço para deixar de ser associado, se moro no Brazil e utilizarei somente para esta compra. Aguardo resposta.
Dear Mauro,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very easy to navigate & book on the site. And I was able to book just what was needed. Thank you
Took away all the hassle and kept us up-to-date and worry free... thank you
Couldn't believe how easy it was to book my flight, and this is my first flight in 12yrs. It's easy to do people don't be afraid, a very good and anxious free booking, thank you……
N/A. Booking was straightforward no issues encountered but could be better if it was simplified
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.
Dear Martin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care