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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I was surprised when I searched online to book for my upcoming flight from Kuala Lumpur to Singapore for both my wife and myself through eDreams with a low and cost effective air tickets including a further surprising attractive discount.
The premium subscription is not providing the value i was hoping for.
Few dollars discount in fares is not a great value for money.
Boarding via citizenplane is THE WORST experience ever - they provide wrong reserveration number
The application it TOOOOO SLOW! And loaded with ads! What the heck i paid the premium for!
EXCELENTES PRECIOS Y RUTAS, HORARIOS EL SERVICIO MUY BUENO Y RAPIDO
We tried to re-book a flight with the flexible reservations option we purchased but 3 agents were unable to help us. The 4th and last agent suggested the solution that finally worked and we were able to get the flights that worked for us. Most all agents talk too fast and I spent 2 days getting satisfactory results.
Easy and very good,it let me complete the dreams of one of my family to travel
There was nothing wrong with the booking. Except that at some point, it seemed confusing when you don't have any heavy luggage to declare and you are also asked to make a choice from amongst many items.
I had to call in for my flight itinerary and confirmation, a day after payment and reservation.
Happy with the process it went smoothly so excited for my trip
Went on line get my ticket the discount was a great help for my budget and my ticket was confirmed very quickly so far so good thank you edreams
Very easy from getting destination to boarding pass, absolutely perfect
The flight was cool. The hotel was disgusting from top to bottom i have no more to say
This deal was so cheap only because of how disgusting the hotel was i ca. Promise
Dear Ayhan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very good…was easy to follow and got lots of options.
Good prices and choices.
Chose this service because of the price. I had some technical difficulties and repeated the same process many times, when I tried to finalize the purchase. Also, when I opened my itinerary, I could see all info except for the date of arrival.
I didn't canceled my trip from Koh Samui to Bangkok, please confirm, that our flight 25/03/25 like expected.
I don't know why we need eDreams, if I can't contact anyone to ask question, if I have.
You must add a chat with real persons, that customers can ask questions...
Why I get messages about a cancelation, if I didn't cancel nothing?
Dear Elvira,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
La primera etapa del viaje dado por la búsqueda de vuelos, selección y pago ha sido una grata experiencia. Falta experimentarlo en lo que resta del viaje.
I use the application and I am very satisfied, I recommend it with confidence.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eman,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care