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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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This agent communicates which is most important for me to be on time as we go for meetings.
Hace 2 dias que me ofrece un vuelo y al finalizar la seleccion, antes de pagar
Da error
How do I get the flight ticket? Thank you very much, really good.
Everything was simple, smooth and most importantly the lowest value in the market
Thank you for your good customer service and patient. They provide very reasonable price that everyone can offered and convenient way of payment.
Ras ras ras ras ras tas ras ras ras ras ras ras ras ras ras ras ras
Dear Francois,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It showed one price i tried to book, after two hours of errors i was able to do it with 100 usd over price, so frustrating
Dear Alexiss,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The good thing about you is that you quickly offer an overview of possible options at reasonable prices.
I'm not going to lie. I did save alot of money booking my flight tickets through eDreams. They do have the best prices online. Now though I was unable to get much information about car rentals with an agent, I do recognize that renting a car through eDreams is alot cheaper. And if you are a member of eDreams You get alot more of a discount. I do wish they worked with car rentals that accept debit card for us that only carry debit cards. Overall, the service is great and you get more discounts on eDreams than anywhere else.
Very pleased with easiness and efficiency of booking. Good customer service.
Diverse prenotazioni con edreams negli scorsi anni e sono sempre stato pienamente soddisfatto,mai un problema,
Service is excellent, got to me back rifht away and the price is very reasonable
Love how convenient and reliable was the informations overall great interaction
Very easy to follow instructions., Straight forward with no difficulty.
I was satisfied with the pricing and the process. The efficiency and reliability.
As easy as other booking.com apps but then with great prices
Es la primera vez que viajo, por esta plataforma, y no tengo experiencia en viajes
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leandro,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care