eDreams has a rating of 4 stars from 10,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I began to search for flights on Aeo Lingus from Barbados to Manchester. EDreams came up and I clicked on it. Information came up regarding the dates that I chose and even alternate dates with the different rates. I was able to chose suitable dates at a cheaper rate and was also offered a discount on rates that I decided on. The experience was was relatively easy and straightforward. I was able to book my flight in record time. No problem, no hassle. Since then I have received a number of emails with regards to my flight.
I wish there were no unnecessary option selections and payment to be processed quickly.
Muy bien todo. Consegui las mejores ofertas que en otras búsquedas. Muy agradecido
Best prices, hands down. Was navigating through all websites for the best deals and I came across EDreams … my first time and and just can't wait to book my next flight.
It was quick and had plenty of options on which flights to choose from plus they provide hotels and car rental options, so it is a one stop site for all your needs when you travel. I will definitely use them again in the future.
I will be traveling soon on eDreams plane, and so far I have not encountered any problems or difficulties, the services are good
I have had an overall positive experience. My only struggle was that I had to wait an entire day to receive my booking confirmation; other than that, everything else was fine.
When it comes to payment, there were troubles. As the amount to charge does not correspond
To the ticket's expenses, even trying 2 times, it happend the same, it work out at the 3rd time
Good experience. Even thought it tooks quiet a long time to finalise the booking and then the realise that you need to pay fr seats in business class
Dear Ron,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Once I got a perfect flight for a super price, I could not check in due to blocked app. It was constantly attempting to load without any success. I then checked in using the eDreams website, but it was also a sort of challenge because it directed me to the Pegasus website which wasn't too user friendly. Anyway, it finally worked.
Dear edreams,
I've tried to contact you, but so far without success. Yesterday I cancelled my membership, which was created under very unclear conditions.
I cancelled the membership the moment I found out it had been created. Due to the fact that I have not used your membership for even one day I expect all my membership payments to be refunded. Otherwise I will have to contact the supervisory authorities in Slovakia and Spain.
Thank you for dealing with my problem.
Dear Milan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am unable to print out my info that is required, as it won't format properly, (it's stated that I need to print and bring the pages). I've never flown Air Canada and was hoping to use points from my Capitol One card but there was no where in the booking process that allowed for it.
I tried calling and selected a call back. I never got one. Will try again later.
Dear Debra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
604 / 5 000
I bought a trip through eDreams. Got confirmation for the wrong hotel. For 2 days I had to be in the wrong hotel, lost two days of holiday. Can thank the kind Turks who moved us where we were supposed to. Had to call eDreams as a "VIP" customer, on a "free line" Today I received a bill for the two calls, for approximately 300 euros. I am very dissatisfied with scammers from eDreams. I want to cancel my VIP (Prime) membership, but have to call again. I can't find an e-mail I can send to eDreams to cancel the membership on. MUST call them and it will cost me another 100-200 euros. Impossible to cancel the membership!
Dear Edin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was some how worried as it took time before I was informed that my that my booking has been successfully processed and confirmed. I had initially expected to get the confirmation immediately after booking.
Dear Engilbert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The price of ice creams is very excellent, only very lengthy and difficult handling and work when buying a ticket
👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Dear Hamo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.
Dear Chuncai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care