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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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For sure eDreams Prime got me the best prices better than any other websites or airline. The app was difficult to navigate and kept jumping and changing the fare until I signed out and back in.
When buying a ticket, by mistake I clicked Prime. Only later I was informed that after the trial period if 15 days I will be charged 90euro as annual subscription. Although they wrote we can cancel the subscription, it was impossible. They offer a few telephone numbers but nobody answers. Only music and a machine repeating basic info. I called ten times, waited for a long time. Never got a chance to explain my problem.
I found a very good deal that matches with my budget and the booking process was very easy.
Muy buen servicio, rápido y sin mucha complicación pude hacer mi reserva
I was changed for prime without my knowledge. They changed me for an annual amount of £90.00 without any prior information. Now that I talked to them they don't refund me for the entire amount. Instead they give me a little voucher that I will never use. I am really disappointed and angry and I don't recommend e Dreams to anyone.
Dear Farah,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Everything was as expected and I highly recommend using eDreams for easy and reliable bookings.
Don't know why because code promo not used when I bought the fly booking. Sad
Don't know why because code promo not used when I bought the fly booking. Sad
Dear Sello,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
During searching my details are not retained for multiple searches, meaning having yo repeatedly input the same data. This is the same for flights and hotels. I'm sure there is a quick fix for that.
I was surprised by the monthly charges
Whereas all your competitors do not charge monthly charges for their services
Dear Hani,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Booking was easy but there was no space for my frequent flyer number. After the booking there is no way to add it. I will have to discuss with the airline and this is inconvenient for me.
The service i have received was so fantastic. My booking went very well without being stressed by the increase of prices. Edreams made me book the flights as i managed to pay a small amount to hold the prices so that even if the prices rise, but my fare remained the same. They even guaranteed to pay for the difference in flight tickets when the price s changes making me feel very protected.
Pain! Had to call Spirit to confirm and wasted an hour. A a a a a a a a a a. A a a a. A a a. A a a a a a a a a. A a a a a. Why 50 words?:-(
Dear Stephen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
My experienced so far was great you wont regret its good to have this app very convenient
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Dear Slavica,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team