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eDreams

Overview

eDreams has a rating of 4 stars from 10,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.

This company responds to reviews on average within 3 days
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How would you rate eDreams?
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Barbados
1 review
0 helpful votes
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First experience with eDreams
September 10, 2024

I began to search for flights on Aeo Lingus from Barbados to Manchester. EDreams came up and I clicked on it. Information came up regarding the dates that I chose and even alternate dates with the different rates. I was able to chose suitable dates at a cheaper rate and was also offered a discount on rates that I decided on. The experience was was relatively easy and straightforward. I was able to book my flight in record time. No problem, no hassle. Since then I have received a number of emails with regards to my flight.

Date of experience: August 31, 2024
DO
1 review
0 helpful votes
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Reservations are made quickly
November 6, 2024

I wish there were no unnecessary option selections and payment to be processed quickly.

Date of experience: October 27, 2024
Argentina
1 review
0 helpful votes
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Ok mi reserva
February 5, 2025

Muy bien todo. Consegui las mejores ofertas que en otras búsquedas. Muy agradecido

Date of experience: January 26, 2025
Anguilla
1 review
0 helpful votes
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Quick and easy
September 24, 2024

Best prices, hands down. Was navigating through all websites for the best deals and I came across EDreams … my first time and and just can't wait to book my next flight.

Date of experience: September 14, 2024
BA
1 review
0 helpful votes
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Super
February 9, 2025

Super, lako za rezervaciju, vrlo povoljno, brzo i efikasno

Date of experience: January 30, 2025
Georgia
1 review
0 helpful votes
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Good experience overall.
July 21, 2024

It was quick and had plenty of options on which flights to choose from plus they provide hotels and car rental options, so it is a one stop site for all your needs when you travel. I will definitely use them again in the future.

Date of experience: July 11, 2024
Massachusetts
1 review
0 helpful votes
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Bien
February 1, 2025

Muy bien es excelente el servício consegui el vuelo para mis familiares e amigos

Date of experience: January 22, 2025
Morocco
1 review
0 helpful votes
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Good experience
October 7, 2024

I will be traveling soon on eDreams plane, and so far I have not encountered any problems or difficulties, the services are good

Date of experience: September 27, 2024
Denmark
1 review
0 helpful votes
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Positive experience
September 28, 2024

I have had an overall positive experience. My only struggle was that I had to wait an entire day to receive my booking confirmation; other than that, everything else was fine.

Date of experience: September 18, 2024
Spain
1 review
0 helpful votes
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TROUBLE SHOTTING
October 5, 2024

When it comes to payment, there were troubles. As the amount to charge does not correspond
To the ticket's expenses, even trying 2 times, it happend the same, it work out at the 3rd time

Date of experience: September 25, 2024
John T. eDreams Rep
7 months ago

Dear Chuncai,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Greece
1 review
0 helpful votes
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Reis
February 7, 2025

Goede dienstverlening.geen verder.commentaar.tot verder. Groetjes

Date of experience: January 28, 2025
Israel
1 review
0 helpful votes
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Flights
October 11, 2024

Good experience. Even thought it tooks quiet a long time to finalise the booking and then the realise that you need to pay fr seats in business class

Date of experience: October 1, 2024
John T. eDreams Rep
7 months ago

Dear Ron,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Turkey
1 review
0 helpful votes
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A blocked app
September 1, 2024

Once I got a perfect flight for a super price, I could not check in due to blocked app. It was constantly attempting to load without any success. I then checked in using the eDreams website, but it was also a sort of challenge because it directed me to the Pegasus website which wasn't too user friendly. Anyway, it finally worked.

Date of experience: August 22, 2024
Slovakia
1 review
0 helpful votes
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Cancellation of membership
July 25, 2024

Dear edreams,

I've tried to contact you, but so far without success. Yesterday I cancelled my membership, which was created under very unclear conditions.

I cancelled the membership the moment I found out it had been created. Due to the fact that I have not used your membership for even one day I expect all my membership payments to be refunded. Otherwise I will have to contact the supervisory authorities in Slovakia and Spain.

Thank you for dealing with my problem.

Date of experience: July 15, 2024
John T. eDreams Rep
9 months ago

Dear Milan,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Oregon
2 reviews
0 helpful votes
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Print issue/ Point use issue
July 23, 2024

I am unable to print out my info that is required, as it won't format properly, (it's stated that I need to print and bring the pages). I've never flown Air Canada and was hoping to use points from my Capitol One card but there was no where in the booking process that allowed for it.

I tried calling and selected a call back. I never got one. Will try again later.

Date of experience: July 13, 2024
John T. eDreams Rep
9 months ago

Dear Debra,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

BA
1 review
0 helpful votes
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Stopp membership?!
July 31, 2024

604 / 5 000
I bought a trip through eDreams. Got confirmation for the wrong hotel. For 2 days I had to be in the wrong hotel, lost two days of holiday. Can thank the kind Turks who moved us where we were supposed to. Had to call eDreams as a "VIP" customer, on a "free line" Today I received a bill for the two calls, for approximately 300 euros. I am very dissatisfied with scammers from eDreams. I want to cancel my VIP (Prime) membership, but have to call again. I can't find an e-mail I can send to eDreams to cancel the membership on. MUST call them and it will cost me another 100-200 euros. Impossible to cancel the membership!

Date of experience: July 21, 2024
John T. eDreams Rep
9 months ago

Dear Edin,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

Switzerland
1 review
0 helpful votes
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Booking a flight through edreams for the first time
September 2, 2024

I was some how worried as it took time before I was informed that my that my booking has been successfully processed and confirmed. I had initially expected to get the confirmation immediately after booking.

Date of experience: August 23, 2024
John T. eDreams Rep
8 months ago

Dear Engilbert,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care

GB
0 reviews
0 helpful votes
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Buying a travel ticket online
October 15, 2024

The price of ice creams is very excellent, only very lengthy and difficult handling and work when buying a ticket

Date of experience: October 5, 2024
GB
1 review
0 helpful votes
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👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Date of experience: January 26, 2025
John T. eDreams Rep
3 months ago

Dear Hamo,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Croatia
1 review
0 helpful votes
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JLe
October 15, 2024

Not to much easy but I made it! It will be nice if possible to have less steps, and Aplepay way of paying.

Date of experience: October 5, 2024